I purchased a mini since 2014 and the service team had done a good job till this year. In March during annual maintenance, I reported a problem of weird noise when I roll down the side window, and the service guy said they would order the parts and call me back. Yet a few months passed and I never received a call. So I finally called them back in August, and asked about the parts. The Service guy said they ordered it in March and sent the parts back, but they can reorder it now and I can schedule an appointment for the following week. Then I was like 'okay', although I am slightly frustrated that I never got a call when the parts first arrived. So then this service guy transferred me to the scheduling lady, and the lady said she need to know which parts I am ordering, and I told her I don't know the exact parts name. Then she put me on hold and called the parts department, and she came back and asked me "are you calling Seattle Mini?" I was speechless with this reply, and confirmed yes, then she told me that there is no parts ordered under my name!! This is so frustrating! After being on the call for 20 minutes and get nothing done efficiently, I got very frustrated. I hope the service team and scheduling call center can coordinate their work better, and I definitely see where they can improve. read more

I have been happy with my MiniCooper since I purchased it. There are a few promises that were made that didn't happen. When I bought it, I was promised a loaner whenever I had to come in for a service. I fought for that a few times but if I didn't need it, I didn't fight. On Friday afternoon, my car was towed to MiniCooper. Brandon called. Since it wasn't a # I recognized, I didn't answer. (I do have MIniCooper in my address book.) There was a message saying that he called about my car and that it was there. I called on Saturday morning. Brandon wasn't there so I asked to speak with someone else about a diagnostic. I left a voice mail and didn't receive a call back. Apparently you're stuck with whomever no matter what. I didn't hear from Brandon on Monday morning so I called at noon. He hung up on me and when I called back, he enumerated the things wrong with my car. I asked him when the work would be finished. He said, "They were just waiting for authorization." Had I not called, I would still be wondering. I find this surprising and rude. This is my only car. I have had to rely on others for rides. read more

I recently traded my BMW for a Mini Cooper. The folks at Seattle Mini were completely professional. The entire transaction was smooth, very customer-oriented and entirely fun, considering their great new facility. They made the experience most pleasurable and I was delighted to get a follow-up call to check on things a week later. I highly recommend Damon Lockwood and Terri at Mini Cooper. I've heard tell that Raychel in the "Service Center" is the most knowledgeable young Mini expert in the area (though I hope I never need to know her in this capacity). Thank you guys! read more

I have consistently received great service from the staff at Seattle Mini. They have been kind and courteous; plus they have a comfortable waiting room with a coffee machine, snacks, and soda. When I have waited for routine service, they provide progress updates. They provided a loaner (nicer than my current vehicle) twice when I had service that required a longer period of time. I have seen them several times in the past two years for routine maintenance due to a long commute (2500+ miles a month). In sum, I'm very satisfied with their service. read more

So far I've been really impressed with the service at Seattle Mini. Last week I walked in, was asked what they could do for me immediately and had my car ready to go in less than 10 mins! Plus, she was all clean! Love that! read more

I am looking to purchase a car. Really considered the Mini Coopers, unfortunately, no one at Seattle Mini on Lake City would acknowledge my presence. This was disappointing experience. I finally left without any acknowledgement by the sales or receptionist. read more

I used to think the Seattle MINI Dealership was OK after a not-great experience in Fife, but honestly, my dealings with their service department have left me in a place where I'm not only not taking my car there, but I wouldn't buy another MINI or recommend it to anyone I know. It's a long, sorted story, involving the MINI class action lawsuit (do you have a 2001-2006 MINI? You might want to Google it or check this link for more info: http://www.autoblog.com/2013/08/25/mini-cooper-cvt-lawsuit-settlement/) But I didn't blame the *individual* MINI dealerships for the shady dealings of MINI main. Until I took my car in for a knocking sound and came out with a 6-page "action plan" that came to a total of $3,051.65! I've always been told by people who know these things to avoid getting fixes as the dealership, but it was really driven home to me. The service technician basically said I was taking my life in my hands by driving my car off the lot without getting it repaired. Anytime anyone has such fear-mongering, I run the other way. I got my car repaired for about $700, rather than $3,000, by getting a second opinion from a reputable mechanic (who I've also reviewed). I'll never go back. In short, you know those free snack, free WiFi, free loaner cars and groovy interior for the MINI service department? You're paying for those. A lot. And for me, I'd rather have a basic mechanics shop who knows his stuff and not spend 3x the price for what is, in effect, marketing at best, and shady dealings at worst. read more

