Jim knows his stuff! Honset, prompt and cost sensitive - definitely my go to company for ALL my…read moreappliance services and questions!

Called to set up an appointment for a propane stove issue. They walked me through a few steps and…read morethe issue was resolved without the need for them to stop by. Have used them before for different problems, and the service and results were great.

I have dealt with Jack many times from a business to business perspective, with no issues. This…read moretime I needed a repair for my personal use. After doing my own research and understanding the repair and ETA for parts I made the decision to repair my appliance, as opposed to purchase a new one. Reason for this is a new appliance would have put me back two times the repair cost. He seemed reluctant from the beginning (I should have taken that as a sign he really wasn't interested in doing the diagnostic or repair, and not trusted him to complete the work - despite previous working relations). I noted a new appliance was going to be twice the price, and explained I would rather complete the repair than shell out additional money for a new one. At the time of diagnostic, he reset something, and "coincidentally" couldn't replicate the issue. He then told me to go buy an appliance that is roughly the cost of the repair; although he failed to realize that unit is a construction spec, one that only developers can purchase. I knew this, because I had tried to purchase one prior to me call ing Jack's in the first place. The minute he left, the issue persisted. Leaving me at square one, with a diagnostic fee, an unanswered text and phone call. I suppose he is only good at dealing with "easy, quick fix repairs".

I couldn't have been more pleased with the promptness , the professionalism and the friendliness of…read moreour service tech. He did an excellent job repairing our washer and gave us some tips to keep it running in mint condition. Will definitely use him if we have other needs in the future!

Professional, very knowledgeable, and helpful. Les has fixed my older appliances with no fuss. He…read morerepairs rather than trying to sell you new appliances. Honest.

My dishwasher stopped working so we called Les. In less than 3 hours he was here and got my…read moredishwasher running. Courteous, professional and very reasonable!

Dec.5/23 I called to have technician come and repair the door handle of my Bosch dryer. i was told…read moreit would be $139.00 for him to come out to look and give a quote. He called the next morning and left a message. when I called back, I couldn't leave a mess because his voicemail was not set up. I "you-tubed" the problem, bought the part for $90 and replaced it myself. He called later that day and I told him I repaired it. I'm glad his VM didn't work because I probably saved myself $300!

From the owner: We are authorized by your manufacturer for service and installation. Our technicians are factory…read moretrained and are registered in active trades apprenticeship programs ITA. We service and install appliances. If we diagnose and suggest you repair or replace it, we are able to help reccomend and pick up and install appliances.

I highly recommend ProFix Appliance Service. I had a washer problem, as the water was not draining…read moreand the machine was not balanced. This service came out immediately and after an hour identified the problem They ordered the necessary parts and told me they woud come back for the install in 3 days. True to their word ( which is highly unusual these days) they were installing the new parts on the 3rd day. The washer now works great and doesn't make noise when spinning out.. They are very polite and most important competent!! Good Guys to know.

The technician seemed knowledgeable and the repair was completed quickly. However, just days after…read morethe repair, the machine broke down again. Unfortunately cannot recommend them.

Hard working, highly competent and professional. Prompt service with good communication…read more Chris has diagnosed and fixed a couple of our appliances within the last 12 months. He'll let you know whether the appliance is worth fixing or should just be replaced. The honesty is appreciated. I highly recommend this company. Thanks Chris!

Zero Stars - Incompetent Work, Abandoned Job, $170 Stolen I…read moregave Chris TWO MONTHS to make this right before writing this review. He has ignored every attempt at contact. Here's what happened: Chris claimed expertise with LG dryers. He diagnosed a "faulty roller wheel" and charged us. After multiple texts over several weeks, he finally installed the part. The dryer was LOUDER than before. When I immediately pointed this out, he attempted a quick "fix," then abruptly announced he was having surgery and would send "another company" to finish the job. He literally bolted from our house mid-job, saying he had no time. That was months ago. No other company ever called. No follow-up. No response to texts, emails, or website messages. Radio silence. Here's the kicker: I took the wheel he removed to an appliance parts supplier. They found NOTHING wrong with it. Chris misdiagnosed the problem, made it worse, and then abandoned us. This wasn't a complicated repair - Chris was clearly out of his depth and either couldn't or wouldn't admit it. His complete lack of professionalism, accountability, and basic customer service is astounding. He took our money, damaged our dryer, and disappeared. We're out $170 with a dryer in worse condition than when he started. While I hope his surgery went well, he has no business operating as an appliance repair technician. This is either gross incompetence or outright fraud. Do not hire this person. You will regret it.

Excellent service. Our chest freezer failed, we live on Orcas Island so expected it would take…read moresome effort and time to get it fixed. Lorin happened to be on the island and came by the same day to troubleshoot the problem. Wow.

Would like to thank a local Island company for their really great and prompt service! Lorin…read moreserviced our sub zero refrigerator and it's working better than ever! Thanks Lorin!

We had an absolutely amazing experience with Superior Appliances, Lane was knowledgeable, efficient…read moreand kind. We had a part break on our Speed Queen dryer after being recently fixed by a different company who we learned had charged us for a factory part but used a discount part which then broke. Lane walked me through what he was doing, why, and what to be aware of for the future. The work was fast and high quality and we'll definitely be calling again for any needs in the future.

Lane arrived at my home right at the appointed time and was very friendly and professional. He…read morecovered his shoes and went immediately to work finding the source of the problem with my washing machine. He clearly knows what he's doing, quickly identified the problem and then then described my alternatives -- replace the electro-mechanical drivers, which would have made more business for him, or buy a new machine, which seemed like the best choice based on the cost of the repairs and the age of my washer. I appreciated his objective advice and will clearly call him if I need help again.

I suddenly had a problem with my Sears dishwasher on a late afternoon. I called around trying to…read moreget some help - and was referred to Appliance Experts in Poulsbo by Bill's City Appliance repairs as a possible option for the repairs that were needed. Jeff answered the phone-listened to my concerns-and was able to diagnosis the problem over the phone. He was able to talk me through the repairs and stayed on the phone to make sure that things were going in the right direction. We are so grateful!!!

My dishwasher wasn't draining. Jeff came the next business day. I thought the drain pump had quit…read moreworking but it only took Jeff a minute to determine that wasn't the case. He found and fixed the blockage within minutes and showed me a couple of things I didn't know. He charged a reasonable minimum service call fee which I was glad to pay. It's really nice to have a friendly and expert appliance service available to us on Bainbridge Island.