Jarrett was amazing from the start of our call to the completion of our vehicle. Having the type of day we experienced and the challenges we faced prior to the call made to Jarrett. He was friendly, assertive and made every effort to assist us in every way possible. In addition it began to storm rain as soon as "Sally" our mustang arrived with the tow truck and he also accommodated our car by placing her in the shop. In conversation with Jarrett upon reaching the shop I confirmed the price for service we discussed over the phone being $140 but I stated $180 in error. Jarrett immediately corrected me to it being $140. I immediately appreciated his honesty and loyalty at that moment. Something very hard to come by today. In closing - We anticipated our car not being completed til the next day given it being as late as it was in the day upon arrival. However, I received a call not even an hour upon drop off that Sally was done. Considering the type of day we endured it turned out to be an intensifying blessing. Huge Thank You to K & Y Auto Service and Jarrett for your phenomenal customer service! You made every part of yesterday a huge blessing just by doing what you do and did for us. If you're looking for honest amazing service look no further. K & Y Auto Jarrett: Your honesty and loyalty made all the difference and is why you stand out from all the rest! Mahalo plenty! read more

K & Y Auto Service - Auto Repair Near Me - Honolulu, Hawaii

TERRIBLE. A relative took their car in for shocks and struts, NOTHING related to oil system. Immediately after getting the car back the same day, she started having serious issues involving oil leaking. When she opened the front, the oil cap was missing and there was oil everywhere. It even started leaking to the inside of the car. We had to have it towed to New City Nissan, and we were told by a lady on the phone who works at this company that they would cover the cost of everything. After everything was cleaned up by new city nissan, this place changed their story and absolutely refused to pay for anything so we had to pay out of pocket. Then, they tried to blame US for the oil cap going missing. Through a phone call claiming, "that's your problem." EXACT QUOTE DIRECTLY FROM THE OWNER HIMSELF, FRANK. Again, what we were getting checked out had NOTHING to do with any part of the oil system, so they shouldn't have touched it in the first place. We came in with a minor issue, yet we were left with an even bigger problem which continues to need repair a week later. You guys are prideful of being an "honest" auto shop, yet there was nothing honest about this experience...nor can you guys take any ounce of accountability. I STRONGLY recommend taking your vehicle to anyone else. If you're going to all have bad attitudes and treat your customers terrible, at least do your job well. But unfortunately, these people are incapable of doing either. The way they are responding to their reviews should tell you enough. Don't waste your time. read more

My car was overheating and it was an emergency situation in the Kaka'ako area. Gilda & Frank took our car on a busy holiday weekend, and we were so relieved. They were able to fix the problem and at a very reasonable price. Very thankful for their help and would recommend this auto shop. read more

Excellent reliable service. Frank the owner has a vast knowledge of automotive engineering and is extremely helpful and honest. Been going to him for years and never fear being ripped off. My highest recommendation! read more

Great service and honest people I'm glad I've been lucky to find such a good mechanic and great service!.

Went in to this auto repair shop to escape the big name repair places and the Dealerships that rip you off and do awful work. Trying to give some local small businesses some support I went in to ask if they changed brake pads for my "rare" Toyota Tacoma - you know - the pick up truck driven by millions of people in Hawaii - but the old lady in the office gave me the 3rd degree - "how do you know you need a brake job? - I just turned 100,000 miles on it" "What size tires do you have on it? - The stock size." "It Depends in how you drive - do you ride the brake? - ah no I am pretty good at not riding the brakes." She had an attitude like she didn't want to be there or take on any more work. The service bay had 2 cars in it during the mid morning and the mechanic was talking story at the entrance - so its not like they were smashed. In fact it looked slow. So I said okay thank you for your time and walked out. The mechanic standing outside when I first went in asked "you going bring your truck in?" I guess he figured I made the appointment - I just no - thanks though- he looked bewildered- and I don't blame him - a brake job on a 2013 Toyota Tacoma?? He could probably do it blindfolded - with the number of Tacomas on this island - he probably has done a bunch of them. So I took it somewhere else - apparently this place is doing so well they didn't need my money. read more