Every time I have brought my car in for service, the dealership has screwed up. Every. Single. Time. Once I had an appointment, dropped my car off in the morning, and when I showed up at 5pm, they still hadn't worked on it. Another time they failed to screw in something, and the car started smoking as I drove away from the dealership. A third time they didn't have a part they were supposed to have ordered. End result -- now that my car is out of warranty, I will *never* go back there. Save yourself some misery and drive down to Tacoma, or take your Mini to one of the local independent shops. read more

One of our MINI's key fobs went through the wash and needed to be replaced. So my wife orders a new key fob, and pays for it over the phone. I go drop off the car at Seattle MINI, and the the person at the service desk asks me if the fob had already been paid for. I reply that it had, and I am informed that there will be an additional half hour charge for 'labor'. Whatever -- a few mouse clicks followed by 10 minutes spent watching a progress bar is notionally the same as rotating my tires, or something else trivial that requires a wrench. I get it. Over an hour later my new fob is ready, and I'm checking out. The same service desk person tells me there are no records of my wife having paid for the fob, and assured me that he had done a thorough search to verify this. I assume my earlier assumption that my wife had pre-paid was wrong and paid for both the fob and labor. Upon returning home, I checked and sure enough, my wife pre-paid for the fob. After some initial confusion on their side, things were eventually straightened out with their accounting department, and a check will be mailed to us for the difference. Now I have two problems. This is not the only bad experience I've had at Seattle MINI. The last time I was in for routine service, I waited nearly three hours for it to be complete. When I finally asked what the hold-up was, I was told it was because my car was waiting to be washed, and that they were backed up. Thankfully they didn't insist I keep waiting for it, but I bet they would have let me wait another hour there if I hadn't asked them about it. Bad experiences plagued by sloppy service and a general disrespect for my time. On the plus side, it's not a terrible place to be stuck waiting. There's free coffee and Costco snacks, and a nice bar where you can park with your laptop. read more

Hmm, so I called to schedule service and asked about a loaner. The lady said we don't offer loaners cause the appt in ONLY 2 hrs. She goes on to say, "You can use our shuttle service if it's within 15 miles and no tolls". I ask, if they drop off to the Seattle down town area like 4th avenue. To which she says " I don't know, I don't live in that area". I was so taken aback by the response, I just hung up! Great first impression. More to come when I actually take he car in for service. This is my first mini and while the sales experience at the Tacoma location was great, the service experience in thand Seattle area had started out being shitty. -update : the manager kept his promise (thank you) and there was a loaner available after some discussion. In terms of the service, the work performed on the car was perfect. And it was washed, cleaned and raring to go . Now all this place needs is a new call center to better the customer experience read more

How to be ripped off again after buying a car that breaks down regularly - come here. Had to bring it here for recall service, so got a loaner, which I was instructed to bring back at the same gas level to avoid 10.00 fueling charge Drove 36 miles, put 1.7 gallons in, that's 7.5 mpg. This car only gets 17 mpg most od the time, but seriously? What a ripoff. Don't buy a Mini. Sorry I ever did. read more

