We've dealt with Jack several times, and have received prompt, efficient service (washer on one…read moreoccasion and fridge on another) and friendly, helpful advice. HIs rates are very fair. We heartily recommend giving Jack a call if you need work done on an appliance.

I have dealt with Jack many times from a business to business perspective, with no issues. This…read moretime I needed a repair for my personal use. After doing my own research and understanding the repair and ETA for parts I made the decision to repair my appliance, as opposed to purchase a new one. Reason for this is a new appliance would have put me back two times the repair cost. He seemed reluctant from the beginning (I should have taken that as a sign he really wasn't interested in doing the diagnostic or repair, and not trusted him to complete the work - despite previous working relations). I noted a new appliance was going to be twice the price, and explained I would rather complete the repair than shell out additional money for a new one. At the time of diagnostic, he reset something, and "coincidentally" couldn't replicate the issue. He then told me to go buy an appliance that is roughly the cost of the repair; although he failed to realize that unit is a construction spec, one that only developers can purchase. I knew this, because I had tried to purchase one prior to me call ing Jack's in the first place. The minute he left, the issue persisted. Leaving me at square one, with a diagnostic fee, an unanswered text and phone call. I suppose he is only good at dealing with "easy, quick fix repairs".

Justin recently installed our Bosch dishwasher and he did it in a very professional and Friendly…read moremanner. He took his time, explained the process and even did a few adjustments needed without hesitation or complaint to make sure this appliance fit and functioned perfectly. I highly recommend ASAP and would use their service installations again. Thank you Justin for a job well done. Roch and Mary

I have an LG fridge that needed a new compressor. This was a warranty job. I will admit that going…read morethrough the LG warranty made this take way too long. This was an LG issue and not APAP Appliance Repair. I just mention it for other LG owners. When the parts arrived I was given an appointment for the repairs. The guy was excellent. LG sent out six parts to me which five were installed by Jarod. When it was completed I waited the 48 hours recommended. The fridge was a bit noisy. Jarod came on his own time (on the weekend) and solved the issue for me. I would highly recommend this company. I had not used them before. Definitely a good experience.

Placed my order on the web as requested at the store and paid for the part. No comfirmation of…read moreorder and nothing further. Called and was informed it had been ordered and would be in the next day. Nothing, 4 days later I called and was informed it had arrived 2 days earlier and they hadn't got around to letting me know. It's so much easier to order from someone a little bit more RELIABLE.

I have used Reliable for many years. We own rental property and have purchased many different…read moreParts from them. Today I phoned because my dishwasher was not working, they generously told me of three different problems it could be. They are my go to for parts and information. I am a woman and they gave me good service. I have nothing but respect for Reliable and their employees!

Chris was prompt, effective, efficient and fairly price. Told me what he was going to do and then…read moredid it. will definitely use him again

Zero Stars - Incompetent Work, Abandoned Job, $170 Stolen I…read moregave Chris TWO MONTHS to make this right before writing this review. He has ignored every attempt at contact. Here's what happened: Chris claimed expertise with LG dryers. He diagnosed a "faulty roller wheel" and charged us. After multiple texts over several weeks, he finally installed the part. The dryer was LOUDER than before. When I immediately pointed this out, he attempted a quick "fix," then abruptly announced he was having surgery and would send "another company" to finish the job. He literally bolted from our house mid-job, saying he had no time. That was months ago. No other company ever called. No follow-up. No response to texts, emails, or website messages. Radio silence. Here's the kicker: I took the wheel he removed to an appliance parts supplier. They found NOTHING wrong with it. Chris misdiagnosed the problem, made it worse, and then abandoned us. This wasn't a complicated repair - Chris was clearly out of his depth and either couldn't or wouldn't admit it. His complete lack of professionalism, accountability, and basic customer service is astounding. He took our money, damaged our dryer, and disappeared. We're out $170 with a dryer in worse condition than when he started. While I hope his surgery went well, he has no business operating as an appliance repair technician. This is either gross incompetence or outright fraud. Do not hire this person. You will regret it.

This is a tricky review because in part I have had the same experiences as Jenn W. with regards to…read morethe timing and difficulty getting in touch. That said, all of my experiences dealing with Shillion have been great and affordable when it comes to the actual work. He's worked on washers/dryers in multiple places I've lived and always done a great job, often noticing small inexpensive fixes to things like hoses or belts that were waiting to break in the near future. I was confident he had my best interests at heart. He's recommended to me a few times that I do some work myself (I'm fairly handy) to save a repair call, which he was correct about. IMHO they're simply understaffed and overextended. If you're flexible with your timing, I'd very much recommend it.

Well officially it's not really Quadra Appliances anymore as Shillion and his partner closed it 3…read moreyears ago. However they both still do repairs. Shillion is in his 70's and knows his business, very knowledgeable and energetic. My frig// freezer had quit and he found the culprit very quickly. The whole job took about 1.25 hrs and to my surprise when leaving at 9:30 at night he stated that he'd be heading to the bus. He likes the bus travel and the fact that it costs him little every month. An amazing man, very likeable and straightforward. My freezer/frig is 20 years old and he said if the compressor goes again then it's time for a new frig! I appreciated his honesty and his willingness to work in the evening ,as leaving my food outside in two coolers is a bit onerous to say the least. Also was a very reasonable price!

I highly recommend this business. Ben was professional and kind. He took the time to explain things…read morewhen I had a question. Thank you Ben

From the owner: I have been working as repairs residential and commercial over 23 years read more

Super knowledgable and helpful staff (including a service guy who gave me great advice about my…read morestinky washing machine drum and a treatment to fix it for FREE)! The sales man answered all my questions patiently and had such helpful information about the best brands to buy and why and which ones to avoid (I wish I knew that before I bought my last fridge). As they described, they service machines and don't want to sell machines that are difficult to work on, or machines which the maker stops making parts for ! I appreciated the LOW pressure at Lansdowne - more an atmosphere of helpfulness. I wasn't ready to buy at this time, but would recommend them.

Absolutely the worst vendor possible. Orders take a month,…read moreinstallers are incompetent, remediation of issues non-existent. Do not engage with this vendor!