Very rude customer service. I called because I am looking into purchasing another vehicle and as soon as I said I was browsing/looking into my options, I was hung up on. I definitely will not be buying my vehicle from here. read more

I would give this dealer 0 stars if I could. I ordered a Maverick about a year ago. I specifically stated that I only wanted certain accessories and nothing more. I just picked up truck with almost $4,000 in add ons I did not want. I got angry and told them I did not want any of them. They told me that is what I ordered. Everything was already installed. I should have walked out but I waited so long and paid cash for it. I later found out that every vehicle they sell has a LoJack installed. I am not sure why the $995 was not removed from the price since I did not want it. I would have walked out if I had known every vehicle has one installed. I was so upset that I went in a couple days later to complain, and all the manager would say is that it was discussed with me, but he could not produce my signature. I would have never agreed to pay for a tint job I could have gotten for a fraction of the cost. $2,000 for a desert package is a complete rip off. Tires filled with nitrogen? I doubt the nitrogen prevents a leak from a nail I will be writing a letter to the better business bureau. read more

This review is the for the service department. I will start off by saying this service department is probably the epitome of why people have negative feelings about dealership service departments. With that said, this place is a pile of shit. I originally had my car serviced there in 2019. I had a recall that needed taken care of and I figured I'd get the oil changed while I was at it. Since I have an Energi I don't bring the car in often so I opted for a package (filters, rotation, oil, inspection, etc.). A little of everything went wrong - most notably communication. Found something wrong and fixed it under warranty but offered no help while they kept my vehicle overnight. I had to buy a rental. After they did the package maintenance and fixed the transmission I was given the car back. Guess what, no recall was done. The primary reason I brought the vehicle in was ignored. When I finally did get the car back the inside was absolutely filthy with dirt and dust. I don't have time to sit around and wait for them to clean it as I have two small kids. Perfect. Now 2021 rolls around and since my car is an Energi I don't need to take it that often so I did the 45k mile service which is the same as above. Again. NO communication all day. End up calling late in the day and oh the car still hasnt been seen. So much for the QUICK lane. Eh? Again they want to keep the car overnight. Alright fine. No help with a courtesy vehicle so I buy a rental. Need a part painted. They quote me $40. When the bill is due it is $80. And again the car is returned ABSOLUTELY FILTHY. It is like they take the cabin filter out and smash it into everything inside because I now have a layer of dust on every horizontal surface in my car. So it is obvious that if you have this replace your cabin filter that your car will be returned absolutely filthy. To top all that off I dont know what they did but I can now do lane changes by simply taking my hands off the wheel. They fuba'd something on the tire rotation because now my alignment is absolutely fubar. I tried calling. Texting. Asking for a survey. Emailing on their webpage forum. Nothing. They genuinely do not care. At this point even if they call me back and want to "fix" their mistakes then I don't trust them. I'll be finding a new dealership. read more

NO MASKS or SOCIAL DISTANCING practices. Come on people, the pandemic is NOT over. This was a frightening place to visit last week. I had to halt an approaching car salesman and ask him to put on a mask before he got too close. He begrudgingly did so. As I looked around they weren't enforcing mask wearing with their customers or their staff. They gave me a very low-ball offer on my truck. I was able to get $9,000 more by taking it across the street to Carmax, which throughly practices mask wearing and social distancing. Ironically THIS company will likely be taking more bailouts for low sales during the pandemic. They seem to be the cause of their own problem as well as the bigger cause in irresponsibility as a public business. Although I have owned Ford vehicles most of my life, I don't see myself buying one again after this experience. read more

Brought the grey ghost for some service and the service manager; Mr John McKenzie is the ish!!! Thank you so much for the clarity on our warranty and tire service. read more

San Tan Ford - Auto Repair Near Me - Gilbert, Arizona

I went down there with the window sticker for a vehicle that I printed of their own website. After driving the vehicle and deciding that was the one, we sat down to get ready to pay. Next thing I know there's an additional $2,588. 00 tacked on for "extras" which includes LoJack, nitro in the tires (which I hate and would've taken out. They should have informed us, when I handed the printed out window sticker, that there were add ons before I ever drove the car. Walked out after 2 hours of having my time wasted. Will NEVER go back there again. read more

