Waitress, daughter or wife must have been molested or really messed up in her past life. She stands off to the side of the table almost out of hearing distance when taking order or serving. She annoys me and I hate it when she serves me. Aside from the psycho waitress, I do not mind going there. read more

I remember first eating here two years ago, the waiter a younger guy was really nice. We order bun bo hue and banh xeo, both was good. Their bun thit n. is alright too, but I think they started changing the way they make their meat, does not taste so bad. Ordered their strawberry bubble tea, it's more of a bubble gum flavor if you like it that way. Came here few months ago and it seems that they have hired new waiters/waitresses, the staff is not as attentive as the old one, could be better. Food: good Service: can be better Atmosphere: pretty clean read more

Every menu is stable taste, and foods always serve quickly!! I go to there at least 2 times a month!!

Amazing summer rolls rice paper with shrimp,lettuce,basil and bean sprouts dipped in peanut sauce! Nothing to compare it to..never had them before! read more

Saigon City - Siagon city..summer rolls..YUM! - Vietnamese Near Me - Springfield, Virginia

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Seriously, I'm so torn on coming back still. Even though the food is good the service sucks! They always mix things up, always on their phones and unprofessional. No one speaks English here either. I called in today to make an order for my co worker and I and when I get here they forgot about my coworkers food. They jacked their shaky beef price up to $11.95 from $8.95 and didn't update their menu or website and when I asked about it they said they haven't looked at it in awhile. Well I hope you check yelp since everytime I come here your service gets worse and worse. Last time I ordered the lady was yelling I'm Vietnamese to someone else while I was trying to tell her what I wanted and once she got my order she just hung up on me. This place is really starting to not be worth my money or my time. You've been told my fellow yelpers. read more

THE "WAIT STAFF" SERVICE IS HORRIBLE! Collectively, they are rude, unprofessional, and pathetically SLOW. Initially, I hesitated in writing this review in fear the ownership will not read or comprehend my comments. However i have come to the conclusion that writing this review will hopefully assist someone else from wasting their time and spending your hard earned cash at Saigon City. I am certain there are better Vietnamese restaurants in the area who will appreciate my business and will show it with better, prompt service. read more

It really pains me to do this. Since moving to the Springfield/Kingstowne area back in 2006, this place has been one of my favorites. Yes, there are better places to get pho, but not a pho place where I can get really good chicken wings like the crispy wings here at Saigon City. But over the past few years, things - especially the service, have slowly deteriorated. The wings kept bringing me back, even though we would have to suffer through abysmal service on just about every visit. And I'm not talking about just the usual all business, no smile, but efficient service that is typical of many asian eateries, I'm talking screwed up orders, scowls, no drink refills, everyone's meals coming out at different times, etc. etc. One time in particular I can remember sitting in there with my usual predicament of my water completely empty. One of the creepy emotionless waiters was standing off to the side. I made eye contact with him, then looked at my empty glass to politely and quietly signify that I would love a refill. He looked at me, then my empty glass, walked to the kitchen and never returned. We would bring other friends here and have to explain to them, "Listen the food here is great, but the service is really bad." It really required a warning. And the warning was still never enough. We would time and time again be embarrassed for the service of this place that we still loved because the wings, pho and other items on the menu kept bringing us back. I would never complain about the service. I was hooked bad on the wings and was afraid of putting myself in a position where they wouldn't serve me anymore. Then today happened. Smaller pho portions, 1 tiny plate of sprouts with 1 tiny twig of basil, 2 limes, and 3 slices of jalapeno for 3 orders of pho. And I ordered a #19 and received something completely different. One with tripe in it. I've tried tripe before but it's not my thing. I'm rarely ever a send it back type of guy but I really wasn't feeling tripe so had to do it. The redo came out quickly enough, but I've spent the rest of the evening on the can. I'm not accusing them of purposefully giving me tainted food, but nonetheless the food sickened me. So add to that no drink refills for 4 of us and a server who didn't know what "coffee" was and whose scowls made us feel uncomfortable and I made the sad decision to be done with Saigon City. It's been like a marriage that started off with lust and love but turned into emotional abuse and battery over the years, and today I have to divorce Saigon City over irreconcilable differences. I'm going to really miss those wings. Maybe I can beg Pho Viet Flare to add them to the menu... read more

