3/9/26 My first experience with Sumida's Auto Repair. I brought my 2021 Toyota Avalon into Sumida's to schedule an appointment for a transmission fluid exchange. [[HIGHLIGHT]]Pleasantly surprised, they were able to fit me in that day.[[ENDHIGHLIGHT]] Sumida's is extremely thorough and explained what exactly they had to do and why. [[HIGHLIGHT]]Juan called me with an update, estimate and confirmed if I still wanted the service completed.[[ENDHIGHLIGHT]] They also found a loose vacuum hose which I knew of but assumed it was a for drainage. Super grateful for their honesty. I can't say enough about their service. Their five star reviews are well warranted. [[HIGHLIGHT]]I've used many mechanics, a few were really good but none of them provided the stellar customer service and expertise Sumida's Auto Repair provided.[[ENDHIGHLIGHT]] I don't own a Mercedes Benz but going forward, they will be doing all the maintenance and servicing for my Toyota Avalon and Honda CRV. https://www.sumidasautorepair.com/about read more

This is the place... Take your car here at Sumida's Auto Repair on Kawaiahao Street in Kaka'ako as I can't gate keep the honesty here and the fact that they open at 7am! I had issues with my car as it starts to get old and worn so I decided to take it down for a check because I have been ignoring it but my car keeps me in check with it's needs and after seeing the dealership doesn't have any opening for over a week I decided that it was time. Walked in without appointment but hoping to get one in a day or two was surprised that they'd take a look at it and left my car there for the day only to find out that something was loose and just needed an adjustment which thankfully was an easy fix (for them) and it was ready to go the very same day...woohoo! [[HIGHLIGHT]]Juan and his team is just amazing and the price of having your car taken care of is priceless on the road and to know that you have the team here that are knowledgeable and kind took great care of my stress level and I'm now able to drive with confidence.[[ENDHIGHLIGHT]] Thank you! read more

Sumida's Auto Repair - Auto Repair Near Me - Honolulu, Hawaii

I have been taking my Benz to the dealer and another shop for repair and services. But my friend recommended this place for us and said they are good, so, I give it a try when I needed repair. [[HIGHLIGHT]]I called before I went down to make sure they have time to look at my car.[[ENDHIGHLIGHT]] It cost $216 just to check it out and this does not apply to the repair. [[HIGHLIGHT]]Left the car there, with in a few hours, they call back and gave us an estimate.[[ENDHIGHLIGHT]] Since they need to wait for parts and they asked us to pick up the car and set up an appointment to bring it in later for the actual repair. It appears they are very busy, we need to wait a few days before they have opening. At this time, they told us if I pay cash, I can get a discount. I forgot if it is 5% or more. I wished they would have say something early on so that I can pay cash for my initial $216 fee. Make sure you ask about that cash discount deal. Anyhow, repair day come, drop off the car at 7:30am, get my car back by the end of the day. (They close at 5pm) Car is running OK for now. The mechanics work there look pretty young, I was wondering how experience they are, but I do not want to judge them by their age at this time. Time will tell if the repair is good. They did say they have a 12 months warranty for their repair which is good. (Update - two days after we had the car back, the check engine light is back on again! We have to take it back but we have to wait for a week before they have opening to check it. I hope the "warranty" will cover this and I do not have to pay extra. read more

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Sumida is absolutely amazing! They are very responsive, organized, efficient, highly capable mechanics, fairly priced, honest with repair recommendations & very nice. In particular Juan gave me a written estimate promptly which turned out to be accurate/the actual charge. [[HIGHLIGHT]]My first time experience was wonderful and i will definitely have them service my car going forward.[[ENDHIGHLIGHT]] I highly recommend them!!! read more

I am super disappointed with the service! I tried to schedule an oil change and was hoping to get more info on what is provided with that, not knowing what service A or service B is. I've seen all the adds on TV for the best service of the year 2025, but sadly I didn't receive it. I felt like I was a bother when questioning Juan! Later I found out how much they will charge me. I didn't see a huge difference in prices compared to the Mercedes dealer. I decided to go elsewhere! They obviously don't care about their customers. read more

