I have dealt with Jack many times from a business to business perspective, with no issues. This…read moretime I needed a repair for my personal use. After doing my own research and understanding the repair and ETA for parts I made the decision to repair my appliance, as opposed to purchase a new one. Reason for this is a new appliance would have put me back two times the repair cost. He seemed reluctant from the beginning (I should have taken that as a sign he really wasn't interested in doing the diagnostic or repair, and not trusted him to complete the work - despite previous working relations). I noted a new appliance was going to be twice the price, and explained I would rather complete the repair than shell out additional money for a new one. At the time of diagnostic, he reset something, and "coincidentally" couldn't replicate the issue. He then told me to go buy an appliance that is roughly the cost of the repair; although he failed to realize that unit is a construction spec, one that only developers can purchase. I knew this, because I had tried to purchase one prior to me call ing Jack's in the first place. The minute he left, the issue persisted. Leaving me at square one, with a diagnostic fee, an unanswered text and phone call. I suppose he is only good at dealing with "easy, quick fix repairs".

I couldn't have been more pleased with the promptness , the professionalism and the friendliness of…read moreour service tech. He did an excellent job repairing our washer and gave us some tips to keep it running in mint condition. Will definitely use him if we have other needs in the future!

Tracy Zhang worked endlessly to find a refrigerator that would fit my small kitchen -- she was…read moreable to find one and I'm really happy with it. She was also able to special order a ventless dryer that would fit on top of my current wash machine. I was previously told by another appliance company that they no longer made a ventless dryer in the size I needed. Thankfully Tracy found one eliminating the need to have to purchase a one unit washer/dryer. Tracy's very friendly and hard working.

We had the most horrendous experience purchasing appliances from Trail in Langford. After doing…read moreresearch into what we wanted, my wife and I settled on a specific refrigerator and range oven. We researched Best Buy and Coast Appliances, and settled on Trail Appliances because Tracy and a salesperson told me that customer service and knowledge was what Trail had above the big box stores but our main reason was that Trail could deliver the fridge we wanted on April 15th, several days better than what could be done with Best Buy, and we needed a fridge as soon as possible. On the 13th, we confirmed, and all was set for the 15th. We were then informed that the fridge could not be delivered as scheduled due to a stock transfer delay and was rescheduled for the 24th. This was highly distressing, as now we are left with no fridge, which was essential for us and our three children. We were left scrambling to purchase a mini-fridge while we waited and were forced to eat out several days in a row, costing us several hundred dollars. One positive was that on the same day (13th) we were instructed that while the fridge could not be delivered, the range would be, so at least we could get that. I arranged with my employer to take the day off work on the 15th, and on the day I received the text message confirmation that the delivery was on the way as well as a call before their arrival. They pulled up and confirmed they were delivering a range, they rolled out a mat, and lowered and opened the back of the truck to get the range. After a few minutes, they informed me that they did not have the range on the truck and it was actually out of stock. They then left. I had lost a full day of pay and didn't even receive the range. We were not happy at all. To further complicate matters, we drove over 20 minutes to pick up a mini-fridge, which ended up being faulty and froze everything inside, even on the lowest setting. We had to then return it the next day and purchase a different one, which ended up being more expensive, plus the gas and time. We would have had both appliances delivered sooner if we had just gone with someone else. Correspondence with Tracey felt cold and uncaring. It was at this time that I began to let her know about how much the error in their scheduling had affected us financially and I requested a small amount of compensation ($300) for all of the costs and stress it caused our family. An amount far less than what everything actually cost. My request was rejected until I called and voiced my frustration, and explained in more detail that the delivery drivers had physically showed up and I had taken time off work for nothing. Which although I had explained in an email, was apparently not clear enough. The matter was escalated to the manager and I was told that he would contact us as soon as possible. We never did get a call or email from the manager. I then received an email from Tracy informing me that they would only offer $100. I requested to speak to the manager to understand the justification for this amount, which did not satisfy the grief and stress caused to us, by no fault of our own. Communications from Trail remained cold, dismissive, and matter-of-fact. There was no attempt to speak directly to us or propose a meaningful compromise with a sincere apology, but rather throw a small amount of funds at the 'problem' to make it go away. We found this very insulting, and we were shocked at the lack of customer service. I took another day off work for the final delivery of the appliances. Turns out the warehouse team neglected to swap over the door handle on the fridge, which was highlighted as a line item in the purchase order. None of the delivery personnel knew how to do the work. Luckily, the supervisor followed our delivery to ensure all went well and he was able to unpack the fridge and perform the work on-site. Unfortunately we discovered afterwords that the little rivets that would fill in the screw holes in the top of the fridge, after switching the handle, were not installed, leaving open screw holes on the top of the fridge. I told Tracey at Trail about it and she acknowledged it, but there was nothing more. No offer to have someone by to fix it. Nothing. I expressed that we were not trying to be difficult, and I'm never one to raise concerns or bring issues to light regarding transactions, but there were too many elements to ignore. We requested again to have a manager or someone else contact us to justify the amount and to talk about the experiences we had, but never heard back. We even CC'd Trail's customer support and their online CC marketing, none of which replied to us. I will never purchase from Trail Appliances again and would tell everyone else looking for appliances to not choose them. Just a terrible experience all around.

I purchased three appliances at Leon's last week, after I was fed up with waiting for delivery from…read morea competitor. Scrima gave me excellent service, and told me to call on the weekend to get another 15% off the price of the refrigerator and range. Today, my refrigerator and range arrived on time as promised. The dishwasher will arrive in early April. Thank you Leon's for your friendly and excellent service!

