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    Ask the Community - Sears Hometown Store

    Monroe Fireplace & Stove - Fireplace Xtrordinaire 430 Gas Insert

    Monroe Fireplace & Stove

    4.2(54 reviews)
    67.3 mi

    Well done! Had my pellet stove inspected, cleaned, and adjusted by David (I think). Great service!read more

    DO NOT GIVE THESE PEOPLE YOUR MONEY UNTIL YOUR JOB IS FINISHED *AND* CORRECTLY INSTALLED…read more I deeply regret hiring this fly-by-night operation. Monroe's management/customer relations team has been nothing but disorganized, unresponsive, and full of excuses when it comes to resolving their own procurement and operations problems. Essentially, we've been trying to get them to finish the job that we paid them for in January--almost 4 months ago!! We hired Monroe to replace a wood-burning fireplace with a gas fireplace, including demo, installing new slate tile trim and hearth and a new mantel. The main work was done in January, and I have nothing but good to say about the subs who actually did this work. They were efficient, professional, worked fine around our pets, and we're happy with the new fireplace. HOWEVER, the mantel that we ordered from Monroe was not right, not even close to expected, so we told the subs not to install it. Monroe agreed to order a replacement, and they demanded that we pay the rest of the invoice in good faith. In the months since, we've contacted Monroe countless times via email and phone, and each time, we have to reintroduce ourselves and re-explain the problem. Each time, Monroe tells us that the mantel is on its way, or it's backordered, or it's in the facility but they haven't scheduled the install yet, or whatever. Damon is always busy/out of the office/will call us back, despite countless messages left on his line. Monroe Fireplace is still blowing us off as I write this.

    Photos
    Monroe Fireplace & Stove - Fireplace Xtrordinair 430 Gas Insert installed 12/17

    Fireplace Xtrordinair 430 Gas Insert installed 12/17

    Monroe Fireplace & Stove - Wood Stoves

    Wood Stoves

    Monroe Fireplace & Stove - Gas Stoves

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    Gas Stoves

    Max Heat - Fireplace at Christmas

    Max Heat

    5.0(21 reviews)
    64.8 miGreenwood

    My husband and I were planning a bedroom remodel, which included taking out a wood burning…read morefireplace and installing a gas insert. After looking through many reviews online, we decided to go check out Max Heat showroom (Crown Hill area). Max was great. Knowledgeable and patient. He answered all the questions we had and helped guide us in the right direction! He supplied us with a few brochures, and we went on our way. He sent us a few quotes based on the inserts we were looking at in the shop. We landed on the Solas 48. Since we were taking care of the build out ourselves, I had a lot of questions on how to do so correctly. Max was so helpful in helping us with the schematics and how to build the platform for the insert to sit on. We had to build it perfectly so the fireplace window was centered in the facade. We paid a 50% deposit for the insert, and it was ordered. He kept us in the loop on order status, and was able to schedule the install once he had a firm delivery date. The day Max and his wife came out to do the install, it was one of the hottest days of the summer (go figure!) I had the AC cranked up for them so they were comfortable during the install! They did a wonderful job! Very efficient, friendly and professional! They showed me how to work the controls and recommend I run the fireplace for 3 hours to do the burn off. (This didn't happen until fall!) We love our fireplace! It turned out beautifully! (We outsourced slabs of porcelain for the surround.) We highly recommend Max Heat for any fireplace needs! They are amazing at what they do!!

    My gas fireplace suddenly went dead and would not re-light. I called Max Heat and he came out…read morewithin 2 days and quickly fixed it. He is friendly, professional, and reasonably priced. I will definitely call him next time I have an issue with my fireplace.

    Photos
    Max Heat - Gorgeous

    Gorgeous

    Max Heat - Gas Inserts on Display

    Gas Inserts on Display

    Max Heat - Gas insert + electrical.

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    Gas insert + electrical.

    Sears Hometown Store - grillingequipment - Updated May 2026

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