Justin recently installed our Bosch dishwasher and he did it in a very professional and Friendly manner. He took his time, explained the process and even did a few adjustments needed without hesitation or complaint to make sure this appliance fit and functioned perfectly. I highly recommend ASAP and would use their service installations again. Thank you Justin for a job well done. Roch and Mary read more

Dave was out today to install a new dish washer. He has beyond first rate service. It's been awhile since I have had such excellent service. Thank you Dave and your company. Ruby Johnson read more

wanted payment before they were even going to come - in over a week. that after being on hold forever. this is not service.

I had them come to repair my Kitchenaide refrigerator. I had to pay up front. The technician said I needed a whole new door. I ordered it, paid up front and waited, and waited, and waited. I was finally able to get a response by email (you can't phone this company, it's a plethora of automated questions and then hangs up on you). She said it was still back ordered and did i want her to try to get it from another supplier??? Why wouldn't they do that without the months of waiting? I asked for my money back. That took forever and unbeknownst to me, they recharged me for the install. DO NOT USE THIS COMPANY. Terrible service. And, they shorted me by $83.11. read more

This is our first time requesting a service call from ASAP and it went really well! Most of all, Vlad who came on the service call was excellent. He gave us confidence that he knows what he is doing, and that ASAP is a good company. He assessed the issue and gave us possible things that could be wrong, did some testing and made a plan for us to monitor the problem with our dishwasher. Vlad was delightful to work with! Thanks, Laura & Doreen read more

A technician named Vlad worked on my dryer. He did can incredible job. He was knowledgeable, quick, and friendly.

Buyer beware! We were referred to ASAP by Trail Appliance. Services included pick up, delivery and installation of a new microwave and dishwasher, as well as the removal and recycling of the old appliances. We were quoted 4 hours at $166.00 which we assumed was a maximum estimate, and that we would be charged the actual time. The technician was there for 2 hours. Taking travel and disposal time into consideration, we feel 3 hours is acceptable, but were charged the full amount as they already had our credit card info. We contacted the invoicing department by phone and by email to challenge the $734.38 exorbitant bill, however no one has had the courtesy to return our calls. We feel we have been ripped off, and the lack of a response is extremely unprofessional. read more

I had an appointment booked with this company to repair my refrigerator. The appointment was booked through LG. I tried reaching this company on numerous occations by phone and email and received no reply. They did not show up for the scheduled appointment and, I was therefore left trying to have LG book another appointment with another company. I have been left without the use of a refrigerator for 5 days so far and am now awaiting another company to come. AVOID this company at all cost. read more

Read the reviews online and check BBB BEFORE hiring this company and providing your credit card number. They are technically inept, terrible at follow-up communication, and are either deceitful or full on fraudulent in their billing practices. We have notified Trail Appliances that they should not refer to this company but unfortunately there are apparently no other options. We would rather have simply bought a new appliance than have to deal with their illegitimate charges to our credit card. In short: AVOID!!!! read more

I do not recommend this business. They came to do a quick diagnostic, invoiced me for it, and never even bothered to share the diagnosis or the wuote to repair with me. read more

I concur, I do not recommend ASAP Appliance Repair, nor Miele products. All ASAP is interested in is getting your credit card, and not completing competent work under warranty claims. Now in argument with Miele as they claim our claim is outside the warranty period, despite filing the claim in January, with the warranty period expiring in March. ASAP attended in February and did not thing after that. I followed up and now in dispute with Miele and ASAP. ASAP does a disservice to the brand and any high end brand. Their motto is "how can we NOT help". Of course, the remedy is to pay their hourly rate to receive more incompetent service and installation. Do not buy Miele, and when buying appliances, check to see who is engaged to provide the service repair. If its ASAP, move on, and quickly. read more

Our Miele front loading washing machine broke down in early October. We were told by Miller to contact ASAP for service repair. It took them over 10 days to come out for the first visit at a cost of $275 only to be told that they would have to look into things and order some parts, even though we had given them the error code on the machine. Some 2 1/2 weeks later, we finally got an estimate from ASAP; the cost of the repair was within $50 of buying a brand new machine. Instead of a simple repair, as is recommended on several web sites about this type of fault, ASAP wanted to replace the entire motor, the drive belt and the entire control panel. Despite asking ASAP to explain, we got vague unhelpful responses. After speaking to Miele, we have made decision to buy a new washing machine. we don't trust ASAP. This is the second time we have used ASAP and had dismal service. Their customer service approach of not allowing you to speak to people, but always having to leave messages, means you are usually waiting 24 to 72 hours for a response. ASAP must stand for "Always Slow and Pokey", not the usual meaning. read more