Well officially it's not really Quadra Appliances anymore as Shillion and his partner closed it 3…read moreyears ago. However they both still do repairs. Shillion is in his 70's and knows his business, very knowledgeable and energetic. My frig// freezer had quit and he found the culprit very quickly. The whole job took about 1.25 hrs and to my surprise when leaving at 9:30 at night he stated that he'd be heading to the bus. He likes the bus travel and the fact that it costs him little every month. An amazing man, very likeable and straightforward. My freezer/frig is 20 years old and he said if the compressor goes again then it's time for a new frig! I appreciated his honesty and his willingness to work in the evening ,as leaving my food outside in two coolers is a bit onerous to say the least. Also was a very reasonable price!

I highly recommend Shillon at Quadra Appliances- called this morning when an older stove in a house…read morewe just purchased stopped working. He actually took the time to troubleshoot with me, finding that the electrical panel was the problem, told me what to look for in the future and gave me a number where he could be contacted. We are overwhelmed by this service. I

Gurdeep Singh was excellent. Due to his experience he was able to provide very helpful information…read moreabout a variety of products, dishwasher and range. Gurdeep was professional, courteous and friendly, and his communication about the process was clear.

Gurdeep Singh was very helpful in providing information about the fridges we were considering and…read moretheir merits. He always responds to our phone calls, responding to our questions, whether regarding the delivery or hook-up details. After owning the fridge for a year, we ran into a small problem and were confused about who we should contact for repair service. However, we called Gurdeep, and he promptly sent us the required contact information. It's not often one encounters this kind of dedicated person in this business who is not just focused on the short term. Thanks again Gurdeep!

I felt compelled to write a review for Lowes in Langford BC…read more I was helped by Scott and he was absolutely AMAZING!!! He was so knowledgeable in tools and I was so impressed by how willing he was to help me find what I was looking for. Great job Scott!!!! I will definitely be back to this location in Langford; because of Scott.

I rarely leave reviews, but my experience at RONA Langford was so disappointing that I feel other…read morecustomers should know. My wife and I found a style of lights we loved at the Tillicum location. They explained that display lights could be sold after safe removal by a professional and took my contact info. Great service--Tillicum gets 5 stars! Based on that, I went to the Langford store. They had the same lights on display, but when I asked to buy them, the salesperson said no. I explained Tillicum offered this option, but he insisted otherwise. I asked for a manager and waited 10 minutes. When Wendy (the manager) arrived, she was dismissive and condescending. She said, "We do not sell displayed lights," and when I asked why Tillicum could, she replied, "I don't know, but I follow directions." I told her I was willing to wait for safe removal, but she refused and treated my frustration as rudeness. When I asked her name, she pointed to her tag and said, "I hope you will not misspell it." The store was empty, yet she acted like I was bothering her. Tillicum: 5 stars. Langford: 0 stars. Inconsistent policies and terrible attitude from management. I wasted time and left feeling disrespected.

I am so pleased with my L.G refrigerator. It was worth the wait. Very quiet and roomy…read more I love it! Doreen Marchant

They have closed just after I made a deposit on a fridge and a stove…read more No communication from them on the matter. Presently before the courts. DO NOT BUY FROM THEM!!!

Zero Stars - Incompetent Work, Abandoned Job, $170 Stolen I…read moregave Chris TWO MONTHS to make this right before writing this review. He has ignored every attempt at contact. Here's what happened: Chris claimed expertise with LG dryers. He diagnosed a "faulty roller wheel" and charged us. After multiple texts over several weeks, he finally installed the part. The dryer was LOUDER than before. When I immediately pointed this out, he attempted a quick "fix," then abruptly announced he was having surgery and would send "another company" to finish the job. He literally bolted from our house mid-job, saying he had no time. That was months ago. No other company ever called. No follow-up. No response to texts, emails, or website messages. Radio silence. Here's the kicker: I took the wheel he removed to an appliance parts supplier. They found NOTHING wrong with it. Chris misdiagnosed the problem, made it worse, and then abandoned us. This wasn't a complicated repair - Chris was clearly out of his depth and either couldn't or wouldn't admit it. His complete lack of professionalism, accountability, and basic customer service is astounding. He took our money, damaged our dryer, and disappeared. We're out $170 with a dryer in worse condition than when he started. While I hope his surgery went well, he has no business operating as an appliance repair technician. This is either gross incompetence or outright fraud. Do not hire this person. You will regret it.

Hard working, highly competent and professional. Prompt service with good communication…read more Chris has diagnosed and fixed a couple of our appliances within the last 12 months. He'll let you know whether the appliance is worth fixing or should just be replaced. The honesty is appreciated. I highly recommend this company. Thanks Chris!

The appliances are the same as anywhere else, but BUYER BEWARE when it comes to the hidden costs!…read moreIf you buy a gas appliance, they will NOT install it for you. We paid nearly $400 in extra fees because the installer had to come twice - because Capital Iron couldn't give us a precise time for him to be there, even though I requested, twice, that they look after coordinating it. This was on top of their own delivery and installation fee.

Excellent service! Great variety of furniture and appliances. High quality product. Appliances,…read morefurniture and outdoor areas across three floors in historic building!

Dec.5/23 I called to have technician come and repair the door handle of my Bosch dryer. i was told…read moreit would be $139.00 for him to come out to look and give a quote. He called the next morning and left a message. when I called back, I couldn't leave a mess because his voicemail was not set up. I "you-tubed" the problem, bought the part for $90 and replaced it myself. He called later that day and I told him I repaired it. I'm glad his VM didn't work because I probably saved myself $300!

From the owner: We are authorized by your manufacturer for service and installation. Our technicians are factory…read moretrained and are registered in active trades apprenticeship programs ITA. We service and install appliances. If we diagnose and suggest you repair or replace it, we are able to help reccomend and pick up and install appliances.