Buying a car is usually such a long, tedious process, but Shane Yuen over at Servco Toyota Honolulu…read moremade the whole experience fly by! Right from the start, Shane was so warm and welcoming. His no nonsense straight-forward approach is really what sold us, we could tell that he wanted us to get what was best for us. Shane explained all of our options for add ons without pressure and was super informative. Although we planned on just getting the bare minimum we actually left with some add ons. Even while juggling multiple customers, he never made us feel rushed or wonder where he was. He made sure every single detail was taken care of. It was obvious that Shane has a passion for Toyotas and is extremely knowledgeable. We also loved working with Jaidie our financial rep, although we weren't with her for as long, she was super efficient and helped answer our many questions about add ons. We are so grateful for this experience and will definitely purchase from Honolulu Toyota again.

The service provided for my car was excellent, and the entire process was handled professionally…read moreand efficiently from start to finish. I truly appreciated how organized and timely everything was, making the experience smooth and stress-free. The staff was courteous, knowledgeable, and kept me informed throughout the service, which gave me confidence that my vehicle was in good hands. One of the highlights of the visit was the comfortable waiting lounge. It was clean, relaxing, and thoughtfully set up for customers while they waited. I especially enjoyed being able to partake in a hot beverage, read the newspaper, and watch TV in a calm and welcoming environment. Small touches like these really make a difference and show that the business values customer comfort and satisfaction. Overall, this was a very positive experience, and I would gladly return for future service and recommend them to others looking for reliable and professional automotive care.

Exceptional online car-buying experience from out of state without ever seeing the vehicle in…read moreperson. The entire process was smooth and hassle-free, and the car was shipped to the mainland without any issues. It arrived exactly as advertised and in excellent condition. Dragan went above and beyond by selling me the car for less than my original offer to help with my financial situation. His honesty, generosity, and professionalism made this the best car-buying deal I've ever had. I highly recommend working with him.

Late review. Nikola was very informative, responsive, and accommodating. He made selling my vehicle…read morea breeze and I would definitely work with him again. He made it so easy as I transitioned to move out of Hawaii. Thank you again Nikola, and I look forward to working with you again should I return!

If you're in the market for a Subaru, I highly recommend going to Servco Subaru Kaimuki and asking…read morefor Alika. We went in person to look around and test drive a few different models and series. Instead of a high-pressure sales pitch, Alika took the time to listen to our needs and wants so he could match us with the absolute best option for our lifestyle. He was exceptionally accommodating, answered all of our questions, and demonstrated a deep knowledge of each vehicle's features and performance. Shopping for a car can easily feel overwhelming, but working with Alika made the entire experience seamless and stress-free. Mahalo, Alika!

We had a great experience working with Arvi and Reid at Kaimuki Subaru. Arvi was super efficient,…read moreknowledgeable, patient, and not pushy at all. Reid assured us they took care of registration. They made the whole process quick and stress-free. We wanted to add tint to the windows and our car needed a bit of detailing on pick up but nothing that wasn't handled with professionalism and responsiveness. We were given some advice on tint gradient which is helpful in sunny weather-you can get a different color on the back and sides-be sure to ask about options. Arvi helped to coordinate our appointment for tint application with the car detailing and it turned out nicely. Highly recommend visiting Kaimuki Subaru and asking for Arvi! This was honestly one of the most straightforward and efficient buying experiences. Thank you to this team!

Never did I think I'd be driving a Lexus but after the great…read moreexperience I had with Ethan M at Servco Lexus, I'll be a Lexus driver for life! I truly was not expecting such a great experience when I walked into the dealership. Even though the pre owned vehicle I was wanting to check out was in my price range, I still felt shy and out of place like I couldn't afford to be there. But as soon as Ethan came out to meet me, he didn't give off that vibe at all! He seemed excited about the car I wanted to see which made me excited! He was really thorough when going over the details of the car and gave me the reassurance I was looking for in a pre owned vehicle. I never felt like I was wasting his time and he really made me feel like I was the customer Lexus wanted. No judgment, no pressure, just outstanding service and pure Aloha from a good, young local boy!! Ethan M is the one to ask for

Worked with Steve Choi for the second time buying at car at Servco Lexus!…read more Mr. Choi was/is always busy but never made us feel rushed. He took time to explain the many different types of available inventory, their respective trims, and prices. He was never "pushy" about any certain vehicle and was patient while we browsed. When curious about any vehicle, he was happy to allow us to test drive or take a look inside the vehicle. Appreciate the patience he had with all of our questions and concerns.

I had a great car buying experience at BMW of Honolulu. Advisor Claude Cantin was very patient and…read morehelped me find the right BMW that fit my criteria. He explained all the necessary information I needed to make a great decision. I look foward to seeing Claude around the showroom when I take my vehicle in for services.