It was a while ago but I was in a car crash and my MINI 2007 was totaled. I had a very limited time frame to purchase a new car (Certified Pre-Owned), no other car felt comfortable to me so I went with another MINI 2010 this time. I asked for 3 things, Bluetooth (MINI connected) a sunroof and heated seats. The only thing that was non-negotiable was the Bluetooth, as my parents live in Oregon and I have a long commute I talk to them at that time..hands free was a necessity for me. After hours (no joke...freaking hours) in the dealership (I found the car with 30 minutes, and I was assured that it had the complete fairytale 3 items) and then proceeded to wait while papers were filed, etc. Anyway, while all of this was taking place my Mother was asking questions. If we don't get the package (the fluids one, I can't recall the name of it) she (meaning me) will just have to deal with oil changes right? The car is good to go because it's certified used car, right? All of these things were answered with an enthusiastic YES OF COURSE! I'D PUT MY DAUGHTER IN THIS CAR, ECT. When I ask the fellas how to use this bluetooth, hook it up to my phone ect, nobody can figure it out.....because the stupid car doesn't have it. They "compensate" me with a used bluetooth headset...are you kidding me?! That's not the end either. I come in for my first oil change (albeit a bit late, since nobody ever thought to offer a quick run through on what's different from 2007 to 2010) and come out with a whopping bill of over $300...which I do not have as I was assured that I would ONLY have oil changes. Obviously, eventually I will need to do fluid changes...but 5 months after buying the car?! Are you kidding me? So I get upset would like to speak with a manager. And I wait. And I wait. I get the manager of the MINI dealership who makes me wait for the manager of the Used MINI side. When that man arrives, he doesn't shake my hand and he most definitely doesn't make eye contact. This only makes me more upset, as I've never been treated like this before. I proceed to tell him my problem and he isn't looking at me and he isn't doing any type of active listening. Oh by the way, they never took me to an office. I was out in the front area, which is most likely why he got so upset about the following sentence. No common curtesy, if my Dad or Fiancee would've been there I'm pretty sure this would've ended differently. I ask him if he would pay more attention to me if I was a f*****g man. This is the only thing that he carried over to my Mother (who is the co-signer and I handed it over to her after they made me cry), not that he was sorry about anything else. Nobody accepts responsibility. My Mom was told I was to receive a comped oil change....THAT NEVER GOT COMPED. I wanted to go to the BBB, but instead I just tell everyone who asks me where I bought my car my experience and hope to God that they choose to go to Tacoma or even Rasmussen. I will go to those locations if I decide to go to a 4-door. I would like to add that the service department is AMAZING. They do a wonderful job and they are always so professional. I've gone back to get my oil changed, only because they were so nice to me when this cluster was happening. read more

I had my car towed to Seattle Mini because it wouldn't start and after many days there and $1700 later of the 4 things they fixed 3 were back within 1 day of having it back...including not starting. And here it is 2pm and I still have no response to my very early morning message. Never again will I get a Mini. Such a pain! read more

I too have had a bad experience at Seattle Mini. My coolant went haywire and I was forced to bring it into the dealer which I hate because I never fully trust what they say. The have a monopoly on the repair market in Washington state because not a lot of other smaller independent shops have the full knowledge of minis yet. After being charged $500 (!!) they sent me on my way. I was monitoring my coolant from that point on and noticed it was half full after about a month. After calling to ask to bring it back in because 'work is under warranty for a year' i was told I'd have to pay to have them look at it again ($115/hour) and that I'd have to pay extra if 'it was a different coolant problem'. What part of 'fix my coolant system' involves them not completely fixing it even if I have to bring it back in??? They proceeded to tell me all these other outrageous things that 'should be done'. I did not do them there and instead successfully found an independent shop in Ballard (Sam at 'the shop, 206.453.5088, http://theshopballard.com/ HIGHLY RECOMMEND) read more

