Just called to set up an estimate and eventually schedule service. I talked to Liz on the phone and she was unpleasant and unhelpful. It was as if I was disrupting her day by asking to give her company business. I asked about an estimate and she said "some things can't be priced unseen." So I asked if I should schedule an estimate in person and she acted like she had never heard of such a thing. She said a scheduler would call me back and I asked how long I should expect that to take. She said she had no way of knowing. Thanks a lot. Depending on the cost, I may still book this company because the service is highly rated here, but this company needs to work on their customer service and relations. read more

I'm in the process of putting my house on the rental market and needed a good deep clean on my carpets before anyone moved in. Eric was very nice to talk with when I called to make my appointment and was even able to fit me in a few days later because someone had cancelled. He texted me the day before to confirm the appointment and then again when he was on his way. He arrived with a smile and ready to work! He said it would take about 1.5 hrs and that I could leave and he would text me when he had about 25-30min of work left. I ran some errands, got the text and headed back. When I walked in, my carpets looked amazing and my house smelled wonderful! I bought the Yelp deal ($100 - for $150) and the work was well worth the money. I will call him again when I need my carpets cleaned in my new home. Thank you so much!!! read more

Eric was very communicative via yelp and answered all my questions. He is knowledgeable about upholstery cleaning. My service window was between 1-4 but he didn't arrive until after 4. My sofa looks great again, even if it has seen better days. I do feel the area rugs I had cleaned seemed kind of rushed as he was wrapping up. But other than that very happy. read more

Eric did a wonderful job! My cat decided to vomit on the newly installed carpet (instead of on the tile inches away) and it left an unsightly stain in the middle of the floor. He was able to remove the stain with minimal effort. Pricing was decent as well! I plan to use him in the future. read more

Sanitize 4 Serenity - Carpet Cleaning Near Me - Baltimore, Maryland

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Eric far exceeded my expectations. My basement carpet hadn't been cleaned in 10 years. I knew the carpet would look better after, but wow, my carpet looked brand new. Friendly, efficient, and reasonably priced. Will use these guys in the future. Highly recommend Sanitize 4 Serenity. read more

Holy Cow! I have so many great words to describe Sanitize 4 Serenity! PROS 1. Quick to respond to initial call 2. Great communication (confirms appts day before, gives ETA when on his way, etc) 3. Punctual 4. Very passionate and knowledgeable about a wide range of services (sofa, carpet, tile floors, air vents, and even design software for my child's birthday party banner I was working on lol). 5. White sofa cleaning looks amazing (despite that we live in that room with a toddler so that sofa takes a real beating) 6. Carpet looks better than I've ever seen it (It looks too nice to walk on. lol No, seriously. Take off your shoes! lol) 7. Eric is as friendly as can be CONS 1. None I've used multiple carpet cleaning companies trying to find the right fit. We found it! Sanitize 4 Serenity will be hearing from us again (and with a toddler and a white sofa, probably sooner rather than later lol). Thank you again!! read more

I needed my dryer vent cleaned and searched yelp for good reviews. I contacted a handful of places and ended up choosing Sanitize 4 Serenity because they said they could come the next day. Eric came and he was awesome! He was super friendly and actually taught me a lot about the process. He even gave me advice on future maintenance I could do myself. I'll definitely be using S4S again and recommending them to others. read more

1 week before I was going to leave my vacant house. I called serenity to see if they would do the carpet. They said they couldn't make it for a week. I told them I needed it done sooner and they. They actually came after hours to fill my needs. I warned them that everything was just painted and I would be livid if 1 scratch occurred on the trim or walls. They said don't worry and it would never happen. They kept their promise The carpet that is at least 15 years old looked alive again and I know it will not be a concern of a prospective buyer because the beautiful work that Eric did for me. What was once my concern of a negative to a perspective buyer no longer was a concern. I will suggest them to anyone who needs a professional carpet cleaner read more

I cannot speak higher of my experience this company went above and beyond my expectations, Explained everything was very thorough and time effective. They also addressed multiple problems I had not originally articulated. I called for carpet cleaning, ended up fixing why my children and I were constantly sick with lung infections!! read more

I was looking for someone to revive my worn out, heavily stained carpet on my stairs. My last resort was to pay for replacing the carpet. I recently had my floors laminated because the carpet in my living room was beyond any type of carpet repair cleaning. It was so bad a carpet cleaner had to refund my money because he said it was too soiled. I gave carpet cleaning one more shot on my steps (and I am sure glad I did). I looked into another company and found Sanitize 4 Serenity on Groupon . At the time I was very pregnant and was about to go into labor any day. I warned Eric of this and he was very nice and very accommodating to my schedule. He texted me the next morning to confirm my appointment. I asked him if there was any hope in reviving my carpet and he said yes. He was a true miracle worker and he kept his word. Mind you my carpet was pretty disgusting and Eric made it look brand new. He should've taken a before and after picture. I was extremely happy with my service and told my husband how we didn't have to spend more money on replacing the carpet. Thanks again Eric! We will definitely use your services again in the future. read more

