This review is regarding the experience I had with Neue Auto last week, when I brought in my car to…read moreget the key warning light checked out. The key warning light had come on in my dashboard a little over a week ago and has stayed on ever since. After doing some initial research on the internet about what it could be, I began to get concerned that it could potentially be a safety issue later on. All the worrying prompted me to send an inquiry out via Yelp, and Neue Auto was the first to respond, saying they're able to take a look at it. They were up front with their diagnostic fee and had an appointment time available the following morning. I brought the car in the next day, and Alvin (their service advisor) checked me in. I explained what was going, and he said they would run the diagnostics and see if they can figure out what the root cause might be. They offered a courtesy one-way Uber ride to get to where I needed to go, so I didn't have to wait at the shop, which was very much appreciated. After the shop ran all the tests, the results came back inconclusive (i.e., test findings indicated no error codes that could be causing the key warning light to turn on). Alvin took the care and time to explain everything they did, in great detail. Alvin was very transparent and provided his professional inputs regarding the situation. He recommended to just keep monitoring the situation, since no error codes were showing, which were related to the key warning light. He said, at this time it's too early to say what exactly is going on, as other symptoms would need to present themselves in order to figure out a precise fix -- and this is regardless of whether it is getting serviced at Neue Auto or some place else. Given that they couldn't find anything wrong, they waived my diagnostic fee, for which I'm extremely grateful. Even though the diagnostic findings didn't reveal anything, I am appreciative for the time and efforts that Neue Auto put in to investigate the issue. At least I have a little more peace of mind now, knowing the vehicle is still safe to operate (even with the key warning light on) and that it won't suddenly die out on me while I am driving it. Thankful for the reassurances that Alvin gave me regarding my concerns. Mahalo again to the team at Neue Auto for their help and in-depth assessment! Pros: complimentary one-way Uber ride, honest and informative feedback Cons: only open Mon-Fri, and the shop location is tricky (i.e., tucked in at the end of a narrow alleyway, so coming and going might be challenging, especially when it's busy and full of cars, as the tight thoroughfare is shared with a couple of other auto shops)

Neue Auto is a rip off and I'm still so pissed off about this that I finally decided to post it…read more This incident actually occurred in 2023 when I had a Kia Forte, which I no longer have because the repairs that they charged me over $800 for were not effective. On top of that, they would not let me take my car home that Friday (because I worked weekends) or they were gonna charge me an additional $150 to RE-assess my vehicle AGAIN that Monday. So in addition to the $847.80 that they charged me I had to rent a car which costed me an additional hundred something dollars. My car kept dying as I was driving, and I had previously had a AAA read out that said that my alternator was fine. Neue Auto insisted that it was the alternator and the serpentine belt that needed to be replaced and guaranteed their work. I authorized them to do the work because they insisted they were the professionals, but this did not fix the problem. I attempted to remedy this with the manager and instead of doing things in writing so I could have documentation he insisted on calling and trying to smooth talk his way out of the promises that his business made. Needless to say I had to replace the vehicle. The reason that I am saying that they're a rip off, is not only because the vehicle was still presenting the same problems, but also because this is what they sent me as "proof" that my alternator was not working. Please keep in mind they never actually gave me this receipt for the readout, and it's stapled to a bunch of other receipts that I have no idea what they are. To sum it up, avoid Neue A uto or risk unethical business practices that don't actually fix your vehicle but still take your money. I would've given them zero stars, but that's not possible. *** EDITED TO RESPOND ** Fast forward to now - Like I said, I'm still so pissed off that YOU - Nick, owner/manager promised that the alternator and serpentine belt would fix my vehicle and it didn't. And instead of fixing the problem, you talked around in circles acting like your business doesn't have any obligation to actually stand behind its work. And I am certainly NOT contacting you again because you're a creep who thinks that you can get away with unethical shady business practices because you are the "professional." I stand by my statements and recommended people stay far away from your business. Not because you rip EVERYONE off - but because you rip off at least some of us. And that's enough for me to let others know they could be next.

It's been 2 years since my last update and I'm here to say that the shop is still amazing!…read more Jessica responds to my texts and inquiries Right away and Darius, the mechanic, works efficiently and quickly. His work is the best quality and the best part is that I'm not being ripped off and being charged for more than what I need. Oahu auto shop is the best!

Had the wheel bearings done. They had an appointment available, price was spot on and they are…read morevery knowledgeable and honest with their work. Jessica replies even after hours to help with quotes and scheduling!

After a minor fender bender that left a sizable dent in my front bumper, I used Yelp Projects to…read morefind a repair shop. Auto Papa immediately provided a quote. I visited their shop and they explained my repair options in detail. The day of drop off was simple and they explained the repair. At pickup, the repair was PERFECT! I couldn't even tell a repair had been made and the bumper looked like it did from the factory. I would highly recommend using Auto Papa!