I'm writing an update to my previous review which I wrote while I was still sitting in the dealer and beyond happy (hence the many typos in my review). Since then, I had a couple of problems with my car and dealing with the Mini Service Department has been a nightmare so far: First, my ipod connection was lose and the music came coming out all wrong, I took it in twice and all they did was change the cable. After the second time, I just gave up and decided to put up with problem. Second, just a couple days after I bought my car, my tire pressure light came on, and it turned out there was a leak in one of my tires, I'm pretty sure that I didn't drive it anywhere that could have caused it, but they refused to accept responsibility, and pushed me to buy a new tire. Thankfully, I took my car to Les Schwab and they fixed my tire for me for free. NOW HERE COMES THE MOST HORRIBLE ONE: I was in a minor car accident last week (so minor that there is not physical damage to the car), however, my steering wheel got out of adjustment, and a couple sensors light went on. I called Mini Seattle the next day, and as I was explaining the situation to the service receptionist, she interrupted me and said they do not cover collisions (I was not expecting for them to pay for the service) and that I should go to a body shop. She refused to accept my word that there was NO PHYSICAL DAMAGE to the car and I (foolishly) just wanted Mini mechanics to fix the inside of my car. I called in again the next day, after several body shops told me that only Mini had the parts for my car, I called them back again, and this time she said she have no appointment available for me till July 10th! (this was in June 24th). I was devastated as I really need my car fo r daily commute. but I accepted it anyway. However, couple of my friends told me that this was ridiculous and they should take a look at your car sooner and at least give you an estimate. So I called in again, and after waiting for a whole day for them to call me back, the service advisor finally told me that he can take the car in the day after so he can look at it. My then immediately told me that I should call my insurance company cause the cost will be over $1500! Without even seeing the car first and that I should drop the car their and get a rental car (by the way, they have no complimentary loaner cars like my previous Subaru), So I take in my car today, and he says he can't take a look at it today, I explain to him that I need my car to get home (no bus service where I live, up a hill) and I'm willing to wait as long as it takes, even 4 hours, so that they can just take a look at it to give me an ESTIMATE of how much it will cost me. I'm really nervous about this as I'm a student, and under 25, and I was trying to see how much it will cost me without using my insurance so that my premium won't sky rocket. When I explained this to him, he asked me how much I pay for insurance (kinda personal I think) and when I told him I pay around $190 and it can go up by a $100 if I use my insurance (which was what he was pushing me to do), he kinda gave me a sarcastic laugh and he said, that ok! I used to pay $450 for my insurance! That's not a good excuse, I had never had tickets/accidents so I like my insurance to stay low. After I persisted more, (which was kinda embarrassing but as I said I'm a student and on a tight budget), He finally said, if I wait for three or more hours, he can take a look at it, I was happy for a second, but then he said the estimate will cost me $126 dollars! JUST TO TAKE A LOOK! Now, correct me if I'm wrong, but estimates are free 99% of the time even at the dealers, or at least it was for my brand new Subaru, my used Camry, and any other friends' cars I had asked from. That really pissed me off, and he said AGAIN that I should call my insurance company and NOT WORRY ABOUT SPENDING MONEY! as if I'm spending his money not mine. I hated their resentment to just give me an estimate, so I took the car and left. Since then, I've taken to two mechanics and both have told me that the damage is not that bad, and it wouldn't cost me more than $500. Overall, if you want to buy a MINI drive to Tacoma and buy it from there, people here are super snobby, rude, and don't know customer service. read more

Do not get service, parts, or even buy from this dealership. I regret that I bought my mini here in 2013. Lousy salesman behavior, and horrible service behavior with patrons, even the service manager. My biggest regret is that I didn't buy it, my beautiful mini at the Tacoma dealership. Do you not, I repeat do not go to this dealership. Go to Tacoma. I live in Seattle but take my mini down to Tacoma every time. Tacoma dealership never disappoints. read more

Customer Service here on cars that are NOT under warranty is awful. They quoted me DOUBLE what it cost me to get fixed at Fat City. Save yourself the stress...avoid the dealership! read more

A few weeks ago my wife and I decided to go test drive a Mini. We were deciding between a Mini Cooper convertible and a Fiat 500c. We went to the dealership and had a great test drive experience. Our sales person, Patrick was very knowledgeable and helpful in explaining the car and the benefits of the Mini. However, that is where our happy experience ended. We were going to trade in our Audi and apply that to the Mini. We also decided to order a Mini since they did not have a model with the options we wanted. We weren't able to get an offer from them for our Audi so we left and they were going to call us back that night. Well we didn't get a call from them, nor did we get a call the next day. I called them back and was told they were still working on a quote, and that some dealerships "refused" to even offer an amount for our car. Our car was a 2010 Audi A4 BTW, so that struck us as odd. My sense is that Patrick didn't really know what was going on and was just working through the store manager or someone else who was doing all the leg work. Anyways, after a few days of waiting they made an offer on our car. It was less than what we were hoping but we decided to go ahead and order a Mini. That was when our experience really soured. We picked out the options we wanted on the car, and then attempted to negotiate with them over phone / email rather than having to go back in just to order a car. Well Patrick returned ZERO of my calls, test messages or emails. They just didn't even want to entertain our offer (which was above invoice but below MSRP). Annoyed by this I made an offer via carwoo.com and got someone to actually work with me, but that is when I discovered that not only are they expecting to get MSRP for a car, but they charge a $500 "dealer prep" fee. You know what a "dealer prep" fee is? It's a way for a Dealership to charge above market prices for a car. So not only are they making their normal profit selling you a car, but they are charging you extra for the privilege of buying a car from them. That is called fleecing in my book. They claim that the Seattle market is so Mini crazy that they can get away with this. Anyway, that is when we decided that the Mini was not for us. Paying over MSRP for a car that will depreciate the second you drive off the lot is crazy. Not to mention it's not like the Mini just came out or anything. So, we took our business to Fiat Kirkland and got a fully loaded Fiat 500c for less than invoice due to a discount program offered to us through work. Also, Fiat Kirkland gave us an offer on our Audi that was higher than Seattle Mini and they were able to secure that offer in about 1 hour, while we were at the dealership. Not to mention their dealership was a pleasure to work with, and treated us with respect. I think the Mini folks are going to to have a hard time demanding such a premium over the Fiat 500 and 500c, given how much less expensive a car it is, with comparable features. Anyway, don't be fooled into thinking you can go to Fiat down in Tacoma and get a better deal. They are owned by the same guy, so having 2 dealerships doesn't even allow you to get competitive bids. read more

