Needed to change my GMC Yukon's Hybrid Batteries. (4 years ago) I called around and everyone referred me to Masaki's. The only Certified Hybrid/EV Repair Shop. The service was professionally done! They installed 2 brand new Prius batteries in my Yukon and told me that I have a 12 month warranty. I asked so many questions before the service, some of them annoying, but He patiently explained their policy and how tedious the installation was going to be. I was asking if I could buy my own battery for them to install? Of course he said No then I asked for a 5 year warranty. He almost laughed at how ridiculous that was. It's been 4 years now and No issues whatsoever with the Electric Batteries. Looking back in hindsight, I realize how unreasonable that was. Yet He did not get upset but gave me straight answers. I respect that! I highly recommend this shop, parking is a little tight, but their work is top quality! They also check your safety and registration to make sure your vehicle is legal and up to date. Which I appreciated because they do safety checks as well CHECK THEM OUT!! You won't regret it!! read more

I've been taking my personal vehicles to brothers Daryl and Dave Masaki for over 25 years, and they've consistently delivered dependable, high-quality service. Most recently, I brought my car in for an oil and filter change along with a safety check. As always, they went above and beyond--clearly communicating current maintenance needs and giving me a realistic picture of what to expect on my next visit. They also noticed something with my brakes, took the time to adjust them, and checked the wear. Everything turned out fine, but I appreciated the extra attention. They also gave me a heads-up that my tire tread is getting low and I'll need to replace them soon. While they carry a variety of tire brands, they don't stock the specific brand I prefer--but they made it easy by offering to mount, balance, align, and dispose of the old tires if I have them shipped in. Very reasonable and convenient. Honest, efficient, and thorough work at a fair price. It's hard to find a shop you can trust for this long--Masaki's Auto Repair is one of them. read more

Love the friendly, local style service from this longtime small business. I dropped in for my vehicle's annual safety check. Normally they require an appointment, but it was a slow Tuesday, so they did the safety check right away. It took about 10 minutes and I was on my way! And their shop is clean and tidy. read more

Took my 2001 Toyota Tacoma in because the SRS light came on on the dashboard. When I went to pick up the truck after completion, Darryl explained to me what was the problem and said to bring the truck back in if the same problem pops up and there will be no charge. Well; the light came back on the following day and I made an appointment to have the problem checked again. Darryl made it a point to personally check what the problem was when I brought the truck back to the shop the following week. He called me and explained that the the computer for the air bag system was defective and that the replacement part was quite expensive and to think about it if I wanted to have the job done. He also explained to me that with the defective computer, the passenger side air bag would not deploy in the event of an accident and that if I didn't get the computer replaced, I would still be able to get a safety check. I hardly have any passenger in the truck with me so that was not a great problem but I just couldn't stand the warning light on the dash. So I told Darryl to go ahead and complete the job. Although the replacement part was quite expensive I am a very satisfied customer based on Darryl's superior customer service in explained in detail what the job entailed. Thanks Darryl and Masaki's Auto Repair Shop for a job well done. You deserve more than 5 stars. Alan Takemoto read more

Had to go to them for job things, lady on the other end was super rude. Not sure if there even good for pricing as we did a battery change and it was within the warranty year come to find out we have to pay shipping and tariff fees wasn't aware of any of that warranty is warranty. Overall, not very happy. read more

They changed my 2 back tires at half the price of other companies It was quick and they were very friendly and courteous read more

Masakis no ka oi! Calling all kauwilas - held mai!Bring your Toyotas, hybrids.... For quick cost efficient professional service.

Called to get a quote on an oil change and the lady that answered said the charge is $140 because they have to check the brakes, alignment, etc. I asked if it's required and how much is it for just an oil change and she said just go jiffy lube. Customer service is no good. read more

I had been a loyal customer here for a year, with friendly service in the past. This week I booked an oil change and timing belt replacement. After dropping my car off, I got a call delivered in a rude tone saying extra repairs were needed, far above the original quote, and my car would need to stay for days. I declined asking to send me the formal quote (did not receive it), approved only the oil change, and asked about rescheduling since I would be picking up the car today. When I arrived, the same man who called me loudly asked another customer "ARE YOU HELENA?" in front of me, served her first, and was extremely rude again to me. They charged me $200 for a "diagnostic", refused to give me the report (I had to write notes by hand), and made no offer to rebook. They also left my car unlocked on the street despite claiming they're "not responsible" for damages to vehicles parked outside. Sadly, this experience has cost them my trust. I was disrespected, uncomfortable, and unsettled by this man's hostile behavior. read more

I had an excellent experience at Masaki's auto repair yesterday. The Masaki's are so kind, helpful, smart and professional. I could trust their advice on my car and the charge was very reasonable. I highly recommend!! Many thanks Masaki's Auto Repair!! 5 star rating read more

