Lived on Orcas for the last 7 years and have built a house, garage and greenhouse there. Island…read moreHardware has been great. They are well stocked and staff are incredibly friendly and helpful. I am there a couple times a week. Riley has been a life-saver.

This store is a life saver!…read more We are contractors and had a job on Orcas Island. We had never been to Orcas before and were unfamiliar with the area. Before we set out for the island, I looked up local hardware stores (just in case). I found Island Hardware & Supply, called them to make sure they would have what we MIGHT need, hopped in the truck and got on the ferry. OF COURSE it turned out that we DID need some items, so we set off for the Hardware store. We got lost and ended up at the little hardware store in East Sound - we thought we were at the right store, but they didn't have any of the supplies we needed. We were pretty confused until I found out from a local resident that the little hardware store in East Sound is on North Beach Road, and the big hardware store (Island Hardware) is on West Beach Road. So we hopped back in the truck again, and set out to find Island Hardware. (yes, we got losat again...but eventually figured it out) We were so relieved when we located the store and were able to purchase the supplies we needed, because we were thinking that we would have to get on the ferry and drive to the home depot in Mt Vernon (that would have taken forever). Island Hardware had all the stuff we wanted, lumber, tools, big bolts, lag screws, plumbing supplies etc. They even have a couple of little gas pumps which was handy for us. We had the occassion to go back up to Orcas for round two of the job which was exterior painting. The paint we purchased needed to be re-tinted at the last minute. We remembered that Island Hardware had a paint department and took the buckets of paint to them with our fingers crossed. Even though we didn't buy the paint from them, they happily re-tinted it for us...I thought that was pretty generous and excellent customer service!

Great store for interesting browsing and specifically for grilling and plants in early spring…read more The service is friendly and the staff is knowledgeable. Prices are decent. We'll be back in the future!

First class staff. Helpful. Knowledgeable. Answer the phone and go above and beyond to support you!…read more Store is well-stocked, organized and staffed with folks who want to support you.

Always been amazing. Had so much fun nerding out at the knife counter, the younger fella whose name…read moreI can't remember was more than accommodating and really knew his stuff! I am hard to impress when it comes to pocket knives. Very reasonable prices for brick and mortar store, often seeing people charging a lot closer to msrp and higher in Seattle. Go get a sick spyderco pm2 in cruwear with canvas micarta, or maybe the salt serious pm2 in glorious magnacut! Or just a mora if you need an amazing 20$ knife. Best part of the store? Definitely be the weirdo Joe M. In the back of the house, that guy is hilarious. Maybe one of the best people I've met.

Their equipment rental team were very helpful and courteous. i needed help with attaching an…read moreaccessory to the upholstery cleaner and after searching the internet for more instructions, I called them asking for help. Max went and got the piece I was describing and walked me through how to attach it properly. Customer service is unmatched!

Wow so these employees really care about their customers I remember years ago coming back and…read morereturning a door knob after being opened I felt so bad about returning things don't know why absolutely hate doing it I expressed how frustrated I was trying to set it up and how it was too bad none would fit YOU WOULDN'T BELIEVE IT they sent someone to do a install who just got off shift free of charge and he turned down a tip now I don't know if he still works there but even being a good value cheeper item he still did like a 60$ install and turned down any money to help! What kind people they also have a great and large selection :) employees that truly care and know what they are talking about and unlike Walmart employees they actually will show you where things are there very knowledgeable on different items and installs!!!!!! Thank you from the bottom of my heart for being kind and fixing my issue in my home for real warmed my heart made me have faith in society sometimes a little help can make a big impact!

The new parking lot was created where old repair shop was. The store was reorganized. What a…read moredisaster. Now will go to sells and ace, sucks

We've been buying stuff from Sunset Builders Supply for over 20 years. I have nothing but great…read morethings to say about the owners, the knowledgeable staff, and the great products and services. I especially appreciate the local community, and how we work toward a common good; supporting each other. I can't recommend them enough. From lumber to plumbing, bedding plants and more, Sunset is my favorite place to shop.

Great selection of all kinds of products and helpful customer service on the island. Highly…read morerecommended

My dog was feeling self-conscious about his new sweater so I thought a quick field trip to Browne's…read morewould build his confidence and it sure did! The employees were so warm, friendly, and encouraging! They lavished praise and biscuits on my boy and he was beaming by the time we left. We also picked up a fairly priced, pretty roll of wrapping paper, a roll of tape, and a new ID tag for my dog's collar. If you need something on the island, Browne's will more than likely have it or be able to direct you to a shop where you can find what you need. There's ample parking and the interior of the store is spacious, well lit, and clean. There's also a wonderful garden center in the back with a great selection of plants and supplies. Thanks, Browne's, for brightening my dog's day!

Nice selection, especially with their new and expanded lumberyard…read more Horrible customer service. On multiple occasions I have attempted to get a quote on special order items , leaving my contact information and spec sheets. Even with multiple reminders I rarely receive a reply.

If you live, boat or visit Anacortes, the only hardware store that has it all is Sebo's Henry…read moreHardware. We keep our old (1941) wooden trawler there at Anchor Cove -- and we're in Sevo's sometimes twice in a day (we forget stuff). The most helpful (and cheerful!) staff, the best selection and we always leave satisfied!! Thank you to all the Sebo's folks!