I am Vietnamese so you know my answer will be genuine. This has got to be one of the worst Vietnamese restaurants i've ever been to. Egg rolls were so terrible i swear I could go buy some at a supermarket and make it myself and it'd be 10x better. All my parents did while eating were complain about how bad this place was. "First time here, but also my last time here" - Mom read more

Here I go again w/ the cheap eats! This place is FAB! They have two locations- I love them both. The Brandon Ave location can get pretty packed- the newer Alexandria location off of Linconia drive is always pretty empty. Both locations are not pretty- one is an old McDonalds, the other an old Pizza Hut, but the food is cheap, cheap cheap, and delish. My favorites- crispy spring rolls, crispy fried squid, Marinated grilled pork over vermicelli noodles, and the vietnamese pancakes. Also love the pork chops, the crispy fried tilapia, and of course, all the diffenent Pho's. The wait staff is always nice,- my favorite waiter goes back and forth btwn the two locations- as does the owner, who is always kind and attentive. I'd give this place a 5 star rating based on the food, but it can get a little grungy inside, and while this doesn't deter me from the succulent food, it does stop me from giving them the perfect score. They also have HUGE plasma t.v.s all over the place- so you can usually tune in to a vietnamese varity show, or football game! Edit- The last two times I was here- my fave waiter was no where to be found. Both times, got the same surly woman.And although I still love the food, ( the crispy squid was kinda yucky last time) the place seems even grungier than before. Think I'll be ordering take out from now on. read more

Muy malo total mente sin sabor no lo recomiendo.. A very bad place and the food without taste. I do not recommend it

So I was craving Pho and wanted to try a new place, so I went on a rainy day and this place was a mess. The servers were all over the place, the tables were dirty and the food was okay. I ordered a few things and I think the server had a difficult time understanding what we wanted. Anyway, we got our Pho before our appetizers, which I thought was odd but didn't think much because it was busy. I thought it would be coming after they serve the Pho and then get the apps after but no...The drinks also came ten mins AFTER our food was served and they even forgot mine so I didn't bother asking because they were busy helping other clients. So, after 15 mins of eating our food, I asked where our apps were. I ordered "crispy egg rolls" and I told the gentlemen and he said "ah, okay, okay". Two minutes later he returns with our "crispy spring rolls", and let me tell you. It was not crispy, it was soggy and undercooked. I was so disappointed with coming here and I will not be returning. I will stick with my other Pho restaurant over in Commerce St. read more

Saigon City - l Crispy Spring Roll wraps are suppose to be a golden color, but this was Soggy & undercooked - Vietnamese Near Me - Springfield, Virginia

There was a long piece of hair in my egg roll. So disgusting!! Never going back there again!

Hey this place is pretty good for Springfield. I was in search for some good Bun Bo Hue close to where I live and this place hit the spot. I wouldn't say that they are rockin but I would say it's a good start. And what's even better is that the people that work there are very polite which makes the experience that much better. read more

This place is the best Vietnamese food around these parts that I know of. They are consistent and the food is really good. Their Vietnamese spring rolls are EXCELLENT! We also like their sweet and sour fish soup, and grilled pork / rice noodle dishes. I go here pretty often and am always pleased coming away with a full tummy. Cleanliness in the bathroom area needs some attention though. read more

Would give no star if I could. The place is dirty and the table that we were at had ants. I have eaten here before and the food was decent but this time I didn't get a chance to try it. My food never came and when I saw everyone around me who ordered after I did and the other person with me recieved theirs I inquired about mine. The only thing the waiter said to me was wait. 10 mins later I decided to tell them to cancel the meal. That was when my #16 pho was coming out. No one gave me any explanation or apologized for the mistake. Will not recommend this place or come back again. ZERO STARS!! MAYBE EVEN NEGATIVE!!! read more

