This is a scam site that doesn't actually link to a real appliance company. Pretty disappointed to…read morefind this out. I'm desperate for help and I literally can't get anyone on the phone

I called for a service, unfortunately a brand they did not carry...But, she was absolutely the most…read morehelpful person I have ever talked to and would use/recommend them in a minute!!!

This is a tricky review because in part I have had the same experiences as Jenn W. with regards to…read morethe timing and difficulty getting in touch. That said, all of my experiences dealing with Shillion have been great and affordable when it comes to the actual work. He's worked on washers/dryers in multiple places I've lived and always done a great job, often noticing small inexpensive fixes to things like hoses or belts that were waiting to break in the near future. I was confident he had my best interests at heart. He's recommended to me a few times that I do some work myself (I'm fairly handy) to save a repair call, which he was correct about. IMHO they're simply understaffed and overextended. If you're flexible with your timing, I'd very much recommend it.

Well officially it's not really Quadra Appliances anymore as Shillion and his partner closed it 3…read moreyears ago. However they both still do repairs. Shillion is in his 70's and knows his business, very knowledgeable and energetic. My frig// freezer had quit and he found the culprit very quickly. The whole job took about 1.25 hrs and to my surprise when leaving at 9:30 at night he stated that he'd be heading to the bus. He likes the bus travel and the fact that it costs him little every month. An amazing man, very likeable and straightforward. My freezer/frig is 20 years old and he said if the compressor goes again then it's time for a new frig! I appreciated his honesty and his willingness to work in the evening ,as leaving my food outside in two coolers is a bit onerous to say the least. Also was a very reasonable price!

Subzero recommended we go through Derek instead of other service providers in Victoria. Derek was…read moreAWESOME. He was helpful, attentive and prompt. He immediately diagnosed the issue and fixed everything accordingly, and under his ballpark estimate that he gave me on site. We needed to meet three times (diagnosis, machine pickup, and machine re-delivery) and Derek came when he said he would, and he called when he said he would. You can't ask for more than that these days! I couldn't be happier with his service and highly recommend him.

very rude to deal with & actually messed up the repair by forgetting to put it together…read moreright....after many repeat calls to fix issues we finally called someone else. Do not let them convince you their overpriced ASKO machines from Sweden are "top of the line" they are the only ones that sell them for a reason...

Terrible service. I would not recommend this company. I posted a review previously that explained…read morewhy but Yelp removed it. They said it was too "personal". So I guess that I can't say exactly what happened but trust me this company deserves a one star rating.

I am super impressed with the service I got from this business. My dishwasher stopped working and I…read morecould not figure out what was wrong. Living on my own and on a limited income I was nervous about calling in an repair technician but I had to have it fixed. The day before he was to arrived the handle fell off my fridge and my washing machine stopped working. It was like an appliance conspiracy to drive me insane. All the same make. This is a local family run business. Mum does the administration, Dad and their son Paul do the repairs. Paul arrived ten minutes before stated appointment time. Neat and tidy, extremely personable and pleasant. Went to the dishwasher turned it on and nothing happened but he heard a click. He said it is your drain hose. Then he turned around and put the handle back on the fridge, then went to the washing machine and turned it on and told me what was wrong (my fault not the machine) Went back to the dishwasher pulled it apart, cleared out the drain hose (tiny cap had blocked it) put it all back together again. Everything left neat and tidy, all done within 30 minutes and the cost was extremely reasonable. I would highly recommend this firm and will definitely be using them again.

Placed my order on the web as requested at the store and paid for the part. No comfirmation of…read moreorder and nothing further. Called and was informed it had been ordered and would be in the next day. Nothing, 4 days later I called and was informed it had arrived 2 days earlier and they hadn't got around to letting me know. It's so much easier to order from someone a little bit more RELIABLE.

I have used Reliable for many years. We own rental property and have purchased many different…read moreParts from them. Today I phoned because my dishwasher was not working, they generously told me of three different problems it could be. They are my go to for parts and information. I am a woman and they gave me good service. I have nothing but respect for Reliable and their employees!

My LG front loader washer broke. After calling many other companies and either being told no or…read morethem not showing up, Jack from Jack's Appliance Repair recommended Cam from Journey. Cam was professional, he was able to come quickly and arrived at the time I was given. He was honest and showed me the broken parts. He also gave me advice on how to properly maintain my machine and which laundry soap to use.

I had a problem with a 25 year old handle and switch for a Kenmore central vacuum, and inquired…read moreabout a repair. They had the handle in stock. The salesman wanted to sell me another used hose and powerhead, which I did not want. When he finally agreed to ask the repair person to look at it, they found a replacement wired switch for in the handle, and the handle, and sold both to me and the repair person gave me valuable advice on how to reassemble it. I rate the repair person a 5/5 for being honest and helpful and knowledgeable. However, the store is sometimes staffed by someone else who lacks those attributes. They might do better to just close the store on those days. Perhaps that is why the reviews are either 1s or 5s. I was quite insistent and persistent to get to the solution.

Took my Dyson cordless in because power head not spinning. When I picked it up,2 days later said…read morethat they could not repair it. Checked Utube and showed how to clean connections. It works! Do not recommend them

Shiloh was excellent and she is a real asset to your company!…read moreWe found her to be knowledgeable, thorough, meticulous and a really nice person. We definitively recommend the service and will be repeat customers when the time comes. Thanks for the pleasant experience! Phil and Deb Bates

Waited months to get an appointment for duct cleaning and the crew showed up unprepared for the…read morejob. Left without even speaking to us without completing the job. Very unprofessional.