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[[HIGHLIGHT]]Thank you guys for the Chinese New Year cookie & taking my car in at the last minute.[[ENDHIGHLIGHT]] Will definitely be a return customer. read more

我が家の可愛い愛車ベンツ君の定期点検だけで無く、車の調子が何となく変だと思った時は直ぐに連絡しています。 そんな時はアポイント無くても大抵直ぐに対応してくれるのでとても助かります。 特に女性はメカに弱いので修理や調整後に色々アドバイスしてくれるのも大変ありがたい事です！ 今回はワイパーが軋むので立ち寄ったら幸い在庫があったので直ぐに交換して、ウィンシールウォッシャーも補充して貰いました。 そして車のガラスをウィンデックスで拭かない様にと指導を受けました。 何故なら其れにはコーティングオイルが含まれているので視野がぼやけてしまうそうです。 だからウィンデックスは家の中で使う様にと教えて貰いました。 今まで其れを知らずに使い続けて居た事を反省し、車用のグラスクリーナーを購入して帰りました。 スミダはファミリービジネスで雰囲気も和気藹々でとても良い感じです。 私はスミダズオートリペアーに満足しているので来年の点検もお願いする予定です。 Today, I did not go for a regular service of our cute car, Benz, but I contacted them right away when I thought the condition of the car was somehow strange. In such a case, even if you don't have an appointment, they will usually respond immediately, so it's very helpful. Especially women are weak to mechanics, so I'm very grateful that they give me various advice after repair and adjustment! This time, the wiper was creaking, so I was lucky to stop by because it was in stock, so I immediately replaced it and had the windshield washer refilled. And I was instructed not to wipe the glass of the car with Windex. Because it contains coating oil, it seems that the field of vision is blurred. That's why I was taught to use Windex in the house. I regretted that I had been using it without knowing it until now, so I bought a glass cleaner for the car and went home. Sumida is a family business and the atmosphere is friendly and very good. I'm satisfied with Sumida's Auto Repair, so I'm planning to ask for a service next year. read more

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I feel fortunate to have Sumida Auto Repair in my hood, Kaka'ako. Dropped my car off at 7:20 am and received a call to pick up at 9:06 am from the mechanic who serviced my car, and quickly explained in detail the work that was done on my car. I will reiterate that the premises are unusually clean, the staff is dressed nicely, but [[HIGHLIGHT]]the highlight is the gentleman who handles the appointments and the front desk, Juan.[[ENDHIGHLIGHT]] When you enter a restaurant and the host/hostess is not professional it creates a bad feeling even before you sit down at a table. Unlike many other auto repair businesses I have supported, [[HIGHLIGHT]]Juan is super friendly, knowledgeable and experienced on how to work with the Sumida customer.[[ENDHIGHLIGHT]] This is a well oiled (excuse the pun) biz. read more

I inherited a car that probably wasn't driven for over a year. I needed to have it checked out and serviced so that I would feel confident driving it around. From the time I got there, I received good service. I was early but one of the workers was there and checked my car in so I wouldn't have to wait around. They called me when they were done checking it out to see what I wanted to have done. They were very informative and I never felt pressured to do anything. They are very accommodating and knowledgeable. The car was done by midday, sooner than I expected for all the work done. The shop is probably the cleanest auto repair shop I've seen. I must've spoke with four different employees and all were polite and helpful. For the type of work they do and the cars they work on, I feel you get your money's worth. I definitely trust them more than a dealer! read more

Sumida's Auto Repair - Check out how clean the shop is. It says a lot about the owner and workers! - Auto Repair Near Me - Honolulu, Hawaii