UNBELIEVABLY GREAT JOB!! I will not only have him back in one year but recommend him to other neighbors!!! read more

Wow, Eric (the owner) practices customer service to the max. Booking was a back and forth but only because I called after hours, then missed a call, and the cycle repeated a few times more. However once we talked, everything was seamless. They sent a text message 24 hours before confirming the appointment, and showed up early! It was amazing, and if I want there early Eric was going to wait, so no pressure there. Eric is the sole technician as well as the owner. When I asked him about expansion he said he hasn't found anyone that would keep his level of quality assurance. I thought this was a canned speech, but through seeing his thoroughness on the job, I'm a believer. Although I went through Groupon, I will be a returning customer for appolstry and mattress sanitation/cleaning soon. TLDR:GREAT SMALL BUSINESS THAT DOESN'T BS AND DELIVERS read more

This joke just walked out of my house. First, I called him on a Friday and left a voicemail and no one called me back by Monday so I called again. That should have been my first clue. Secondly, I gave him details on every room of my house that needed cleaning including the 13 steps. I repeatedly mentioned that my home is a split foyer and that we have stairs. He even ASKED if I have stairs that need to be done and I told him the number. He said he would be here by 8 AM Wednesday and didn't show up until almost 9. When showing him the house, he asked about the steps and I told him yes of course they need to be done and because he forgot to include them in his original number he asked that I pay 55 dollars more. He was by far the highest of the three quotes I got but because of the reviews on here I went with him, as I usually always like to have quality over cost, but this was too much! When I told him I wasn't paying an additional 55 (because we had discussed the stairs. IF we had not, I would have gladly paid as it could be considered a reasonable oversight) he turned around and walked out of my home. Now all of my furniture is piled in my living room. I completely disputed the last two nights of my life completing his checklist for preparing my home for him. I hope that maybe I caught him on a bad day and that this is not sincerely how he runs his business. That being said, walking out of a client's home after they did everything you asked all because you made a costly mistake when calculating your fee is NOT acceptable. DO NOT USE THIS GUY! read more

Great service and very honest about expectations! Eric is great. I would definitely use this company again.

Best customer service ever. Was able to get a quote over the phone, and he showed up right on time. The service was great. I had my carpeted basement cleaned after kids foot traffic, pet hair, and a couple pet accidents. He let me know what he could and couldn't fix before starting and told me treating the pet accidents with special treatment wouldn't be cost effective. Then he did a great job. My carpets look new. I love that he didn't try to rip me off and was really honest. Will only call this place for any future carpet needs. read more

Fast response time to my request for a quote. Great communication leading up to my appointment and the service provided was excellent; our carpet looks great. Plus Eric is a nice guy. Overall great experience. read more

We hadn't cleaned our jfamily room berber carpet, and stairway short pile for about a year, so we started looking around for someone with good reviews. We have sworn off the big names like Stanley as we've never been satisfied with the ones that spend all their money on advertising rather than quality work and customer service. When we saw the reviews for S4S, we initially were skeptical ... they looked too good. But we figured let's see what he says. When we called we talked right away to Erice, the owner. Told him what we needed. He asked all the right questions told us what would be required, mentioned that he is a green cleaner (main reason we called him as that was on Yelp), and then gave us what seemed like a very reasonable estimate. He gave us a window for arrival and kept us apprised by text of his ETA. So far so good. Now the best part. The carpet (both) looks better than they have in 10 years! He worked until he got it to his satisfaction and that also met ours. In fact, he worked on the family room so long that I actually tried to pay him more because I thought he earned it. And he had to do some extra steps in that room. Moved furniture (some heavy), put everything back perfectly. And he refused any extra payment. Now that's a guy who wants repeat business! And he will definitely get it from us. Thank-you Eric! p.s. don't forget to send me some of your business cards. read more

Eric promptly returned my initial call for a quote. On day of service he arrived at the designated time. Promptly cleaned carpet in addition to 30 stairs that required some "elbow grease"(hand cleaning). He was very professional, knowledgeable and just plain NICE. He wore shoe covers in the house.......that never happens with other repair companies) I paid the price I was quoted and no pushy oversell of products. As the other reviewers state he is 5 stars. I will only have my carpets cleaned by Sanitize 4 Serenity. They offer other services duct cleaning, upholstery cleaning and mattress cleaning. Carpet was dry within an hour so no obstacle course needed to move about the house. Thanks Eric for a job well don read more