My Ohana and I have been coming to Masakis for years, quick, efficient, respectful and down to earth. Answered all questions and of course got the job done! Check them out! Mahalo Masaki! read more

WORST SERVICE EVER!!! There was 0 communication between employees. I had set up an appointment to get an estimate. After they were done inspecting, they gave me a call and thought I wanted to leave my car there for them to order the parts and fix the problem. NO ONE TOLD ME THERE WAS GOING TO BE A DIAGNOSTICS CHARGE BEFOREHAND. read more

Service is great, customer service needs work. Scheduled an appointment got a text "you are confirmed", get there and they have no clue. My last service I told them the battery needs replacing, I came back and they had done a full diagnostic of my Hybrid system and I had to wait around for them to replace my battery. read more

overpriced, low quality parts used .....go to the dealership (Servco) cheaper and better !

Hi gang! This place never fails me in getting my eleven year old car squared away! I've used this repair shop for my quarterly or every 3,000-5,000 miles oil changes using synthetic oil because it's an older car and more than 125,000 miles. And never really broke down all these eleven years. I needed to do a wheel alignment, but put it off because of changing my top of engine gasket, alternator, new spark plugs, oil change, and brakes which were getting mushy, but not scraping. However, the biggest thing was a possible electrical or IPU module problem became something minor after extensive diagnostic testing saved me $829.19 IPU module part! Let me tell you that this a big savings and relief. Whew!!! My favorite mechanics are Dennis and Daryl! When entering the office, wear your mask required with hand sanitizer available. They have a plexiglass barrier. Waiting area is outside with chairs spaced far apart. Normally, they work on their jobs, do not interact with customers, not allowed in their three work bay areas, and do not wear masks. Normally, customers don't wait at the shop for their cars. They are experts of Prius battery servicing and repairs!!! Ciao! read more

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Purchased a 2000 4Runner from the original owner. He had taken it to Masaki since he bought it for any and all service. So, when I bought it, I asked if he would get me the service records. They were happy to make copies and fixed an issue with the injectors. They showed me all the parts that needed to be changed and the 4Runner is humming. Many Mahalos to Masaki! read more

Recommended by friends and family. Great communication from every person and through every step. Very helpful to someone who is not familiar with car repair. Thank you. read more

Waste of time! I called to see if they would be able to fix our car. Advised them of the issues and someone told the lady on the phone yes you could do it. We set up an appointment, went down and they immediately told us no they aren't able to do it. We drove all the way from west side to town only for you to not even look at it and tell us no. Next time if you aren't even going to look at it say that. Don't be wasting my time taking off of work to go there and get denied. DO NOT GO HERE! They will give you false hope over the phone only to not even look at it read more

I have a 2000 Ford Pick-up which I don't drive every week. It's been a dependable truck for over 4 years. Several months ago starting the truck was not consistent, I had the computer changed, which had to be reprogrammed and purchased a new factory ignition key to no avail. I recalled passing by Masaki years ago when I arrived on island and overheard Darrel explaining to a young lady how to keep her Prius battery healthy, his explanation was simple and complete. Fast forward 8 years, last week (3-25-25) I took my truck to Masaki after several trips to another mechanic. Prior to Masaki servicing my truck, I invested approximately $800.00 plus several subsequent trips at a cost of over $100.00 each trip (not counting the cost of the tow.) Each time the previous mechanic explained he could not duplicate the issue, and billed me. The first week of March I spoke with Darrel from Masaki whose knowledge of my truck's systems was impressive, he placed my truck on his schedule. The third week of March 2025, my truck was at Masaki Auto. Darrel made several attempts to "duplicate" the truck not starting. Several times during the week, Darrel called to update me on his diagnoses or report he could not duplicate the truck not starting, on the 4th day he asked me to bring in the other key, he determined the cause and presented me choices. My confidence driving the truck has been restored. Masaki's bill was fair, not what I was expecting after several days. It's comforting knowing honest, businesses who operated with integrity as a core principal exist. The staff at Masaki from billing to helping exit the lot were all friendly, helpful and patient during my interaction. I would return to Masaki for any future needs and recommend Masaki to a family member and/or friends. read more

Outstanding service, very quick turnaround at a great price. I highly recommend Masaki Auto Repair! Daryl and his crew are awesome. Thanks again. My truck is running great.!! read more

Excellent and HONEST auto repair shop! I have a 2005 Prius and the check engine light came on. Knowing that we've maintained our car, I needed to know what the problem meant and if reasonable to fix due to the age. My family calls it the beach car as it's perfect for them when visiting from the mainland! The engine looks better than the exterior! I've never used Masaki's but heard great things for their knowledge on hybrid cars. So I called and despite how busy they are, they were able to take my car in the following week. I had a friend put a diagnosis meter on the engine so I knew what the fault recorded so it was legitimately needed a professional to quote and repair. After dropping off the vehicle, Daryl called to lmk what the problem was, part cost and labor hours to fix. The part was available and only through Servco Toyota. Daryl was so good about explaining and not just saying what it will cost. They fixed it the same day! He also took a look at the condition of the car and battery due to its age and all is good. Basically the car is a keeper!!! Thanks Daryl appreciate the service provided! read more