This is the worst f***inf place ever, took almost 20 mins to get three bowl of pho, the pho noodle is straight dry type of noodle, defiantly not fresh, very little meat (like 5 pieces) , the bobble tea contains too much ice, service is slow, no refill. Crappy food, how is this place even a business? read more

I love the Grilled pork with rice. I feel this place has the best Grilled pork chop in the area. Everything else is pretty much decent/good, such as like spring roll, and pho. Very spacious place and clean. read more

I agree with Maynor. Went downhill big time. I even told them that I would never return. I asked for white meat chicken pho and I was served dark meat. When it arrived, I even asked if it was white meat and the waiter said yes. I picked through it and it was dark meat and not even dark meat that I want to eat. I was so disappointed in the flavor and it was quite dirty in the bathrooms. I had to get my fix of pho so I went to pho bowl the next day. Pho Bowl is the best in the area! read more

Being Vietnamese, this got to me one of the WORST Vietnamese restaurants that I've been too. It is definitely NOT AUTHENTIC Vietnamese cuisine and the broth taste like tap water mixed in with MSG. This restaurant may work for the typical American but it would not work for the authentic Asian taste bud. Service was bad along with the food. Ordered an extra large bowl #41 and got 2 small shrimps along with 4 thin slices of small roast pork which tasted like it was leftover from a week ago. Food is 100% not fresh and not authentic at all, typical of what you find in Vietnamese style Pho noodle soup restaurants around this area. They cook food just to get your money but honestly its NOT quality food and not what you expect when you go out to eat. Definitely NOT coming back, I rather eat instant ramen noodles than this lame fake place that says authentic quality food when it taste like S**T. read more

Saigon City - Vietnamese Near Me - Springfield, Virginia

I am really disappointed at Saigon City, I've visited this place many times before and none of those compare to my most recent visit. Overtime this place has started doing really bad, it's no where near as clean as it used to be, there's now a bad smell that doesn't let you taste the food. As for accessibility... I'm sorry for those with mobility impairments who use the standard accessible features but this place does really bad in that area as well, the accessible entrance is on the rear side of the building and seems it's kept locked and the path is blocked with boxes and produce. The male restroom is not accessible, and throughout the restaurant an accessible route is not provided. A friend and I visited this place over the weekend, I ordered a regular bowl of pho which took 30 minutes to be served. I was hungry and ready to dig in onto the soup, all enthusiasm died hard when I found a piece of clear plastic about an inch long mixed in the bean sprouts. Getting the attention of any of the servers took an additional 5 mins, once I discussed the issue, the server's response was "oh it's just a little piece of plastic" and took the plate of bean sprouts back to the kitchen. Minutes went by and as if nothing had happen the server came back with the bill, yes... still listed on there was the pho. I paid for my friend's meal but insisted I would not for the pho, the man at the register went back to the table where we were sitting to ensure I had not eaten the pho. I was not looking to get a free meal as the bowl of pho sat there untouched. What disappointed me the most was the fact that at no point did I get an apology. The poor level of cleanliness and customer service will keep me from ever going there again. read more

This is my favorite pho restaurant in the area, best broth in Alexandria and good beef and fresh toppings. I dined in on a weeknight and had no issues with service, though they do look busier on weekends. The get an extra star from me for most authentic bubble tea around as well. read more

This review is for the multiples times I've ordered for carry out. I call in my order for combination fried rice with no scallions or onions and it's always ready when I get there and made just the way I've requested. I always ask for a side of fish sauce in which they are courteous enough to put it in a separate bag. Now, they know to include it without me asking cause it's not standard with the order. I appreciate that there is always someone available to ring me up since I'm always in a hurry. Efficient, friendly and has gotten it right every time. read more

