I don't know how their google rating is so high because I don't think I've ever had worst service…read more The washer they replaced my old one with is COVERED in black mould, and worst yet, doesn't even work. It's drain sensors are broken so it stops mid cycle with dirty water pooled inside. Took my a whole day to trouble shoot it. Repair people take FOREVER to book and don't even arrived on the scheduled day. This happened three times when I've moved around my schedule just to let them in and they didn't show.

I really needed a new fridge as ours was broken and he was able to get it delivered to us as well.read more

I had a problem with a 25 year old handle and switch for a Kenmore central vacuum, and inquired…read moreabout a repair. They had the handle in stock. The salesman wanted to sell me another used hose and powerhead, which I did not want. When he finally agreed to ask the repair person to look at it, they found a replacement wired switch for in the handle, and the handle, and sold both to me and the repair person gave me valuable advice on how to reassemble it. I rate the repair person a 5/5 for being honest and helpful and knowledgeable. However, the store is sometimes staffed by someone else who lacks those attributes. They might do better to just close the store on those days. Perhaps that is why the reviews are either 1s or 5s. I was quite insistent and persistent to get to the solution.

Took my Dyson cordless in because power head not spinning. When I picked it up,2 days later said…read morethat they could not repair it. Checked Utube and showed how to clean connections. It works! Do not recommend them

Well officially it's not really Quadra Appliances anymore as Shillion and his partner closed it 3…read moreyears ago. However they both still do repairs. Shillion is in his 70's and knows his business, very knowledgeable and energetic. My frig// freezer had quit and he found the culprit very quickly. The whole job took about 1.25 hrs and to my surprise when leaving at 9:30 at night he stated that he'd be heading to the bus. He likes the bus travel and the fact that it costs him little every month. An amazing man, very likeable and straightforward. My freezer/frig is 20 years old and he said if the compressor goes again then it's time for a new frig! I appreciated his honesty and his willingness to work in the evening ,as leaving my food outside in two coolers is a bit onerous to say the least. Also was a very reasonable price!

I highly recommend Shillon at Quadra Appliances- called this morning when an older stove in a house…read morewe just purchased stopped working. He actually took the time to troubleshoot with me, finding that the electrical panel was the problem, told me what to look for in the future and gave me a number where he could be contacted. We are overwhelmed by this service. I

Professional, very knowledgeable, and helpful. Les has fixed my older appliances with no fuss. He…read morerepairs rather than trying to sell you new appliances. Honest.

My dishwasher stopped working so we called Les. In less than 3 hours he was here and got my…read moredishwasher running. Courteous, professional and very reasonable!

Aaron installed my new dishwasher and went above and beyond to make the process successful. He had…read moreto come twice as there was a plumbing problem that had to be fixed before the installation. I would recommend Aaron to anyone needing this service. I was surprised at the cost being much lower than I expected. Thanks, Aaron!

Aaron at APlus Installations was super responsive, punctual, and professional. To date, he has…read moreinstalled multiple kitchen appliances in our home - first a dishwasher, and then a stove and an over-the-range microwave. We are extremely happy with our experience with A Plus Installations and we appreciate Aaron's thoroughness and willingness to answer all our questions. We would recommend Aaron and his team without hesitation. Thank you so much!

Subzero recommended we go through Derek instead of other service providers in Victoria. Derek was…read moreAWESOME. He was helpful, attentive and prompt. He immediately diagnosed the issue and fixed everything accordingly, and under his ballpark estimate that he gave me on site. We needed to meet three times (diagnosis, machine pickup, and machine re-delivery) and Derek came when he said he would, and he called when he said he would. You can't ask for more than that these days! I couldn't be happier with his service and highly recommend him.

very rude to deal with & actually messed up the repair by forgetting to put it together…read moreright....after many repeat calls to fix issues we finally called someone else. Do not let them convince you their overpriced ASKO machines from Sweden are "top of the line" they are the only ones that sell them for a reason...

I didn't even have to go through a dispatcher to reach a King technician. He picked up my call from…read morehis parked truck, listened attentively to the problem (apparent thermostat malfunction in my now silent, rapidly warming refrigerator), described how I might be able to restart the fridge motor -- without moving the heavy appliance myself -- and invited me to call back. When I rang back to report no success, he called me by name and offered a next-day appointment. Big problem -- I had to go out of town the next day for several days. He took only minutes to arrange fitting in a same-day house call. And by the time he arrived, he had figured out how to install the right part even though, as a new house owner not given the manual, I had been unable to give him the appliance's model number (the usual sticker had been removed, too). He had the fridge motor singing in a matter of minutes. Truly, yes, as good as it gets.

Highly unprofessional. He missed the appointment to check out my washing machine and when I called…read morehim to find out where he was, he said he got home late from the Super Bowl the night before. He then rushed over to look at the machine. He quoted me a certain price for the visit on the phone, then tried to charge me more. He ordered a part, then when it came in, he told me he no longer wanted my business via text, and called me cheap and insulted me personally - and said he would return the part and to go elsewhere. Meanwhile, I had waited a week from when I called to book the appointment, and my tenant was without a washing machine during that time. Now I have to start all over again. Do not use this business as he seems very erratic and one of the most unprofessional experiences I've had as a customer.

These guys went above the call of duty when servicing my little Italian ascaso! Got her purring…read moreagain and solved my leak issues plus took the time to show me the grind that works best in my machine! All this and an awesome shot of expresso for the road ;)

Oh No They Didn't! Wow! And I thought businesses in the USA…read morewere bad. These guys take the cake. I took my espresso machine to replace all the seals and gaskets (seals and gaskets I paid for in the states and brought to Whitfield). They charged me $112 for that and didn't return my old gaskets as I had asked. I got it home, fired the machine up and hot water sprayed all over the place. It came out so fast I didn't know where the leak was. I called Whitfield and the first thing out of his mouth was, "the sight glass might be cracked". I never said where the leak was. They then said I would have to pay for the glass and didn't know if they could get it in Canada or not. As extra punishment, Whitfield decided to not call me at all until I had a male friend call them on their greasy dealings with me. Do not go to these guys. They are not ethical nor are they honest. They seem to think they are the only game in town and that they can pull this kind of stuff on customers. Whitfield Food Service Equipment was quite willing to ruin their reputation all over an $8.50 sight glass. What does that tell you? It tells you they're not worth even a star rating. Greasy!