I want to write a review of appreciation for Masaki Auto. I have gone to multiple mechanics around the Honolulu area, and Masaki was the only place that was kind, considerate, patient,t and accommodating. They explained everything wrong with my car in extreme detail and respect, which as a young girl in college learning about cars, is truly appreciated. Dave is so awesome and has been a great help to me. I felt safe and respected taking my car to Masaki and they do excellent, honest and thorough work. THANK YOU! read more

I was having car troubles and they diagnosed the issue for me and said the car part I needed was discontinued but I could find it online. I went by the part name they gave me and even sent them a link to the over $400 part I was going to buy to make sure I got the right part. They said yes so I bought it, The part came in and I brought it to the shop and it was the wrong part, didn't fit in my car, and was not refundable. So I'm stuck with a $400 car part I can't use or refund. Only after all this trouble did they give me the part number... that they should have given me from the beginning. I recommend going somewhere else to save yourself any hassle. read more

What a find. They have a lot of pride in their work. Honest and will not sell you something that you don't need. Gave me options that made sense all based upon results. They called me every step of the way. They are the best repair shop that I have ever used. Smiling and welcoming not intimidating like a lot of other shops in town. They specialize in Hybrid vehicles but not excluding regular gas vehicles. Very impressed with their operation. I'm not looking forward to my car breaking down but if it does I know that I will be in good hands at Masakis. Thank you for your help and positivity read more

I've owned my Prius since 2012 and it's been relatively trouble free. However, getting an appointment has been problematic at Mapunapuna because of the size of the service department. Someone suggested Masaki's in Moilili and I went there when I couldn't get an appointment at Servco Mapunapuna. They are certified Prius mechanics and know exactly what do to keep your Prius running. Today I needed a pandemic delay safety check and they had me in and out quickly. I can't say enough about how well they handle all the work they have to do. Call or e-mail them if you have a problem with your car. A bit of any update on Servco Mapunapuna. Since just before the pandemic hit, Servco expanded their service depart to another building, so appointments are no longer a problem. Credit to them for taking care of a long standing problem. I'm still going to Masaki's though. read more

Masaki's Auto Repair - Auto Repair Near Me - Honolulu, Hawaii

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After checking the battery quality, it came to 45%. I am getting 36 Mpg average, just 3 better than before when my battery was bad. I basically paid $2,000 for a bad battery and for them to turn off the check engine light. They solved one part of my problem but not the other. I talked to the owner and he said they cannot do anything unless the check engine light comes on. I wish I did not go in the first place at this point. read more

My 2014 Prius V needed a new Hybrid Battery so I chose Masaki's Auto Repair to do it because they are certified for hybrid repairs and good reviews on Yelp. They put in a new battery. At just over a year one of the battery cells failed. Returned to Masaki's for another fix. Although it was out of warranty they fixed it at no charge. I was very pleased as the new hybrid battery was quite costly. They are busy so you will need to schedule your repairs. Only downside for me is they are in Moiliili and I live in Mililani. read more

Vehicle experts on island. Locally owned and friendly staff. Get in and out fast. Convenient area in Mo'ili'ili. Great communication with customers. 10 star business. Thank you Kawika and crew. read more

I had a car that had an air bag light display and they said that they fix those type of problems. All they did was use an SRS scan tool that reads the codes and told me to take it to the dealer. I was charged $210. I believe they should have said all we do is scan no repairs. I was misled am not ever going back!!! Poor business practices. read more

Dave and Daryl are very nice guys! They are helpful, attentive and pretty cool folks. Hooked me up a good deal on a new hybrid battery replacement for 2007 Toyota Prius. Very good alternative to Toyota Servco where I almost got ripped off trying to to check why the "airbag icon" was on on the dashboard. read more

So glad fellow Prius Yelpers yelped good stuff about Masaki's. Daryl returned my phone message and took my Prius the next day. No three week wait like at Toyota. He communicated well and searched the best price for the part needed. Car was ready next day. Up front pricing, check, cash and credit cards accepted. I felt very comfortable and relieved to get the problem resolved quickly. Thank you. read more