I thought I was going to need to buy new carpets--until Eric came to my home. I had the trifecta of tough stains: old chocolate milk, old orange Mio, and old cat urine. When I called and spoke with Eric, he said he would do his best to get them out. Do his best is an understatement. He spent close to 5 hours at my home cleaning 2 bedrooms, a sitting area, 2 sets of carpeted stairs, and an enormous finished lower level. All WHITE carpets. Eric is a hard worker, very passionate and knowledgeable about the business. He approached each stain with an analysis that rivaled Crime Scene Investigators. I highly recommend Eric, the CSI of carpet cleaning! read more

Eric was very professional, he texted me with his ETA before arrival. Once he got here, he got right to work and did a fantastic job. My carpets haven't looked that nice since they were new and my carpets are old. He was very friendly and knew his business. He didn't try to sell me anything I didn't want. I told him on the phone ahead of time what was needed and that was that. I was happy with the price too, if I had rented a store machine, the soap and had to do the work, I wouldn't have saved much money if any because then, I had to do the labor. I will call him next time for sure, I'm going to bookmark his company in my bookmarks. I would HIGHLY recommend him to anyone!!! read more

Mr. Eric is the best! He cleaned the most revolting and disgusting poker room- the cream carpet was a brown/black mixture from coffee and artisan beer stains. The ladies and gents of the league were impressed. Plus, the rest of my coffee stained house is grand now! Be financially savvy and do not purchase a new carpet- just hire Mr. Eric. He runs many cleaning specials so check his website. read more

Eric was great. He was prompt and thorough. Our stairs were a challenge but he worked very hard to get them in good shape. His quote was higher than some others I received but I would say it was well worth it for a job well done. read more

I just recently bought a condo and wanted to get the carpets in the bedroom cleaned prior to moving in and Eric made it happen!! He is professional, quick, flexible and affordable. Eric and Sanitize 4 Serenity come highly recommended and I look forward to Eric adding air duct cleaning to his list of services (*hint, hint*). I'm already trying to book my 6 month carpet cleaning in October as Eric and Sanitize 4 Serenity will be the ONLY company to pamper my carpets. read more

I highly recommend S 4 S. I was referred to the company through nextdoor.com. I called, spoke w/ Eric Brice (the owner), and w/in a day ir so he was in my house hiving me an estimate. He looked at the various trouble areas, asked questions about certain stains (how long has it been stained, what caused the stain, etc.), and got back to me the same night w/ his estimate. The day of the cleaning, he came out on time, eore a mask, and got right to work. Eric is professional, friendly, and honest. He didn't make outlandish promises about which stains would come out. He explained exactly what he was going to try, but made it clear he couldn't guarantee that all the stains would be gone, or that my 20+ yr old carpeting would look like new. Five hours later, as it turned out, most of my stains were either completely gone or significantly less noticeable. You definitely get your money's worth w/ Eric. I highly recommend his company. read more

Eric is awesome! I am putting my house on the market and needed to know if my basement carpet could be salvaged, or if I needed to go ahead and replace it ($$$)! Eric responded to my request immediately, offered to come the very next day, AND give me a free estimate. I wish I could say the carpet doesn't have to go, but it does. But I am so grateful that Eric was kind enough to come out right away and give me his professional opinion for free! Great customer service! read more

Eric responded to my inquiry right away and was friendly, professional and knowledgeable. He was able to squeeze me in a few days later and was on time and did an excellent job. We moved into a rental townhouse and the stairs were absolutely filthy. He made them look like new! We will definitely be using his services again! Thanks Eric! read more

Eric did a great job cleaning my daughter's apartment at JHU. He was very responsive, dependable and familiar with cleaning cleaning college kids apartments. There were red red wine stains in the carpet and he did a terrific job getting rid of all stains. Highly recommended! read more

Our carpets are berber which are really tough to clean! We are renting and have a relatively young dog who has gotten sick and had accidents on this carpet. We had S4S come in and take a look at all the spots. They grouped the spots together and gave us a great price. Some of the spots were several months old so we didn't have high hopes that they would come up. They did and the carpet looks amazing!! We will definitely be doing this again when we get ready to move out. Would recommend Sanitize 4 Serenity to anyone!! read more

