We've dealt with Jack several times, and have received prompt, efficient service (washer on one…read moreoccasion and fridge on another) and friendly, helpful advice. HIs rates are very fair. We heartily recommend giving Jack a call if you need work done on an appliance.

I have dealt with Jack many times from a business to business perspective, with no issues. This…read moretime I needed a repair for my personal use. After doing my own research and understanding the repair and ETA for parts I made the decision to repair my appliance, as opposed to purchase a new one. Reason for this is a new appliance would have put me back two times the repair cost. He seemed reluctant from the beginning (I should have taken that as a sign he really wasn't interested in doing the diagnostic or repair, and not trusted him to complete the work - despite previous working relations). I noted a new appliance was going to be twice the price, and explained I would rather complete the repair than shell out additional money for a new one. At the time of diagnostic, he reset something, and "coincidentally" couldn't replicate the issue. He then told me to go buy an appliance that is roughly the cost of the repair; although he failed to realize that unit is a construction spec, one that only developers can purchase. I knew this, because I had tried to purchase one prior to me call ing Jack's in the first place. The minute he left, the issue persisted. Leaving me at square one, with a diagnostic fee, an unanswered text and phone call. I suppose he is only good at dealing with "easy, quick fix repairs".

I had to replace my microwave which is not a fun purchase. Appliances as necessary as they are…read morealways seem like a hassle to replace. This is made worse by my mobility issues which too often had me in pain and trying to find a place to sit at other retailers . It was actually the combo of boycotting one location of a specific franchise due to poor treatment followed by excuses that landed me at Trail appliances . Used to suggesting every time I am surveyed for the mystery unnamed retailer how to make it more accessible for those who experience pain and spasm as a part of getting around I had low expectations , Few places are designed with this idea in mind as the law does not compel them to - I think that's why anyway . I cannot cook safely on a stove due to falling a bit too much to think that's safe so a microwave failing - is on the big deal side of things as I cannot just make do or I eat a lot of sandwiches. I was impressed that I was swiftly offered a chair. While people who ambulate easily might think places with chairs see that you might benefit and offer them they would be wrong. Right in that moment quickly noticing me and that a chair might be helpful my heart was fairly won, Could they keep it was the question as oddly as a decisive shopper it sometimes throws things off somehow. This time it did not . With what microwave we wanted decided before we got there due to it showing on a map as having it, There were warranty decisions to be made and we got excellent information to help us make those, While no expert in microwaves I get a fair bit of tech news to my inbox so I did know that things were a bit different since last I bought one but I am not a visual learner at all so anything I had read out of interest about advances in microwaves ( it's okay to mock me in your heads or to laugh I do myself when I am on some random reading binge. ) had me wanting to be sure the right term went with the right part and as you now buy separate warranties it seemed like a good idea to be sure. Everything was competently explained and overall I would not hesitate to bring my future appliance needs to Trail as prices are often the same or will be matched so service is where a store can stand out and Trail did that for me. Appliances are not an exciting purchase. They are a necessary one though . I did not expect to come out feeling downright happy to have purchased a microwave as I may be a :"grown-up" but necessary and functional don't say retail thrills , Service that is friendly and informative though do. No good reason to be out there being ignored by bigger companies with hard to shift brand loyalty when you could shop at Trail in my opinion, Customer service is not it seems dead but alive at Trail Appliances ,

I found Trail to be "dodgy", unhelpful and bullying. We purchased an expensive washer & dryer. They…read moredelivered a damaged washer. Their level of customer service is non-existent and you have to do their jobs for them. To Trail, it's their way or the highway... once they have your money. You'll save money and have a better experience by going to a big box store. Do yourself a favor and give Trail a pass.

I purchased three appliances at Leon's last week, after I was fed up with waiting for delivery from…read morea competitor. Scrima gave me excellent service, and told me to call on the weekend to get another 15% off the price of the refrigerator and range. Today, my refrigerator and range arrived on time as promised. The dishwasher will arrive in early April. Thank you Leon's for your friendly and excellent service!

This is a tricky review because in part I have had the same experiences as Jenn W. with regards to…read morethe timing and difficulty getting in touch. That said, all of my experiences dealing with Shillion have been great and affordable when it comes to the actual work. He's worked on washers/dryers in multiple places I've lived and always done a great job, often noticing small inexpensive fixes to things like hoses or belts that were waiting to break in the near future. I was confident he had my best interests at heart. He's recommended to me a few times that I do some work myself (I'm fairly handy) to save a repair call, which he was correct about. IMHO they're simply understaffed and overextended. If you're flexible with your timing, I'd very much recommend it.

Well officially it's not really Quadra Appliances anymore as Shillion and his partner closed it 3…read moreyears ago. However they both still do repairs. Shillion is in his 70's and knows his business, very knowledgeable and energetic. My frig// freezer had quit and he found the culprit very quickly. The whole job took about 1.25 hrs and to my surprise when leaving at 9:30 at night he stated that he'd be heading to the bus. He likes the bus travel and the fact that it costs him little every month. An amazing man, very likeable and straightforward. My freezer/frig is 20 years old and he said if the compressor goes again then it's time for a new frig! I appreciated his honesty and his willingness to work in the evening ,as leaving my food outside in two coolers is a bit onerous to say the least. Also was a very reasonable price!

