I have dealt with Jack many times from a business to business perspective, with no issues. This…read moretime I needed a repair for my personal use. After doing my own research and understanding the repair and ETA for parts I made the decision to repair my appliance, as opposed to purchase a new one. Reason for this is a new appliance would have put me back two times the repair cost. He seemed reluctant from the beginning (I should have taken that as a sign he really wasn't interested in doing the diagnostic or repair, and not trusted him to complete the work - despite previous working relations). I noted a new appliance was going to be twice the price, and explained I would rather complete the repair than shell out additional money for a new one. At the time of diagnostic, he reset something, and "coincidentally" couldn't replicate the issue. He then told me to go buy an appliance that is roughly the cost of the repair; although he failed to realize that unit is a construction spec, one that only developers can purchase. I knew this, because I had tried to purchase one prior to me call ing Jack's in the first place. The minute he left, the issue persisted. Leaving me at square one, with a diagnostic fee, an unanswered text and phone call. I suppose he is only good at dealing with "easy, quick fix repairs".

I couldn't have been more pleased with the promptness , the professionalism and the friendliness of…read moreour service tech. He did an excellent job repairing our washer and gave us some tips to keep it running in mint condition. Will definitely use him if we have other needs in the future!

Professional, very knowledgeable, and helpful. Les has fixed my older appliances with no fuss. He…read morerepairs rather than trying to sell you new appliances. Honest.

My dishwasher stopped working so we called Les. In less than 3 hours he was here and got my…read moredishwasher running. Courteous, professional and very reasonable!

Dec.5/23 I called to have technician come and repair the door handle of my Bosch dryer. i was told…read moreit would be $139.00 for him to come out to look and give a quote. He called the next morning and left a message. when I called back, I couldn't leave a mess because his voicemail was not set up. I "you-tubed" the problem, bought the part for $90 and replaced it myself. He called later that day and I told him I repaired it. I'm glad his VM didn't work because I probably saved myself $300!

From the owner: We are authorized by your manufacturer for service and installation. Our technicians are factory…read moretrained and are registered in active trades apprenticeship programs ITA. We service and install appliances. If we diagnose and suggest you repair or replace it, we are able to help reccomend and pick up and install appliances.

These folks are awesome. They always are able to source what I need. The prices are better than I'm…read morefinding online elsewhere. And follow up promptly. 5 stars from me

Placed my order on the web as requested at the store and paid for the part. No comfirmation of…read moreorder and nothing further. Called and was informed it had been ordered and would be in the next day. Nothing, 4 days later I called and was informed it had arrived 2 days earlier and they hadn't got around to letting me know. It's so much easier to order from someone a little bit more RELIABLE.

Hard working, highly competent and professional. Prompt service with good communication…read more Chris has diagnosed and fixed a couple of our appliances within the last 12 months. He'll let you know whether the appliance is worth fixing or should just be replaced. The honesty is appreciated. I highly recommend this company. Thanks Chris!

Zero Stars - Incompetent Work, Abandoned Job, $170 Stolen I…read moregave Chris TWO MONTHS to make this right before writing this review. He has ignored every attempt at contact. Here's what happened: Chris claimed expertise with LG dryers. He diagnosed a "faulty roller wheel" and charged us. After multiple texts over several weeks, he finally installed the part. The dryer was LOUDER than before. When I immediately pointed this out, he attempted a quick "fix," then abruptly announced he was having surgery and would send "another company" to finish the job. He literally bolted from our house mid-job, saying he had no time. That was months ago. No other company ever called. No follow-up. No response to texts, emails, or website messages. Radio silence. Here's the kicker: I took the wheel he removed to an appliance parts supplier. They found NOTHING wrong with it. Chris misdiagnosed the problem, made it worse, and then abandoned us. This wasn't a complicated repair - Chris was clearly out of his depth and either couldn't or wouldn't admit it. His complete lack of professionalism, accountability, and basic customer service is astounding. He took our money, damaged our dryer, and disappeared. We're out $170 with a dryer in worse condition than when he started. While I hope his surgery went well, he has no business operating as an appliance repair technician. This is either gross incompetence or outright fraud. Do not hire this person. You will regret it.

