1. Leons

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Victoria, BC

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5 years ago

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The Brick

The Brick

1.4(20 reviews)
1.0 km
•$$

I recently purchased a bed from the brick. The young salesman was very good. The delivery…read moredepartment on the other hand is sorely lacking. Communications between customer and delivery is atrocious. I called to confirm delivery and was transferred to Montreal. Can the local store not answer a local question? Apparently not. When I was finally able to speak to a local person, they told me it was for a pickup. That was not the instructions I gave. I then had to call the install company to say please pickup. They were equally surprised that this had happened. All the more so, as I asked that the person setting this delivery up call the install company to confirm that the BRICK WOULD DELIVER AND THEY WOULD NOTIFY THE INSTALLERS OF THE DATE! The install company never received that call. I remember when the BRICK WAREHOUSE was first opened in Emonton by Bill Comery. It appears that with growth, customer service has taken a back seat. Will I ever shop there again. Unlikely.

The furniture is lovely, but the customer service is the worst I've ever received. Took 3 tries and…read morean additional 2 weeks to get my furniture after the day it was supposed to be delivered. As well as myself having to take 3 days off work because of the mistake of the sales associate with not even an apology. They delivered the wrong couch the first time, when I specifically got that couch over another one I wanted because they said it would be delivered on the day I needed it. They also forgot other items I had purchased and after being told I would receive it on the 3rd delivery I still did not get it and have to spend more of my time driving to pick it up. The manager of the store hung up on me on the phone and refused to let me speak to anyone but him. Truly horrible experience, I will never buy anything from the Brick again and I will make sure that anyone I know also doesn't.

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The Brick - This is a deceitful company

This is a deceitful company

The Brick
The Brick

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Leons - furniture - Updated October 2026

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