This is by far the most annoying company to deal with. The minute they do the monthly service they email, text, and call you almost non-stop to remind you to pay them. Finally I told their annoying call center people to stop calling and cancel my account they came again anyway and continue to annoy me with payment request reminders. read more

The absolute worst. Do not use them. They were no shows for 4 appointments in a row. For 3 weeks I lived out of boxes waiting for them. I finally just bought 6 foggers and bombed the apartment. I strongly recommend you do not use these people they got too big for their britches and their service is terrible. And nothing they can do will change my mind. If I could give minus stars it's a minus 10. The one guy I met from this company had such an attitude it's no wonder. read more

Issues with scheduling. Changing dates & times without notification. I'm a property mgr in Scottsdale and having big problems with scheduling. I don't recommend this company read more

Keith is our technician at Sexton and has always maintained a professional and courteous demeanor. He is punctual and his service is spot on, making sure all our outside areas around the house are completely protected with the bug repellent. The value and the service are top notch! read more

Serious rat, and tick infestation. I acquired rat infestation in my home after city moved our ally trash dumpster, and have a serious tick infestation. 2nd Tech that frequents claimed he wasn't aware of part of the services I paid for and then wouldn't apply the crystals to my lawn or dirt or gravel areas-MOST OF MY BACK YARD as part of the treatment to get rid of the ticks-paid a mint and STILL HAVE TICKS!!! Secretary blew off my request for same day service to pick up a rat caught on one of the sticky traps-rat who finally wriggled its way off said sticky trap and is roaming my home again! Can't get a call back often when I have concerns or questions about what I should be getting for the $$$ I'm spending. I've asked 3 times for a breakdown of services, and how it's to be done (because now I don't trust them) nothing... super disappointed in this company so far. They need to make some serious changes in office staff, and 1 of the 2 technicians that have been by. Customers are the lifeblood of your business, and I feel disrespected and sold WAY SHORT on the results so far, not to mention blown off. read more

Michael York has been absolutely wonderful to work with as our monthly pest control tech. We are delighted with the results and quality of the work and will continue to use Sexton Pest Control without hesitation. We have been clients for 8 years. Great care is always given to what we need taken care of each month. We are also impressed with the reasonable prices & communications from this company. Michael is conscientious about our property and polite in making sure all the work was completed as expected. Michael goes above & beyond with service monthly. His professionalism, expertise, communication, on-time service is so appreciated with every aspect of our home. So much so, we are monthly members with them for service! We are very satisfied customers! read more

I live in an apartment so have problems with cockroaches there is only so much a person can do. I did not get the guys name that came out but he was so helpful in answering all my questions and making suggestions to help me. I really appreciated his help. Thank you. read more

Mike Canning does an amazing job. He always is a pleasure to work with. He is extremely thorough. He gets the job done. I highly recommend Sexton Pest Control! read more

We have been using them monthly for ten years. The techs have always been professional and extremely efficient. Their prices are reasonable. I highly recommend this company for your pest control. We believe they are the absolute best in the phoenix area. Would never consider anyone else. Also we usually get the same tech monthly. We had Louie for years till he retired, Now they send Gabe and he is so dependable and polite and thorough. read more

Anthony L. Came by and he was such a genuine bright light. He was so professional, did a awesome job with a smile on his face the whole time he was a pleasure to have in my home. read more

I have been a customer with sexton for over a year now and I think it's time to look for a new company. Over the past year they have raised the price on my monthly service and have been calling me monthly and sometimes weekly to try and "upsell" me on more overpriced services under the guise of "reminding" me that my appointment is coming up. they don't care about their customers they just want money. I'm sick of the phone calls and emails and text messages all trying to sell me something. if I need something else I'll call, STOP CALLING ME. read more

It's both incredibly unprofessional and dangerous to entirely block the driveway of a home, especially when it isn't even the home that you are servicing. read more

Sexton Pest Control - That's my driveway - they aren't working on my house - Pest Control Near Me - Scottsdale, Arizona

Another great employee in addition to Michelle and Mike is Lance. Good to know professionals helping me. Thank you Lance!

