They have closed just after I made a deposit on a fridge and a stove…read more No communication from them on the matter. Presently before the courts. DO NOT BUY FROM THEM!!!

They are untruthful and unreliable. They defend their staff, and speak defensively, rather than…read moreaddress problems and complaints in earnest. There is no cohesion from purchase to delivery to maintenance. I tend not to weigh-in on formats such as this. Having said that, if the format allowed no stars, that would be my way of advising , without hesitation: Take your business elsewhere. Philip Kevin Paul

Gurdeep Singh was excellent. Due to his experience he was able to provide very helpful information…read moreabout a variety of products, dishwasher and range. Gurdeep was professional, courteous and friendly, and his communication about the process was clear.

Gurdeep Singh was very helpful in providing information about the fridges we were considering and…read moretheir merits. He always responds to our phone calls, responding to our questions, whether regarding the delivery or hook-up details. After owning the fridge for a year, we ran into a small problem and were confused about who we should contact for repair service. However, we called Gurdeep, and he promptly sent us the required contact information. It's not often one encounters this kind of dedicated person in this business who is not just focused on the short term. Thanks again Gurdeep!

I purchased three appliances at Leon's last week, after I was fed up with waiting for delivery from…read morea competitor. Scrima gave me excellent service, and told me to call on the weekend to get another 15% off the price of the refrigerator and range. Today, my refrigerator and range arrived on time as promised. The dishwasher will arrive in early April. Thank you Leon's for your friendly and excellent service!

The furniture is lovely, but the customer service is the worst I've ever received. Took 3 tries and…read morean additional 2 weeks to get my furniture after the day it was supposed to be delivered. As well as myself having to take 3 days off work because of the mistake of the sales associate with not even an apology. They delivered the wrong couch the first time, when I specifically got that couch over another one I wanted because they said it would be delivered on the day I needed it. They also forgot other items I had purchased and after being told I would receive it on the 3rd delivery I still did not get it and have to spend more of my time driving to pick it up. The manager of the store hung up on me on the phone and refused to let me speak to anyone but him. Truly horrible experience, I will never buy anything from the Brick again and I will make sure that anyone I know also doesn't.

Pushy salesperson. When I told him my budget was $1000 for a mattress, he condescendingly told me…read morehow important a mattress is for my back and tried to sell me on a credit card. When I told him I wasn't going to do that, he told me to "let him finish." I went to Dodds next and they were awesome. There were 10+ mattresses in my price range and the guy told me to take my time and left me alone to try them all out. No pressure tactics, just helpfulness. Don't waste your time at The Brick.

I don't know how their google rating is so high because I don't think I've ever had worst service…read more The washer they replaced my old one with is COVERED in black mould, and worst yet, doesn't even work. It's drain sensors are broken so it stops mid cycle with dirty water pooled inside. Took my a whole day to trouble shoot it. Repair people take FOREVER to book and don't even arrived on the scheduled day. This happened three times when I've moved around my schedule just to let them in and they didn't show.

I really needed a new fridge as ours was broken and he was able to get it delivered to us as well.read more

Looking for TV accessories. Helped by Matthew in Computer Department who was of immense help,…read more listened to my questions, and offered products to meet those needs.

Organika Marine Collagen…read more * for a long time it's cost $52.00 * all of a sudden increased to $59 * my arithmetic isn't great but isn't that an increase of more than 10%? Organika's head office is in Vancouver. It's produced in Canada, ostensibly from North Canadian fish, so it's unlikely to have arrived in Victoria via the Strait of Hormuz. So why such a hefty increase all of a sudden?? No response from LD to an enquiry about this . . . . This makes London Drugs look really bad :(

found the sink i wanted on website, said 11 in stock went in…read moreasked for help, lovely lady went to find Ian from that dept. well, item number matched to a different sink from pic on website, so a mistake was made in pic or item number, doesnt really matter which, no biggie ... my problem was Ian, incredibly rude and didnt have the time of day for my mother and i and totally ignored what i was saying will not shop there again ps the lady from a different dept was very kind and helped as best she could

Don't expect the store to price match identical items despite their "price match guarantee."…read more Bestbuy.ca placed the Ring floodlight camera on sale. I was refused a price match for the identical item by Angelica (Tillicum) - "to ensure that price matching does not happen" companies change the model numbers on identical items and "the model numbers must match" according to Lowes policy. Save yourself the time and avoid shopping for a price match at Lowes.

I couldn't have been more pleased with the promptness , the professionalism and the friendliness of…read moreour service tech. He did an excellent job repairing our washer and gave us some tips to keep it running in mint condition. Will definitely use him if we have other needs in the future!

I have dealt with Jack many times from a business to business perspective, with no issues. This…read moretime I needed a repair for my personal use. After doing my own research and understanding the repair and ETA for parts I made the decision to repair my appliance, as opposed to purchase a new one. Reason for this is a new appliance would have put me back two times the repair cost. He seemed reluctant from the beginning (I should have taken that as a sign he really wasn't interested in doing the diagnostic or repair, and not trusted him to complete the work - despite previous working relations). I noted a new appliance was going to be twice the price, and explained I would rather complete the repair than shell out additional money for a new one. At the time of diagnostic, he reset something, and "coincidentally" couldn't replicate the issue. He then told me to go buy an appliance that is roughly the cost of the repair; although he failed to realize that unit is a construction spec, one that only developers can purchase. I knew this, because I had tried to purchase one prior to me call ing Jack's in the first place. The minute he left, the issue persisted. Leaving me at square one, with a diagnostic fee, an unanswered text and phone call. I suppose he is only good at dealing with "easy, quick fix repairs".