In November 2023 I purchased a brand new Ford F150. It was a hybrid model. The salesman lied to me from the beginning. He sold me a truck that did not have all the promised equipment. He told me to take the truck and we can fix it when I come back. It was approximately 9 o'clock at night and I had to be in Northern California the next day. When I returned from California the sales manager, the store manager were completely unresponsive. Since then, I've had several problems with the truck, including, two new transmissions. Keep in mind this is August and I am going on my third transmission. I've had several problems in addition to that, including my screen, going blank, the alarm binging from California to Arizona and several other misgivings. Keep in mind that all my contacts with the line staff have been very good. The supervisors and the management has become an issue. Approximately two months ago I decided to turn my truck in under the Lemon Law. It has been very painful and very time-consuming. my truck has been in the shop for over four months at different times but over four months. Today I was supposed to pick up the truck from the dealership and the service manager called me and told me that after they replaced my transmission, they took my truck for a test drive and a rock hit the window and broke it. Also, the lawyer ( Kaye Frye, Paralegal from Erskine Law ) sent word to my lawyer today "Hello, the offer stands, as in my previous email, please let me know if the customers accept, thank You." At this point i decided to let people know what was happening. So overall the salesman Nick the "Pizzaman" gets an "F" for being a liar. San Tan Ford gets an "F" Kaye Frye gets an "F" read more

The wait times for service are ridiculous. I was told on May 3rd that the next available service appointment would be May 30th. A 27 day wait for warranty service on a vehicle that was bought here! You have to be joking. This dealership is set up to maximize profits, especially on the Bronco. But there's no loyalty to the customer. None! read more

If I could give this dealership negative stars I would. Worst dealership I have dealt with, treats you like you know nothing. They made a deal with us and then 2 1/2 weeks later they said the bank isn't approving it. I understand it happens but not after 2 1/2 weeks. Turns out the finance guy went on vactation and never turned in our paperwork. Plus we live 3 hours away so we were hoping for a better experience, boy were we wrong. Save your time and go elsewhere with your money read more

First time coming to San Tan Ford recently and have had good experience ever since. Sales team are good, Angel over there helped me a lot purchasing my new 2022 Maverick. Straight to the point, no beating around the bush. Inventory is tight right now but that isn't their problem, simply the world trying to catch up on material shortages. Service team is great and friendly. They helped me with an issue and put no stress on my shoulders. Their service schedule is tight, usually 2 weeks out but they do a good job at managing it. Would recommend anyone with a current Ford or a new one in mind to come here. read more

we just got a new vehicle with Sanran Ford this past week and our experience was grea! We worked with Gilbert and he really took care of us. I had met him a few weeks prior to test drive some cars. Then as we kept going back and forth in deciding do we get a new car we finally decided to bite the bullet. Set an appo with Gilbert and he was so helpful in --walking in the deadbeat heat mind you--walking through each car on the lot that fit my needs. He didn't push me above my means we had expressed and actually honored our limits respectfully to the point where I kept drawing to a higher car and he honestly reminded me the reality of the costs out there that'd either keep us or put us over our budget. This guy even drove me car by car to check fo electric seats or manual seats bc I was so set on electric IF I could in our budget-- which at the end of day doesn't matte. He was thoroug through and through and honest to the en. We will work with him again in a heartbeat if and when we get a new car when the time come. Do yourself a favor and request Gilbert personall, he won't disappoint you. -Janae read more

Had to take my vehicle in for some transmission issues and Mike was absolutely awesome! He took ownership and ensured my vehicle was running great before handing it back to me. I will forever be loyal to San Tan Ford because of the great customer service provided by Mike! read more

Had a minor recall on my Escape. They scheduled a technician to come to my house. My technician, Trey, showed up early and was so polite. Thank you STF and Trey! read more

5 Stars all day long to Jim Brady / Accessory Advisor at The Ford Bronco Shop. 1429 E. Motorplex Loop. Knowledgeable, Friendly and Efficient ! Got the job done and we'll be back for accessories, hopefully no need for repairs. Chris F 480-232-5354 read more