This company is awesome and Eric the owner is wonderful. I contacted Sanitze4 Serenity a few years back to get a quote on cleaning my one bedroom apartment. Let me tell you I don't regret it. He did an amazing job and my carpet was restored pretty much to brand new status. He left a lasting impression and as a result I'm reaching out to them once again since its time for another cleaning. All the spots and dirt from the high traffic areas were removed and Eric is very helpful and informative when explaining what needs to be done. I would recommend this company any day. He is on time, and takes his time to make sure the job is done right. read more

Eric was top notch and did a great job on my carpets. I've lived in a rental for 6 years and have 3 pets, and after his visit, my carpets look like the day I moved in. The day I called to schedule an appointment, he returned my call within an hour, and even was able to schedule me for the next day! Arrived when he said he would, and the pricing was what was promised. I totally feel like I won out on this purchase, and would recommend him to anyone. read more

Great service! Everything explained in detail. Prompt arrival and excellent cleaning! Reasonably priced. read more

Sanitize 4 Serenity - Carpet Cleaning Near Me - Baltimore, Maryland

I was completely ecstatic with Eric's work and his compassionate personality! We purchased a Groupon that covered 5 rooms, maximum 1,000 ft. Immediately, when I contacted the company, I was greeted and helped, although I was put on hold for 5 minutes, I was easily accommodated into their schedule, which can be difficult a few days before Christmas. When he arrived (on time!) he looked over the rooms we requested to be cleaned, and he recommended using certain rooms for the Groupon, and using the extra rooms/areas/hallways we wanted to have cleaned as supplements, which in the end, saved us money! He was very careful of furniture and pets, quiet, and he only took one short break! I offered him water/soda several times, but he said, "I'd like to earn that drink." He was sincere, honest, worked very hard, and an all-around nice guy! Our carpets look fabulous! And dried almost instantly! And I love that all his products are eco-friendly and do not harm animals. He's coming back in a few weeks to dryclean our sofas! I would recommend him to anyone and everyone! read more

I am getting ready to list my house and I wanted to have my carpets cleaned. There were some Groupons for Carpet Cleaning services form 3 or 4 different companies so I decided to check them out on Yelp. Sanitize for Serenity had 5 stars and great reviews so I decided to give them a try.... They were very easy to schedule with, using the Groupon was very easy and my carpets look great! The day before my appointment time I received a text message confirming my appointment time. Eric who cleaned the carpets was well within the 2 hour time window and he was friendly, explained everything he was going to do to clean the carpets and how long it would take him as well as dry time. He was very professional and they don't even charge extra for Berber!! I would highly recommend Sanitize 4 Serenity for any carpet cleaning. I really had a good experience with this company and would definitely use them again. read more

Eric came to my house in very short notice. He was very professional and honest. He called to let me know he would be a little late. That was very considerate of him, as I had already waited for over an hour from another carpet cleaner who gave me a higher quote than Eric. My carpets are now super clean, the price was reasonable, and Eric was professional and kind. Highly recommend. read more

Eric did an amazing job. I was adopting a free couch that had seen multiple small children, and two cats. There was paint, food, tape, dirt... and Eric made it all go away. He managed to clean things that I thought were completely embedded into the couch. He worked very hard and did a better job than I'd thought possible. He's a true professional and knows what he's doing. Sanitize 4 Serenity was worth every penny; I'd recommend them to anyone. read more

These guys are magical. Just moved into a place with horribly stained carpet (who knows how long it's been that way.) First thing everyone notices, and no one thought it'd ever look nice without replacing it. Eric came and within two hours it looked almost new. Completely amazed. Such nice, awesome people. I will recommend them to everyone I know. read more

Eric from sanitize is great! It was 85 for a master bedroom without any furniture moved, so basically not much carpet. He was timely and sent me a text to notify me of the ETA. He explained to me the process and did not make any promises. I did let him know I SPECIFICALLY needed pet stains removed when making the appointment. When he got here he said his product was not meant for pet stains...so I felt misled at that point. It has been a month since the cleaning and I still see the stains although the general carpet is clean. I would recommend him for a general carpet cleaning. read more

Eric just left our townhouse and it looks great! We have a chocolate lab and Eric did an amazing job getting all of our carpets cleaned. He sent a text message to me to let me know he was 10 minutes away and then he showed up on time and was very friendly. Unlike some carpet cleaners we have used Eric is up front about what is possible and goes over it with the customer when he does the walk through. We will be calling him again in the future because he is one of the most professional business owners we have had come to our town home and he did a wonderful job! read more

Eric came out today to work on my home and did a fabulous job. Carpets are clean like new again and I feel it was worth every penny. Highly recommend. read more

When we were moving into our house we needed the carpets cleaned between closing and move in. They came out immediately (day after I called) and cleaned all carpeting. Did a great job at great price! read more