After spending a whole entire day from hell in another dealership and getting lied to and them trying to sell me a car they didnt even have and wasnt even at their location of checked in yet. I decided to go straight to the dealership that actually had possession of the car I wanted. This dealership ended up being Sanderson Ford. I spoke with Jerry in sales who was amazing! He found out the car was still at the rail yard waiting to be checked in. We made arrangements for them to save that car for me the second it made it to the dealership. Because I had already sold my old car they even gave me one of their Drive One vehicles to drive until my car came in! Which ended up being the next day! They even got me a much lower precentage rate then the other dealership was trying to talk me into. When I went to pick up my car it was perfect and waiting for me. I walked in they had all the papers all ready for me to sign. I signed them all they gave me a very long walk through of my whole car and how everything worked. They had it all fueled up and ready for me to drive it off the lot. The whole process took maybe an hour or so and I was out of there. There was not fighting with them for the best deal, or the best precentage rate. No haggeling at all! It was the easiest transaction I have ever had at a dealership in my whole life. Thank you Jerry and Jerry for doing such an amazing job! I really appreciate all of your help and ease of doing business with you. The pleasure is all mine! I LOVE my Mustang! read more

They seem to be a bit slow today. Been here over an hour an still waiting for an oil change. To bad.

Finally, a new car dealership I will return to! I am generally very apprehensive stepping onto a dealership. In this case I felt completely at ease from the moment I stepped on the lot. I knew they had what I wanted, but I looked at a number of trim levels to confirm. Once we agreed on the vehicle, the negotiation was fair and honest. The trade-in value for my vehicle was very reasonable. I was most impressed with the finance process. Too many times at a dealership, you feel beaten and abused by the sales team, only to have the finance manager take advantage and attempt to tack more on to the deal when trapped in their office. NOT at Sanderson Ford. I wanted Ford Credit, got it, no bait and switch. I wanted a Ford Extended Warranty, go it, no bait and switch with cheesy 3rd parties. I did not want, nor was I offered, paint protection, alarms, or hidden add-ons. I sat at the Finance Managers desk signed exactly what we had agreed to. Best all around new car purchase experience... EVER! read more

Have purchased several vehicles throughout the years starting in 1997. Always a fair sale. Never pushy. We have bought our family cares there. Now our kids buy their family cars there. Feel like the Sanderson family is part of our family always recommend them to our friends read more

I had my oil changed at Sanderson and received excellent service! Logan was my service advisor, and I was very impressed with his friendliness, professionalism, and knowledge of product. After my oil change, he had a cool evaluation form filled out about my car, and informed me that everything was in top shape. Since my great experience, I have recommended this dealership to all of my family and friends. Sanderson and Logan definitely gained a customer for life! read more

This was by far the best car buying experience I've had. Paul was great. He found exactly what my wife was looking for, wasn't high pressure, and financing was easy! If you are in the market for a car go see Paul at Sanderson Ford! read more

Good dealership, not pushy and they don't play the same sales games as other dealerships do. We worked with Joe, he did a good job getting us fair trade value and a great deal on a 2016 Edge. No games with bringing in the "sales manager ", no funny business in finance either, just straight forward car purchase. After bad experiences at Bell ford we drove 40 minutes to Sanderson and would do it again. This is an honest, no games dealership I highly recommend. read more

Review is for Sanderson Service Dept: This team is the best of the best as far as I'm concerned. Mike Alevizos has been taking care of my ride for several years. The personalized service I receive on any occasion is pretty much second to none. When I recently found myself in the market for a new car I wanted so much to get that cute little fiat. I'd been pricing them for months until I realized that I'd have to HOPE that I'd get a 'halfway decent' service advisor for regular maintenance & possible warranty issues. Well, this ain't L.A., so my choices would be extremely limited. Total deal-breaker. Since I've found Mike @ Sanderson, I will be loyal to that place as long as I have to stay here in Phoenix.(much to his dismay, I'm sure-I'm positive that I'm more of a pest than other customers/Sorry Mike!!) I've had pretty great Ford dealer service experiences in FL, NJ, Santa Monica & Los Angeles. And then there was the time I locked my keys in my trunk at a rest area in the middle of the Mohave in the summer(idiot!)...the local Ford dealer was about 40 mi away and the service guy drove out to give me a dummy key. And he said "no charge".Who does that?? Anyhoo..go see Mike. Mike Alevizos. He's really, really the best you can get. You won't go wrong if you purchase your new car from Jason Lopez there-super quick deal/NO nonsense-and then use Sanderson Service routinely to show your ride some love. read more