I was quite surprised at how awful our experience was at this place. The service was terrible to start. I don't know if the server was having a bad day or what, he was just rude from the moment we sat down. Being first timers, we inquired what their specialty dish and their most popular dish were. If they had any vegetarian option and what they tasted like, etc. We didn't even get any water for over 10 minutes after we sat down. Took more than 40 min for our food to arrive, even though the place was only may be 1/4 full. We ordered spicy lemongrass chicken and rice noodle veggies. this wasn't our first rodeo at a Vietnamese restaurant. But, the food tasted just awful. After like a second bite, we decided this wasn't worth the bout of emesis that may come forth later. We asked for our bill and decided to go across the street with the hope of a better experience. What ticked us off even more was, at the end, when we went to pay, the person THREW the bill at us. I mean, who does that??? read more

Cheap and Great! Walked in at 9 on Sunday and the place was empty, after 20 minutes five tables were filled. The food could have come faster for an empty place, but all in all the service was fine. Right off the highway, too. The spring rolls were decent, similar to what you get at all pho places. They had pork and shrimp in them, a plus. Next we got the papaya salad also with pork and shrimp. This was really delic. It was light and textured, but still had plenty of taste. We both got large combination pho. I have almost never had pho that I didn't like. This wasn't an exception. The broth could have been more seasoned, but at $7 and having leftovers I was content. read more

I absolutely love this place. It's in a weird spot like right off the highway but it's definitely a place you gotta try. Their Vietnamese food is really good, I've had their pho, and their regular entrees as well like the lemon grass chicken and it's very good. I would definitely recommend. read more

The Pros The Pho is delicious, and I mean DELICIOUS. Honestly, one of the best tasting pho places in the the Northern Virginia area. The broth is both rich and light, and it punches you in the face with it's hot goodness. Now I should note that this place does have it's good and bad days, some days my broth is not quite as good as it was the previous week. The noodles are usually fairly well cooked, but usually strays on the side of slightly overcooked for my liking. I prefer my pho noodles like I prefer my pasta, slightly al dente, just a little bit of bounce and chewiness to my noodles I find really helps bring out the slight natural sweetness of the rice in the rice noodles. The Pho also happens to be surprisingly light, I often find that after eating the pho no matter how much I ate(which is usually monstrous amount, as in I get a large bowl with 3 extra noodles and usually a plate of summer rolls or something of the sort), I never really feel bloated or anything. They are definitely NOT stingy with the meat, if you love the meat that comes in pho, Saigon will not let you down, they give heaping portions of meat along with their pho, and while at times some of the meat is again a little overcooked at times, this is understandable since the meat does sit in a hot broth which would inevitably tend to cook it beyond it's perfect point. The prices are VERY fair, Saigon will usually serve their pho at about a dollar cheaper than other pho stores such as those in Fairfax, Vienna, Centreville, Annandale, etc. Not only that, but their extra noodles come at almost half the price as the extra noodles in other pho stores such as Pho Hot, Pho Bistro, or Viet House. HOWEVER, take note that the extra noodles do NOT come in broth, but they simply cook the noodles and put it in a bowl. But honestly I prefer it that way, I like to add my extra noodles after I finish my initial helping of noodles, because if I tried to put my extra noodles in at the beginning of the meal, then my bowl would overflow wouldn't it? So it doesn't make any sense to let me noodles swim in soup because that would inevitably overcook it wouldn't it? The chicken wings here are freaking delicious, the skin is crispy and nicely flavored, while the saltiness from the ...well... the salt balances out nicely with the bitter freshness of the spring onions. The fried rice is also surprisingly tasty here, I know, I know, "fried rice how good could that be?" Well you'd be surprised, it's actually pretty good, the fried rice comes served on a plate, and there's a tiny amount of some kind of oil or fat probably from the meat intermixed with the fried rice, that leaves a delicious rich, smooth, flavor and feeling in your mouth. The restaurant is also quite clean, both the bathrooms, and the tables and the like. I can't say anything for the Women's bathrooms, but I can vouch for the men's bathroom and say that every time I have been there, the bathroom has been clean. The tables are clean, and the forks, chopsticks, and spoons are given to you by the waiters, which can be kind of annoying sometimes, but it does probably mean that there have been less grubby hands over my eating utensils. They are also great about just letting people/groups just sit and talk for as long as they want, whether you're eating/ordering or not. You can eat for 40 minutes, but just continue to sit and talk for an additional 3 hours, and the waiters will just come along and keep refilling your water glasses as needed, and no one will hurry you, or give you dirty looks, or do anything to make you feel as if you need to leave. It's a very relaxed atmosphere, great place to go out with friends, or for a date(not a first date) Now for the Cons :( :( The waiting service is just average, the waiters and waitresses are nice enough and more than willing to help out and bring you what you need. But most of them unfortunately aren't so hot at English which can make special requests such as steamed bean sprouts and whatnot a bit more difficult. The quality of the food fluctuates, not to say that the food is ever "bad," but sometimes the food goes from "good" to "oh my God this is delicious." It'd be nice for the food to remain as the latter rather than the former. All in all, Saigon has good food, for really cheap, and the ownership/management do put alot of thought into serving their customers. This actually happens to be a great spot to watch soccer if you're into it during the EuroCup and other such leagues, as it so happens as most of the waiting staff is also soccer fans, so if you go in during a game, when the restaurants not too busy, you'll often find yourself watching the game with the waiting staff, and cheering or arguing/booing alongside/with them read more