I have had my car in for services three times at this dealership. I won't go back. Maybe because I'm a women they think I'm stupid. Once, they kept my car overnight after it had been with them for an entire day and the last time they told me it would be done at 10:30am after having it 3 1/2 hours and when I went to pick it up they didn't know if it was done because someone was on break? I waited for them to find out only to be told it wasn't done - could I come back in an hour. No more dealership for me. Jeff's Auto gets my business read more

I have many friends that own minis, and if it weren't for the fact that I LOVE my little sports car, I would probably own one too! The dealership in Seattle is very nice... the sales people are extremely friendly and willing to do what they can to help you get the car of your dreams. The finance department will do what they can to help you make your dream a driving reality. I would definitely recommend stopping in and taking a mini for a test-drive as they are a blast to zip around in! And who knows, you might fall in love and drive one home... hopefully after you've paid for it of course! ;) read more

TL/DR: Bought Mini cooper from a GMC dealer. Dealer lied about inspection work, Seattle Mini came to the rescue and fixed parts for free. Let me first give you a little bit of a background story as to why I found myself at Seattle Mini. I just bought my 2007 MCS with the JCW package from Kirkland Buick/GMC on 5/14/14. The car had 26K miles on it looks like it has never been modded outside of the JCW kit. The GMC dealer had stated that they did a 120 point (jokes on me for believing this) inspection on the mini and showed a report card of their findings. They stated that everything checked out, the changed the fluids, checked the brakes, as well as the engine and found that everything was spot on. The only exception were the rear brakes as they were down to 60% life left. Cool, I thought everything was good to go and purchased the car. About a week later I decided to head over to Seattle Mini to get the car looked at to make sure everything was running properly. I had read some horror stories online about the '07 model so I wanted to make sure I wasn't going to run into some of the troubles that others had talked about. I was greeted by Amanda, a service advisor, who was friendly from the get-go and answered all of my questions without hesitation. I told her I was a new mini owner and that I wanted to see if she could run the VIN to see what kind of work had been done on my car and this where my nightmare began. :( As it turns out, the timing chain was replaced at 3500 miles....red flag #1.....at 16K miles the car was brought in due to an overheating issue (something about the intercooler coupler wasn't tightened down properly).....red flag #2.......then at 19K miles, the car was brought in after the previous owner had driven over something on the freeway, damaging the exhaust in some fashion (exhaust was replaced)....red flag #3........then at 21K the turbo was replaced for some reason (the notes on file were not clear, Amanda thought that maybe something else happened when the exhaust was damaged).....red flag #4......at this point I thought I had purchased someone else's headache and was starting to stress out. :( Amanda said to not worry just yet, let her service tech look over the car and she'll get back to me. So off I went with my 2014 Cludman loaner...... Later that day I got a call from Amanda with more bad news. The timing chain was stretched and needed to be replaced....hello $1700 job.......I was completely floored at this point. Here I am one week into owning my new go kart and its already in need of a major repair. I was pretty upset at this point and started questioning why the timing chain needed to be replaced when it only had 23K miles on it. I asked if there was any way that this could be replaced under any TSB or something since timing chains shouldn't fail this quickly. She said she will look into it but was pretty sure that there wasn't a TSB on that part. Since the inspection wasn't finished yet, she went on to say that she will call me back once it was completed and after she spoke to the service manager to see what we could do about the timing chain. Fast forward to two hours later and I get another call from Amanda. She started off the conversation with "I have some good news and then some bad news" - at this point I was thinking that it she was going to tell me that there wasn't a TSB on the timing chain but that they were going to work with me on the price. To my surprise, Amanda said that she called MiniUSA and they agreed to replace my timing chain for free under "good will" since they agreed that the chain shouldn't have failed so soon - AWESOME!!! - then the bad news.....the water pump pulley failed their inspection and needed to be replaced. :( Hello $560 bill.....at this point I was pretty furious at the GMC dealer since they claimed that the engine was checked out completely and passed with flying colors. I told Amanda to go ahead and replace the pulley since I just wanted my car back asap. I then called the GMC dealer and demanded to speak to the lot manager. Once I finally got him on the phone I told him about the near heart attack I had just experienced as well as the sh*tty experience I had with Bob the sales rep who sold me the car. After about 30 minutes of chatting back and forth, John said to bring in my receipts after I pay for the pulley replacement and that he will reimburse me the money since I was told everything had passed their inspection! SWEET!! So in the end, Amanda went above and beyond my expectations and saved me a buttload of money. I left very happy and fully plan to do all of my service work with Amanda and Tim in the future....... read more