In crazy times Gurdeep was very helpful in getting us the best deal possible and following through…read morewith his promises. The washer and dryer have worked out well and service was very fast. In looking around we realize we did get a good price!

Gurdeep Singh was excellent. Due to his experience he was able to provide very helpful information…read moreabout a variety of products, dishwasher and range. Gurdeep was professional, courteous and friendly, and his communication about the process was clear.

I felt compelled to write a review for Lowes in Langford BC…read more I was helped by Scott and he was absolutely AMAZING!!! He was so knowledgeable in tools and I was so impressed by how willing he was to help me find what I was looking for. Great job Scott!!!! I will definitely be back to this location in Langford; because of Scott.

I rarely leave reviews, but my experience at RONA Langford was so disappointing that I feel other…read morecustomers should know. My wife and I found a style of lights we loved at the Tillicum location. They explained that display lights could be sold after safe removal by a professional and took my contact info. Great service--Tillicum gets 5 stars! Based on that, I went to the Langford store. They had the same lights on display, but when I asked to buy them, the salesperson said no. I explained Tillicum offered this option, but he insisted otherwise. I asked for a manager and waited 10 minutes. When Wendy (the manager) arrived, she was dismissive and condescending. She said, "We do not sell displayed lights," and when I asked why Tillicum could, she replied, "I don't know, but I follow directions." I told her I was willing to wait for safe removal, but she refused and treated my frustration as rudeness. When I asked her name, she pointed to her tag and said, "I hope you will not misspell it." The store was empty, yet she acted like I was bothering her. Tillicum: 5 stars. Langford: 0 stars. Inconsistent policies and terrible attitude from management. I wasted time and left feeling disrespected.

I am so pleased with my L.G refrigerator. It was worth the wait. Very quiet and roomy…read more I love it! Doreen Marchant

They have closed just after I made a deposit on a fridge and a stove…read more No communication from them on the matter. Presently before the courts. DO NOT BUY FROM THEM!!!

Zero Stars - Incompetent Work, Abandoned Job, $170 Stolen I…read moregave Chris TWO MONTHS to make this right before writing this review. He has ignored every attempt at contact. Here's what happened: Chris claimed expertise with LG dryers. He diagnosed a "faulty roller wheel" and charged us. After multiple texts over several weeks, he finally installed the part. The dryer was LOUDER than before. When I immediately pointed this out, he attempted a quick "fix," then abruptly announced he was having surgery and would send "another company" to finish the job. He literally bolted from our house mid-job, saying he had no time. That was months ago. No other company ever called. No follow-up. No response to texts, emails, or website messages. Radio silence. Here's the kicker: I took the wheel he removed to an appliance parts supplier. They found NOTHING wrong with it. Chris misdiagnosed the problem, made it worse, and then abandoned us. This wasn't a complicated repair - Chris was clearly out of his depth and either couldn't or wouldn't admit it. His complete lack of professionalism, accountability, and basic customer service is astounding. He took our money, damaged our dryer, and disappeared. We're out $170 with a dryer in worse condition than when he started. While I hope his surgery went well, he has no business operating as an appliance repair technician. This is either gross incompetence or outright fraud. Do not hire this person. You will regret it.

Hard working, highly competent and professional. Prompt service with good communication…read more Chris has diagnosed and fixed a couple of our appliances within the last 12 months. He'll let you know whether the appliance is worth fixing or should just be replaced. The honesty is appreciated. I highly recommend this company. Thanks Chris!

I have a really hard time trying to think of a way to compare this place to something similar in my…read morehometown of San Diego. This store has a lot of different things! I probably spent 2 hours browsing the store. There are kitchen gadgets, serving ware, garden items, cold weather clothes, and so much more. I had a hard time leaving this place because I ran out of time to explore all of it. Thankfully, while I was there, I found the shoe sale area and bought three beautiful pairs of shoes! Timberland leather boots, Sorel snow boots, and a casual pair of low boots from Minnetonka. I got a great deal on these shoes and since the Canada/US exchange rate was in my favor, I got an additional (25% off) discount! Next time I'm in town, I will definitely come back to this store!

The appliances are the same as anywhere else, but BUYER BEWARE when it comes to the hidden costs!…read moreIf you buy a gas appliance, they will NOT install it for you. We paid nearly $400 in extra fees because the installer had to come twice - because Capital Iron couldn't give us a precise time for him to be there, even though I requested, twice, that they look after coordinating it. This was on top of their own delivery and installation fee.

Justin recently installed our Bosch dishwasher and he did it in a very professional and Friendly…read moremanner. He took his time, explained the process and even did a few adjustments needed without hesitation or complaint to make sure this appliance fit and functioned perfectly. I highly recommend ASAP and would use their service installations again. Thank you Justin for a job well done. Roch and Mary

I have an LG fridge that needed a new compressor. This was a warranty job. I will admit that going…read morethrough the LG warranty made this take way too long. This was an LG issue and not APAP Appliance Repair. I just mention it for other LG owners. When the parts arrived I was given an appointment for the repairs. The guy was excellent. LG sent out six parts to me which five were installed by Jarod. When it was completed I waited the 48 hours recommended. The fridge was a bit noisy. Jarod came on his own time (on the weekend) and solved the issue for me. I would highly recommend this company. I had not used them before. Definitely a good experience.