DO NOT DO BUSINESS HERE. TLDR:They Lie and alter financing math hoping you won't notice. I was looking for a F150 and came here. Not stoked about the $5k above MSRP up-charge due to supply chain but I was in a pinch so we haggled and settled in a $2k up-charge. We agree on a "total" price and he goes to talk to his finance guy. He comes back, and quotes a monthly payment about $400 a month higher than it should be. I ask him why and he won't tell me and just says "that's how much it is. We argue and he goes back to his finance guy and quotes me a second price $350 higher than it should be. I ask what is the interest % you are using? He tells me 3%. I get out a payment calculator and show him what the monthly should be given the price we agree on, the term, and the apr. He then tries to tell me "those are never correct, they mess with stuff in the backend, etc.." Conclusion: This dealer is trying to steal money from you and WILL lie to you to accomplish that. Do not go to SAN TAN FORD. read more

My wife and I have a total of 5 vehicles at this dealership since 2008. Each time, we were treated with the utmost respect. The last time was the icing on the cake. My 2011 Edge's compressor died again at 182k. While it was in the shop, I rented a 2020 Edge SEL. After getting a quote for repairs, I decided to replace it. After looking at their CPO vehicles, I found a 2018 Edge SEL that was actually more loaded than my 2011 Limited. I got it for a decent price, no money down. and she's been humming along just fine. The next day, my wife did some shopping of her own and scored a 2020 Escape with a smoking deal including a VERY low 1.9% interest rate and no money down. Working with the sales and finance teams was quite seamless and made the experience quite a breeze. read more

I have purchased all of my Ford vehicles from SanTan Ford for the past 9 years. I needed a new High roof van so I went to SanTan like always. They didn't have anything on the lot but had a mid roof coming in at the beginning of September. Mallory said I could put a deposit on it and if I didn't like it I could get my money back. The van got delayed so Mallory said they had a high roof that would be available the first of October if the mid roof didn't work. We'll it was available for me to look at today and it won't fit my needs. Mallory handed me off to Manny so I told him I'd take the High roof that's coming in. Now Manny said the High roof got sold a couple of days ago and they don't have anything except the mid roof. I told him I'd just like my deposit back so he said I have to come back tomorrow because there wasn't anyone that could refund my card. What a fuster cluck, needless to say SanTan Ford just lost a longtime repeat customer. read more

What a horrible experience. These are some of the most pushy demanding sales people I have ever ran across. They literally wouldn't let me leave to go to a meeting that I told them 3 times I was already running late for. "Well let's pull up another truck" is all they kept saying. Some how as soon as I left they come down almost 5k on price?? Go to surprise ford, they gave me 4k more for my trade in and the sales people are night and day different. Do not go to Santan Ford unless you want to be taken advantage of or ripped off. ** Weeks later and I'm still being harassed by Mike the sales manager about putting in a order for a new f150. He keeps texting me over and over even know I haven't responded to the last 5 messages he has sent me. read more

What a wonderful place to buy a vehicle, just recently bought a maverick pick up, as I walked around the facility all I saw were happy employees some shooting a few hoops, no pressure to sell you a vehicle, you just tell them what you want and they will do all they can to meet your needs, And if you buy nothing they will thank you for stoping buy and not make you feel not obligated to buy, I'll continue coming here for my future services. read more

My trade-in they want to short me over 5000 and then they wanted a payment of $1164 a month payment on a $42,000 vehicle after my trade. My calculations came to $671. I hav a high credit score I will never go there again!! read more