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I can't say enough good things about Sumida's Auto Repair. [[HIGHLIGHT]]From the moment I walked in, I was treated with honesty and respect, something that can be hard to find at auto shops these days.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The staff is knowledgeable, professional, and incredibly friendly.[[ENDHIGHLIGHT]] They explained everything clearly, gave me a fair estimate, and got the work done quickly without cutting corners. My car runs better than ever and I never once felt pressured into unnecessary repairs. What I really appreciate is their integrity, you can tell they truly care about their customers and take pride in their work. If you're looking for a reliable, trustworthy, and skilled mechanic, this is the place. I wouldn't take my car anywhere else. Mahalo to Sumida's for keeping me safely on the road! Definitely recommended. read more

I've been coming here for a long time, recently I took my car (2007 civic si) into get the ac fixed, I thought the compressor was going out based off symptoms. They said it was the compressor too, after diagnosis. It was going to be a chunk of money to get that fixed, but I agreed. Later that day Juan from sumidas calls me and said they found a short, and when they looked at the relay it was burnt out. After they changed out the relay and charged the system, my AC is colder than ever. And they changed my CV axle too, all in half a day. So they saved me a lot of money with their veteran knowledge and constant diagnosis. Thank you Sumidas! read more

My golfing friend buy/sells cars for a living and swears by Sumida's. So when our '04 Lexus GS430 overheated with a pop, I called Juan and he said to bring it. Tow truck dropped the car off at 4:15, and by the time we got home, he had it tested and an estimate ready for us to e-sign. 3pm the next day, Juan called and said the car was ready! [[HIGHLIGHT]]He had some recommendations for future service items to consider since it is a 22 year old car.[[ENDHIGHLIGHT]] By far the fastest and efficient repair experience, especially considering the car needed a new radiator, thermostat, and hoses. Thanks Juan! We'll be back! read more

Super great service. Needed an auto inspection and they were packed, but they were able to take me in and get me on my way in 15 minutes. I definitely will go back! read more

Sumida's is a small repair shop that reminds me of my grandpa's auto repair shop on Kauai as a kid-- good mechanics with standards and no frills. [[HIGHLIGHT]]Juan is front of house, scheduling, estimating and calling customers. He is personable, down to earth and tries to do right by people.[[ENDHIGHLIGHT]] I definitely recommend if you live and/or work in the area and need your car repaired, but can skip the shuttle ride and coffee and water niceties. Sumida's Auto Repair is a good value shop. read more

[[HIGHLIGHT]]Quick and very friendly and of course honest.[[ENDHIGHLIGHT]] I will never take my vehicle anywhere els

Would totally recommend Sumida's. We brought our rave 4 for brake light repair after finding Sumida's on yelp.they had good reviews . They were able to schedule us a couple days after we stopped by to see if they could help us. Gave us a quote in which we thought was fair. It would have been much more if we took it to servco. Very professional and helpful. We will definitely be back read more

This is my new go to spot. Literally [[HIGHLIGHT]]Juan is amazing! He was so kind on the phone and gave excellent customer service.[[ENDHIGHLIGHT]] Explained what was wrong with my car, and how I'm lucky to have driven this far. I will recommend all of my friends and family to this repair shop. And I definitely will be back again for any of my car needs. [[HIGHLIGHT]]Thank you Sumida's for turning my day around and for making feel like a valued customer!![[ENDHIGHLIGHT]] read more

Best shop around. [[HIGHLIGHT]]Nothing but good experiences with them.[[ENDHIGHLIGHT]] Very honest and helpful. Can't recommend enough.

