Sales lady who was working on January 18th was very kind and helpful with sending my suitcase out for repair. Samsonite has an awesome warranty. read more

Helpful service - greeted at the door albeit a bit abruptly. Lots of inventory to choose from with a few sales worth snagging.

I came here to drop off my Gregory backpack to ship off for repair (apparently Samsonite is the parent company of Gregory and the instructions from Gregory customer service was to drop it off at a Samsonite store near me) and the process was mostly smooth. The lady who helped me seemed confused at my request at first, but after going to the back for a while, she understood my request and helped me out with the rest of the steps and I was able to successfully drop off my backpack. Otherwise, the store looked nice, clean, and quiet! read more

Going to keep this short and sweet. We came here looking for a large check-in suit case for our upcoming trips. Although we didn't leave with anything, the service was great! I didn't catch the guy's name but he was super helpful explaining what things were and showing us the insides. Plenty of options, just not what we were looking for for our budget. Shout out to the Noah Centineo lookalike for the service! FYI, if the manager is looking at this review, this was around 6pm on Saturday March 16th. read more

Horrible experience. The sale person is such a douchbag. The service is like crap in here! There is very limited selection. The reason you get any business because it's in a premium mall, and the next closest one is 30 miles away. Avoid going here. read more

Daughter and I stopped by to get her luggage for her Europe trip this summer but when we got here a little before 5:00pm there was a sign that said back at 5:35pm... We had dinner plans at 6:00pm so ended up going around the corner to the TUMI shop and bought a TUMI set instead. read more

I've been using Samsonite luggage for decades, and this experience really has me looking at alternative brands for my travel needs. After over a decade with the same carry-on suitcase, I was looking for a new set for my upcoming travels. The sales lady here is beyond rude. I entered the store right as she was about to leave for a break of some sort (only one SA in store), and she told me to hurry up like she was doing me a favor. She didn't engage with me or answer any of my questions, and pointed me to the back of the store and told me to look there by myself. At least three other parties entered the store within 5 minutes of me, and she was much more responsive to the Chinese clientele. It was a frustrating and demeaning experience, and she needs to learn what customer service is or find a new job that doesn't involve interacting with other people. read more

Crazy sales lady won't even let you touch the luggage! I think luggage is like a car you need to open and look inside. Right? The sales lady told us not to put the luggage on the floor to open it? Omg isn't the luggage going to be tossed around at the airport or in an Uber. Maybe she's afraid it would "break right away"? Thank god we did not buy a suitcase there because as we were leaving a couple was bringing in their black large Samsonite to return. Signs. read more

First of all, the sales lady here did not bother to show me around but busy chit-chatting with another person, which is totally fine by me, but when I finally called her up to purchase a luggage of my choice and told her I wanted the one on the top shelf, she was rude, raised her voice on me, and did not want to get it for me. I am pretty easy going on people in general, but this is no way to treat your customer. She did not even have to do any work for this sale, except get it off the top shelf and ring it at the register. I'm never going back to this store. read more

sales person Pan was very rude and disrespectful. She refused our family to touch any luggage products nor provide any useful information. My family was trying to purchase 8 carry on luggages was happy to see the store opens on that day, but walked out with a lot of anger. not sure if the sales person Pan is racist just for us or for all. She needs to leave. read more

I bought luggage at Costco and really liked my four wheel luggage. The airline gorillas handing my bag shaved off one of my four wheels. Couldn't believe when I talked to Samsonite that they would repair it for free and even mail the fixed luggage back to my home, again all for free! They have a 10 year warranty which now makes it very attractive to buy Samsonite bags in the future as these wheels are always a problem. Anyway, the people here were quick and helpful to take my bag for repair. Luggage received back in less than 2 weeks in great condition! read more

The sale lady(probably manager) will treat you as S$$t. Not respectful. Don't let the sale lady mess up your day.