Beware. This dealership still uses the o'l "Bait & Switch" tactics for their sales. Went in to look at a 2020 Nissan Sentra that was Advertised for $21k. Talked them down to $20,500 on the phone the morning of. Drove and hour and a half to get there. I already had financing secure and just needed to walk in and sign papers. We get to the dealership, let them know we were there and they brought the paperwork stating the price of the car is $20,500 "agreed" and then they hit me with the mandatory dealer add ons that apparently are advertised in the fine print on the way bottom. Let's talk about these "add-ons" for a second because I don't mind paying for decent add-ons. 1st add on is the Desert Protection package. $1500. That will give you Window tint, Hydrogen in the tires, paint protection and door guards. Ok STOP. First of all, Tint was already on the vehicle to which he even told me they bought the vehicle with the tint already on. Hydrogen in the tires? Really? Discount tire will fill your tires with that at $2 bucks a tire. Door guards? $5 bucks on Amazon and the Paint Protection? They wax your car and claim they will fix any dings later on. Also told me they can't NOT charge for it because it's a spray they already put on the vehicle. Hahaha! STOP. So basically you are paying $1500 for window tint that was ALREADY ON THE VEHICLE. The next thing they charge you $599 for is the LoJack system install.. We still living in the 90's? Everyone knows you can hide an Apple car tag I your car and get the same thing for free without a subscription. Next thing they charge you for is the Etching at $599. If anyone knows about this product, it's a COMPLETE WASTE OF MONEY but if you still wanted to do it, You can take it to a place that will charge you $50 bucks to get it done. At the end of everything or Price we agreed on of $20,500 turned into $27k! Now I know I was gonna have to pay almost $2k for Tax, Title License but GEEZZ! What a complete rip-off. And of course the Assistant Sales manager kept trying to play the game with us. "Well what do you want to spend? What can I discount to make this deal happen?" I gavehim my final price I was willing to pay and told him "Im not here to waste my time or yours, this is the price I am willing to pay and not a dollar more" and or course he kept playing the game "Well how about this much?" Stay FAR away from this place. I do have to say that the sales team was really friendly of course but of course they are! THEY ARE YOUR FRIEND RIGHT?!?! Although, our original sales guy named Larry was awesome. No pressure what so ever but unfortunately he was off today. So Larry, if you are reading this, GET OUT OF THERE and goto a dealership that don't sell false dreams buddy! NEXT! read more

Update: New Vehicle Contracts SanTan Ford sells are pretty much worthless. They show you a list of what's covered but it's a list of what is excluded. Why buy something that doesn't cover anything. Send a request for a refund! read more

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Very rude employees, don't you dare ask for assistance, it won't end well. I spoke to my local dealer about replacing my door code card, they said they were backed up, and it would be quicker to call San Tan, so I did. The guy told me "that part doesn't exist" then "oh there was only one made for your vehicle and its non replaceable" THAT WAS A LIE! Never do business here, they suck! read more

FORD - A Couple of weeks ago we purchased our celebrated retirement vehicle. We purchased a brand-new Ford Bronco for $70,000. One week ago, with only 1000+ miles on the vehicle it started making a terrible noise. We were told by the local service company that it had a bad Cam Phaser. In short this means taking the cab off the frame and removing the engine and going inside the engine for repairs. If they have to do this, it will no longer be a new vehicle. We barley have it off the sales lot. I have been trying for the last week to reach the level of Customer Relations Person that may be able to help us. For the last three calls we have been told they would get back to us in less than 24 hours. WE HAVE NOT HEARD FROM THEM!! I believe that Ford should be swapping this car out for another or returning our money. This is no longer the new vehicle that we purchased. A new vehicle comes out of the factory not being rebuilt in a local service shop. The Ford I used to know would have called and done all they could to make things right. I guess not anymore. My family has been Ford fans for many generations. If this doesn't get corrected, I will be the end of this allegiance. I can't tell you the amount of pain this is causing us. I should never have spent this amount of money for something that we now have no confidence. read more

EXCELLENT customer service from David in the Parts Department at San Tan Ford. We drove into Gilbert from the Los Angeles area in a 2017 Ford Edge titanium (rental car) and I discovered the brake fluid (as well as the windshield wiper fluid) was totally empty. We tried to contact Enterprise Rent-A-Car and they gave us the run around on where to bring the Edge so i can be serviced. I wasnt going to take a chance on a 6-hour drive back to LA that the brakes fail on us so I just decided to buy the brake fluid and top it off myself. I called David prior to heading there and he informed me they have the DOT 4 brake fluid I needed in stock. It was only a $12 bottle but was priceless for my peace of mind. He also set us up with some distilled water and the windshield wiper fluid concentrate to mix with it. Gave us the heads up on how to mix it properly and everything. He really went the extra mile for us and I just had to write this review to let people know we totally appreciated his help. We left San Tan Ford with a great feeling of being helped out and it's all thanks to David. read more

Unprofessional and poor communication with the sales dept. Ultimately lost my business to Toyota!

