Absolutely the worst vendor possible. Orders take a month, installers are incompetent, remediation of issues non-existent. Do not engage with this vendor! read more

This letter is to inform you that we are not happy with Lansdowne Appliance Gallery's products, its business practises or its customer service. My husband and I are retired seniors on limited income. It took us a long time to decide that we needed to replace our 20-year old kitchen appliances. It was not a decision we took lightly as we realized that it would be a costly endeavour. We went to an appliance dealer which we had dealt with in the past for the replacement of our dishwasher - Lansdowne Appliance Gallery (LAG) in Victoria, BC. We ordered our appliances - all 'Frigidaire Professional' series - a refrigerator, a microwave, a gas cooktop, a wall oven and a Ventahood fan liner - in May 2022. Our account was handled jointly by sales professionals, Edward Petro and Tavares Kudinda of LAG. Even though we were replacing existing Frigidaire Professional appliances with the same branded appliances, we were very concerned about the measurements of them fitting into existing spaces. As it turns out, we were correct to be concerned about the specifications. Even though we had two LAG contractors come over to our residence to measure the space for the appliances in advance, the new appliances did not fit as expected. And, two of the appliances, which arrived on October 12, 2022, arrived in a damaged state. (LAG installers noted the damage and took photos which were sent to LAG head office) The wall oven was received heavily damaged. The door handle is pushed right into the oven door. And, despite numerous calls to LAG, we have had no notification of when the oven can be replaced. Instead, LAG has turned the matter over to a third party, ASAP Appliance Repair which is apparently now the warranty holder for the manufacturer. We have been unable to deal with this third-party in a satisfactory manner. We are not happy that the refrigerator opening, which was measured by both Edward Petro and the LAG installer prior to ordering, is too small and the built-in cupboard above the fridge needs modification for the fridge to fit properly. The cupboard is currently unusable and a finishing carpenter will need to be hired to re-work it. Even though this has been explained to LAG, there has been no resolution to this issue on who will pay for this work. Also, we are not happy that we have yet to get a response regarding the scratches on the fridge door, which obviously occurred at the factory prior to shipping here. We are not happy that LAG has engaged a third party (ASAP Appliances) regarding these issues. It is impossible to speak with anyone except the receptionist or leave voice mail messages that are never returned at this Company. We are left with a kitchen that is unfunctional for us and every time we look at our two damaged and ill-fitting appliances, we become deeply unhappy. This is a very unsatisfactory turn of events especially for the money (over $10,000) we spent. Since LAG requested full payment prior to delivery (a questionable practise at best), our only alternatives are to demand that LAG take back these two appliances and give us our money back since it is still within the 30-day grace period. Or, LAG can replace the two appliances with two brand new, undamaged ones. And, of course, repair our cupboard at LAG's cost. read more

This appears to be the ONLY 5-star review of Lansdowne Appliances on YELP. I am providing this rating because they vastly exceeded our expectations on delivery time. They delivered a Vent-a-Hood fan and a WOLF dual-fuel range, well ahead of schedule. Trail Appliances said it would take 10-12 months but Lansdowne delivered a fan in 4 weeks, followed by the range in 10 weeks. And for that, we are extremely grateful! Granted, we did experience some communication issues early on but in the end they exceeded our expectations, and that's what superior customer service is really about! I should also mention that Lansdowne required a 25% deposit, NOT 100% pre-payment, as required by their main competitor. In my opinion, prompt delivery and a reasonable payment schedule are compelling reasons to visit Lansdowne Appliances. read more

Lansdowne Appliance Gallery - Vent-a-Hood fan over WOLF dual fuel range - Appliances & Repair Near Me - Victoria, British Columbia

Worst customer service possible. If you buy from here, prepare to have zero after service or support. You CAN expect your calls to not be returned and bad attitude from sales and management. I would keep my food in a cooler before buying from here again. Avoid. read more

Was looking for a new washer and dryer a few weeks back and still can't believe the "service" we had.... Salesman: "can I help you?". Me: yes our washer just broke and we are looking for a replacement. Salesman: "well it will take a couple weeks to come in". Me "ok..... so we like this set what is the price on it?" Salesman: "I'd have to go check... (stands there motionless) but again it will take a few weeks to come in". Me: ok.... maybe we should check somewhere else...". Salesman: "alright have a good day". We went somewhere else and had great service. We ended up purchasing a "new" house and will be purchasing all new appliances from somewhere else. read more