We just had Eric the New Yorker out. What amazing service. I flagged him down on Wednesday and he was able to service my house by today (Saturday). He was very thorough in explaining everything to me. Making sure we had everything we wanted serviced. Leaving no area undone. He showed up in the time slot he was scheduled to be here. He was very polite to my wife and kids and of course myself. From the scheduling with Emily at the office who was amazing as well. Made sure I understood the service I was purchasing and getting Eric out to me right away. I would 100% recommend this company to any body and everybody. Thanks Eric look forward to seeing you in a month for your next visit. read more

We've had Sexton Pest Control for 15 yrs. I'm not sure why now. Initially they did a great job servicing our in-wall pest tubes. Then they stopped that service. We had monthly service and monthly we had pests. This wasn't the case during the first few years. Also, we had the same tech for years and then things changed. The constant turnover of service tech didn't seem too safe to use. A new tech coming to our house every 4-6 months wasn't the way to go. Glad we switched to Simply Green. We don't see any pest between our Simply Green service. read more

Mike C. does a phenomenal job! Friendly with Raystone staff and residents. Very helpful when asked questions about all our pest needs!

I have a termite warranty with Sexton, and have had to call their technicians four different times for the same area. Each time after the treatment, the termites would come back. On a separate note, we have had regular pest spraying inside and outside the house after calling them about terrible ants in our backyard, and it did absolutely nothing to fix our ant problem. Very displeased with their service. I give them two stars because their technicians are always very nice and courteous. read more

I would not recommend this Sexton pest control. They came out on 7/13 to spray the entire outside perimeter of my home. I work at my home and sit right next to my front door window and never once saw the man walk anywhere near the front of my home to spray. He never even said anything before taking off. One minute he was there and the second he wasn't. It was almost like he didn't even spray anywhere. Anyways, on 7/21 there are ants everywhere once again. I had another company out a couple years ago when this happened about this time. They sprayed the entire area and I didn't see any bugs at all for awhile. With this company I am not only questioning that they actually did their job, but also how well they actually did what they say they did. They shouldn't be back just a week later. To be honest, it was probably much sooner than that. It takes a bit for them to get to the house. The only reason I am even giving 1 star, is because I have to. read more

Well here it is Nov. 2017. When I thought John had done my service in June 2017 I promptly mailed Sexton my Check. Come to find out John didn't perform service. When I called and asked for a refund I got lip service from Erica and then she hung up on me! Finally got put thru to Vivian August 15th and she said she'd take care of it right away. August 20th, still no check and put thru to voice mail for Vivian, also the case on Oct. 19, 2017 put thru to voice mail. This speaks volumes to the Integrity of the people working their and just read the other reviews and you'll change your mind about using them! read more

Louise Stothard Scottsdale, AZ. If it were possible I would put a BIG FAT 0 as my rating! Actually it was (Mr.) Kent Sexton himself, I have no way of knowing how many Mr. Sextons are part of the company, what position they hold.., If Kent Sexton is the owner of Sexton Pest Control, obviously he must not need the money nor trust from any client. He seems to be confused about one fact at least, he, his company work for their clients; not the other way around! Without clients, their is no company. From what I have read here I realize my situation with Sexton Pest Control is not unique. I wish I had read these reviews before using a favorable recommendation from one person alone. We moved to Scottsdale 3 summers ago and up until just a week or so ago never had a reason for an in-between visit. Our usual service man Mike showed up, when I told him the problem, a Tick I found in my house. He had a silly grin on his face. Very patronizing. I am a sufferer of what is referred to as Lyme disease, I am wheelchair bound. He knew that, but said it wasn't a tick but a bed bug. I told him he was wrong and gave him a card from International Lyme Associated Diseases picturing all sorts of ticks to make it easy to identify. He kept the same attitude I then found a photo of a tick and bed bug side by side. Noting really that similar. A tick has 8 legs a bed bug has six. This part of my incident no longer needs explanation. The very worse part came from Kent Sexton , as I said. Off the bat he was rude, non-professional plus did not attempt to apologize on behalf of His company for a thing I actually mentioned that to him. He obviously pretended to listen . He then said We will see you tomorrow. Slow on the up-take, I suppose, I went to Sexton's web-site to check. their phone number to Cancel my contract with them only to see This account is suspended across my screen. I now have read many reviews that refer to billing, clients stopping their service and being billed for long periods of time with no service and continue to receive payment and passed due charges . The ar a feqw favorable reviews but many other bad reviews relating to services of all kinds. Therefore, I am informing everyone of the unbelievable response to the first complaint I ever made. Decide for yourself. Louise Stothard read more

