I highly recommend ProFix Appliance Service. I had a washer problem, as the water was not draining…read moreand the machine was not balanced. This service came out immediately and after an hour identified the problem They ordered the necessary parts and told me they woud come back for the install in 3 days. True to their word ( which is highly unusual these days) they were installing the new parts on the 3rd day. The washer now works great and doesn't make noise when spinning out.. They are very polite and most important competent!! Good Guys to know.

The technician seemed knowledgeable and the repair was completed quickly. However, just days after…read morethe repair, the machine broke down again. Unfortunately cannot recommend them.

Actually let's be frank. We had an urgent refrigerator repair need, with food spoiling, & they…read morenever returned our calls. My wife came down with a kidney infection as a result of the refrigeration issues in midsummer. How hilarious! What fun not to answer numerous urgent phone messages left in good faith! Yay! Who cares, probably because our phone had a non-360 area code - serves us right! My wife's family has a 40 year history in San Juan Island - her dad was once the Grand Marshal of the 4th of July parade in Friday Harbor - but who cares. If you already know Bruce, go ahead, but if you don't, stay far away & make other plans for your health's sake.

Bruce is an authorized dealer for Thermadore. We had a warrantee issue with our refrigerator, Bruce…read morecame out to the seen recognized the problem ordered the parts and made the repairs very efficiently. Thanks for you expediency. Paul

Professional, very knowledgeable, and helpful. Les has fixed my older appliances with no fuss. He…read morerepairs rather than trying to sell you new appliances. Honest.

My dishwasher stopped working so we called Les. In less than 3 hours he was here and got my…read moredishwasher running. Courteous, professional and very reasonable!

I have dealt with Jack many times from a business to business perspective, with no issues. This…read moretime I needed a repair for my personal use. After doing my own research and understanding the repair and ETA for parts I made the decision to repair my appliance, as opposed to purchase a new one. Reason for this is a new appliance would have put me back two times the repair cost. He seemed reluctant from the beginning (I should have taken that as a sign he really wasn't interested in doing the diagnostic or repair, and not trusted him to complete the work - despite previous working relations). I noted a new appliance was going to be twice the price, and explained I would rather complete the repair than shell out additional money for a new one. At the time of diagnostic, he reset something, and "coincidentally" couldn't replicate the issue. He then told me to go buy an appliance that is roughly the cost of the repair; although he failed to realize that unit is a construction spec, one that only developers can purchase. I knew this, because I had tried to purchase one prior to me call ing Jack's in the first place. The minute he left, the issue persisted. Leaving me at square one, with a diagnostic fee, an unanswered text and phone call. I suppose he is only good at dealing with "easy, quick fix repairs".

I couldn't have been more pleased with the promptness , the professionalism and the friendliness of…read moreour service tech. He did an excellent job repairing our washer and gave us some tips to keep it running in mint condition. Will definitely use him if we have other needs in the future!

Rohit was very professional, assessed the problem, explained issues at hand, provided an honest…read moreopinion; didn't waist time or tried to do work that was unnecessary. Very thoughtful.

Rohit was pleasant, responsive, and completed the repair. Rohit was familiar with the issue…read moreaffecting my type of refrigerator and was ready to address it right away, which was helpful. I approved defrosting the fridge and replacing the part. However, he didn't inform me that water would continue to drain afterward and left immediately after payment. I then found water pooling on my laminate floor and had to call him back right away. He didn't seem aware of the risk this poses to laminate flooring. The service call and repair were $275, plus the cost of the main control board. Rohit did the job in 35 to 40 minutes, and I found him invested in his work. I'm giving 3 stars due to the lack of communication and concern about potential floor damage.

Zero Stars - Incompetent Work, Abandoned Job, $170 Stolen I…read moregave Chris TWO MONTHS to make this right before writing this review. He has ignored every attempt at contact. Here's what happened: Chris claimed expertise with LG dryers. He diagnosed a "faulty roller wheel" and charged us. After multiple texts over several weeks, he finally installed the part. The dryer was LOUDER than before. When I immediately pointed this out, he attempted a quick "fix," then abruptly announced he was having surgery and would send "another company" to finish the job. He literally bolted from our house mid-job, saying he had no time. That was months ago. No other company ever called. No follow-up. No response to texts, emails, or website messages. Radio silence. Here's the kicker: I took the wheel he removed to an appliance parts supplier. They found NOTHING wrong with it. Chris misdiagnosed the problem, made it worse, and then abandoned us. This wasn't a complicated repair - Chris was clearly out of his depth and either couldn't or wouldn't admit it. His complete lack of professionalism, accountability, and basic customer service is astounding. He took our money, damaged our dryer, and disappeared. We're out $170 with a dryer in worse condition than when he started. While I hope his surgery went well, he has no business operating as an appliance repair technician. This is either gross incompetence or outright fraud. Do not hire this person. You will regret it.

Hard working, highly competent and professional. Prompt service with good communication…read more Chris has diagnosed and fixed a couple of our appliances within the last 12 months. He'll let you know whether the appliance is worth fixing or should just be replaced. The honesty is appreciated. I highly recommend this company. Thanks Chris!

Jim knows his stuff! Honset, prompt and cost sensitive - definitely my go to company for ALL my…read moreappliance services and questions!

Called to set up an appointment for a propane stove issue. They walked me through a few steps and…read morethe issue was resolved without the need for them to stop by. Have used them before for different problems, and the service and results were great.

Very trustworthy. Fixed my dryer expertly. He is a nice person and I felt comfortable having him in…read morethe house.

Requested service on a 6 year-old Kitchen-Aide refer/freezer that was not making ice anymore. Was…read moretold by the receptionist that due to the complexity of the computers in the unit, they could not assist. Heard great things about this repair business, but unfortunately they weren't able to help. Now I have to call Judd & Black to repair and it will more than likely cost me hundreds of dollars and my first born ! Thank you for being honest however about your repair abilities and scope of work you are willing to do. Honesty is much appreciated.

Outstanding customer service. Accommodated our needs for installation delay and our home…read moreimprovement project requirements. Delivery was smooth and professional and very courteous. So happy with this purchase.

We came home from a three-day trip to find our microwave/oven on with the oven warm inside…read more Something must have shorted, and the only way to turn it off was at the circuit breaker. The next day, I spent three hours on the phone with KitchenAid who informed me there was no one in the area who could fix the microwave/oven; although, we could call a KitchenAid certified repair company in Mount Vernon. I call them, and they said they don't repair anything they didn't initially install. Really? I decided to call Broadview Appliance not knowing whether they repaired KitchenAid appliances. The gist of the two-minute call with Broadview was "No problem. We can come out in three days." Sure enough, AJ, the appliance magician, showed up a few days later and immediately assessed the issue, sharing that not only would it be no problem to get the parts, but it would cost significantly less than the Mount Vernon company had estimated it would cost. The snow delayed AJ having to install the parts, but as promised, our microwave/oven was repaired and running smoothly before Christmas. There aren't words to express our gratitude for Broadview Appliance and the professionalism and laser-focused diagnostics done by AJ. Broadview deserves six stars and not five!