I purchased a new Mini Countryman this past week, and wanted to share what a great experience I had working with Jay Hammon (sales). Jay was very patient with all my questions, and I never felt pressure at all to buy. I really appreciated his laid-back attitude, and also his breadth of knowledge about the car I was interested in. I was able to get the vehicle that I wanted, with the features I wanted, and also got a very good value for my trade-in. This is my third Mini and I am sold not only on the great cars, but also on the great service I get when I need it. I always feel valued as a customer and a member of the Mini Club! read more

I will be factory ordering my MINIs from here for life! And Raychel in service takes care of me every time!

Ordered some parts after speaking with customer service to ensure I had the right part number. The guy who helped me was polite and knowledgeable. I then completed my order online. Parts shipped the next day and arrived quickly. Prices were great and the parts were packaged well. read more

When it rains I had a water leak inside of my car. I called the dealership & was told it would be about $190 to research the problem. A few weeks later I called & set up an appointment. Upon arriving at the dealership a different service rep said to locate the problem would be $285. I reluctantly agree. After researching the problem I was told the leak came from the third brake light and there was a second leak around the rear trunk seal. The cost to repair would be $858 plus tax. Although the car was recently serviced, they also recommend a brake system fluid exchange, cooling system service, and to replace the micro filter. The total cost being only $1,340.54. I declined their offer and took the car to another shop who simply replaced the gasket around the third brake light for a modest fee. I learned the seal around the trunk did not leak. Problem solved. Never will I use Seattle Mini again. Their entire focus is on cross-selling additional services rather than focusing on the needs of the customer. read more

I test drove Audi, Prius, Acura, and Mini vehicles around the $30,000 range. I was going to test drive a BMW, but the dude from BMW was just terrible and e-mailed me every other day "hoping to hear from me" after I sent a generic request from BMW's main site. So I never test drove a BMW. ANYWAY. My experience at Seattle Mini was fabulous thanks to Terry Hogan. He is a straight shooter and took my budget into consideration when he went looking at options available for me. He also didn't hound me like all the other dealerships! I received one e-mail from him, walked in and test drove the next day. A week later, I e-mailed him back and started talking about selection. A week after that, I finally came in to make things real. Besides not badgering me and letting me move at my own purchase pace, he also explained leasing versus buying in a very easy, non-legalese manner. My boyfriend, who has zero tolerance for BS, was really glad I ended up with Terry as a sales rep. Here is how I rate my Seattle Mini experience: - Service: 5 stars (thanks Terry!) - Financing: 5 stars (Glen was awesome) - Reception: 5 stars (super nice and always smiled both times I was there) - Snacks and Entertainment: 2 stars -- how can you be airing food shows on your TVs showing steak and taters but only providing peanuts and pretzels?! The food on the TV made me so hungry! Hooray for soda, though! I wanted to sign all my papers with purple ink and Terry tried to get me a purple pen. Alas, I should've brought my own. I signed in standard black and blue. Overall, the whole process took me 5 hours but mainly because I went in wanting to pay X amount per month and spent a great deal of time figuring out what the magic numbers were for me. read more

Disappointing experience. Asked the salesman to give offer in writing. He initially refused but agreed to write on back of business card.