They charged me exactly what the written estimate said and fixed the car in the estimated time he quoted. [[HIGHLIGHT]]They were busy servicing the cars. People dropped by w/out appointment hoping to get them to look at their car.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Some had to make appt and others they squeezed in since it was something minor.[[ENDHIGHLIGHT]] The place was clean. [[HIGHLIGHT]]Staff was nice.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Great experience with this company will continue getting my car serviced here.[[ENDHIGHLIGHT]] As a matter of fact it's time for a tune up..! read more

Did an Oil leak repair on my 2015 Dodge Challenger SRT and replaced my back shocks. Super fast, super clean, perfect price. Accommodating for my pick up of my car on their day off! Under quoted a price that others made me almost , "WTF!" At. lol don't give up until you talk to these guys. read more

This place gets all my stars. I was recommended to Kevin by a girlfriend of mine who works at a service dealership. (That spoke a lot) I spoke with Juan over the phone complaining to him about my car making weird noises. As a female, I know nothing about cars. He told me to bring it in the morning so they can check on it, (no appt necessary) When I finally had the chance to do a walk in, he checked my brakes and turns out I needed to get them changed (I had a feeling.) There was no pressure either, he actually gave me the choice to drive off and go with the risk or getting it done on that day. Despite how many cars they had in their shop, it was like no big deal to them. Everything was professional from start to finish, they were very polite, and gave me a reasonable breakdown of how much I'd have to pay... For them being so accommodating, (no appt was necessary) I decided to do my business there. It felt well trusted and that it was! Picked my car up in the evening, and it was like brand new again. Thank you Sumida's! read more

Sumida's is always number # 1 choice of Auto Repair. The "S" class I am using for my transportation failed many times, and it was difficult to find repair center , because not too many places on this island knowledgeable about this particular model, and Sumida's the one who always rescued me with repairs. . Sumida's have deep knowledge of Mercedes -Daimler-Benz. Daimler viechles are extremely complicated, repair service requires special tools and computers, Sumida's have everithing neccesery to perform repairs or replacement , and no doubt they can repair any other makes a model. Repair cost is Competitive, repair quality is solid, and warranty is included. Replacement parts are always genuine. Good People. Absolutely recommending. Thank you, Sumida's TEAM!!! Best Regards to You. read more

I just brought my car in for safety check and it was the fastest service I ever got. I went down the road to another place which I won't name, for safety check and didn't like it since I had to wait and the mechanic wasn't suppah nice. I left and went to Sumidas, that was the best choice I made. Appreciate the quick service and will bring my car in the future for other automotive needs. read more

[[HIGHLIGHT]]Terrible communication.[[ENDHIGHLIGHT]] I've been taking my car here for a few years now. [[HIGHLIGHT]]Called to schedule a repair. They told me they would call me back with an estimate. No call for the rest of the day.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called back the next day, the person said someone would call me back with the estimate. No call.[[ENDHIGHLIGHT]] Guess they don't want our business. That's cool I found somewhere else that values their customers. read more

[[HIGHLIGHT]]Best mechanic I've ever gone to.[[ENDHIGHLIGHT]] As a girl in college who doesn't know much about cars they really help me out and make sure I'm not paying anything unnecessary. I brought my car in after getting a $9000 quote for repairs on my car from the dealership and they told me nothing was urgent and some repairs I didn't need to do. [[HIGHLIGHT]]Super friendly and helpful, highly recommend!![[ENDHIGHLIGHT]] read more

Great communication and estimate system. They are a little bit pricey but the communication and service is excellent

Highly recommend Sumida's Auto Repair! They responded quickly and were able to take my cousin's car in immediately for a head light bulb replacement. [[HIGHLIGHT]]The owner and staff were all kind and hospitable, with Juan doing an outstanding job![[ENDHIGHLIGHT]] Also, they are honest, trustworthy, reliable, which is a blessing to find. Also their pricing is such a great value. [[HIGHLIGHT]]Such a great experience and wonderful customer service![[ENDHIGHLIGHT]] Thank you Sumida's Auto Repair! read more

[[HIGHLIGHT]]Good communication and quality work.[[ENDHIGHLIGHT]] My go to place for oil changes and diagnostics. Great prices.

