Had the Valor H3 fireplace installed. very professional and friendly. After install there were some…read moreintermittent noise issues, store rep visited me twice and finally replaced unit with new one. No problems since. I'm impressed with their service and expertise.

This is my go to shop for any outdooor, backyard cooking gear…read more From fireplaces and firepits/fire tables to cooking grills, and outdoor kitchens the prices are reasonable, the service is first rate and they are a reliable local business. I am so pleased with my purchases and will always go back.

Well done! Had my pellet stove inspected, cleaned, and adjusted by David (I think). Great service!read more

DO NOT GIVE THESE PEOPLE YOUR MONEY UNTIL YOUR JOB IS FINISHED *AND* CORRECTLY INSTALLED…read more I deeply regret hiring this fly-by-night operation. Monroe's management/customer relations team has been nothing but disorganized, unresponsive, and full of excuses when it comes to resolving their own procurement and operations problems. Essentially, we've been trying to get them to finish the job that we paid them for in January--almost 4 months ago!! We hired Monroe to replace a wood-burning fireplace with a gas fireplace, including demo, installing new slate tile trim and hearth and a new mantel. The main work was done in January, and I have nothing but good to say about the subs who actually did this work. They were efficient, professional, worked fine around our pets, and we're happy with the new fireplace. HOWEVER, the mantel that we ordered from Monroe was not right, not even close to expected, so we told the subs not to install it. Monroe agreed to order a replacement, and they demanded that we pay the rest of the invoice in good faith. In the months since, we've contacted Monroe countless times via email and phone, and each time, we have to reintroduce ourselves and re-explain the problem. Each time, Monroe tells us that the mantel is on its way, or it's backordered, or it's in the facility but they haven't scheduled the install yet, or whatever. Damon is always busy/out of the office/will call us back, despite countless messages left on his line. Monroe Fireplace is still blowing us off as I write this.

We wanted what we call a hot tub and the industry calls a "spa," did a ton of reading up and…read morebrowser shopping online, and stopped in to a few brick & mortar retailers. We found what we wanted and were offered a good deal at Innovations, with the kind and knowledgeable help of Breanna, who also took time to orient us to what we'd need to do to maintain the Nordic tub we bought. We handled transport and installation ourselves since we live outside the shop's service area, but the experience overall was pretty ideal for us..

Really disappointing customer service. Submitted a form on their website for inquiry and never…read moreheard anything back. After several weeks went in person to the showroom and asked a lot of questions about an electric fireplace insert. Was told it didn't pull much power and you "just plug it in." Then when the unit arrived and we plugged it in and it didn't work we were told we needed a dedicated 15 amp circuit and that "most customers do their research before coming to us." What is the point of shopping local and having salespeople if I have to do all of my own research? Also, they NEVER mentioned that the unit was not refundable. Very expensive mistake - just buy off Amazon or try Barron where at least the customer service is good.

My wife and I have worked on multiple projects with Guy and Nicole over the last 15 years . They…read moreare always a joy to work with , very knowledgeable and honest . We cannot imagine ever doing business with anyone else and trust them 100% to be able to provide professionally delivered service and product s

Even though they didn't serve my area, Guy was great to give me good advice and point me in the…read moreright direction. I'd do business with these folks in a heartbeat. Nice to find real customer service like I remember growing up.

Friendly service. Quick and efficient. Had a regular chimney cleaning. Oscar had other…read morerecommendations for further maintenance but no pressure sales.

We solicited bids from four masonry/chimney companies to repair crumbling masonry caps and clean…read moreand tuckpoint our chimneys. We chose to work with Ed's Chimney Sweep and Masonry because we were impressed by the owner, Oscar's professionalism, expertise, and kindness. The project went smoothly from start to finish. Oscar and his colleague demonstrated an incredible work ethic and attention to detail - it's clear they take great pride in their craft. We especially appreciated the extra care they took to protect our landscaping and new roof. Oscar provided excellent communication throughout the process, thoroughly explaining each step and ensuring that all our questions were answered. Overall, it was a great experience, and we highly recommend Ed's Chimney Sweep and Masonry!