Filled in the online form to request service in the evening and they called the next morning. We got an appointment within two days. They called the morning of and gave us a window of 11-1PM, the repair person showed up right at 11 and fixed our dishwasher within 10 minutes. Super easy, fast service. Would use them again. read more

Dec.5/23 I called to have technician come and repair the door handle of my Bosch dryer. i was told it would be $139.00 for him to come out to look and give a quote. He called the next morning and left a message. when I called back, I couldn't leave a mess because his voicemail was not set up. I "you-tubed" the problem, bought the part for $90 and replaced it myself. He called later that day and I told him I repaired it. I'm glad his VM didn't work because I probably saved myself $300! read more

I found ASAP very responsive to our problem. We Had a cracked glass stovetop. I sent them pictures over email and after providing them with the serial number they ordered the part. The part arrived two weeks later and a repairman was installing it 4 days later. I didn't mind giving them my credit card to guarantee payment. It wasn't charged until after the repair. I also appreciated the speed of getting the repair done. The office staff were very courteous and the repairman was very polite and efficient. I recommend this company. I also tried Jack's repair and left a message but they didn't call me back so I didn't pursue it. When I called ASAP I spoke to a live person and didn't have to wait for a call back. read more

Asap we're sent out to do a warranty service on are gas range they were there 2 times and did not repair the range they said I had to call in a gas fitter change out my regulators and get all of my gas lines inside and out checked at my cost after paying out hundreds of dollars to get this all done they decided that it was the range and it would have to be changed I called the warranty company to asked to be reimbursed for out of pocket cost they said that I would have to get any refund from asap because they didn't ask us to do this asap refused to refund us and told us to bad go after the warranty company.Be aware of out of pocket cost they make you do because of the incompetence untrained staff such as they sent out one of them being the owner who worked on are range. read more

We were referred to ASAP by Trail Appliances of Kelowna as needed a repair person for our Miele oven and Miele steam oven. On speaking with ASAP, we were told they required a $ 275.00 up front payment before supplying a repair person. Rather than fall prey to this, I checked their reviews and the experience I had fit in with other bad reviews. There are good repair people in Kelowna, and to arrange repair for a name brand product, through an ' answering service in Victoria ', raises questions about all involved. I won't deal with Trail Appliance after this issue, and for certain, not ASAP. read more

These guys were awesome. I was on a time crunch and they managed to get me an appointment a week later. The technician came to install a new over the stove Panasonic microwave where one had not existed before, there were some issues with the ducting that was there and the technician did a beautiful job of figuring it out and solving the issue neatly and thoroughly as well as creating a hole for the plug to the new outlet. He tidied up well. He installed the device quickly, efficiently and it is perfect. Although I was referred to them by someone I trust , the previous reviews made me a little nervous - I am glad I followed through. I am a very satisfied customer who would whole heartedly recommend them. It is perfectly installed. read more

My Fisher Paykel wall oven wouldn't heat beyond 300F. I figured it was one of the elements. I Called ASAP, told the service rep the problem, She took my credit card info and charged me for the service call in advance. I had no problem with this; If I decided to cancel the call, they would give me a refund or suffer the consequences. If I cancelled the call with less than 24 hours notice, I would have pay $75.00. Seemed fair to me. Technicien Scott called the morning of the service call. He Showed up well within the one hour time frame he gave. He was courteous and super efficient. He replaced the fan element that had blown and was all done in about half an hour. Soon after that I was charged for the fan element. I dutifully went online to check the factory price of the part; ASAP was spot on. Based on this experience, I would have no trouble recommending ASAP or using them again read more

