in the last week The two lovely ladies Terry and Mary who manage this facility are wonderful. They go out of their way to make sure every customer is a happy customer who is important to them. They treat you like family members and they are professional in the highest sense of the word! After having close to 40% of the storage units destroyed in the October 2017 Wine Country Fire Storms they worked hard to care for their customers and oversee the clean up operations. I hope they will be able to rebuild the units that were destroyed very soon so more people needing a clean, safe and secure place to store their belongings will be able to take advantage of the wonderful service provided by these very lovely ladies! Like most people who have used public storage more than once I have had a few bad experiences. Not with Terry and Mary ! These two beautiful ladies do their utmost to make sure each customer gets the best unit for their possessions, that the units are clean. This is a secure facility with 24/7 surveillance cameras everywhere. I have had some of my possessions like tools, fishing gear, antique electric trains and assorted household " stuff" I don't have room for in my apartment stored at Security Public Storage in Santa Rosa, California for 5+ years. If you are looking for a clean safe place to store some of your "STUFF~N~Treasures" in Santa Rosa call Terry and Mary at Security Public Storage on Hooper Ave. 707-526-2141 you will be glad you did! I personally recommend Terry and Mary at Security Public Storage in Santa Rosa at 1021 Hopper Ave. Absolutely 5 Stars ***** Thank you both! God's blessings! David A. Hodges read more

I opened a unit at Security Public Storage a couple months ago. I had initially gone to another facility in the area and did not feel good about the location, staff, or security of the premises. The lovely ladies at Security on Hopper were immediately welcoming and friendly in a sincere way. They offered us free pens, a calendar, candy. Tracy and Terry were considerate and inclusive with my teenage daughter and chatted with her about several things while I completed the paperwork. During my transaction another customer came in to open a unit after having used them in the past and they remembered who he was and greeted him with a hug and a smile. Running a small business is all about creating relationships with your customers and they definitely do that. The business was started by their mother and the four sisters now run the operation. A photograph of their mom is hanging in their front office and you can tell the family ties run deep. We had such a good experience and I highly recommend this facility to anyone. I have had storage units in the past at other companies and never had this same quality of customer service. Maybe it is weird to have warm and fuzzy feelings about a business but this is certainly the atmosphere they create. read more

Security PS is in the second cluster of storage unit locations in Santa Rosa. Don't store anywhere on Santa Rosa Ave / Roseland even though the prices are slightly lower. Those units are easy to break into and I personally know people who have had things stolen from their units. So if you're going to go with a nicer and more secure storage service, you're smart to look at the hopper locations. I recommend Security Public Storage because Public Storage and Hopper Storage are not responsive and "checked out". While there are some things you can do to differentiate your storage as a "product" the main thing that differentiates storage unit companies is SERVICE and Security PS has the best service. They called us back right away, were flexible on when our contract date started and are just super nice all around. It's a franchise arrangement with a "mom and pop" feel--though in this case it's a mother-daughter operation. Also, I know for a fact that one of those big ABF Upack trailers fits in there. If you found this review helpful, please click "yes" below so it goes to the top. read more

Security Public Storage on Hopper Ave. in Santa Rosa is a pleasant experience! A clean place to store your important items, and a place where the staff and workers always have a smile and wave, and take the time to listen to the needs you have for your stored items. Judy and Traci a Mom and Daughter duo run the place and make sure the grounds are clean, and picked up, and their water fountain always decorated for any particular season, a human touch that makes me smile everytime I come through the gate. I do not feel that my important heir looms and valued personal items are in somebody elses place. It feels like a storage closet, at my home. So if you are looking for a place to store important items, for whatever reason, this is the place, these are the people! I give it a 5 star rating, glad I'm storing my things here. read more

I have been searching for a safe place to store my extra stuff and have been very disappointed with several of the facilities where I have stored my things in the past. This place makes me feel like home. When I called around looking for storage they were very pleasant. I looked at the video online of the employees that worked there and they made me feel like my stuff would be safe. It took me awhile to make a decision and then they called to see if I was still interested. I said that I was and I signed up. I cannot express how thankful I am to the employees who made me feel welcomed. We moved our stuff in and I never feel uncomfortable going to the facility by myself. They always have coffee, a clean restroom and always are polite. I highly recommend this place as the employees treat you with respect and like family! read more

I can't say enough about how great these gals are to work with. In the process of moving, I was given their number to call by my fiance and they held a unit for me for about a week without a deposit. When I came in to sign the papers, they showed it to me, and I instantly realized it would be too small, so they found a unit that had been reserved for several weeks but never confirmed (they called that person to make sure they didn't still want it) and then offered it to me. They were honest about the fact that the units are actually slightly smaller than 'advertised' and explained how the owners get around that with the verbage "approximately". They have been great and would recommend them to anyone... Being new to the area, I feel so welcomed and feel like they are actually friends and looking out for me! read more

I have been a customer since 2004 when I moved out of state temporarily. The staff has always been courteous and helpful. In fact more than that, they have been welcoming and kind, treating me as a friend rather than a customer. I have never had any problems with their lighting, or with pests, or theft or property damage. In 2010 I actually finally had a local place big enough for all my stuff so no longer needed storage. My things were exactly as I had packed them, just a little dust and cobwebs but no animal leavings! Circumstances came up a year later and I yet again needed one and without even looking anywhere else, I immediately went straight back to them. I give them a 5 out of 5 and I will always go to them with my storage needs! read more