Customer service following my complaint was very good. I am happy to say we received a partial refund (all we had initially wanted) and excellent response time receiving it. The service at this point did a lot to improve my opinion, may well give them another shot in the future. Thanks for turning my experience around. read more

We had an issue with our RV Chassis battery on a Saturday afternoon. One call to David Lichstin had us taking it right over to him for an inspection. He was welcoming and accommodating from the start and Monday morning he reached out telling us the battery had been replaced under warranty. I can't thank them enough for their quick turn around and superior service! read more

Andrea park was my sales person, and she was phenomenal. After I told them that having a Chevy on their lot was an eye sore and that they should just give the car to me for free, they didn't agree, but they did give me what I feel was a fair price and after a horrendous week of experiences at the end of the year and month at other dealers, it was refreshing to work with Andrea and Sanderson. They negotiated quickly and didn't waste my time and they treated me with the respect that the other dealers I dealt with sorely lacked. Great experience and who knows, if that new Ford Ranger is as cool as they say it will be, maybe I will put this Chevy Colorado right back where I found it and pick one up! read more

Last year I purchased a 2014 Ford Explorer from Sanderson Ford. It was ford certified, and I purchased the extended warranty. Recently I took it in to get some warranty items looked at, I was shocked to find out that some of the items would not be covered, or repaired because the vehicle has been involved in an accident. As I said, I purchased a Ford certified vehicle, with a clean Carfax! I called my sales person, and when I was dissatisfied with his answer I asked to have a member of the management team call me back so that I could discuss it with them. Well it's been about three weeks and I'm still waiting for that phone call!!! I realize that the accident could have easily been covered up by the previous owner, so that's not where my dissatisfaction lies, I cannot understand how a dealership who prides itself and its service will not even call me back, or sit down face to face and discuss what they will or will not do to help remedy this situation... read more

This is the best Dealership in town. I purchased an F150 and the deal was absolutely painless. I'm driving a brand new truck and feel great about it. Thanks Erick for the help finding the vehicle that suits me and my needs. read more

Best Customer Service! We've bought three vehicles over the coarse of 5 years and Jason Lopez is the best! Always listens to what we want and makes recommendations based on what we need! Thank you so much!! read more

I have called this dealer twice to see about service on my 2002 Taurus. Once to get the transmission serviced. I left a message and they called me back 2 weeks later. The second time was to get the glass in the sun roof replaced. This time it took them 5 weeks to return my call. Good to see they are so busy they don't need my business. read more

I will Never call the parts department again. I had a simple question, as soon as the men heard my voice and knew i was a women, he refused to help. He kept transferring me and refused to listen to what i had to say. I called one last time and the man literally started raising his voice telling me he cant help me, when he didnt even know what i was calling for. I give it 1 star because no starts is not an option. read more

Sanderson Ford does not stand by the warranty of the cars they sell. Sanderson Ford would rather loose a loyal customer of over 40 years and who has purchased 4 vehicles in the past 4 years. The repair would only cost $400 and they refuse to repair it. There services department is rude and disrespectful to women. I will not recommend Sanderson or Ford Motor Company to any of my family or friends. read more

I have purchased four new vehicles in the last 12 years and this was by far the EASIEST, FASTEST and most PLEASANT experience yet. It was also probably the hottest car shopping day I could have chosen (117 degrees); so that's saying something! Pat O'Brien, our salesman, was quick, helpful, knowledgeable and not remotely pushy. He showed me only the models and trim levels I told him I was interested in, and allowed me to test drive three different Ford models without a blink. He was honest about the mileage on the new vehicle and the trade-in value for my Dodge. The entire process was quick and easy. I expect to purchase my next vehicle from Sanderson Ford and will work with Pat. Thanks for a great buying experience and a great ride! read more