Best experience I've had at any dealership on Oahu getting into a lease. We were so lucky that…read morePatrick Dillard was our advisor. No pressure, no sus games. Patrick was extremely knowledgable about everything BMW and well versed on similar options from competitors. We were blessed by his constantly pleasant attitude and abundance of patience and grace. Any questions and follow up questions were explained as elaborately or simply as we needed. When we needed space and time, it was granted. When we wanted more guidance, it was provided. We were never lost in the mix of what was being discussed, and what the next steps were. As many cars as Patrick must lease, the experience still felt personal and custom to what we were looking for. When we were handed over to Issac Castro in Finance he was equally as pleasant. At no point did we feel pressure to add something we weren't comfortable with. Issac explained their options in detail, we got to ask questions, and land on agreements we felt good about. Additional shout out to their tint team and detail team. When we needed these services, it was done swiftly and beautifully. BMW Honolulu staff are attentive as ever no matter the day of the week (and weekend) or the time of day.

Another nice experience purchasing a vehicle at Cutter Mazda. This time with Kobe and Jeffrey. They…read morewere both very patient, friendly and kind. Their GM Matt Wong and Service Manager Garrick Uchimura are also very personable and helpful. I've been going to this dealership since the 90s and have always been treated like a valued customer. They have always kept my cars in great shape. I highly recommend seeing Kobe and Jeffrey when you're looking to purchase a new Mazda. They are fantastic!

I only went there to buy antifreeze. I had some leaking smell at the front of my car. I changed a…read morefew hoses and needed antifreeze. I could've went to Walmart, but for a little more and piece of mind I bought the dealer Mazda product. I called in advance and asked for the parts department. The guy that answered was a cool guy and knew cars very well. He had the right questions and even recommendations what he would do. He told me when and where. I visited the store the same day, it's kind of by the Medical School, back roads are faster than waiting at each stop light on Ala Moana Blvd. When I arrived, I was quickly greeted and directed to the parts guy. He remembered our conversation. I was in and out in less than 10 minutes. There is plenty of parking. Overall I enjoyed this easy experience of buying a needed OEM Mazda Part.

I'd like to thank Malu for helping me choose a car.He was very patient with me and helped me every…read morestep of the way.I would also like to thank Rima for all his help too.I would definitely recommend Autosource to anybody looking for a reliable luxury car at a good price.

If you are reading this, it's probably because you are looking to buy a car from Auto Source…read more Listen to the scores of bad reviews, they are trying to save you the trouble of dealing with Auto Source, and Oahu's most notorious predatory used car salesman, Rima Braden. First of all the car that caught your eye, is likely just a shell of what it appears to be. Many of the cars sold at Auto Source have serious mechanical problems. You will be told not to worry, that all maintenance is included in their Carousel program and wont cost you a cent. What that really means is that you are not permitted to have anyone else check the vehicle, only AS can repair the vehicle, per their contract. And they will ignore requests for repair, gaslight you and treat you as if you are problematic when you do need repairs. Registration and safety checks are also allegedly included, and they are almost as difficult to get done as actual repairs. They also do their own safely checks and do not comply with state law, I can prove that they slapped a safety check sticker on my vehicle, when it did not have a working headlight or brake lights or safe tires. Used car salesmen often use a tactic called 'the waiting game', where the customer is left alone for long periods of time. This is done to create decision fatigue, as isolation lowers your resistance to bad terms. This is Rima's favorite tactic and it will be replayed every time you need something. He has asked me to come in to speak with him about my vehicle, which was in the shop repeatedly for the same issue, only to leave me alone in a room for hours. After HE made the appointment. Ultimately I sat there for nothing, despite Rima's text advising he would switch the car out, he did nothing to rectify the situation. His staff also commonly switches their phones to airplane mode, when they answer a call that they don't feel Like dealing with. The red flags are there from the beginning. Don't ignore them. Look around you. Customers are being given iPads to sign their contracts on, after hours of being stuck in the dealership. They are anxious and discouraged from reading the contract. Once signed, AutoSource will not automatically send a copy. In fact, they won't give you a copy of it even if you request numerous times. They will tell you that they report to credit agencies, they do not. They will tell that you are entitled to the unused portion of your security deposit, if you end your lease before the two year period is up, they will not. They will tell you that you are entitled to rebates for purchasing EV from them, you are not getting any rebates because they are not an authorized dealer. In my case, I leased a car via Carousel+ program. I already had a car and was trying to improve my credit. The salesman and Rima lied to my face because they do not report to credit bureaus. The vehicle I leased smelled of oil at the test drive. I was told it was from a spill, not to worry, the car had been owned by an elderly gentleman. I seriously doubted that, and would intimately find out that the car was in a terrible accident where a pedestrian was maimed. Nice. Anyway, I kept taking the car back in for the same problems over and over. Many times they would have it for a week or more. In August of 2025, they had it more than I did. And no, they did not supply a loaner car, as promised at purchase. Twice I got loaners, only after practically begging. Both times they were clunkers. At one point my car's interface was telling me that the engine was malfunctioning, and would not ho over 40mph. AutoSource knew this for months and would gaslight me as if I were lying, despite taking it in and showing them They admitted the car did the same thing during their test drive and they did nothing. Ultimately I was told to return the vehicle and the unused portion of my deposit would be returned. Spoiler alert: it was not. To make things even more fun still get billed because these guys kept the car in my name, and frequent parking garages in kakaako that charge my card. For context, I returned the car 7 months ago. And yes, of course I told Rima and of course he did nothing. I realize that a lot of used car dealerships have bad reputations, but AutoSource makes most of them look like saints. I invite you to look Auto Source, and Rima up on ecourtkokua. Look at the pages and pages of lawsuits filed against this business, the BBB's non recommendation, and lastly these reviews. You will see a common theme. Believe your neighbors over the guy who gets commission for making another sale for Rima.