Fraudulent business! Paid them to come and remove wasp nest. They sprayed and removed it. He says if they show up again in the next few days to call them back and they will take care of it. Well they are back and have started a bigger and stronger nest, and when I called they told me I would have to pay the fee again! read more

Edited Edit- Nope, sick of waiting and failed attempts. Did research, bought equipment and chemicals and did the work myself w/ my husband, it was hard, but worth it. This company is awful when doing it yourself is the easier. My house is termite free now thanks to me. ---------- Edited - So i gave it 1 star previously but it felt a little harsh as they really are always so nice whenever i interact w/ this place. Maybe i just have a super difficult case of termites that is causing the need for 5 visits. The company did call me to set up a 5th appointment after some pestering from me to try again and this time they will be trenching and foaming. I think I'm justified to still be upset that these options weren't done during the last 4 visits over the last 8 to 9 months with the same area having the same problem but like at least now they are trying. Also at least now i know what trenching is and that is basically needed with post tension slabs so i know what to look out for in the future. I don't think ill be looking to pressure for a refund anymore as they are doing the work but the first few times they sent a young person to do the spraying and i think the less experienced person is where this all snow balled out of control at. Now they really are only sending the experienced person the past few visits for consistency. I'll keep the old review down below for reference, I had to delete a few paragraphs because of character limits in the review. ----------- Read this before going with this company to make sure you make an informed decision. A year warranty for termites wont do you much good if in that year the termites never go away. They come out 4 times to my place to treat the same area in my bathroom for termites. They came out every 2 months because the termites just would not go away. I had to get 2 different inspectors from different companies to check their work to see what exactly they were doing wrong and i got my answers. So i paid for a full treatment and warranty for a year when termites were found when i moved in. Instead of doing a full treatment they came and just did spot treatments, which at first i just took it as maybe the termites wernt as bad as i thought or maybe this was normal (its not). But the termites came back, the 2nd time the same person came and was talking about possibly drilling into the concrete if it doesn't work this next time but he spot treated again. It still didn't work The 3rd time a different person came out that was their 'experienced' person, he spot treated again. It didn't work. The 4th time they brought the experienced rep back and a inspector to try and resolve the problem. This time they didn't drill into the concrete but they drilled into my walls and got some chemicals in there to see if this would work but drilling into the concrete was brought up again as a possibility. It still didn't work So in this time I was a little bothered because the termites were getting even more aggressive no matter what they were doing so i called in a few other companies to do a inspection and see what they were doing wrong. The two companies that came out immediately identified the problem. My house has post tension slabs, so you are NOT ever supposed to drill into it and should never even consider it. The only way to treat termites in a house like mine is to do something called a full or partial trench. Both companies advised that trench work is always included during a first visit as that's how they guarantee the work for a year, spot treating a house with a post tension slab is just not something that will work for subterranean termites, especially not for an aggressive ongoing problem. They were surprised there was no evidence of them ever trying to trench especially after the amount of visits they came out to treat. They explained if i paid for treatment with a 1 year warranty and they didn't trench then i likely got scammed because the work wasn't done as no reasonable company would be able to guarantee the work without a trench as quite obviously (to them) it just wouldn't work. Apparently the majority of why people hire for termites is because of trench work like this as it can often be time consuming. Spot treating is for upkeep only I didn't know better nor did I ever like monitor what work this company was doing and sorta just figured this was standard. Sexton Pest Control or the workers they hired likely were trying to just save time and not do the full work that I paid for. Makes no sense why they would either, having them come out every 2 months I think would be a hassle, why wouldn't they ever try and trench? I believe its likely due to them hiring inexperienced people that just don't know better. Them recommending to drill into my foundation is a good example of that, and them never trenching to treat the one and only area I was having problems with is another example. Your home is a big investment, use a more reputable company for termites read more