Been to this place about 4x since its opening and on the third visit I noticed a significant decline in customer service. One evening, I was so annoyed by the lack of customer service that I refused to make a purchase here. My husband and I came back a fourth time because he needed a briefcase and the service was slightly better. Hope managements continues to look into their employees and to train them in excellent customer service. Samsonite has such good quality products that the staff selling them should be up to par with the brand. read more

Samsonite Outlet - Front - Luggage Near Me - Livermore, California

HORRIBLE SERVICE !!!!!!!Extremely horrible!!!! I bring my dog into the store and the sales didn't help us at all. He just look at my little yorkie with scorn. I was really confused why he acted like this and then he kick us out. He really use BAD WORD to us just because we bring our little dog into the store.. I don't know how to connect the store manager. BUT PLEASE FIRE HIM AS SOON AS POSSIBLE.HE GONNA RUIN THE STORE FOR SURE!!! read more

Eight years ago, when I needed to buy a new luggage, I went with the Samsonite brand for its reputation of reliability and durability. Overall, the luggage did its job. I literally have taken it all around the world. The only problem was a screw that kept on coming loose. During a recent trip to Europe, the zipper pull also came off. I figured the warranty would take care of the problem so I brought the luggage into the outlet shop in Livermore, California to get it repaired. The lady said I had two options - get it fixed or get 70% off the purchase of a new product. The offering was very tempting but I also enjoyed the suitcase which I owned. My old luggage did not have the bells and whistles which the new luggage had. I shopped around and debated with myself on what I should do. I must of had been struggling with the decision for more than 30 minutes. I finally decided to take the deal. I took off my luggage tag and placed it onto the new luggage. I asked the lady where is the zipper so I can hide a copy of my passport paper. I like how Samsonite luggage have an area to hide this important document in case I ever lose my passport. I was ready to pay for new suitcase. That was when the problem arose. The lady asked her manager (Chris?) who had just walked into the store to help her process the discount. She informed him that I wanted to trade in my old luggage to get the 70% discount. However, he said the percentage off should be 60% off. Although the paper the worker saw definitely said 70% off, he ordered her to only give me 60% off. I pleaded with him that I only took the offer because it was suppose to be 70% off. He ignored my plead and said, "It's 60%." Since I was spent such a long time, changed the tags and even hid my copies of my passport, I decided to just make the purchase. However, I am not happy. The more i think about it, the angrier i get. I feel that even if the promotion is for 60% off, I should get the higher discount because that was the information i was given by the three workers who was at the store. That 10%, which equates to about $40, is not a lot but it is what is right. It sucks that i am unsatisfied with the purchase since I loved my Samsonite luggage. read more

I was asking the price for a luggage and couldn't understand the Chinese workers english since she was wearing a N95 mask so she gave me attitude and rolled her eyes at me when I asked her to repeat the price. Obviously it is difficult enough to understand anyone speaking softly while wearing a N95 mask. Rude customer service. There wasn't anyone in the store too so she should have been glad a customer walked into the store. Not buying any luggages from here. read more

Very misleading store, make sure you read all the signs as the folks over there wont mention anything more then saying 90 days returnc, dont take them by their words. We bought a carry on and were told it can be returned if not suited so while trying it out and deciding we would take it, we took out the tags but we were not mentioned about how "important" the tag was. We decided not taking the carryon and exchange it for a bigger suitcase then the lady at the store didnt agree at all to take it back mentioning about their "policy" which she didnt mention while at the store. Now we are stuck with a bag we dont need. FYI we had similar situation @Tumi at the same location, but they were graceful enough to understand the situation and exchange it for us, we ended up buying more expensive one at Tumi. The Samsonite stores customer service sucks and they should learn few things from Tumi, I guess thats the difference between these brands. Samsonite never again ever read more

Last night I checked every store in the Stoneridge Mall that might have the type of Samsonite laptop backpack I was looking for with no luck. When I called the Samsonite store in the San Francisco Premium Outlets in Livermore I was pleasantly surprised by Mackenzie's happy, cheerful, helpfulness on the phone so I went there and she took great care of me. I purchased the exact laptop backpack I was looking for. She made me aware of their warranty and ease of submitting a warranty through her store. Thank you Mackenzie and Samsonite for the great experience in a time where retail service is lacking for the most part. Sincerely, Michael read more