This is a good car dealer, and you can tell by their reviews. The finance department was slow, but my salesman Jerry made up for it. I was going to buy an Acura and just decided to check them out mostly because of the reviews here. They are great. read more

I traded in my truck to Sanderson Ford and ordered a new 2021 F-150. They gave me $30,500 for my Chevy Silverado and a good amount of rebates and also honored the x-plan. I obtained my VIN for the F-150 and called the Ford plant to ask about the build date. While looking closely at my VIN, I noticed that the wrong color was ordered. One of the main reasons I ordered an F-150 is for the Lead Foot color. I contacted my salesman, who immediately blamed me for not looking over the order sheet. The problem was, he never sent me an order sheet! So now, the salesman had to re-order my truck and that delayed my build date another month. I was upset because that was not my fault and was due to the salesman not sending me the order sheet to sign off on before he submitted it to Ford. Long story short, I asked if there were any other accommodations Sanderson Ford could provide me, since I was going to be without a vehicle for another month. They told me they would give me a loaner vehicle, but now the build date was going to be delayed even further due to plant manufacturing shut-downs. Obviously frustrated because if the salesman had done his job and sent me the order sheet to sign off on in the first place, THIS ENTIRE SITUATION WOULD HAVE BEEN AVOIDED. Instead of accommodating me as the customer, the GM e-mailed me to tell me that he has been doing a lot of thinking and that they would like me to come pick up my already traded-in truck and they would need to cancel the deal because I was clearly "unhappy" with their dealership. I was shocked, since we have a signed contract. I called and e-mailed the GM asking for a phone call or an in-person meeting. They did not have the decency to call or accept a meeting. I received another e-mail telling me again to come pick up my traded in truck and that they were "done" with me. Clearly, they cannot sell my truck for what they want because used car prices have gone down and they can sell my ordered truck to someone else for way more money because they will not have to honor the $5000+ in rebates that I qualified for that they are not offering anymore. I am absolutely disgusted that a dealership with a so-called reputation of great customer service would treat a paying customer this way. read more

Great buying experience at Sanderson Ford with Guillermo Garcia, very professional and knowledgeable, nice advocate of buyer! Would recommend Sanderson Ford and Guillermo Garcia for you next car or truck purchase. Easy process beginning to end and no high pressure! read more

Don't waste your time or money getting your vehicle serviced, repaired, or any type of collision work done as I did. Sanderson Ford either has no quality control for the work their technicians put out or they do not care enough about the customer and their property, either way you look at it I would avoid this place at all cost and look else were to a more reputable place that will respect you and your belongings. The dealership uses the lowest quality of aftermarket parts as the non OEM bumper I received has a huge gap under the passenger headlight and the driver headlight does not even look aligned and the response given to me was basically the advisor telling me that Fords quality is trash and I should be lucky that I have minimal panel issues. Not very comforting to hear when taking your Ford to a Ford dealership and hearing an individual who was hired to assist customers and move the brand forward is bad mouthing the brand instead of taking responsibility for the terrible low quality work and products used. read more

The service department is a complete joke. I have never submitted a review before in my entire life but I actually set up a yelp account just because this place pissed me off so much!!!!! I called in and explained that my F 250 was sputtering and having some electrical issues. I told them that another shop told me that my computer had gone out and I wanted a second opinion from the ford dealership. Seems reasonable right? I took it in and explained what was going on and the service guy said to diagnose the problem it was going to be $106 dollars making it seem like I could not afford their price. When I said ok thats fine, he looked shocked and irritated. He asked me when was the last time I had a lube job. I said a few days ago then he asked where did you go? I said another shop the same one who told me that the cpu had gone bad. He then said ohhh Ummm hold on im going to go get a Tech to see if we can even look at it. I thought I had heard wrong but I waited for his tech to show up. The so called tech came out and said being how I got a lube job and diagnostics at another shop he told me to go back to the same one because I should just have them fix the problem and gave me this BS that he did not want me to spend money at two different shops because it was a waste of cash.... I just started laughing because the first guy said he highly doubted it was the computer (his name was Brett )and the "ohh I got a lube job some were else" was just to funny....yea got an oil change at another shop so we cant help you??? I truly wish I was making this up! I took it to Kerri's car care on 43rd ave and Olive they thought it was funny too! oh and they fixed the problem it was a bad spark plug cable stay away from these clowns specially the guy named Brett...... "Sanderson Ford Country built on serving you" If this is true the foundation must be made out of unicorn and mermaid poop. read more