Well officially it's not really Quadra Appliances anymore as Shillion and his partner closed it 3…read moreyears ago. However they both still do repairs. Shillion is in his 70's and knows his business, very knowledgeable and energetic. My frig// freezer had quit and he found the culprit very quickly. The whole job took about 1.25 hrs and to my surprise when leaving at 9:30 at night he stated that he'd be heading to the bus. He likes the bus travel and the fact that it costs him little every month. An amazing man, very likeable and straightforward. My freezer/frig is 20 years old and he said if the compressor goes again then it's time for a new frig! I appreciated his honesty and his willingness to work in the evening ,as leaving my food outside in two coolers is a bit onerous to say the least. Also was a very reasonable price!

I highly recommend Shillon at Quadra Appliances- called this morning when an older stove in a house…read morewe just purchased stopped working. He actually took the time to troubleshoot with me, finding that the electrical panel was the problem, told me what to look for in the future and gave me a number where he could be contacted. We are overwhelmed by this service. I

I highly recommend this business. Ben was professional and kind. He took the time to explain things…read morewhen I had a question. Thank you Ben

From the owner: I have been working as repairs residential and commercial over 23 years read more

wanted payment before they were even going to come - in over a week. that after being on hold…read moreforever. this is not service.

I had them come to repair my Kitchenaide refrigerator. I had to pay up front. The technician said I…read moreneeded a whole new door. I ordered it, paid up front and waited, and waited, and waited. I was finally able to get a response by email (you can't phone this company, it's a plethora of automated questions and then hangs up on you). She said it was still back ordered and did i want her to try to get it from another supplier??? Why wouldn't they do that without the months of waiting? I asked for my money back. That took forever and unbeknownst to me, they recharged me for the install. DO NOT USE THIS COMPANY. Terrible service. And, they shorted me by $83.11.

Absolutely the worst vendor possible. Orders take a month,…read moreinstallers are incompetent, remediation of issues non-existent. Do not engage with this vendor!

This letter is to inform you that we are not happy with Lansdowne Appliance Gallery's products, its…read morebusiness practises or its customer service. My husband and I are retired seniors on limited income. It took us a long time to decide that we needed to replace our 20-year old kitchen appliances. It was not a decision we took lightly as we realized that it would be a costly endeavour. We went to an appliance dealer which we had dealt with in the past for the replacement of our dishwasher - Lansdowne Appliance Gallery (LAG) in Victoria, BC. We ordered our appliances - all 'Frigidaire Professional' series - a refrigerator, a microwave, a gas cooktop, a wall oven and a Ventahood fan liner - in May 2022. Our account was handled jointly by sales professionals, Edward Petro and Tavares Kudinda of LAG. Even though we were replacing existing Frigidaire Professional appliances with the same branded appliances, we were very concerned about the measurements of them fitting into existing spaces. As it turns out, we were correct to be concerned about the specifications. Even though we had two LAG contractors come over to our residence to measure the space for the appliances in advance, the new appliances did not fit as expected. And, two of the appliances, which arrived on October 12, 2022, arrived in a damaged state. (LAG installers noted the damage and took photos which were sent to LAG head office) The wall oven was received heavily damaged. The door handle is pushed right into the oven door. And, despite numerous calls to LAG, we have had no notification of when the oven can be replaced. Instead, LAG has turned the matter over to a third party, ASAP Appliance Repair which is apparently now the warranty holder for the manufacturer. We have been unable to deal with this third-party in a satisfactory manner. We are not happy that the refrigerator opening, which was measured by both Edward Petro and the LAG installer prior to ordering, is too small and the built-in cupboard above the fridge needs modification for the fridge to fit properly. The cupboard is currently unusable and a finishing carpenter will need to be hired to re-work it. Even though this has been explained to LAG, there has been no resolution to this issue on who will pay for this work. Also, we are not happy that we have yet to get a response regarding the scratches on the fridge door, which obviously occurred at the factory prior to shipping here. We are not happy that LAG has engaged a third party (ASAP Appliances) regarding these issues. It is impossible to speak with anyone except the receptionist or leave voice mail messages that are never returned at this Company. We are left with a kitchen that is unfunctional for us and every time we look at our two damaged and ill-fitting appliances, we become deeply unhappy. This is a very unsatisfactory turn of events especially for the money (over $10,000) we spent. Since LAG requested full payment prior to delivery (a questionable practise at best), our only alternatives are to demand that LAG take back these two appliances and give us our money back since it is still within the 30-day grace period. Or, LAG can replace the two appliances with two brand new, undamaged ones. And, of course, repair our cupboard at LAG's cost.