My Samsonite luggage was replaced due to it couldn't be repaired. The luggage had a lifetime guarantee. Samsonite sent me new luggage that was very comparable. I was just setting a combination on both pieces of luggage and when I went to open one of the bags, it wouldn't open. I spent an hour trying to get the one piece of luggage to open. I googled what to do when you can't remember your lock combination. The message said to take it to the Samsonite center nearest you because they have a TSA key. I went over to the Samsonite Store in the Livermore outlets. The clerk said they didn't have a key because it is illegal. She then spent 30 minutes going through all the numbers to get to my incorrect number that I put in. She then helped me reset with my combination. The clerk's name was Pan and I could not be more grateful for her assistance. I tried to offer a tip but she declined. It would have easily taken me a couple hours to get through all the combinations. Pan saved me so much time and she was so kind. Couldn't say enough kind words about her. read more

Shame on you Samsonite, I gave this stool to my 65yr old mother and it shattered beneath her on the second use. This could have been a catastrophe given her age and the fact that she had broken her back a few years ago. I bought a Samsonite stool thinking it would of be safe and reliable. We will never own another Samsonite product again and you can bet this story will be passed on. Furious you put my mother in danger. read more

Samsonite Outlet - My 65 yr old mother fell when this Samsonite stool crumpled beneath her. - Luggage Near Me - Livermore, California

Was very pleased with the service we had gotten during our short stop at this store yesterday. 5 stars! read more

Samsonite luggage is great, but the person working in the store was awful. When I asked what the price of a certain item was he just told me to look at the ousted signs (some luggage was in the wrong spot so I just wanted to double check). He was condescending and not helpful at all! He was pushy and not knowledgeable about the products. I love Samsonite luggage but I will be shopping elsewhere from now on! read more

I bought a Chronolite 30" spinner from the outlet store, April was extremely helpful and she guided me on the options and assisted me with all my questions. I discovered that the exact model of suitcase was in sale on the Samsonite website and I asked for a price match, April immediately helped me out with the refund of the price difference. All in, the entire shopping experience was top notch, the excellent service provided by April made all the difference. read more

I had such an amazing experience in this store. They have wonderful customer service. I was helped by a fine young man named Ali. He was so attentive and was very knowledge about the product. I will definitely be coming back! read more

Excellent customer service for warranty repair. We had a problem with the wheels on one piece and the handle on another. One was repaired and the other replaced, both at zero charge. Thanks, Samsonite! read more

Lousy store. Terrible customer phone service. I've been put on a goddamn hold for fuckin' almost half an hour. Tried calling many times with their muthafuckin' phone just to keep ringing then get transferred to a muthafuckin' fax. ARE YOU FUCKIN' KIDDING ME? THIS STORE SHOULD NOT BE OPERATING. read more

Excellent service and incredible warranty; our son had a roller backpack whose handle broke and they took really fantastic care of us - even gave my son a completely new backpack! Could not be more impressed with the service this store provides. We were recent helped by Ali who is fantastic. read more

Experience with this store has been great. Especially with warranty work. Joe has helped me twice with a problem with the wheels on my luggage and love that this company stands by their product. The only downside is that repair can take weeks even with them using a local Bay area repair center. read more

We bought a luggage here and want to use our coupon to get a free tote bag. The bag is out of stock and The Asian sales women didn't want to give us other gifts for compensation. read more

I had an issue with a Samsonite bag that was still under warranty. Dropped it off here and they took care of the rest. My bag could not be repaired so A new bag was delivered to my home me fairly quickly. Yea!!! The only down side to this store is that their selection is a bit lacking and the staff is not as knowledgeable about the products as would have hoped. read more

A couple of years ago I bought a very lightweight suitcase here. After many trips, one wheel had warped and the suitcase wasn't easy to push. This wasn't a cheap bag, but it weighs about 6 lbs and its perfect for me. I took it back today, and was offered a repair or a new suitcase. The customer service here is wonderful. Highly recommend, as Samsonite stands behind it's products and the employees are great! read more