Great store. Great staff. I'm only in town for a residential job but visiting from Seattle. Had the…read moreparticular putty I needed. Sherwin Williams and Ace both treated my like I was ruining their day by asking for this putty. Next time I'm in town for a job I'll come to this store only

I've been shopping at Ekrem Hardware for many years and I still go there. It's a great local…read morehardware store to go to! Excellent customer service! I highly recommend going shopping here!

Five stars is the max rating allowed, but I want to give them a 10! I've been buying here for the…read morepast 8 years, and will buy - both personally and for our business - from no one else. Their staff is well trained, friendly and professional - they bend over backwards to satisfy customers. We have also placed innumerable special orders, and they have satisfied 100% of the time. And in support of local woodworkers, they even give a discount to our woodworking club, the Northwest Corner Woodworkers Association. Their inventory for fasteners of all kinds exceeds what the big box hardware stores offer. I highly recommend Ekrem's to any and all I come in contact with regarding where to go for hardware supplies. If you want to contact me to confirm my extreme confidence in Ekrem's, contact me through our business website - KairosInkleLooms.com.

My dog and I both love Henery's…read more It is small, yet has what you need. Somehow they get a lot into that small building! Speaking of that, go back to the aisle with the many small boxes that contain every tiny, unassuming replacement thingamabob and doohicky ever made in the world! I have NEVER seen this assortment of bits and thingies anywhere else. I mean let's say your hammock stand loses that screw with the largish plastic knob to help turn it with only your hand. By golly, there's a replacement one in that aisle! It is similar to Harry Potter's room of requirement if everything required was small. The workers are extraordinarily friendly. They either really like their jobs or are award-winning actors because I am a believer. BTW, dogs and the humans get free treats (popcorn for humans). Know that they do not sell lumber. Also know, you can rent stuff like power washers, etc. So what's not to love? It's WAY better than some gwaddafful anonymous big box. Albeit some things are more expensive than...say Amazon, but that is small town life. I read the review that complained of all the merchandise there being from China. NOT 100% true because I bought a nice bird feeder made in the USA there, but yeah most of it is. Everything everywhere is made in China, not just at Henery's. Heck, your souvenir to remember your wonderful trip to "fill in the blank" (not China) was probably made in China. Caveat though. Because they are small (but mighty), you sometimes may need to go to said big box. Hopefully not though. P.S. There has been discussion in my household as to whether it is pronounced with two syllables (HEN-RYS) or three (HE-NER-IES), so if someone with certain knowledge of it can clear that up, it would end that discussion once and for all.

These folks are the best. They always seem to have just what I need, or can get it in stock quick…read more Customer service is excellent. Close and convenient.

Customer service is the worst here. Stood at the paint counter for ten minutes while the two women…read moreat the main register chatted it up with each other. Finally, Anne, the older woman, moved away from the register to go put something away and looked right at me, but didnt offer to help or get someone to help. Finally, I asked if someone could help me get some paint and Anne, in a condescending, syrupy sweet voice said "We'll get someone right over to help you!" She's always like this-rude and condescending to the women, but oh so nice to the men. Its pathetic. Later, as I was paying for my items and my coupon didnt work, Anne came over to help the cashier and said "we're just having one of those days" while giving me a dirty look. Every time I'm in there, she acts like its a personal insult to have to help anyone. Just retire already. While I was waiting, I saw no less than six people working at the store on a Tuesday afternoon, so if any employees actually cared to help out, it would be a well-staffed store. Instead its just a bunch of paid dead weight. There's an older gentleman there, I believe his name is Martin, who is wonderful-very helpful and knowledgeable, but the rest of the staff is miserable. Given the multiple reviews over a span of years about the same issue, its clear that the manager and owner dont care, so now I drive all the way out to Lynden and support that well stocked store and kind and knowledgeable staff. Most of the staff at Lynden Ace are high schoolers but have much higher maturity levels than pissy old Anne.

Customer service here is sub-par. Today I had an online order that was ready. I called as I was…read morearound the corner since reception there sucks. Young lady answered the phone and was snarky with me. Didn't let me finish and told me online orders need to be picked up in the store. Yeah, ya think! I'm trying to call as I'm 30 seconds away so I don't have to come into the store. I told the you girl on the phone that I will be around the back, ad it was water softener salts. The conversation was literally "ok" *hangup*. So I pull in around the back, waited about 5 minutes. Nothing... called again and said I'm around the back. "Ok, I'll send someone right out." Of fine. The young chap comes out. Grabs what I thought was my product, and went around the front. Not long after that, he came around the back. So apparently communication doesn't thrive at this place. The nice young man came and loaded the item into my car. I get home and he had loaded pool salts. Not water softener salts. If I had filled that softener tank with that, who knows if any damage to the appliances, or skin damage could have occurred. Since pool salts are to chlorinate the pool. I took the item back to swap the correct one, waited in line as there was someone ahead of me. I don't know if it was a supervisor at the other register, but she could have at least acknowledged me standing there and tell me someone will be right with me. Like, you see me, right? I get the product swapped, but no apology or anything. And seeing some of the other comments here, I think the owner needs to reevaluate the work atmosphere there, because it's so basic. I didn't feel welcomed. This needs to change. Until then, I'll go elsewhere.