I've always gone to this place because I purchased my Jeep from them 3 years ago. With the…read morepurchase, there were a lot of perks like free Safety Checks, Basic Service (warranty), and among other things. My experience has always been average; in fact, there was an incident that was not very pleasant. However, all issues were addressed-that's the important part. Anyway, last Wednesday I dropped my vehicle for another safety inspection and I am truly blessed to have had Marshall as my rep. He was very courteous and pleasant to work with. He called me in time when my vehicle was done (way ahead of schedule) and he even helped move all the vehicles in front of mine when I was picking it up for it was buried all the way inside (which would have been 15 minutes more waiting). Lastly, he asked me a question if there's anything else i need or if I have any questions. He didn't push to ensure to give him 100 for possible survey. He just did more than what is expected and that deserves more than a 100 in my opinion!

So where do I begin. I have service appointment scheduled with them for next Monday, 31 August. I…read morecalled last week to get an estimate on what my first service will cost. I was told by the young lady on the phone that she would have someone contact me with that information. this was on Tuesday and I never heard from anyone all last week. I called back a few days later, and an automated message said to leave a message, and someone would call me back. You guessed it, NOTHING! I called yesterday, got the same automated message, I left a message, still NOTHING I have owned many cars over the years, this is my 1st DODGE, and I've experienced the occasional hiccup here and there. This one IRK's me the most, especially since I work in a similar industry and taking care of your customer's is a high priority. After reading some of the reviews on this dealership, I am seriously thinking I should cancel this appointment and take my business elsewhere. I bought this car recently from another car lot in February with 2300 miles on it. I'm approaching 5000 mile and want to make sure it is serviced by a dealer, but if this is the kind of service I can expect, then I may as well go to an independent shop

Don't ever buy vehicles here. Most of the vehicles are already broken. Lots of the vehicles don't…read moreeven get serviced for months. Went and viewed the lot they had. Lots of the vehicles have mold in them. Owner is super rude and does not give any fucks about who is trying to give business. Will never come here ever again. They always say if you buy it we will fix it. But same problems across the board. The Salesman Ty does not know what he is doing

This is such an overdue review. I got a car back in 2023 and ran into some issues with the engine…read more I always felt intrusive when I would call them about the issues, but they were always there to help. Adam decided to give me a loaner to figure out what was going on. Months passed and come to find out, they were scammed in trying to purchase me a new engine. So Adam ended up helping me find another car that's been my go to ever since. They go out of their way to make sure you get your money's worth, and I will forever be thankful this is where I got my first car. Top tier service and experience.

No longer have a Honda…read more.. Though I've had one in the very past this visit here actually has me with junk mail that I've gotten for over a year and though looking at it it didn't sound like it as it was notifying me of the recall on a 2012 Odyssey which I've never own and it kept reminding me that it needed to be done or whatever it was more annoying as it kept on coming. Not sure what it was about so I stopped over to ask and there was a couple of staff there and instantly said it was something that I had to call myself to have them to stop sending me...insane! Honestly I said as I approached them with my issue that I understand it's not what they did but was frustrated that they could do nothing for me and though I never inquired about looking into a Honda but just a random spam mail but left even frustrated and ALL my mail there as well and you know what it shopped coming. Thanks but no thanks...three stars cause it finally stopped.

It's been about less than a month since I bought my car and all I wanted to say was thank you Rikk…read moreHiga for making this purchase so fast, easy and smooth! I appreciated how he explained everything clearly and made sure I understood everything before finalizing anything. Mahalo again!