I was very shocked to see such a high rating for this place, and I also realized that all the bad reviews were somehow hidden. The old lady who worked there was so mean and unprofessional. I am not sure why she thinks she can speak to her customers the way she does. She sighs a lot and seems to be bothered every single second. I feel sorry for her grandchildren whose photos were displayed there. Obviously, she did not want to work at that old age. She needs to retire and spend time with her grandchildren instead of coming to work and giving a bad attitude to everyone she sees! read more

Because my brakes were obviously not functioning properly as I went to the gym the other night, I called here the next morning shortly after they opened at 7am. Because of the emergency I was given the green light to bring my car in that morning. Frank took a look at it and then asked me what kind of problems I had. Was advised a part needed to be ordered and Gilda took my cell number down as she'll call me when the car's done. As I went to Ala Moana Beach Park to clear my mind, I received a phone call from Gilda much faster than I had expected advising my car would be done soon so I could head back to the shop. customer service: EXCELLENT I highly recommend this place. read more

K & Y Auto Service - Auto Repair Near Me - Honolulu, Hawaii

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Excellent service, friendly and knowledgeable staff. Frank and Gilda are very personable and very willing to accommodate their clients! Will definitely go back to service my cars! read more

Great service. They were caring and gave me great advice. Not many businesses are willing to go the extra mile

I came here based on positive Yelp reviews to get my safety check and have my engine checked out. Positive, positive experience. Gilda and her husband Frank don't mince words. They are very pragmatic in their interaction. They will tell you straight up if they can take you or not. They will tell you they accept credit card without any prompting. They will tell you what their findings are and ask you if you want them to work on the car. If they say 12 noon, the car is ready then and all the billing info is ready for you. Some may perceive this as unfriendly or cold, but understand that they're family-run and very busy. Organized, efficient, practical. The rate is also very affordable. I will be a returning customer. read more

Frank, Gilda and Jarret provide just what you need when you have car trouble or think you have car troubles. The father and son absolutely know their trade, and the Youngs are honest! Don't go anywhere else! read more

My 05 Honda Accord needed a new starter. After reading a couple of reviews for multiple places around the Honolulu area, I decided to try K&Y Auto since the yelpers gave such great reviews about this place. I called the shop around 7am and the phone was answered by a lady. She seemed helpful on the phone and said they would reserve a spot in their shop for me that day. I explained that my car had to be towed so I wasn't too sure as to what time I was going to arrive, she said it was fine and even suggested a towing company she recommends.**** I have to mention that the lady (who I found out later was the owner) suggested that she pay for the towing upfront and I pay her back since the towing company wont charge her tax, she said it was to help me out....I thought that was a little strange, but worth noting. A friend of mine said that it wasn't a trustworthy move** The shop is located by Ward's Ave, right by the gas station and across from Café Duck Butt. I was met by a gentleman who told me that it was my starter that needed to be fixed and that it would cost roughly around $400-$500 to repair. I asked if there was a waiting room where I may wait for my car to be fixed and they said there wasn't one but suggested the Starbucks about a quarter a mile away.. about 15 minutes after I left the shop, the owner calls me to say that the repair was more than they realized and proceeded to explain that the new cost was $680 and some change.....much more than I was originally lead to believe...I don't know much about car repairs but from other people I spoke to, $680 was a hefty price tag. After about 4 hours, I received a phone call saying my car was done. Paid for the repair, given the keys and left. No counseling on what they did, no advice on further upkeep of my vehicle, nothing extra..just straight up "Here's the bill" "Will it be cash or credit?" "Here's the keys and your car is outside" In short, I think I got one upped, probably paid more than I should but lesson learned..I WOULD NEVER COME BACK HERE AGAIN...but at least my car is fixed read more

