Professional, very knowledgeable, and helpful. Les has fixed my older appliances with no fuss. He…read morerepairs rather than trying to sell you new appliances. Honest.

My dishwasher stopped working so we called Les. In less than 3 hours he was here and got my…read moredishwasher running. Courteous, professional and very reasonable!

Subzero recommended we go through Derek instead of other service providers in Victoria. Derek was…read moreAWESOME. He was helpful, attentive and prompt. He immediately diagnosed the issue and fixed everything accordingly, and under his ballpark estimate that he gave me on site. We needed to meet three times (diagnosis, machine pickup, and machine re-delivery) and Derek came when he said he would, and he called when he said he would. You can't ask for more than that these days! I couldn't be happier with his service and highly recommend him.

very rude to deal with & actually messed up the repair by forgetting to put it together…read moreright....after many repeat calls to fix issues we finally called someone else. Do not let them convince you their overpriced ASKO machines from Sweden are "top of the line" they are the only ones that sell them for a reason...

I have not experienced customer service this excellent ever before. Doug went so above and beyond…read morewhen my carpet cleaner died, all he was able to charge us was 5$ for a part but went so above and beyond the call of duty, he saved us probably over 100$ we would have had to spend on a new one! If anyone needs anything he can provide PLEASE support him! I cannot stress enough how simply amazing and incredible his service is!

Terrible service. I would not recommend this company. I posted a review previously that explained…read morewhy but Yelp removed it. They said it was too "personal". So I guess that I can't say exactly what happened but trust me this company deserves a one star rating.

I am super impressed with the service I got from this business. My dishwasher stopped working and I…read morecould not figure out what was wrong. Living on my own and on a limited income I was nervous about calling in an repair technician but I had to have it fixed. The day before he was to arrived the handle fell off my fridge and my washing machine stopped working. It was like an appliance conspiracy to drive me insane. All the same make. This is a local family run business. Mum does the administration, Dad and their son Paul do the repairs. Paul arrived ten minutes before stated appointment time. Neat and tidy, extremely personable and pleasant. Went to the dishwasher turned it on and nothing happened but he heard a click. He said it is your drain hose. Then he turned around and put the handle back on the fridge, then went to the washing machine and turned it on and told me what was wrong (my fault not the machine) Went back to the dishwasher pulled it apart, cleared out the drain hose (tiny cap had blocked it) put it all back together again. Everything left neat and tidy, all done within 30 minutes and the cost was extremely reasonable. I would highly recommend this firm and will definitely be using them again.

I had a problem with a 25 year old handle and switch for a Kenmore central vacuum, and inquired…read moreabout a repair. They had the handle in stock. The salesman wanted to sell me another used hose and powerhead, which I did not want. When he finally agreed to ask the repair person to look at it, they found a replacement wired switch for in the handle, and the handle, and sold both to me and the repair person gave me valuable advice on how to reassemble it. I rate the repair person a 5/5 for being honest and helpful and knowledgeable. However, the store is sometimes staffed by someone else who lacks those attributes. They might do better to just close the store on those days. Perhaps that is why the reviews are either 1s or 5s. I was quite insistent and persistent to get to the solution.

Took my Dyson cordless in because power head not spinning. When I picked it up,2 days later said…read morethat they could not repair it. Checked Utube and showed how to clean connections. It works! Do not recommend them

I couldn't have been more pleased with the promptness , the professionalism and the friendliness of…read moreour service tech. He did an excellent job repairing our washer and gave us some tips to keep it running in mint condition. Will definitely use him if we have other needs in the future!

I have dealt with Jack many times from a business to business perspective, with no issues. This…read moretime I needed a repair for my personal use. After doing my own research and understanding the repair and ETA for parts I made the decision to repair my appliance, as opposed to purchase a new one. Reason for this is a new appliance would have put me back two times the repair cost. He seemed reluctant from the beginning (I should have taken that as a sign he really wasn't interested in doing the diagnostic or repair, and not trusted him to complete the work - despite previous working relations). I noted a new appliance was going to be twice the price, and explained I would rather complete the repair than shell out additional money for a new one. At the time of diagnostic, he reset something, and "coincidentally" couldn't replicate the issue. He then told me to go buy an appliance that is roughly the cost of the repair; although he failed to realize that unit is a construction spec, one that only developers can purchase. I knew this, because I had tried to purchase one prior to me call ing Jack's in the first place. The minute he left, the issue persisted. Leaving me at square one, with a diagnostic fee, an unanswered text and phone call. I suppose he is only good at dealing with "easy, quick fix repairs".

I don't know how their google rating is so high because I don't think I've ever had worst service…read more The washer they replaced my old one with is COVERED in black mould, and worst yet, doesn't even work. It's drain sensors are broken so it stops mid cycle with dirty water pooled inside. Took my a whole day to trouble shoot it. Repair people take FOREVER to book and don't even arrived on the scheduled day. This happened three times when I've moved around my schedule just to let them in and they didn't show.

I really needed a new fridge as ours was broken and he was able to get it delivered to us as well.read more

My LG front loader washer broke. After calling many other companies and either being told no or…read morethem not showing up, Jack from Jack's Appliance Repair recommended Cam from Journey. Cam was professional, he was able to come quickly and arrived at the time I was given. He was honest and showed me the broken parts. He also gave me advice on how to properly maintain my machine and which laundry soap to use.