I've had pretty inconsistent experiences with the maintenance department and customer service at Seattle Mini. I've continued bringing my car here while it was under warranty, but will definitely be looking to take it elsewhere once that's lapsed and the routine maintenance is no longer covered. A lot of the issue I take with the company is that there is a lack of respect for my time as a customer. I totally get being backed up or having a busy day, but I have never received a status update phone call within the range of time I was told to expect it, and I've always had to chase them down for information - you can typically expect radio silence until well after that window has passed, and when you do finally hear (when you call them) it's usually to be informed of an additional delay. I have never gotten my car back in the promised amount of time and usually not even on the day I was told it would be finished. Also, don't schedule early morning services because sometimes you'll be left waiting for someone to show up for 15-20 minutes. They do provide loaner cars, which is a very handy -and in this case necessary- service. It's also a nice way to test drive their other models in a way that is more representative of how you'll actually drive a car. :) I've also had pretty mixed phone experiences with customer service or the folks responsible for scheduling service appointments - some people are incredibly friendly and helpful, while others are dismissive, argumentative, or outright rude about answering questions or listening to the details of an issue. 3 Stars - At the end of the day my car has been taken care of and it's an incredibly fun drive, so in that respect I am a happy customer. However, the inconsistency of my experiences from a personnel perspective have been at times exasperating and left me reluctant to bring the car in. I'll be looking to find another company to work with. read more

The folks at Seattle Mini are true Professionals. I had a complex trade-in and wanted to surprise my wife with an upgrade for her Birthday. I came into Seattle Mini as a sceptic recalling all the horror stories typically associated with buying a car. The hassling, the back and forth, the sleezy sales man things that we have all heard about. Well, I can attest that the experience at Seattle Mini is the exact opposite. Ron (in the sales department) worked with me to determine exactly what our needs were and then advocate on our behalf for best pricing. Ron is a great guy who works with great integrity to give you the best deal. I truly felt he was working on my behalf to get me the best deal. Not too mention that the showed true patience as my two kids (both under 3yr old) ran amok through their showroom. The manager (LA) and his team were great in working with us as we had indecision on exactly what car we wanted. These guys were patient and worked with us each step of the way..truly coming true with their motto of doing what it takes to make the customer happy. My wife ended up with a car that she absolutely loves at a great price and all with out the hassle that you would typically expect at a car dealership. I'm a beleiver now and will take all my business to Seattle Mini. I can't recommend Ron and LA and his team enough. These guys are great!!!! read more

Erik was great and very thorough with communication. The service went longer than expected, but Mini covered a rental from Enterprise as they did not have any more loaner minis. My ONLY complaint, (other than Mini's just being incredibly expensive to fix), is that I spent $3K and I didn't even get a car wash?? Three Thousand dollars!! C'Mooooon Seattle Mini. Orlando Mini never let me leave with out a sparkly new wash. And I know it's always rainy in Seattle, but still, I'd like to have a clean car in the rain. read more

Purchased a beautiful used Mini this past week and I am in LOVE. Jay Hammon was such a wonderful sales associate and really listened to my wants and needs. He was able to score me an AMAZING deal and I felt so taken care of the whole time. I ended up getting a flat tire on the way home to Tacoma and Jay was able to hook me up with a new tire the next day! Seriously the best. read more

Kudos to Seattle Mini's service crew. Double Kudos to Coordinator Jennie. They diligently worked to retrofit the Union Jack lights on my 2018 Cooper S. Since I was the first to do this retrofit there were some issues that arose having to do with the computer system. However, I was kept updated every step of the way. Jennie always contacted me first thing in the morning and afternoon until everything was working to their satisfaction. She was so positive and explained everything that was happening I felt my "baby" was in safe hands. They never gave up! It took longer than expected but the lights are so awesome it was so worth it. Seattle Mini's service team have my full confidence and I am a customer for life. And a great big shoutout to Jennie. Without her I would have been a total mess while the work was being done. Thank you so much! read more

We purchased a pre-owned MINI yesterday from Jenna at Seattle MINI and the whole experience was top notch. Jenna knows the cars front to back and inside out. She did a great job showing the car and providing a detailed explanation of all controls and features. I've never had a better car demonstration. Jenna and her team were friendly, professional and all around very accommodating through the full sales process. They worked with us to make sure all of our concerns were heard and met. Bob and Glen were great to work with as well, and made the process enjoyable. We drove away that night with an awesome car and big smiles on our faces. Way to go Seattle MINI! read more