I don't normally take the time to comment, but I want to this time. I was searching for a large unit for my sons belongings who was traveling from out of state to move here. I had checked with other rental agencies and was very pleased when I found Security Public Storage. I was very happy with so many things. First of all the staff. I was greeted by Terry who is very professional and friendly, what a great personality... I was very pleased with the cleanness. She was able to get me all set up and ready for my sons move. I was so pleased with the prices and security that my sons belongs are in a safe place. and loved that there were supplies in the office in which I purchased a lock. I will definitely recommend this storage. Thank you Jaci read more

I feel I have to write this review after receiving such excellent service from this company. I was forced into moving recently with less than a weeks notice. I was trying to find not only an apartment but a storage facility. After narrowing that search to 4 places I chose the Hopper av. Security Storage after 3 phone calls with Terry. The other locations didn't take any time answering questions and sounded like I was bothering them. Not Terry I could talk to her all day. When she showed me around and gave me the terms I had to go with her because it was everything I needed and it could not have been presented any better. I only wish she had an apartment to rent, now that was a nightmare. Bikerbill read more

Let me just start by saying that Terry and Tracy are angels sent from up above. They are so sweet and caring. To them they honestly take customers in and really go above and beyond. When renting there, I have been treated with the utmost courtesy. I am pleased to have met these two gals who have showed me that there still are good people out there. They are both genuine and have hearts of gold. They explained the process of rental of the unit. Are so precise with following up with any questions that might arise. When I found myself in need of having to store my precious items. They were there. As you know who would say Two thumbs way up. ~ Ivette read more

I've been associated with SPS (through my best friend) for 17 years and as a tenant myself for over four. The facility has always been clean and safe and the staff has always been friendly and professional, which is reflected in an overall efficient level of operation as well as, customer satisfaction and loyalty. Terry is the manager and she's great - especially upbeat, with a strong work ethic and sense of follow-through. You know she genuinely cares about your best interest. In conclusion, the facility is clean and well-run, their rates are competitive and is conveniently located right off highway 101. Five stars for SPS and five stars for Terry! read more

We have been blessed by Terry, once again on each and every visit to our storage units, proving to be our reliable fairy godmother. Thanks to Terry, we are provided appropriated information immediately, regardless of whatever it is we request answers to in storing our materials. We know Terry will do her best to protect our properties appropriately, especially since the wildfire! Thanks Terry for your ongoing unconditional care and love in all that you do for this community. Your are truly functioning from a higher source...possibly (without exaggerating) an angelic being on this earth. Thank you so much!!!!! read more

This is by far the best storage facility I have ever rented from in my life! Judy Freitas and her daughter Tracy Van Eck are truly real nice people who know how to treat the customer with respect and professional service. They are always ready to solve any issues and show you the best options as to type of unit needed for your property. I get a feeling that it is a "secure" place to store your property. The location is always in shape and very convenient to Hwy 101 and north west side of Santa Rosa. I would tell anyone who is looking for a storage place they should definitely go to SECURITY PUBLIC STORAGE! read more

This storage facility is clean, well-tended, and seems secure. Security access is not complicated, easy drive-up and input code. "Streets" are wide enough to pass others parked in front of their storage and are kept clear. Turns within the facility are not tight. The proprietors are friendly, delightful, and helpful. Location is convenient to Highway 101 and Starbucks. Hours extend enough to access around employment schedules. My preference would be for longer hours, but so far we have had no difficulty in working with the current hours. Safety mirrors to see around driving corners would be a big plus. read more

Yes-By all means-I'm more than just a fan, My personal history goes back to the mid-90's, when 1st. met Judith Freitas,mom of the two wonderful daughters who now run this establishment in their mothers absence.The facility itself is,best described as Secure,clean and very handy to on-and-off south bound travelers on Hwy.101.With newly remodeled offices to greet,well designed traffic lanes as access for large carryalls and hours of access to the property that should accommodate just about everyone,Security Public Storage would be your 1st. stop if your looking for said services. read more

I called around multiple places in the area and spoke to Tracy on the phone- her service was outstanding and is what led me to select them. Her follow up was thorough and timely and she made me feel very at ease, as I had never used a storage facility before. When I arrived at the location the first time, the other half of this fabulous sister-duo welcomed me- Terry was fantastic as well and made me feel very welcome. The office was spotless and I truly felt like I was a guest in their home. Their late mom is lucky to have these ladies carrying on her business legacy. read more

We have been with Security Public Storage for a few months now and we are extremely happy. The facility is always clean and well maintained. The ladies in the office, Tracy and Terry are absolutely awesome. I was blessed when I found this place. Their customer service is the best. They are professional, efficient, and friendly. They go the extra mile to help. I recommend this facility to anyone who needs storage. This is the first time I have ever used a public storage facility and was a little apprehensive but they made the experience effortless and very positive. read more

Very impressed by this facility!! We really needed an affordable and reliable place to store our stuff in a short amount of time. The on-site manager Terry was so amazing and answered all of our questions and helped us find exactly what we needed. The facility was affected by the fire so there are areas that are damaged but they are already in the process of getting everything repaired and upgraded and had no affect on our unit. Very flexible and accommodating. Could not have asked for a better experience! Highly recommended! read more

Thanks for giving me a chance to say how pleased I am with Security Public Storage on Hopper. I have rented since 1997 and have had consistent friendly service from both Judy Freitas and Tracy Van Eck. They are extraordinary. It is always a pleasure to visit the facility because Judy and Tracy make me feel like "family" if that does not sound too corny. I never lose a minute's sleep over the safety of my belongings. Thanks for letting me give them, and the facility, a pat on the back. Fran V. read more