I wanted to give Clayton R. ( Sales) a big kudos for all the info he gave us on buying a new Ford truck. He was so courteous and professional. I explained my situation to him and although I wasn't quite ready to purchase , he assured me when I was ready he would be there to get us through the process and get the truck . read more

I made the decision to purchase a new (used) truck recently and started looking. Boy did I get lucky to have found one I wanted at Sanderson Ford. I can hardly believe this is a car dealership! Seriously, I sent an email, asked if the truck I was interested in was available, Erik sent back, "yes, when do you want to come look?". I went down there the next morning, had a look, test drive, filled out credit app, the finance company came back with 7.5% interest, I said "no way", the Sanderson Ford finance guru said "let me see what I can do", comes back 10 mins later, "will 5.4% work?" YES! Erik shows me ALL the numbers, straight up, no BS. I say, I gotta think about it and I leave, ZERO pressure! I text him back a couple hours later and ask if he'll throw in a bed liner, DONE. Write the deal. BEST CAR BUYING EXPERIENCE EVER!!!!!!!!!!!!!!! Couple little issues with truck, I take it back the next day, they give me a loaner and say we'll fix it, no argument, no hassle, no BS. Don't bother buying a car/truck anywhere else, you will just be disappointed. I am a customer for life! Thanks Sanderson Ford for treating me with respect and giving me the best customer service I have ever experienced in my 57 years. read more

I purchased their vehicle from out of state/California. Worked via online majority with Scott Internet Mgr. Dealership needs more experience to provide more details in writing, asked several times, spoke on phone 2x. Have to say the process could be smoother however the final deal was spectacular. Big credit to the finance Mgr who I didn't see or meet until the car was delivered in California. Thank you for respecting my budget, applying manufacturer rebates and letting me drive off a fan. Thank you again Finance Mgr who was on the ball with all the areas of the contract and answering all my last minute questions me and my family had. No switch no bait. I never saw the vehicle before but Sanderson delivered what they advertised on their website. Deal was done on Sat , 2-days after Thanksgiving. Gen Mgr, please notate this male finance mgr was professional and knowledgeable. I heard he has lots of history w/ Ford. From Cali, Thank you. read more

Here is my personal experience, I would recommend you read this. We have a 2012 F 150 Lariat 4x4 that we purchased simply to pull our boat, otherwise we only drive it once a week to make sure it is running cleanly. It has only 56,000 miles on it and we received a recall notice. I took it to the nearest Ford dealer, AutoNation Ford on Frank Lloyd Wright in Scottsdale. They fixed the item, then told me I needed the rear differential leak fixed ($270), the water pump replaced ($970), there was a leak in the front of the engine ($2,200), oil change with synthetic ($109) the (brand new brakes I just had put on) were low on fluid so that needed to be replaced, they said there was water in them, (not sure how much but probably hundreds of $$$$$). So...I said that is ridiculous, the truck is perfect and I want to get a second opinion. I called my long time friend Tracy Schwartz at Sanderson and told him the story. He said, bring it to his shop, talk with Luke and they would see what is going on. I did that today. They brought the truck back and my total bill including oil change was only $78.38!!!!!!!!!!!!!!!! They told me there is no leak in the rear differential, the water pump is fine, the oil at the front just has a few spots but no leak, the brake fluid is fine and their oil change was $30 less. Needless to say I was happy and very thankful for the honesty and integrity. No one will touch our truck again but these guys even if I have to drive further. Thank you Sanderson team for the honesty and the great service. I also took the time to thank Mark, the general manager, since I believe this kind of outstanding culture comes from the top. Sincerely, Robert Young read more