I am extremely disappointed in the service I received at Lansdowne Appliances. In January, I purchased three kitchen appliances. I was told that delivery would be on Monday February 14th. That day came, I called and was told that they do not deliver on Mondays. From mid February to March 7th, there has been constant changes to the information the store provided. I cancelled the order on March 1, then received a phone call that the stove arrived. I told the receptionist I had cancelled the order. To top everything off, it took me two visits to the store to get my refund! I purchased three appliances at another store and they were delivered today. A friend had called Lansdowne to arrange repair of a laundry appliance. She paid up front and the machine was repaired and paid for. She was called a few weeks later to be told her bill was over due! Do not buy anything from this store. read more

we went to buy 3 appliances. 2 of which they had in the warehouse and delivered in a timely manner. However the 3rd appliance was not in the warehouse and needed to be received from the manufacturer. We paid for the 2 we received and also provided about $1700 towards the 3rd to show we were interested. Days went by with no update from the sale rep Edward. Days becomes weeks and still no update or courtesy call from Edward despite numerous voice messages for a callback. We finally received a call from Tavares Kudinda stating they have the 3rd appliance we were interested in. Family emergency occurred so we requested some time to deal with the family crisis. Once everything was said and done we decided not to purchase the appliance and wanted our refund because we received the most unprofessional and lack of customer service. Spoke with Tavares and explained how disappointed we were about the lack of customer service and Tavares said, "It has nothing to do with customer service". Suffice to say Tavares was adamant we owed him money because of the cost for delivering the item to their warehouse and we were not entitled to the manufacture's discount. if anyone can help how we can get our refund it would be most appreciated. I would not recommend buying form this store if the builder and multi family member say to a paying customer attempting to obtain a refund for an item we NEVER received that "It has nothing to do with customer service", that sends volume how the company thinks about their customer. ZERO rating. -A read more

Went to place an order for a full renovation. Female sales staff was very rude when she made first contact. I asked a technical question to which she wanted to double check with her colleges on. Unknown to her I had follower her and watched and listened to her do an imitation of my voice and question. Her co-workers saw me and when I asked to deal with a different staff member a gentleman assisted me. He was great but when I got home and read his card and learn he was the president I was disgusted. No apology from either staff member. Made it easy to place my order with midland Apliances on the mainland. Thanks read more

Very, very disappointing experience dealing with this company! I was recomended to try Landsdowne by my interior decorator and it was a big mistake. I bought a fridge, dishwasher and w/d units. The fridge arrived damaged, the dishwasher didn't fit and I had to pay extra for my repair person to make it work. The delivery people did not have a good grasp of the appliances and how to install them. The dryer unit was a ventless model that does a very poor job on heavier fabrics like towels. When I complained to the sales person, Eric, asking about alternatives, I received no replay to my email or vm. Talk about taking your money and running away. When the new replacement fridge arrived the delivery person simply cut the water hose, turned off the kitchen water and told me to call a plumber. There is zero after purchase service and clearly no interest in customer satisfaction or service.There are lots of other great options for places to buy appliances in Victoria - do not waste your time and money on this company. read more

If there was the ability to give 0 stars I would. I have been waiting 9 months for a hood fan. Granted there are supply chain issues. Pandemic has certainly spoilt some businesses to the point where sales outweighs customer service. the amount of times I have called to ask for update can't be counted on two hands, and the promises that I will be called back is beyond understandable given that I have never got one . I have Reno's three homes and bought all my appliances at Landsdowne Appliance. Just don't understand what I have to do to get taken care of. I was even in the salesman's office ............since I had to physically go down to the showroom myself, since it was the only way I could get someone to talk to me and talked to the supplier myself with the salesperson on the phone sitting in his office. They said they had it in stock and would ship it over and the salesman even said he would personally drop it off the next day. Can't even believe he is still employed. Have not heard from him since. Don't bother calling, you will not get a response. The only recourse I have is to continually add to the long list of bad reviews. I am so F- c-en angry , I will post bad reviews anywhere and everywhere I can. in this day and age of social media , it can make difference. Disgusted Disgruntled and Disappointed. ( Am sure it's going to fall on deaf ears anyway) Florence Street. Oak Bay. You know who I am but your not going to give a S- - t anyway. read more

After reading several reviews we decided to place an order for the Frigidaire Professional French door refrigerator and Frigidaire Professional gas range with Lansdowne. Mr. Tavares Kudinda, the salesperson informed us that appliance deliveries are running 6-8 weeks late due to COVID restrictions. Happy to support a local business during these difficult times we placed the order for both appliances along with a deposit in June 2021. On August 10, Mr. Kudinda notified us the refrigerator was available for delivery. We proceeded to the store immediately, spoke with Mr. Kudinda who claimed the gas range was arriving the following week and wanted payment settled in full for both appliances. It is now November 2021 and we don't have delivery of the gas range. Repeated inquiries about the gas range seldom elicits a response from Mr. Kudinda. When he does respond, it is a terse message with a new delivery date for the range pushed out to the following month. We are extremely disappointed in the lack of customer service from Mr. Kudinda and Lansdowne for making no effort to deliver an appliance ordered and paid in full nearly 5 months ago. It is clear that once Lansdowne receives payment in full they do not care about the customer. Lansdowne will not receive orders from us in the future. To anyone considering Lansdowne for their appliances do not give in to unscrupulous sales tactics and pay in full for an appliance without a guaranteed delivery date to your home. read more