I called in advance to make an appointment for an estimate and they said no need, just come and…read moreit'll be 10 mins. I did as they said and showed up. ALL 3 of the employees on the premises avoided me. No one even bothered to look at me. I tried to approach nicely saying excuse me, and all of them don't talk back. They just gesture their hands at me to go away. Like I am seriously shocked... Horrible service. To note, I did go to the office first because I read the sign. But no one was there and I waited with no one coming in to help me. So that is when I tried to ask the employees. I've never been here before so I wasn't sure if someone knew I was waiting since I had no appointment, per the phone call. Well, now I know to never come here.

My husband and I highly recommend 808 MOBILE Auto Repair! Richard is an excellent mechanic who is…read moreclearly passionate about his work and takes a lot of pride in doing the job right. He is knowledgeable, dependable, honest, and very trustworthy, all qualities that are so important when you're dealing with car repairs. Richard took the time to explain what was going on with our vehicle and what needed to be done, without ever making us feel pressured into unnecessary repairs. We also really appreciated the convenience of having a skilled mechanic come directly to us instead of having to drop off the car and arrange transportation to pick it up later. That alone saved us a lot of time and hassle. Another big plus was the price. We received three other quotes for the same job, and Richard's price was lower than all of them. Getting excellent work at a very fair price made the experience even better. It's not always easy to find a mechanic you can truly trust, but Richard is definitely one of them. We wouldn't hesitate to use 808 MOBILE Auto Repair again and would gladly recommend Richard to our family and friends.

As you can all see in the text message provided, I provided as much information as I could. You…read moreasked for nothing you didn't clarify you said everything was all good. If you were confused, you should've asked. If you wanted payment beforehand you should've asked, but you didn't. Good thing really because if I paid you, you wouldn't have showed up anyway. I hope everyone reads this and looks at everything I've shown you. Update!!! This guy just called and like meet so he can kick my ass! Grow up!! And just admit when you fucked up. Hope everyone reads this. Boycott this business!!

Kaleo recently worked on my family's Kia Sorento and we could not be more grateful for his service…read more This is our primary vehicle for getting to medical appointments, work, church, and taking care of our family's daily needs. Having it repaired correctly and safely meant everything to us. What was supposed to be a repair lasting just a few hours turned into a three-day job because new issues kept coming up. Throughout the entire process, Kaleo remained patient, honest, and committed to doing the job right. I stayed during the repair because I wanted to understand what was being done and he welcomed my questions. He took the time to explain each step and was completely transparent about the work and the challenges he encountered. In addition to providing exceptional service, Kaleo's pricing was fair and affordable. He truly embodies the aloha spirit, treating his customers with kindness, respect, and genuine care. If you are looking for a trustworthy, knowledgeable, affordable, and dependable mobile mechanic, I highly recommend him. We will definitely be calling him again for any future repairs. Mahalo Kaleo for going above and beyond to keep our family safely on the road!

Didn't do what he said. Wanted money up front before the job was done. And he gave me attitude and…read morecalled me a picky old person when I said I wouldn't pay until the job was done. Wow. I read your response. That is not what you texted to me. You were so rude to me and you could have contacted my daughter to tell her you were running late but you didn't.

Charles is the man! I had never used a mobile repair service before I reached Charles to provide a…read morefix for my headlamp. The brick & mortar shops were all giving me the run around and never could provide me with a quote to address the problem with my headlight. I figured my ballast was bad in the headlight however, it wasn't until Charles pulled the headlight did I see that rain and condensation had ruined the ballast and water literally poured out. The headlight configuration on my car didn't allow Charles to remove and replace the ballast without taking the plastic headlight cover off the car. Factory alterations are something he told me upfront he doesn't do, so we decide the best approach was to get a headlamp unit assembly replacement. Charles had quoted me a flat rate of $300 to replace the ballast which included removing part of the front bumper to access the headlamp unit in my car. Since he couldn't replace the ballast with the new one I provided, he put everything back together, charged me only $200 and told me he would come back out after I got the new headlamp and would only charge me the remainder of $100 on the original quote which I felt was more than fair since he essentially would be doing the same job again. I finally got the new headlamp assembly abut 1.5 weeks later, and texted Charles who immediately acknowledged my message and gave me a day he could come back and finish the job. He actually completed the job within 30-40 minutes and everything worked great, headlight is perfect. I can't say enough about how fair Charles is. He quotes you a flat rate for the services you need. He's a great guy, easy going and doesn't waste time, he gets right to work and gets the job done. I highly recommend him to anyone who needs mobile work at their home or place of business, I know I will be using him again. If you're tired of getting jacked up estimates from one of these shops and feel the inconvenience of having to drive to their place of business, Charles will bring his mobile services to you for a fraction of the cost!