My wife and I went in today for a 2021 Mustang Mach 1. My sales rep greeted us and was very friendly when we first arrived. He even carried on a conversation during the test drive. When we got back to the dealership to start the paper work, everything was going fine till we saw what they had down as the price ($79,995) even though the price on their site is listed at $61,999. When we asked where they got the number from, they said they're going off of "market value" and the MSRP is just what Ford recommends. I understand market value for USED vehicles, but marking up a new vehicle at almost 33% of it's listed price is just plain ridiculous and very unethical. Not to mention they came in almost $10K lower of what was recommended by Kelly Blue Book for my trade-in. We then spoke with the sales manager, he tried to justify the mark up but would not show us where they were getting the 33% increase. He even said he could not come up in the trade-in value because then "they'd be losing money". We've bought several new cars, with our most recent being a Cadillac, and this was by far our most frustrating experience and a complete waste of time and gas. We'll be reporting this dealership to the attorney general for consumer fraud. https://www.azag.gov/consumer/procedure read more

Where do I start? First, do not go here for service. Second, if you do, do not work with James Rubio. Third, if you forget, go somewhere else. I should have known when my service advisor called me an hour after dropping my truck and said I need a new motor, to find another dealer. How did he know? His experienced ears and non-mechanical background? When I questioned him on this he told me I should talk to the mechanic. Long story short they found mystery metal (go figure) in my combustion chamber even though it only has 55k miles and is covered by the Powerstroke 100k mile powertrain warranty. Or so I thought. Since they can't identify the metal as an internal piece of the engine, the responsibility falls on me of how it got there. Why is that? With a new engine quote of $18k and 3 weeks of back and forth, they finally open a case with Ford warranty to see if it can be covered. I wonder why they did this right after receiving a complaint from the AZ Attorney General? Maybe because they were counting on my insurance claim to cover the cost or my bank account. I will update this review if anything changes but so far my opinion and recommendation has not. Go to Larry Miller or Earnhardt. Look at these ratings and read the stories. I should have before I towed my truck to San Tan. I firmly believe that service advisors working on commission (or anyone outside of sales) is a bad idea and a recipe for deception and dirty practices. They will quote book labor instead of actual labor so we can pay their kid's tuition. Document all of your conversations and their actions. They left my truck outside in the AZ elements with the window down for days before I noticed and complained. The plastic they put over the window should keep it safe. Great way to treat your customers San Tan. read more

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Bought a piece of shit in June 7 2023. Haven't even had the car for a month and the A/C is going out. Doesn't blow cold air any longer. Plus there is a vibration in the dash. They say that this is a Certified vehicle by butt. 2019 Dodge Journey. Don't buy a car from San Tan Ford because they say that the cars are good which is a lie. read more

One star is an exaggeration for an auto dealer who is unresponsive, won't provide a price breakdown, doesn't answer emails or texts - even when showing up at their site twice. No matter what industry you work in, there are basic professional courtesies, even when the days are packed. Unfortunately San Tan Ford's entry level folks, and surprisingly, the midlevel and senior management, are not using these basic communication skills for their potential customers. Their loss as two Dodge Ram dealers were super responsive and we bought a Ram 1500 within a week of serious truck shopping. In all fairness to other Ford Dealers, two other local dealers are closer to two stars for at least an effort at customer service. (Don't bother talking to Shelby, it is an AI bot and there is no review or forwarding of the email exchanges .) read more

I bought a factory ordered 2021 Mustang GT thru San Tan Ford on 12 Feb 21. The vehicle arrived from the Ford Factory to San Tan Ford on 2 April 21. My sales person was Bob K. Bob K was amazing in his professional conduct, his forthrightness and his willingness to get me the best deal ever. Bob actually got me a below MSRP price on my new Mustang. I saved a lot of money buying my car thru San Tan Ford. I honestly didn't expect to pay the low cost that I did. When my car arrived on 2 April to San Tan Ford on 2 April 21, Bob remembered everything (details) of what he had promised on my initial visit with him on 12 Feb 2021 and by golly, Bob K delivered. This was the best car buying experience have ever had. Thanks, SanTan Ford and thank you, Bob K. read more