A long time Victoria staple with excellent product, competitive pricing, and of course they service what they sell. Most appliance repair technicians recommend this store. High praise indeed. Unfortunately, sometimes you get a salesperson that can be a total fascist, sexist, in your face and space, and arrogant idiot. It can happen in any retail store of course. However, my wife will not step back in the place. Unfortunate, as it really is a great alternative and resource compared to big box (and the other appliance stores that have been going downhill here where I live). I give lower stars as I feel management should do a better job at screening and hiring and monitoring salespeople for appropriate conversational language and at least a modicum of emotional intelligence. Perhaps hiring good staff these days is truly challenging as the media reports. Anyway, we wanted a Bosch dishwasher and they don't sell them. read more

We purchased new kitchen appliances from Lansdowne, the salesperson was ok, no complaints there I guess. BUT we've had nothing but irritating interactions with the service department. Would not recommend for service of appliances bought there. You will be better served by going directly through the manufacturer or another repair service in the city. DO NOT RECOMMEND. read more

HORRIBLE INSTALLATION on a friends 100K + high end kitchen package! Nothing but problems with microwave and dishwasher install and ZERO customer service, every time I talk to my mom. PLEASE BUY SOMEWHERE ELSE!!!!! read more

Super knowledgable and helpful staff (including a service guy who gave me great advice about my stinky washing machine drum and a treatment to fix it for FREE)! The sales man answered all my questions patiently and had such helpful information about the best brands to buy and why and which ones to avoid (I wish I knew that before I bought my last fridge). As they described, they service machines and don't want to sell machines that are difficult to work on, or machines which the maker stops making parts for ! I appreciated the LOW pressure at Lansdowne - more an atmosphere of helpfulness. I wasn't ready to buy at this time, but would recommend them. read more

A few years ago, we went to lansdowne appliance and bought 4 new appliances from them. At the time, service was good, delivery not so much as they damaged a wall in the upstairs entrance to the kitchen, leaving a large chunk missing and a crack running about a foot long. Never the less, we decided today to give them another try. My husband and I walked in and were ignored by 3 staff and a young boy (staff members child). Not even a hello from even one of them. We browsed for 20 minutes and found the dishwasher we wanted, waited another 10 minutes and tried to get someone's attention but we were ignored. We left there and went to west coast appliance. They let us browse for about 10 minutes and were approached by someone who pointed us to an amazing deal and the dishwasher we wanted. Too bad for Landsdowne because our laundry room renos are next. When my husband called there, the person on the phone argued with him saying they were busy with customers. There was NOT ONE CUSTOMER in the store. He was so rude on the phone. read more

Don't do it! If you have any expectations of receiving after sale service or courtesy run don't walk to another company. Hands down the worst service I've ever experienced. We made a purchase and while still under warranty found we needed a new part no problem right? After months of waiting and calling we found out that the part had never been ordered, they forgot and now the warranty had lapsed. After telling us they would cover the cost, I got a call from the owner who seemed very pleased with himself as he told us they would not be covering the cost for the part. Period! Imho they are lacking a vital business ingredient " integrity" read more

Stay away! My husband and I were looking for a new range to replace our broken one. They had a more than 10-year-old model on the floor (which seems totally crazy) and a $10,000 one to show options. The deal is they have to "order" everything and they promise the one you order will have any and all of the features you feel are important. And then you wait 6-8 weeks and the model that arrives is nothing like what the sales person promised. But by this time you are sick of not having a range so you are in a bit of a bind. I actually called the distributor and they told me Lansdowne had the range in their warehouse the entire time they made us wait. Just another one of their shady sales tactics. I'm actually very surprised that in a smallish city like Victoria they are still in business with all the horror stories I've heard. read more

They were so great on repairs that we bought our washer and dryer from them. Just excellent service; professional;

I've been calling Lansdowne Appliance since 2001. I used to manage a shop near their physical location, and I called them once to fix a faulty fridge. I was very impressed! I then used them on several other occasions with the same result. After becoming a homeowner, I used them on several occasions personally, always satisfied. The technician I always seemed to get was a guy named Ken. He was very good, knowledgeable, and always found the cheapest way to fix the problem. Recently, I bought a washer/dryer from a friend that was moving. The dryer was near new but needed a minor repalr. So I contacted Lansdowne via their web form, and indicated the age and problem of the appliance. No response. I waited 4 hours. I didn't necessarily expect a service call within 4 hours, but a least a response. So I called them. I was told they never got my email. OK, that's possible. They asked for my address, which I gave. They indicated they've never been to my house. But they had. Several times. So I mentioned that. The representative then asked me if I was Donald or Kerri-Ann. OK, so you know both me and my wife's name now, but you've never been to my house, and you can't tell if you're talking to the husband or the wife. Classy dude. Ok, he said, we can't find the email, but we'll call you. He never asked for my phone number. So I suggested he take it. He said he'd call me right back after they found the email. OK, not sure why you need to find the email after I just gave you all the details. Anyway, no call ever came. To either of the numbers I gave them. No email either. Seems they aren't interested in any service call that might not result in a sale of a new appliance. I'm not sure what's happened at Lansdowne, but the service here really, really sucks now. read more