I live in Phoenix and began using this service last year on my neighbor's recommendation (they said she'd get a referral discount, which she never got). They make a lot of empty promises, they call you to scheudle appointments for service (when they have a key to the gate and therefore no appointment is necessary 'cause you don't have to be there), you can only call them during regular business hours (when YOU are at work), you sit on hold for 10 mins waiting for a rep to pick up the phone, they don't show up when they say they will, it goes on and on. Save yourself the hassle; pay a few extra bucks and go elsewhere! This company is run by a bunch of disorganized yahoos! Update: When they returned the key to my gate, it wasn't my key. Big Surprise! read more

Its hot and the pesky bugs and insects are coming out to play and like to leave bite marks all over us while we are peacefully sleeping in the comfort of our own home. Grrr ... who invited these little boogers into our house ? We have been customers of Sexton off and on since 2006. We signed up again this week because of the above mentioned. Monthly service is $39 or $68 for bi-monthly service and at least last week anyway there was no initiation fee. Great service. Always on-time. Courteous and professional. The job gets done and no more little uninvited guests in the house. read more

these people are idiots.I used to live in AZ.I now live in So Cal.they keep phoning me to get my business.I tell them I have moved to another state,they apologize and say they'll remove me.give it a month and the muppets are phoning again.we go through the same shit again. Now they're phoning asking for my wife.who cares where my wife is,I live in a state you don't service,STOP CALLING ME.Ok sir,if your wife isn't there we'll call back.AAAAAARGHHHHHHH. OK time to report these brain dead morons to the Do Not Call Registry. Obviously Sexton listens to Celine Dion and on and on and on and on and on and on and on and on and on and on and on and on and on and on ZZZZZZZZzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz. read more

KEITH is the specialist who is our pest control exterminator and who sprays our house inside and out. He is exceptionally proficient, knowledgable, and considerate, and careful in his work. We get plenty of advance notice of the appointment, and he is always on time, does his work quietly, efficiently, and with good manners. He was able to help us today with an emergency water problem we were having. He is a kind person, and we feel comfortable with him taking care of our home. Sondra read more

This company has excellent customer service! The hire and send out the most professional and courteous men. I have worked with this company less than a year but I am completely satisfied. Oh, yeah and no bugs!! read more

Horrible. Read prior reviews. As I write this I have spent the past few hours waiting for the Spray Tech to show up to my house. It's Saturday and I scheduled my weekend day around this. I called in to make sure he was coming and I was informed that my spray date was rescheduled. I said to the operator that this was new news to me and that I was disappointed because I wasted part off my day off waiting for my original service that was scheduled and they did have record of my original date scheduled but, didn't offer a reason why I was rescheduled. Incompetence seems to be plentiful in this company. If you want one of your precious days off wasted then call this company if not, please read prior reviews and stay away! read more

Ian Kelly, is a friendly, professional young man. He is all ways on-time and goes above and beyond to perform a complete, thorough service. we are completely satisfied with Ian's indoor/outdoor pest treatment of our home. Mr.G Douglas read more

John, a Prescott technician, has provided service for us for several years. He is so personable-that's what I really like about him-very pleasant. John is very thorough, and I trust that he gives us the best attention possible. So glad he is our technician, so that we are bug and rodent free! read more