JD at collision center is always professional and willing to solve problems and fix cars. I have dealt with JD for 6 or 7 years and always had a positive experience!! read more

Worst customer service EVER. It has been 4 months and 3 trips to the DMV seance I bought my truck with them and I still can not get it registered because they did not do the paperwork right! I call and ask for there help and they just pass it back on to me to run down the paperwork they did not send. They also tried to add in changes and said it was a "mistake " and had to send out new paperwork 3 times to get fixed when I was buying the truck. Good thing I read what I sign. Beware, bring a lawyer and make sure you have months of time to spend chasing down paperwork if you want to buy from them. read more

Best car buying experience that I have ever had. No pressure tactics, and no hidden fees and costs. Very low stress experience. Thank you to our salesman Brendan. read more

These guys lived up to their good reputation. No pressure or attempts to upsell. Friendly, courteous, and honest.

I won't get into specifics at this point but I will never ever use your service dept again. The most ridiculous service and experience I've ever dealt with read more

I just would like to say that the service at Sanderson ford is top notch. I have been there Numerous times. For my vehicle and also for my parents. And my service advisor Mike has been more then helpful. He not only very professional. His communication with you about the status of your car is very much Appreciated. He is honest and upfront about what needs to be done on your vehicle. I wouldn't take my vehicles anywhere else. read more

I'm new to the valley and had a very bad experience at a local Ford Dealer. I had such a great relationship with the dealership back in Michigan I was worried about whether all the dealerships in the area might operate this way. Sanderson Ford was a great expreience. The service writer went out of her way to help me with a recall and service challenges on a 2004 Escape that I bought new and now has 130,000 Salty Michigan miles on it. read more

Went to get my oil changed today last minute and was really impressed with all the staff there and their customer service. Other places always wanna charge me for stuff that doesn't need to be replaced or fixed. I knew exactly what needed to be done and that's all they said needed to be done without me saying anything. The service was quick and I was satisfied. I will definitely be back. read more

My work vehicle went into "limp" mode, due to a transmission issue. With anxiety in tow as to how much this was going to cost, and how long I would be without a van, I pulled into the Service department. I was greeted by Art Huerta and he called Tom Peterson up front to assess the situation. Tom was very professional, and I trusted what he had to say, so I left it there for repairs at 5:50pm. By 3:00pm the next day it was back in my possession, working great. From start to finish Art kept me informed of the process and everything went smooth. I am very with their team and would recommend them to everyone, with glowing reviews. read more

Andrea was an absolutely fabulous lady to work with from the moment I connected with her to the time I signed my paperwork she was awesome. She busted her ass to make sure I was completely satisfied even after I switched through several different vehicles I can't thank her enough for all the help. Your a great person to work with thank you. read more

Best car buying experience we've ever had! We went in looking for a passenger van for our business that we saw online. It turned out that particular vehicle sold but Mike was able to find a van in stock that was very similar just with a few less miles. Mike was actually out when we first got there so Scott helped us out. The van was perfect so we purchased it. From the minute we walked in the door till the moment they dropped the van off at our office the costumer service has been amazing! Their communication was phenomenal! We knew everyday exactly what they were finishing up with the vehicle (oil change, new tires, detail, thorough inspection) every step of the way. Then like I said they were even nicest to bring the van right to my office so I wouldn't have to drive over and even pick up. I would highly recommend this dealership by far! read more

The body shop repaired my truck and did a flawless job. Jerry kept me informed and updated through the entire process. Excellent customer service and attention to detail. read more

Out of all the dealerships I've been to (in Michigan and now in the valley) this was definitely the most pleasant experience. The salesmen were not too pushy and really worked with me in getting the vehicle I wanted with the financing options I wanted. I worked with Jason Lopez who was a stand up guy and very straight forward. I like that this is a family owned business and they work hard to earn customers trust for repeat business read more