This place is awesome. Call and make an appointment first if you can, it will help. I have three requirements when I get my auto repair. Tell me what's wrong, what's its gonna take to get it done, how long it's gonna take and how much it's going to cost me. I guess that's four. And be honest about it seriously. Five. Frank is awesome. He changed my oil, checked my transmission fluid, and gave me the low down on how my car is doing. He speaks fluent pidgin so I got a kick out of that too. He was blatantly honest giving me the state of the union speech for my car but I could tell he was being honest with me and for that, I'm coming back. His wife on the other hand is pure business. No soup for you sir! Pay and get the hell out. I was a little confused after I left on whether I wanted to be back but their prices are reasonable, I didn't get that slimy feeling when I drove away, and I basically had to pry myself away from Frank cause he wouldn't stop talking. Loved it. Give it a go, and right in the middle of town, sweet. read more

This crew is professional, efficient, & friendly. I called on Wednesday to see if they had time to replace the Alternator in our 200y Honda FIT on Friday. The estimate was fair and reasonable compared to the others in town, they won because they didn't even flinch when I called about the part. One shop I called didn't even have the time to order the part. I was told I could order it and bring it in. Not these folks. Needless to say, the car was done by 1100am Friday. HIGHLY RECOMMENDED !! read more

Fast expert service. Had a problem with charging system but they checked everything out and although I had my alternator checked by the parts place, they either had checked it wrong or just didn't want to give me warranty. So I had K&Y change it and it's all good along with a one year warranty. What a good deal! read more

They do a good job fixing cars since they service our vehicles. Everything is all "G", except for 1 bad person there. read more

I'll keep this short. Friendly people. Honest work. Good prices. What more can you ask from an auto shop? I got my starter in my 05 Honda Civic changed, and I couldn't be more pleased with the service. 5 stars and 2 thumbs up. read more

AWESOME CUSTOMER SERVICE! Very accommodating too bad we live a little out of the way. Frank is very frank about what has to be done, LOL, doesn't add stuff we don't need. Very reasonable. The office is run by his wife Gilda, super service and professional. Drawback is that if you're unlucky parking is limited... So far I've been lucky to get one. read more

Safety inspections that one day in which we dred or sigh a big relief. My exper I experience K & Y has been a satisfying one. Quick and prompt! If you are new a customer let me share with you what you need to know. 1) Call and make an appointment. Don't expect to be seen right away - they may be busy. When you make the appointment ask for Gail. 2) CASH only 3) If you got something to hide about your car that may not pass- don't lie about. These are honest and hard working people. They are located in town and it was convenient for me to leave work for a bit and have my inspection done quickly. My car passed safety and I was relieved! read more

Paid way less than I should have for a quick job that I just didn't have the tools for. They penciled me in and they insisted it's alright because it was a quick job. Genuine people, great service, nice shop. The guy helping me refused a tip, and the guy at the front also refused to accept a tip. I figured the least I could do was give them some praise on yelp in exchange for all they were willing to do for me. 5 stars, 5 thumbs-up! That's right 5 of them! read more

Fast, affordable, and honest; what more can you ask for? I'll definitely bring my truck back next time it breaks down. read more

I haven't been here in a while because every time I call for an appt they don't have any openings that work with my schedule. And I do have to admit, as other reviewers have mentioned, the receptionist Gilda is not the friendliest. She is kind of one of those that's just very blunt and straight to the point, and not very personable, LOL. Doesn't really bother me too much but I've definitely noticed that during several phone encounters and I've also heard the same thing from friends that have called here. read more

Had my car 6 hours and wouldn't tell me any problems over the phone. Did nothing. Told me master brake cylinder needed replacing. I drove in the morning of the work with soft brakes. I drove out that day with a suspension system that was not seated properly from their lifting. Frank denied my car even had a problem at first. BEWARE. read more