I had a great experience. Good customer service, able to fit me into their schedule, and they finished before expected. Upfront prices and able to quote me for the problem I described unlike lex brodies. I would return. read more

My wife used Sumida Auto Repair for years to service her BMW. They were incredibly friendly and did amazing work at very affordable rates. We got estimates BMW service - outrageously expensive. - I just took my RAVA4 for 5,000 mile service. Sumida did it at half price Servco was going to charge me. - they are honest, plan a head. Sumida is busy read more

I scheduled an appointment for the B service on my 2021 GLA 250, and they got me in quickly. The team was incredibly professional, kind, and offered fair pricing. Hands down, the best service around--don't hesitate to give them a call! read more

My vehicle started making a noise while driving on the freeway. When I pulled over, I saw my bumper was coming off and dragging on the tire. I needed this fixed asap. It was not safe. If ripped off, I could not only harm myself and further damage my vehicle, but harm other drivers on the road by creating a road hazard. I have a tight schedule with work, school, and kids to transport. I was really worried about getting this fixed efficiently and quickly as possible. I pulled into Sumida's and was greeted by Kevin. He was friendly, knowledgeable, and prompt. He quickly had my car repaired and safe to drive! I arrived so stressed, and concerned the damage may be bigger than I was realizing. I have my reservations going to car dealerships and mechanic shops being a woman. (Stereotyping myself) Being one who does not know anything about cars , and have being taken advantage of in the past. Kevin and the staff at Sumida's really share the Aloha spirit and culture. I felt I was being given honest advice and they stood on integrity with no sacrifice to quality work. I will definitely be recommending them to every one I know, and will be a returning customer knowing my vehicle is treated like their own. Mahalo nui loa Kevin and Sumida staff ! read more

Hi Darin, I took my truck in on Sept. 11, 2025. You should have a copy of the invoice which Juan gave to me. I paid everything in cash like I did when Sumida's repaired my a/c several years ago. They DID check my truck and worked on it. But as I stated, I was told that they did what a manual(?) recommended but it didn't fix the problem. I'd need to replace the transmission which will cost about $9,000-$10,000 give or take and that's ONLY if they don't find anything else wrong. That was Juan's EXACT words. [[HIGHLIGHT]]Juan even provided me with a printed copy of the recommended service.[[ENDHIGHLIGHT]] If you review that invoice, $179 was for "other service" or something like that. It does NOT state what that $179 charge was for. Below that charge was the $570+ for labor and the rest was for parts and tax. The bill came out to $789. I'll admit to being pissed at paying an obscene amount only to drive my truck away in the same condition I brought it in for. Of which $179 does NOT state what that charge was for! It can't be labor, because the labor was listed at $570+. [[HIGHLIGHT]]Still, the guys were super nice which is why I gave 2 stars[[ENDHIGHLIGHT]] read more

Once I discovered Sumida's, I have not taken my ML350 back to the Dealer. This shop is honest, reliable, and most importantly, SIGNIFICANTLY less expensive than the Dealership for any work you need done. I 100% recommend them. read more

I brought my car in for Service B (oil change, brake fluid, inspection, etc.) and was extremely impressed. [[HIGHLIGHT]]The staff was professional[[ENDHIGHLIGHT]], the service was thorough, and they even provided a digital report with updates. The quality and care made it worth every dollar. My car feels like new, and I'll definitely return for future maintenance. Highly recommended ! read more

Did auto transmission service in 2022. Had to do it again in 2024. New repair company said it looked like service wasn't done at all in 2022. read more

They were totally professional - gave me a quote, had my car ready when they said they would, super nice! Their place is easy to find and if you have to wait without a ride, there are lots of places to walk to for a snack or drink! read more

Great staff, service and pricing. Juan in particular was knowledgeable and accommodating when scheduling services and repair work.

I've been going to this place since they first opened in the Melim building. They have always been knowledgeable and friendly, and the services they offer apply to most every situation. Over the years, I've taken my family's 4 or 5 cars to Kevin and Juan, and I have never been disappointed. read more