I was saddened by my recent visit to Saigon City. A couple years back, when the boyfriend lived in Springfield, we would frequent this place, and the food was much better then. It was more fresh, more generous servings, and better tasting. I ordered the pho with everything as usual this time and the boyfriend had the bun bo hue. Bun bo hue is one of our favorite noodle soups and I give Saigon City credit for offering it, but their version is in every way inferior to the goodness I love from Hai Duong or Phung Huang. There was no congealed blood in it, no pig's feet, the beef slices were all very tough, the flavor of the broth wasn't as complex, pungent or spicy. The pho was disappointing this time as well. I got about half as much meat as I was used to and the worst of all, only half a meatball! Even the places in the city give you more than that! The broth was also lacking in flavor. One more restaurant crossed off my if-in-the-area-must-go list. I will miss the good times we had, Saigon City. read more

This place didn't impress us because of the way we were treated differently for being caucasian. We were the first customers in the place, but two other tables of Vietnamese people were served their food before us. It was clearly a message from the business.The food was not the best. We got a noodle beef dish. Some of the meat were beef strips . However there was this rolled up meatball tubular stuff that was supposed to be beef. The dipping sauce for the fresh spring rolls was watery. The lemonade was homemade and awesome. We would never waste our time money here again. read more

The Pho was good and from what i could see the rest of the food was great too. My boyfriend had the grilled chicken and his friend had a pork platter (way too much pork for my taste) but they both enjoyed their meals. Can't wait to have it again when i come back and visit the east coast! read more

The place is pretty good. It is not very expensive and they have a very large menu, which is not typical for a Vietnamese restaurant. The place was pretty crowded, which is a good indicator of how good the food is. The portion size was pretty good. This was my first time here, and I'll probably go back. read more

So dissapointed in this place. My wifes Shakey Beef had dried/old lettuce and like two sclices of the tiny tomatoes. My grilled pork and spring rolls were dry and I only got one spring roll in the dish. My order of summer rolls came out after my entree??? Been here at least 5-6 times and it never got much better. read more

Although I am usually skeptical of restaurants that have pictures of their food, let alone this place having a TV that is playing a slide show of their dishes, I still gave it a whirl. Had the #21 Pho and it was yummy. Its hard to get good Pho south of Alexandria, so this is the go to place for those living in the boonies. Flavorful broth and generous portions. Noodles were not falling apart as sometimes they do at pho-wannabe joints. Wait staff is your typical vietnamese no frills gentlemen. Ample parking. Will be going back to try the other pictured dishes ;) read more