This is the worst company i have ever worked for. I'd rather clean toilets for 8 bucks an hour somewhere before i ever work for this hostile company again. There is so much anger in that office from the owners, management and long term office employees (only 2 because everyone they hire walks out) Asking for help is probable cause for verb discipline in-front of other co-workers, without receiving the upfront advice you asked for. It's very hard to learn when nobody is teaching you. This is why their turn over rate is so high and that's putting it lightly. If you go to the owners and tell them whats going on in the office you can expect to be fired a few weeks later without warning. This company only cares about themselves and turning profit. I thought i was working for a christian based company but clearly that was not the case. read more

We have "Doc" come to our home for pest control. He has always been professional, on time and friendly. We are satisfied with our Service from Sexton. No unfriendly "Bugs" at our home ! read more

Worst company EVER There are so many companies to choose from in the valley, so if your looking for prest control, make sure you go to ANY other company than this one! So unreliable, it's actually a joke. I had a scheduled visit for termite inspection, on a warrantied job, so, obviously they already got our money when they treated, and a year ago, and need a reinspection done. I had a appointment for a Saturday, On Friday, the company called and said the inspector had a personal emergency and needed to reschedule for Sunday. No problem. I understand things can happen. On Sunday, I waisted my entire day waiting for my call to say he was on his way, with a 5 hour window to wait, to get a call 3 hours into my scheduled time only for him to say he can't make it, and needs to reschedule AGAIN. Seriously? read more

Very hard to get in contact with I wouldn't even bother! I have been trying to get in contact for a bit now and continue to get Keemas voicemail & once I leave one I still don't get a call! NO THANK YOU read more

I don't like giving bad reviews, but if it saves someone else from experiencing poor/confused billing practices, skipped service calls, unfriendly customer service, and just plain shoddy work. I've had it with them! Switching to someone else immediately. Seems simple,,,come once or twice a month, spray some effective pest control chemicals, send a bill, get paid...then..rinse and repeat. They just can't consistently do this. read more

I would like to really commend your tech Froy who went above and beyond his call of duty and did an adjustment to our side gate to enable easy access to our backyard so that he could carry on with his work there. He need not have done that but he did and I really appreciate the same. read more

RE: Hoyt: Really nice and professionally friendly guy. Since I am a new home owner and Hoyt serviced the previous owners for many years, I happily inherited him and his bug killing skills. Found piss ants in my kitchen Thursday morning all over the place. Called Sexton and Hoyt was out at my house for a thorough re-spray at 0700 Saturday morning. He also sprayed the interior again and will be back in September. With the monsoon rains and high humidity the ants come in to get out of the wet earth and my kitchen is just a pit stop between point A and point B. Well Hoyt took care of that road trip. He also sprayed my flagstone fire place as the scorpions had taken over that space. My cats chased 2 scorpions that ventured down to the carpet to their death but I saw 2 more escape up the stones and into the facade. No more scorpions breeding in my living room any more. Thank you Sexton for quick response times and a wonderful technician as Hoyt to continue quality service to my home. His 'mug' shot photo does not convey the sincerity of his dedication to his job. Really nice guy. read more

Just had Scotty come over today for the first time! What a thorough job he did spraying my house inside and out. A delightful guy and he had a ton of knowledge about unwanted little critters etc. THANK YOU Michelle David for introducing me to Sexton! read more

I'm not convinced they ever actually did anything. I finally canceled after a bill showed up stuck in my door when I returned from a 10 minute walk with my dog (and they weren't there when we left for the walk). No pest control service can spray around the entire outside of your house (and do a decent job), write out an invoice, and be completely gone in under 10 minutes. Oh, and them "spraying" never put even a slight dent in the bug population. read more

If there was an option to not put in a star at all that is what they truly deserve ZERO Stars. I have never dealt with a more incompetent company in my life. They don't come when they say they're going to they don't give you confirmation calls they don't keep information in their system that they should have in there and this is constant. I watch several homes in the valley for clients that live elsewhere throughout the year and the ones that have Sexton, I have the same problems with every year and every year I dread having to deal with them. They can't get their act together in the office and even there service techs that come out tell me how frustrated they are as well because they get the upset customer they have to deal with because of the incompetency of their office staff. There are so many better companies out there that will provide good customer service I don't know why anybody would deal with them read more