My husband and I were planning a bedroom remodel, which included taking out a wood burning…read morefireplace and installing a gas insert. After looking through many reviews online, we decided to go check out Max Heat showroom (Crown Hill area). Max was great. Knowledgeable and patient. He answered all the questions we had and helped guide us in the right direction! He supplied us with a few brochures, and we went on our way. He sent us a few quotes based on the inserts we were looking at in the shop. We landed on the Solas 48. Since we were taking care of the build out ourselves, I had a lot of questions on how to do so correctly. Max was so helpful in helping us with the schematics and how to build the platform for the insert to sit on. We had to build it perfectly so the fireplace window was centered in the facade. We paid a 50% deposit for the insert, and it was ordered. He kept us in the loop on order status, and was able to schedule the install once he had a firm delivery date. The day Max and his wife came out to do the install, it was one of the hottest days of the summer (go figure!) I had the AC cranked up for them so they were comfortable during the install! They did a wonderful job! Very efficient, friendly and professional! They showed me how to work the controls and recommend I run the fireplace for 3 hours to do the burn off. (This didn't happen until fall!) We love our fireplace! It turned out beautifully! (We outsourced slabs of porcelain for the surround.) We highly recommend Max Heat for any fireplace needs! They are amazing at what they do!!

My gas fireplace suddenly went dead and would not re-light. I called Max Heat and he came out…read morewithin 2 days and quickly fixed it. He is friendly, professional, and reasonably priced. I will definitely call him next time I have an issue with my fireplace.

Excellent. Travis was perfect. Showed up on time, cleaned and repaired our gas fireplace and then…read moretook time to teach me how to use the various functions on the remote. All with a professional no-rush attitude. Rare to get such great service these days. A++++

My gas fireplace wasn't lighting and the glass was all cloudy. Zach arrived promptly at the…read morebeginning of the service window. He immediately went to work, taking the fireplace completely apart, cleaned it and found the root of the problem. Sulfur build up from years of neglect. As a women, I was expecting him to tell me I needed several parts and/or a new fireplace. It's been years since I've been lucky enough to have someone so honest and polite. His work was amazing, my fireplace not only works it looks brand new. All this for a service charge!?! Sutter is lucky to have Zach on their team.

Called for gas fire place/ free standing stove service because the stove pilot wouldn't stay lit…read more Prompt reply with voice message. Scheduled service - they were on time, early for house call, fixed my problem, cleaned the glass cover plate and made our heating device good as new with parts they had on the service truck in less than an hour. Fair service call charge, parts charge was minimal - can't recommend them enough. Service call was 4.12.26.

My gas fireplace was emitting a lot of soot and found this company to be the most responsive. We…read morehad Rusty as our technician who cleaned it up after years of neglect and now runs perfectly clean. Got great tips and he did not try and upsell you. Will be using them every year from now on!

Had Steve come with his son to look at a vent to be replaced. Gave us a price was very nice to my…read morehusband while here, but got a email saying he would pass on the job. Still unclear what happened. Told him the price was fine but he seemed like he was expecting more than he quoted. Don't waste your time. I now see he has not had a good review in 4 years.

We are a 51 unit CO-OP and we have used service only for over 18 years. The staff are very friendly…read moreand very knowledgeable. They go above and beyond with our yearly service. Not only do they do a safety inspection but they vacuum out the unit re paint the interior and clean the glass. When there is a mechanical repair it is scheduled and repaired quickly. thanks for the royal treatment for all these years. Robert .H Brooksford place Housing Co-op

When I called the office June was very friendly and helpful. The servicemen messaged to say they…read morewere on their way. They were very clean and thorough when cleaning and servicing our fireplace. Safety checks were done and thankfully they were able to fix a gas leak that was found. I would highly recommend Kirkstone Heating and Cooling.

If I could give this company 10 stars, I would!…read more I spoke with Kennedy, a lovely office worker who was able to book my family home in for a glass repair within the same day of the phone call. Our technician Tony was extremely knowledgeable, was able to take the glass and repair it within a day, and sent us an invoice and payment link online as we didn't have our credit card for him to take the payment that day. Will definitely recommend in future and thank you Kirkstone! :)