Oh boy... where to even begin... I believe in giving grades not in absolute terms but in relative terms. Considering that the quality of pho in NoVa in general pales in comparison to other areas (e.g. Philadelphia), it would not have been fair to compare them to the best I've had, just to its local competition. Having said that, if I had been comparing this to the best, a single star would have been ludicrously generous. I was passing by the restaurant, hungry, and with about a half hour to kill, decided to get some pho. I ordered a large soup and summer rolls. The rolls came out fairly quickly, within 2-3 minutes of ordering. They were the smallest, thinnest rolls I've ever had. I've recently smoked a Presidente cigar that was about the same width. On top of that, about half the roll was stuffed with lettuce, making this the weirdest tasting summer roll I've had in a while. At least it was wrapped nice and tight, with no holes (although at that size and width, considering the whole thing was layered 2-3x times, it would've been impossible to mess up). Then I sat idly by as minute after minute went by, waiting for my soup. I soon got bored and started messing around with my phone. When I finally realized that something wasn't right, it was 25 minutes since I had ordered (I had sent a text right after ordering, giving me the exact time). When I alerted the waiter that it's been 25 minutes since I ordered, he held up a finger to shush me. Soon a lady came out with the soup, laughing as she placed it front of me, giving me an excuse of "Oh, we've been so busy". Yea.. must be why the family that came in after me were getting ready to leave after eating already. After I put in some sauce and started mixing the soup, I realized it wasn't even the soup I ordered. It was pretty clear that they had completely forgotten about my order, grabbed whatever was coming out next in the kitchen, and placed it on my table. When I told the same waiter that it wasn't the soup I ordered, he silently takes my soup back in, comes back with the SAME soup with just the "topping" i hadn't ordered removed and a SINGLE piece of tendon added. It was pretty clear since the broth was colored in the same shade as I had already put in the Hoishin sauce. The tendon I had to ignore, since they had just thrown in a piece that had yet to soften and was inedible. Annoyed and insulted, I just wanted to get out of there asap. It was fairly easy as it was the smallest "large" bowl of pho I had encountered nationally. The soup itself seemed okay enough, although I would've been able to give it a more definitive endorsement had there been more than a few chopstickfulls of the thing. The two stars is only because the soup itself seemed to taste fine, had there been more there than a cup noodle. The place accepts credit cards with a minimum of $15 (which is illegal, but most Asian places ignore anyway). The tiny bowl of soup and rolls came out to $12.40. I didn't want to leave a tip but placed $15 on the counter anyway and left. Better to just leave this awful place and never come back altogether. TL;DR - terrible terrible terrible service, overpriced, tiny portions, read more

Enjoyed a lunch of beef noodle soup and bubble tea. The food was delicious, the service, not so much. Although I liked the food, I won't be back because of the service. read more

I was skeptical at first based on all the other reviews about service and taste, but I found it to be very good. There was only one waitress and a decent sized crowd. All my food came out as ordered and fast. The pho had great flavor, wings were crispy, and topped it off with homemade lemonade. Overall pleased with the experience. read more

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Haven't been here in 8 years. They are still authentic Vietnamese food for a great price. Simple. Fresh. Fast. I had the Dac Biet Pho. Pretty much had every meat they had to offer. read more

I ordered the round eye pho. The broth was flavorful but fatty. The meat was tender. The plate of veggies that came on the side looked dried out. The basil was wilted, the jalapeños were dried out. Maybe the veggies looked old because I went to eat here around 8pm. The summer rolls were okay. The peanut sauce was bland and really creamy in a weird way. I ordered a mango bubble tea and it came in a small flimsy cup...not too flavorful. The establishment was a little on the dirty side. Maybe the other numerous dishes on the menu are better but I don't think I will go back. read more