Took my 2020 F 250 for an oil change on Wednesday. They called and said vehicle was ready and I picked it up and brought it home and discovered the oil filter was dripping in my garage.Sent them a text to let them know that was unacceptable and I'd bring it back to fix it. Upon my arrival I noticed greasy finger prints on the door panel as well and that too was frustrating. Missing tire caps and just a lack of detail you would expect from a Ford dealer. They took my truck back and cleaned the mess and when they brought it back it had greasy footprints on the door jam . Totally unacceptable, they do not pay attention to detail... read more

San Tan Ford - Leaking oil after oil change - Auto Repair Near Me - Gilbert, Arizona

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Tried to sell me a used Mustang Mach E for $80k - lol! How foolish one must be to pay $35k over the list price of a new one! Total scam. No wonder Tesla is doing so great. I hope Ford realizes that crooked dealers like that damage the whole Ford/Lincoln brand. Happily bought a Tesla Model Y even if I have to wait 5 months. read more

Sorry SanTan Ford but you earned the one star rating. Went in to test drive the F250 , loved it. Price was ok, then the real deal of 2-3k in dealer "add ons" and ( drum roll.....) a $5000.00 premium above MSRP cuz " inventory is low! .... What no dinner first? No drinks ? GENERAL MANAGER what 12 yr old exec decided this was a good idea? Thanks but no thanks! read more

Great experience! Purchased a 2018 F-150 and everyone did a great job taking care of us. Felt like we had a team of people helping finalize everything so we could get on our way in our new truck. We went in on Saturday and the salesman that helped us did an awesome job educating us on trim levels and options. He knew we weren't buying that day but still took his time to make sure we were taken care of. We returned on Tuesday to buy the truck and the person we talked to the first time wasn't in, so we were taken care of by another salesman who also did an amazing job. 100% would recommend that you buy your Ford here! read more

I wanted to give a five star shout out to Mark Mackey at San Tan Ford. He without a doubt has the Midas touch for customer service. Right from the moment we came in to look for our new pre owned expedition right through keeping in touch afterward to make sure we were good and our expectations were met with the maintenance needs. In my opinion he has definitely set himself apart from the standard mundane salesman scenario by being honest and personable, doing away with the usual Schtick you'd expect. My hopes are that when dealing with other departments over at STF, we experience the same high standard that we're become accustom to from Mark. read more

Brought my 2014 mustang in for the airbag recall (after having to order it and wait for it to be available) in November 2016, was told i had to leave my car for a day for them to do the airbag replacement, and perform a Sync update....2 days later they called me and said they installed the airbag, performed a sync update, and my car was ready to be picked up. Today i removed my airbag to discover that the airbag in my car has a MFG date of 2014. They never replaced my airbag. This explains why ford has still been sending me notifications to replace my airbag. I contacted San Tan ford about this, and they cannot explain why my airbag was never replaced, or why they had my car for 2 days if all they actually performed was a sync update. Waiting for a call back with an explanation...... read more

San Tan Ford - My 2014 mustang was in for the airbag recall replacement in 2016, i decided to look at the airbag...mfg date of 2014..it was never replaced. - Auto Repair Near Me - Gilbert, Arizona

Purchased a new vehicle there and am trying to keep up with the maintenance. Try to schedule online and no dates are available. Forced to go elsewhere. Don't understand when it's them that sends the reminders. So disappointing... 80K truck and can't get it maintained! Sheesh! read more

After reading negative reviews I feel that I have to respond with a POSITIVE review after having my 2011 Ford Fusion SEL serviced by a family owned automotive repair shop l took it to SANTAN FORD after being told that I should NOT drive the car as it ABSOLUTELY needed a new water pump valve cover gasket and a Major tune up I spoke with Mike the service manager explained my problem he took my Fusion in kept it for 4days provided pressure test temperature test checked for leaks did NOT find Anything wrong $0 charge and a rental car to drive $0 charge That's SERVICE kudos to Mike and everyone at SANTAN FORD for Honesty and no Bull business practices THANKS a Bunch read more

Classic bait and switch. I was interested in a vehicle they were advertising on multiple platforms. CarGurus, Carfax, and their own website, for $13,994. When I contacted them for further information I was given a quote nearly $3000 higher, based on some "added on items". Mind you, these items have supposedly already been added and cannot be removed, Yet they continue to advertise it for a price they WILL NOT sell it for. I offered them 100% of the advertised price and my offer was rejected. It doesn't matter how good the cars are when the business is dishonest and can't be trusted. read more