UPDATE- I received a call from the Service Manager, Jon, a day after my appointment and lengthy yelp review. I was informed that all parties involved were spoken to and there may have been a few miscommunications. John took care of the situation the best he could and offered many apologies. End result, I felt heard and understood as a customer after that crazy situation and would be more than willing to give Seattle MINI's service department another try. Thanks Jon for taking care of the situation! read more

I wrote one review when I purchased my 4 dr Mini and now I want to write another one from a different experience. Aly the General Manager is amazing and helped me with my purchase as well as anything else I had questions on. Also, any time I took my Mini in for Service it was a good experience as they were extremely helpful. Recently, I had to sell my Mini due to some issues with my health. In working with Alicia Carr, one of their Finance Manager's, she was very responsive and helpful with getting my refunds back for the GAP and extended warranty. As long as the same people work there, I will definitely go back when I get to purchase another Mini in the future hopefully. read more

UNFORTUNATELY... This service department is giving MINI a BAD REPUTATION! I LOVE MY MINI!!!! But I will drive to Texas before I go back here. Started with my name being backwards, so they didn't see my appointment. Easy enough to fix! I left my car to have a few things looked at. The list of things they came back with that it needed was different on paper than what the service adviser said. The issues I wanted them to look at did not get addressed. Even after I asked three times. When I picked it up "ready" must have meant something else because I waited another 45 minutes for my car. The service adviser magically disappeared when I went to pay. I was overcharged for "Mini Inspection" that was supposed to be covered in the Oil change. But since I was already an hour into "picking up my car" and no service person around, I paid and vowed to write a review so people don't have high expectations of getting good service here. Funny, I was never sent a customer service rating form. I guess they knew!!! read more

I used to go to Tacoma Mini and the people there are very much to themselves, they dont tell you whats going on, or how long something might be. I went there and was basically left in the dark. Today, I spent all day at this Mini in Lake City, and it was great! I enjoyed the company` of the employees, I was always being informed what was happening to my car. I was shown the beverage area and the waiting area (where I spent the day studying). It was an overall great experience. They did a fabulous job detailing my car. I will be coming back. read more

We had some warranty work done on our Mini Countryman. The staff was wonderful, kept us apprised via text and the work was completed to our satisfaction. We picked up the car and the service staff was helpful and assisted us with figuring out the color as we needed to buy touch up paint. Thanks for the personal attention. read more

I was very fortunate to have gone here. Sadly it was because of the 'death' of my baby girl (BMW 325i), whose transmission just completely failed (odd that is too) - and having bad credit (thanks to divorce & layoffs), I knew that I could at least get financing with BMW again. But I really wanted a MINI anyways, the newer 3 series too bulky. Jared Farley worked with me and Damon (financing) were the BEST! They gave me a '2nd chance' and yes, I'm sure I'm paying more then need be - but I DO need a car. Jared had me test drive the standard model as well as the Sport - but of course I needed the sport. I am a girl with the need for speed. Mini Me (Pearl colored Sport 2011) is now happily in my hands - which happened quickly and Jared was such an easy salesman, very respectful, sincere and friendly and Damon did a great job with my financing. Leasing - not that it a great option, but considering the Beemer managed to mysteriously 'DIE' just after be paid off, I thought I might want to consider my next option instead. They did an excellent job and I am quite happy with them (thus far). read more

Exceeded my expectations I put off car shopping as long as I could--not only because of the expense but also because I find the pushy, manipulative style of many car salesmen and their over-hyped sales pitches distasteful. It can feel like an adversarial experience. Also, as a single woman I'm not always treated as seriously or respectfully as I'd like in such situations--although even my men friends tell me that they find car shopping a stressful experience. So when I stepped into Seattle Mini, I was delighted to have a woman come forward to help me. Then I was pleasantly surprised by Kay McMillen's straightforward, professional style and that she listened to my needs and made helpful, relevant suggestions. Who knew that car shopping could be an enjoyable experience?! Kay helped take the sting out of making such an expensive purchase. She even came in on her day off to show me my new car and go over its operating instructions. Kay also sent me a letter telling me that DealerRater would send me a survey and asking that if I rated her less than 10 (A+ score) in any area, to let her know what she could have done to deserve a 10. If that isn't someone committed to customer service, I don't know who is. P.S. I almost didn't go to Seattle Mini after reading some very negative online reviews about them. So I asked Kay about those reviews. She told me that the service manager and salespeople, who customers complained about, are no longer with the company. read more