I had a very negative experience with this company. In February 2021 we called ASAP to do a repair on a fridge.  The problem was an ice buildup in the bottom of the freezer compartment.  The technician came and in a five minute visit determined that he would need new parts to resolve the issue, and that they would have to be ordered.  We were then told that 3 parts totalling $255 would be required. Some weeks later the parts arrived and the repair was rebooked for March 25.  The technician attended and installed the new parts and we presumed that the problem had been solved. Unfortunately, ice continued to build up in the bottom of the freezer compartment. I contacted ASAP and was told that if the replacement of the parts had not resolved the problem then it was not resolvable and there was nothing further that could be done. However, I subsequently started thinking that perhaps the problem had perhaps been misdiagnosed and that there was another explanation for the ice buildup.  I called ASAP and asked if a second look could be taken at the fridge.  Another technician came.  His visit lasted no more than a half hour and he told me that the ice buildup had been caused by debris clogging the defrost drain, which he had cleaned out.   I asked the technician why, if simply cleaning out the defrost drain was all it took to resolve the problem, it had been necessary to instal $255 worth of parts.  His response was to blame me for having given misleading information regarding the problem. I am left with the distinct impression that I was charged $255 to replace parts which did not need to be replaced.  I do not know whether the original parts were even tested to determine whether they were not working and needed replacing.  I am also troubled by the fact that when I called to say the repair had not worked, I was simply told there was nothing more to be done when in fact there was a very simple solution to the problem.  Had I not eventually spoken up for myself I would have been buying a new fridge. I brought all this to the attention of the owner but he has failed to respond. Needless to say I am not satisfied with the manner in which this matter was handled. read more

Stunningly good service, starting with Jessica in Victoria taking my call. She was extremely polite, friendly, efficient and caring. When she learned that my problem with my new refrigerator was urgent, she arranged for servicing THE NEXT DAY! Promptly at the designated time, Tristan arrived. His service was exemplary. He detected the problem immediately and fixed it at once. He is clearly the most respectful, careful and skilled technician one could find anywhere. And he has a delightful personality too. Yes, I wholeheartedly recommend ASAP to anyone and everyone. read more

Gratitude to Bea at the office and the techs, David and John. My fridge decided to stop working (during a heat wave). Bea did her best to get someone out to me as quickly as possible. The communication was clear and amazing. David and John were here promptly at 11:30. They were friendly, professional, took the time to explain what had happened and that fortunately it was a relatively quick and inexpensive fix. They even had the needed part with them, so there was no waiting. David took the time to test the other areas which also might've been causing the issue. He found none. I will highly recommend ASAP Appliance Repair to friends and family! read more

Had a faulty drain pump on a 6 month old dishwasher so still under warranty. I called into warranty company Monday morning - ASAP called me within 2 hours as they had received my work order and service tech was available immediately. David (Nanaimo) diagnosed faulty drain pump extremely fast. Part was ordered which I received within a few days and then made an appointment to have it installed. Once again David came and replaced drain pump fast and efficiently. I would recommend ASAP and especially David as your repair guy. Also girls setting up appointments were very friendly and helpful as well. read more

I have a Whirlpool dryer and Trail Appliances told me to call ASAP Appliance for the repair. I explained the problem to their Receptionist which they "self diagnosed" over the phone; $191 for parts and $150 for labour (plus tax). And they wanted my credit card before they would come out. This seemed far too high. Thankfully I had read the Yelp reviews so declined to progress with them. I then found out that ASAP is NOT the authorized Whirlpool repair firm in my city. Jacks Appliance is. So I called Jack who came out 2 days later and charged me $107( plus tax). No parts required. ASAP are ripping off customers, as noted by other reviewers. And shame on Trail Appliance for referring their customers to ASAP! read more

This is a fraudulent company, stay away! They will ask for a $200 deposit to come out, and will not give you a receipt. After days of waiting to hear from them (which you won't), they will tell you they can't get the part. A complete scam. read more

CLIENTS BEWARE!! We are very disappointed with the service provided by ASAP. We were shocked by the size of the quote/ estimate and the ultimate amount we were charged for the service provided. Our dishwasher is old and we explained to the technician (Scott) that we needed an interim fix to last us through til we replace it. The technician spent approx. 23 minutes at our home and part of that time was spent answering calls from other folks on his cel phone. The technician was unable to address the full cause of the problem in the short time he was with us, but indicated that we would need a drain hose and pump for the dishwasher and he would need to return with a plumber, since he was unable to identify what extra plumbing work would be required. This extra plumbing work would carry extra charges. We understand that the technician was busy on the day he visited us, since he had to complete 10 calls in total. He did not put the dishwasher on a cycle or take out any of the mechanisms/ filters to clear out any debris - we assume due to time pressures. Because of the above, we felt unwilling to pay a full $157 flat rate service call fee for the service provided. However, ASAP put through this transaction against our credit card. We would be happy to pay that fee if the service had been satisfactory, but it was not. In the meantime, we have arranged for a friend of the family to fix the dishwasher which is now working. read more