We had our car towed to this place and they were kind enough to accept it. They diagnosed the problem promptly but said that the car frame was rusting out. we decided to take the car back and try to deal with the dealer based on a warranty. When we came back to pick up the car, they were very cold and abrupt. No eye contact. This was our first experience with this shop after our mechanic of 30 years retired. While they seem competent and I'm glad they got my car running again, but I thought their behavior at the end was really unprofessional and unfriendly, and that alone will prevent me from giving them my business in the future. read more

I drove by Today, looking for quick service. Needed to change Headlights light bulbs. I was a bit skeptical, looking for quick service on Friday afternoon. As I was slowly driving by K & Y Auto Service, a car mechanic walked towards me asking me, what I need. He was very polite! First he told me to drive in, to take a look and giving me a price estimate. Not only he was done within 10 minutes but also checked on other lights. I didn't even noticed my other very small light bulb inside the Headlight was out. He fixed everything for super price! Definitely recommend this Auto Service! For sure if I need anything in last minute, I can count on K & Y Auto Service! Thanks so much !!! Service with Aloha! Mahalo!!! read more

Really like this place. They seem honest and I always get my safety checks done here. They are quick and keep their appointments. Owner is nice guy and polished my headlights for a few bucks. The woman there used to be a little uptight, but she was very cordial the last time I went there, nice. read more

I came to K&Y today and they were the furthest thing from friendly. The lady that met me looked annoyed that I was there so early, hardly listened to me when I told her what's wrong with my car, then told me that it would be $110/hr (for God knows how many hours) to diagnose my car... this is after I told them that my car dies while I drive it. It was unfortunate that they didn't show much concern. Zero customer service... after 10 minutes (or less) at their shop, I found myself leaving upset. I'd rather take my business elsewhere. read more

I came in today to get my safety inspection that was a couple months overdue (oops) I went on yelp to find a location in the area near my job so I could go on my lunch. I found the shop after circling for a while soon as I pulled up he went straight to work I was out of there in less than 20 mins. The best part of it all I asked him how I could get the taxi stickers that were on front of my truck he went to the front and removed them for me I am so grateful, he wasn't the most outwardly friendly person but you can tell he has a kind heart. Thank you! read more

I had a fantastic experience in a very complicated situation. I bought a car on Craigslist for under $500 and these guys fixed it up for me. Now it runs a charm. I will be going back for all my needs read more

Excellent all the way around. I visited two other auto shops prior to finding K & Y Auto. Frank diagnosed the issue which was diffierent and less major than the first 2 "estimates." Accurate, HONEST, consistent and affordable perfectly summarizes my experience at K&Y Auto Service. I would recommend them without heistation. Been going back ever since! read more

Went in thinking I needed to get my clutch replaced which is big bucks. Frank found out what the problem was and gave me a call saying it wasn't the clutch.. It was the clutch plate that completely cracked in half... I rather pay $200 than $1500!!! So everything was all good, thanks Frank! Just 1 thing though, someone definitely needs to work on her customer service skills because she is just rude. ***if you guys decide to go here just speak to Frank, he's easier to talk to if you have any questions regarding your car. read more

SUPER FRIENDLY AND VERY HELPFUL!!! Jeremy was great with completing my safety inspection in addition to replacing a couple break lights. Everyone here really impressed me with their great customer service. I will definitely be coming back to this place in the future!!! Great people deserve a great review! Thank you K&Y Auto Service read more

Came in for safety check. Fast and cheap. Only downside had hard time finding the spot to pull my car in.