Charles diagnosed the squeak coming from the belt pulleys rather than the belt from what I thought…read moreit was. He made several trips to the parts store to get what was needed to eliminate the squeak. Mahalos Charles for helping me fix my truck.

Jayda is amazing. took care of me. she is very caring and…read morehas great follow through. thank you, Jayda!!! and thank you to the service team who fixed my tire!!! you did an amazing job and completed the work within the estimated timeframe. there were no delays. Mahalo Nui.

I brought my car in because something under the front part of my car was hanging low and scraping…read moreevery speed bump I drove over. Check in was relatively quick and they did the job in a few hours. By lunch time my car was ready for pickup. I don't remember the guy's name who helped me but please treat him to a lunch. Thank you!

This is my 2nd year in a row coming here & thought to finally write a review.. With reservations…read morefor an oil change & safety check at the same time, I was able to drive in & drive out within 45 minutes. Its a small space on the corner of 8th & Waialae, but the workers get the cars moving. Their eyes are in tune with the cars in the drive way to keep them off Waialae. I was going to their competitor Jiffy Lube for many years in a row & got so disgruntled with their service so I made the change. It costs a little bit more than Jiffy Lube, but I trust the service being done on my car. You can wait in a little office or go across the street to a (very busy) coffee shop or walk down the same block to Zippys. The biggest difference is the service, their trust-worthiness & their knowledge. The employees have been working here for decades so they are loyal to the company. If you want to give this place a try, make reservations & decide where you want to hang out for 30-45 minutes. I recommend it.

Super disappointed with this place. Waited on the wait list for my safety and I finally received a…read morecall to get my safety done. The person that does it was SUPER rude. My tint was peeling a little bit towards the rear and they said you can't see through it, there for we can't pass the car. Like... you can clearly see out my window just fine. It was literally a waste of time coming here. Although, I was considering that it was the end of the day and the guy doing the safety's was just over it and wanted to get out. But anyways, never coming back to this place. I went to a Texaco and they passed my safety just fine with no issues lol.

I want to sincerely thank the team for their honesty and excellent customer service. I brought my…read moreHonda CR-V in because I was concerned about an A/C odor. They carefully inspected the system but were unable to find any problem or unusual smell. Even though they spent time checking everything, they didn't charge me anything for the inspection. I really appreciate their professionalism and integrity. Many other shops charge a diagnostic fee, but they were honest and didn't recommend unnecessary repairs. It's refreshing to find a business that puts customers first. I highly recommend them and will definitely return if I ever need A/C or other repair service in the future. Thank you!

What can I say. An auto repair shop that is honest and treats you like they would their family…read more They are upfront about things regarding your car. They told me with my year car, there is a high chance the dash could crack. So I said ok I still wanted to go ahead and do it. They could take me in to diagnose kinda fast few days. No charge for the diagnosis. My issue was the ac knob which was previously replaced with a faulty part from another mechanic. They told me estimated time would be an hour. My car was ready within 45mins. The dash did have a crack which James showed me and offered to replace it at no charge. James, Justin, and Erin seem to work well together and treat each other with respect and this business seems to run pretty smooth. I just get a good feeling of trust when I go see them. They are in the business to help people not rip you off. But parking and dropping off your car can be a slight challenge. Just be patient the team is great about helping you to drop your car. Do NOT park and leave your car in front of their neighbors. 5 stars would recommend to all my friends and family!!!

I'll give it to you straight: Sumida Auto came through for us…read more My Mercedes had no lighting issues before I took it to another local mechanic for an elective headlight upgrade. After incorrect parts were installed, I ended up with headlight problems and a malfunctioning turn signal. What should have been a simple upgrade became a whole headache. Thankfully, we brought the car to Sumida. After careful diagnosis, they delicately replaced the damaged parts and got everything working properly again. They took care of our car with the attention it deserved, and I truly appreciate that. No surprise up charge And detailed explanation on paper Big mahalo to the Sumida crew for helping us get this behind us.

This is the place…read more.. Take your car here at Sumida's Auto Repair on Kawaiahao Street in Kaka'ako as I can't gate keep the honesty here and the fact that they open at 7am! I had issues with my car as it starts to get old and worn so I decided to take it down for a check because I have been ignoring it but my car keeps me in check with it's needs and after seeing the dealership doesn't have any opening for over a week I decided that it was time. Walked in without appointment but hoping to get one in a day or two was surprised that they'd take a look at it and left my car there for the day only to find out that something was loose and just needed an adjustment which thankfully was an easy fix (for them) and it was ready to go the very same day...woohoo! Juan and his team is just amazing and the price of having your car taken care of is priceless on the road and to know that you have the team here that are knowledgeable and kind took great care of my stress level and I'm now able to drive with confidence. Thank you!