Just had a terrible experience with these guys. Left a unfavourable review on google about 2 months ago. Just noticed that all reviews are missing or disabled. It has a 1 star rating on that platform. Just wanted to inform the public. Thank you read more

Horrible customer service. it took weeks to finalize a day for the repair person to come and see my dishwasher. When he arrived he spent 10-15 minutes running the diagnostics. He said everything read fine but then said he would send out a quote for what it 'might' be. That was 2 weeks ago, I still haven't heard from them. If you do need repairs done in a timely manner, never mind asap, don't look here. read more

These people are clowns. Not only will they take your money before doing any work, but they won't refund you when they don't do any of the work they were hired to do. You would be better off hiring your neighbours senior dog than these "technicians". Asked for a simple belt replacement on an old washing machine and they walked away, charging me, not even looking under the hood. Guy was in my house for two minutes. Total joke. Never again. I am in the service trades and will spread the word, for as long as I live in Victoria, that ASAP Repair are crooks. They steal your time and money and then tell you they did their due diligence. Clowns. Sad that these kinds of people exist. read more

I recently had this company look at my fridge after paying $200 up front. The technician said he would send an estimate the following day. 3 days later I had to call them only to find out the parts are no longer available. They said they would only credit half of the service call towards a future repair. What a joke! These guys should not be in business with service like this. read more

We have had a very good experience with ASAP Appliance Repair. They stayed the course with us when we had a dishwasher with a problem that was hard to diagnose. When it looked as if the dishwasher was not repairable, they gave us a break on a replacement installation and took the old one away. Both technicians were friendly and competent - most recently, Tyler. The office staff is friendly and return calls promptly. We will use their services again. read more

Highway robbery! Business model is to hold your credit card hostage and wait weeks for parts, then more weeks for the appointment(s). To fix dishwasher (plastic part behind control panel) and fridge (right door gasket)...$100/parts, $450/labour, plus taxes. It took the "technician" less than 15 min to fix the dishwasher. The wrong part came for the fridge, so had to rebook another installation date. At the next date, tech unpacked the part only to notice that the rubber gasket was wrinkled because the part was folded to fit a box for shipping! Tech says "he would to have to come back (for the 4th time) to install after letting the rubber gasket "unwrinkle" after 3 days, or I could install it myself after it straightened." I said "show me how" and ended up putting on the gasket!! Wondered how much more I would have been charged for the 4th appointment?! Very disappointed with the business who sold us the dishwasher and fridge less than 4 years ago, since they recommended ASAP! Will not be returning to either company! read more

Do not call. Terrible customer service. Did not finish installing our dishwasher properly. Charged full price, which was more than expected. Refused to reduce the bill due to inconvenience. When we called to inquire, refused to allow us to speak with the manager. Instead told us we had to email a request to speak with the manager because "that's our policy". Writing this review instead of an email. Save yourself the grief, call someone else. read more

The single worst experience we have had with any business in Victoria. The owner Trevor provided the service, and we feel he failed to provide even the most basic risk avoidance steps, resulting in a leak that caused us to have to replace flooring throughout our condo, and damage to the condo below us. He initially took responsibility, then stopped communicating with us (ignoring my texts and emails) - even going so far as trying to blame something that had nothing to do with the issue he created. I checked with multiple plumbers and repair companies, and every single one confirmed that ASAP did not take adequate and simple measures to protect our home. Trevor used a paper Starbucks cup to catch residual water from a line he failed to cap. I immediately told Trevor that mistakes happen, and it would be ok if he made it right, which he committed to doing after apologizing to my wife and I. Trevor then 'ghosted' us, refusing to communicate with us. We were forced to move out of our home just as Covid started, which made his avoidance of us even more reprehensible and lacking integrity. read more

We called ASAP appliance repair. They said they expect a $185 charge to be paid before they will even book the repair. It can be applied to the labor portion of the bill, but is the minimum amount charged. Parts are extra. Sounds pretty pricey to me. You might also like to look them up on the Better Business website. read more

Most expensive place in town. I will never use again. I feel cheated.