I've passed this place several times and finally had the chance and the time to stop by. Comparing with the two Vietnamese places within the same area, I thought that this place had the most selection. The menu included pho, rice dishes, noodle dishes (soup and platter), appetizers like summer roll and spring roll, bubble tea and desert. There were also steamed pork buns by the cash register on the day I ate in. I must have been lucky because I was greeted and seated right away. I ordered the fresh summer rolls, which is comparable to many Vietnamese places I've gone to before. However, the sauce was good; it had almost a sweet hint to it. I also had the pork noodle dish, which was in a good size bowl. The pork was delicious although I would have loved if there were more pieces. It was chopped into bite-sized pieces and placed on top of the noodles with the basil, peanuts and bean sprouts. By the way, they gave me two small bowls for dipping and I don't what they were for because the summer roll I ordered had the peanut sauce on the side. That was my first try; on the second try, i called for pick up on the way home. I ordered the crispy noodle with beef and the crispy noodle with chicken. This is a type of dish where you put the noodles on your plate and then put some of the Vietnamese-style stir fry on top. (Note: it's not a Chinese restaurant so please don't compare the two. Stir fry is just a method of cooking just like sauteing but each Asian country has different ingredients, flavors, spices, etc.) Now, I have to be honest, if you take a bite of only the crispy noodles, it tasted just like a fried noodle (as it should) but there was a graininess that wasn't what I was expecting. Also, the flavor of the stir fry may seem light to some but if you eat both as they should be eaten, i.e. pour the stir fry on top of the crispy noodles, then the texture of the noodles and the taste of the dish are well balanced together. If it's too bland for you, there are condiments like oyster flavored sauce and sriracha (hot sauce) readily available on each table. The place had several tables filled with diners - a mix of Asian and American customers so that was a good sign. Overall, it's a hidden hole-in-the-wall, mom-and-pop type of restaurant. It's cozy inside with one TV that was playing the news when I visited. The server was attentive although I can tell one of them doesn't really speak English. The other server/cashier was good though. It's really not a bad place to go. The only thing I wish they had is ban mhi sandwich and stuffed chicken wings. read more

Order two soups to go with extra sauce. One soup had none and no extras. After calling to address the issue I was told that it was my responsibility to check the bag and if I need the sauce I should drive back to pick it up. No apologies were giving! Had to talk to two people on the phone and they were just rude. Never going back! Would not recommend to anybody. Poor food quality and aweful service. read more

I always loved coming to this restaurant over the years for many reasons. The main one being, their food is amazing. That being said, today was my final experience with them. I called and placed an order for lunch. On the phone, I told the gentleman that I wanted pork summer rolls and not shrimp, because I am allergic. After I left my office, drove over to them, picked up my food, and came back I had already eaten through my allotted lunch half hour. When I opened the bag, I noticed the summer rolls were shrimp and not pork as I had ordered. Hindsight being 20/20, I should have looked in the bag to ensure the order was correct before leaving the restaurant, but they RARELY screw up, plus I remembered stating three times pork and not shrimp. When I called the restaurant to tell them what had happened I was told to just pick the shrimp out and I would be OK. Not true, and also sublimely ignorant. He then said I never told them I needed pork and not shrimp which is also not true. I stated three separate times that I need pork and NOT SHRIMP. I don't understand why he didn't just apologize and say our mistake. Why did he place the blame back onto his paying client, even though I stated very clearly what I wanted. I know what I can and cannot eat. When I told the man I just wanted my card refunded the $4.00 for food I would never eat, he told me they aren't allowed to do refunds. He offered to take my name down, and next time I came in I would get an order of summer rolls for free. I asked him what happens if I don't come in for a month or two. How are you going to remember, and his response was, 'OK' and then hang up the phone. I have never experienced an establishment that is so hell bent for working AGAINST their patrons. It is unfathomable to me that they are still in business if this is their daily practice. read more