We saw some negative reviews but went there anyway. My daughter's Prius C needed a new hybrid battery (according to message on monitor and codes off my reader). They confirmed the diagnosis and replaced the battery. I thought they would use a refurbished battery but they used a new unit (aftermarket). It came with a 2 year warranty. The car needs to be driven at least 500 miles a month for the warranty to be valid, to ensure that the battery is charged/discharged and kept in good condition. The price was waaay lower than it would have been at Servco. Keep in mind, as far as i know, Masaki is the only certified hybrid repair shop other than the new car dealers. I found another shop that said they could do it but they weren't certified, no thank you. I won't mention the name but they are located in Waipahu. If we ever need service on one of our hybrids outside of warranty, we'll go to Masaki read more

Thank you so much for not charging me for the service on my refurbished hybrid battery. Your generosity and excellent work mean a lot, especially since this is my second time bringing it in. I truly appreciate your kindness and dedication! He later told me he was the boss! What a kind and gentle man. Domos Dave!! read more

DO NOT GO to this business! This Kawika Masaki lied about the part I ordered and I paid in front of him and he said come in 2 days we'll have the part , I called 2 days later asking is it there and should I come , he paused , murmured something ... I realized he forgot , I asked if he forgot about placing the order , he replied it's coming Finally it came 4 days later ... it took the guy to fix it for almost a week and a half . The work was to change hose and draing gas tank because there was a water ... literally 1 hour job !!! My other mechanic told . Finally came to the office and this guy presented me the bill $839 , I'm like ok ... and I see this tried to charge for the same part twice , I'm like dude I already paid for that part !!! You trying to scam or what ? He replied, let me speak to the owner ... haha You are the owner I said , aren't you ? I paid 600 Also guys , they charge $180 for labor which is outrageous. Hawaii state labor charge $125 Most of the shops charge $130-150 read more

Masaki's rep was not at the shop when I arrived for my 7am appointment made in advance by phone. This person who wasn't at the shop and didn't hear the conversation or witness my convo with the owner, Mr. Masaki continues to accuse me of lying but was not at the shop so knows nothing. I made an appointment in advance with Masaki's over the phone for a free inspection. This was offered by AAA of Hawaii on their website and advertised via individual email sent to my personal email address by AAA in July. AAA mistakenly advertised Masaki's as offering a free 40 point inspection. I have reported Masaki's to the BBB and the state Attorney General's office for dishonest business practices. They lure customer's in by promising a free inspection. When you arrive for the appointment they say they don't offer that. The owner, Doug Masaki was aware of this business practice. It is a dishonest business practice. I stand by my review. read more

The Masaki brothers have been in business for decades. Good quality work at a fair price. No hidden charges, detailed print out of work done. Have known them since the 80's. Highly recommend them. read more

Being a Prius owner and using this car on Uber, I've had to take my car to a fair share of mechanics and decided to try someone new and stumbled across of Masaki's. Used their google forms to request a service/appt and Dave called about a few hours later. Could already tell over the phone that Dave was extremely polite and friendly. He was able to work on and finish my car the same day it was brought in, thoroughly explained everything and gave a few recommendations that he was honest about and said could wait in the future for. Other shops may have a bit cheaper price but I'd hands down pay a little bit more for the service I was just given! Will for sure be taking my prius (and future ones) here from now on!! read more

If you want excellent customer service, come here! They will help you whether they provide the service or not...if they don't they're quick to make a recommendation to another shop and to me, that shows humility and that they care about helping the customer, not about making a sale. They are definitely my go-to shop read more

I acknowledge your response and will only reiterate my FEELING for a customer to check all options before making a decision. I never stated that they should be "cheapest option", yet i feel as though experts in the hybrid business should be knowledgeable in local prices. It concerns me that they don't familiarize themselves with local prices to offer what I consider a competitive rate. The response from this company only encourages me to double down on my advice to CHECK OUT OTHER OPTIONS. Accountability is important when it comes to high expense purchases. I was told to stay away from a couple other sources after making calls. Thank you for your time Benjamin. read more

Dropped $4000 on a reconditioned battery for my hybrid Toyota. 19 months and 27k miles later the battery was toast. I did drop my car off with them after waiting a week for an appointment. Despite driving the national average...they tried to blame it on excessive annual mileage (~15k every year the car was driven). Their warranty offered on the battery was 12 months and they offered no exception to the policy. They also offered me to see one of their friends who would offer me $2000 for the car after I told them I was not going to proceed with the same battery swap another time (since I had completely lost faith in their product). I wish Masaki's spent as long working to find their customers a viable solution as they did on responding to reviews after the fact. I sold the car a few weeks ago for $3500. Waste of money after the first battery lasted over 110k miles. I had better hopes for this place. I did try to work with the company in July 2021 (see attached pic), but they did not bring their A-game. I hope you have a better experience. Based on the reviews seen on Yelp they used to stand for more. Bummer. read more

Masaki's Auto Repair - Recommended to replace the battery pack...that I just purchased from them - Auto Repair Near Me - Honolulu, Hawaii