They helped out a friend of mine last week, she was very pleased. When my AC compressor freezed up yesterday, I called them. Looks like it'll be less than a 24 hour turn-around. Once my car is out, we'll probably be asking them to take our other vehicle in for some repairs too. Honest, affordable & fast... can't ask for better than that. read more

It's so refreshing to find good business ethics in Hawaii. Took my car here for a brake job. I was told I needed pads and rotors from another shop, and these guys look at my car and tell me I only need pads, that my rotors were still fine. The integrity of this shop is very apparent, and they saved me some money! Can't thank them enough. I will be taking my car here for any repairs and recommending them to anyone I come across looking for a trustworthy, and affordable auto shop! WOO HOO!! Thanks a ton guys! and bonus, they finished the work in a very timely manner, and called me to let me know it was done. read more

This place is BAD news for your car. They will empty your cars anti-freeze fluid; bone dry(empty). And you gave it to them full with anti-freeze. They give you back your car that way;empty. They don't even give you paperwork when you drop off your car. They keep your car then call you in a couple of days telling you they are not going to fix it. Don't even tell you what is wrong/diagnosis. This business should be investigated by the DCCA of our state to see all the illegal things they are doing. And hurting consumers read more

Locally owned & operated family business. A friend recommended this place to me over 3 years & two cars ago. They are the best & always willing to help when in need. They are often busy so I drop my car off & let them know they can keep it for a few days if necessary, but they don't take long at all. Usually I'll get a diagnosis either the same day or first thing next business day. The prices are fair & reasonable and location is convenient. I even sent my Mom there & they took great care of her as well. They never try to upsell, only provide you with what you need, and the always provide a detailed receipt so you can track the car maintenance. This is the next best thing to actually having a mechanic in the family. read more

I feel very fortunate to have found Gilda and Frank Young to work on my car. He is a mechanic's mechanic. I was referred to him by another mechanic and found him to be extremely competent , affordable and very pleasant to do business with. Prior to going to him, I took my car to a mechanic that I had been going to for years and was told that my head gasket had blown and this would be a 4 to 6 thousand dollar job. Somehow I felt that I needed a second opinion and it was fortunate that I did. Frank found a small hole in one of my hoses and that was all that was needed!! Needless to say, I was very, very pleased and my car has been running like a charm. I will be going back to K & Y for all of my future car problems without a doubt. How fortunate it is for Honolulu residents that we have such competent honest people like Frank and Gilda in business. read more

Someone recently tried to steal my vehicle, but couldn't complete the job thanks to a good neighbor that came home at the right time and scared the scoundrel away. The thief broke the ignition in my vehicle. I managed to get a new ignition and had it re-keyed. Once installed, my vehicle would not start. Many of the staff at the U.S. Geological Survey recommended that I take my vehicle in to K & Y Auto Service because they are fairly priced and they can get the job done. I was a bit skeptical, but I gave them a call. I first spoke to a lady by the name of Gilda and she was extremely helpful over the phone. I then decided that I would go with their service and had a tow truck company tow my vehicle to their shop, which was about a mile or two away from my home. As soon as the tow company delivered my vehicle to the shop, there were a total of three (3) mechanics inside my vehicle that were working on finding the problem. Within five (5) minutes, they found the problem and knew what was needed to get my vehicle started. Apparently, the thief that tried to steal my vehicle had messed up the back of the key cylinder. The mechanic, Frank advised that I would need the steering column replaced. Wow, the dealership quoted a cost of nearly $1,600 for a new steering column and that it would take approximately two weeks for the part to come in. That's when K & Y took it into their own hands to find the part locally at an auto salvage yard and they did just that. They found a steering column off of another vehicle and all I had to pay was a mere $300 for it. The total cost to get my vehicle working, parts and labor was under $500. It only took a day and a half for my vehicle to be ready to take home. The awesome thing was that the entire staff at K & Y Auto Service called me several times throughout the time that my vehicle was at the shop, just letting me know where they are at with my vehicle and what was going to be done. If you are looking for an auto shop that provides affordable rates, mechanics that can troubleshoot issues with your vehicle within minutes, can find alternate solutions that are cost effective to the consumer's needs and provide superb customer service, then I highly recommend that you take your vehicle in to K & Y Auto Service! read more