One Star is way too generous Incapacity to accurately diagnose the problem, price gouging on replacement parts, lack of transparency and accountability We had a Kitchen Aid dishwasher with an intermittent problem. I contacted ASAP Appliance and asked if they could do something for a 15-year-old dishwasher temperamental but working perfectly after resetting the panel. They assured me that they had a load of authorized technicians who could test the dishwasher components, determine which parts were not working properly in order to help me make an informed decision as to whether it was worth repairing. The "technician" who responded to the service call was unable to confirm with any certainty the problem but identified a possible malfunction of the water inlet valve a +/- $75. part that needed to be ordered. A few days later I received an e-mail providing an official estimate for the parts that need to be replaced. There is no explanation, but several parts never even mentioned during the visit of the technician have been added to the list of parts. The assessment went from a +/- 75$ water inlet valve requirement to a total of $760. parts required to repair the dishwasher. If the repair is done as per the assessment the total repair cost would be over $1000. Off course after contacting them they clarify that you only pay for the parts that are needed but they can't tell you up front which parts will be required. They leave the customer in a position where it is impossible to make an informed decision to go ahead or not to go ahead with the repair. Furthermore, since they never really isolated the problem, their strategy seems to just replace a bunch of parts hoping this will do the job in the long run. You will never know if was or not needed to replace certain parts as the dishwasher was working before and off course will continue to work with the new parts, needed or not. Who will be able to tell if only the necessary part were replaced since the problem was not appropriately or specifically diagnosed in the first place? I tried to get a reimbursement for the service call because the Company fundamentally failed to provide the critical competence and service required in this case i.e. isolate the problem and determine a clear solution. My request was declined by the "General Manager" and the owner declined my request to discuss my several concerns related to this business transaction. All they are offering is their advertised 50% reduction on the installation of new dishwasher, their main interest continuing to be the improvement of their profit margin even though I clearly informed them that they had lost credibility and trust even for a simple new appliance installation. ASAP Appliance identifies on its website a list of Authorized Technicians. The technician they sent to my home is not on that list. I ask ASAP to confirm that he was an Authorized Kitchen Aid Technician, they failed to confirm that it was the case. The schedule appointment fails to refer to the specific name of the technician who will be assigned to your service call. This brings me one more important concern I have with ASAP Appliance business practices. The estimate for parts, they sent refer to the names of the parts to be replaced but omit to refer to a specific parts number that would be traceable. I was able to track with the model of dishwasher the specific parts that were to be replaced. ASAP does not provide that information but several suppliers of Certified parts on the web provide clear and detailed information to that effect. I did the quick check on the pricing and ASAP appliance prices provided in their estimate are systematically 20% to 50% higher more than many reliable Certified suppliers operating in Cnaada you can easily find on the web. You can even get the parts for 20 to 50% less A Reliable Part a local business in Victoria.. read more

ASAP was fantastic to deal with. Coast Appliance messed up my delivery and install on a dishwasher and Trevor, the owner of ASAP, personally saw to it that it would still get done. A crew of 2 well dressed and courteous technicians came and completed the install without issue, tested the machine and gave me a quick lesson on all the features. ASAP is my first call next time. read more

Really bad. Do not use this company. They charged me $600 for a repair on a refrigerator and the problem didn't even get fixed. I asked them to come and put the old part back in and just charge me for the service, which I thought was fair and they refused. They were quite insistent that I go on to order another part and pay extra. They charged my visa without me authorizing. Not right. read more

I was referred by my contractor as I had a Sub-Zero Fridge that was giving me problems. The receptionist was very professional and I was given available dates in the very near future. The owner himself arrived slightly early and restored the fridge to peak efficiency and showed me what to do in the future to save me money and keep it operating efficiently. He was professional and courteous and knowledgeable about the product giving me the history of my particular appliance. He probably spent more time than the hour for the service call but I was not charged any extra. I would use this company again and highly recommend them. read more