super cool, super honest, and super kind people work here! and of course, they know exactly what…read morethey're doing and will not hesitate to walk you through the process of how they are going to work on your car. they treated my CRV like a queen! plus, the shuttle service they offer is SO convenient. next time i need another repair or inspection, it's going to be these guys. guaranteed!

Since your reply is filled with inaccuracies, let me tell what actually happened…read more I brought my car in for a steering issue on my Lexus. I agree that I did take it to a friend's shop first and he checked into the issue. He wasn't able to help because he was going out of town. When I initially contacted Neue Auto, I was told that you fixed all kinds of steering systems. My Lexus has an electronic control unit for the power steering, not a hydraulic one, like most cars. I asked specifically if this is something that you were able to do...when I initially called and when I dropped the car off. That was a SPECIFIC question. Both times I was assured that you were familiar. A whole day went by and no callback. I was told that it would take a few hours to investigate the issue and after repeatedly calling for an update, I was told that at 5pm my car was still being worked on. No callback by 6p so I DROVE down there in my other car only to find the shop locked up. It was the weekend and I did without my car and without any update. I was cool about it and Alvin finally contacted me after I left a message on Monday morning. I was NOT informed that you would not be able to perform the "calibration and [potential] programming." If this was the case and you didn't have the tools to complete the job, why in the world wouldn't I take it straight to Lexus? Let me be clear...you had the car for 3 weeks...THREE Weeks and nothing was being done. Alvin kept telling me he was trying to get in contact with someone at Lexus and get the inside on how to fix it. I got my car out of there because Alvin said you were waiting on someone trying to get a "workaround" for the programming? I have text messages and voicemails about this. Needless to say, the car was unfixed. When I picked up my car, it was FILTHY...there was dirt IN my car and the whole car was dirty. My car is my baby and it has never seen a day that it was that dirty. Alvin pulled the car out and I got in and drove 1/2 a mile before realizing the needle on the gas tank was BELOW "E." I also noticed this huge gash in my dash. That was NOT there before. I went straight to the gas station and had to fill my tank and I called Alvin about the gash. He flat out denied it and went on the defensive. I just threw my hands up and didn't argue. AT NO TIME DID I ASK for any sort of compensation. NONE! I asked for acknowledgement but he just denied it right off. I have the text of that too. I buy local to support, but given your reply, without even having a conversation with me throughout this whole 3 week ordeal, it's clear you have blind loyalty to your workers that allows you to create this false narrative often a customer who just plunked down $2600 for NOTHING. My car was the SAME as when I drove it in. AUWE!! Sidenote: Took my car in to Lexus the following Monday and it was done in 3 days. When I got my car from Neue, I asked for notes on what was done and what else needed to be done. I also asked if they could give me their Lexus contact so that that person could provide any information to the repairman at Lexus. When I picked up my car, the advisor said that the part changed by Neue was unlikely to have been necessary at all. This was a HUGE, EXPENSIVE lesson learned to do my due diligence in competency!

It's been 2 years since my last update and I'm here to say that the shop is still amazing!…read more Jessica responds to my texts and inquiries Right away and Darius, the mechanic, works efficiently and quickly. His work is the best quality and the best part is that I'm not being ripped off and being charged for more than what I need. Oahu auto shop is the best!

Had the wheel bearings done. They had an appointment available, price was spot on and they are…read morevery knowledgeable and honest with their work. Jessica replies even after hours to help with quotes and scheduling!

After a minor fender bender that left a sizable dent in my front bumper, I used Yelp Projects to…read morefind a repair shop. Auto Papa immediately provided a quote. I visited their shop and they explained my repair options in detail. The day of drop off was simple and they explained the repair. At pickup, the repair was PERFECT! I couldn't even tell a repair had been made and the bumper looked like it did from the factory. I would highly recommend using Auto Papa!

I called in advance to make an appointment for an estimate and they said no need, just come and…read moreit'll be 10 mins. I did as they said and showed up. ALL 3 of the employees on the premises avoided me. No one even bothered to look at me. I tried to approach nicely saying excuse me, and all of them don't talk back. They just gesture their hands at me to go away. Like I am seriously shocked... Horrible service. To note, I did go to the office first because I read the sign. But no one was there and I waited with no one coming in to help me. So that is when I tried to ask the employees. I've never been here before so I wasn't sure if someone knew I was waiting since I had no appointment, per the phone call. Well, now I know to never come here.

My husband and I highly recommend 808 MOBILE Auto Repair! Richard is an excellent mechanic who is…read moreclearly passionate about his work and takes a lot of pride in doing the job right. He is knowledgeable, dependable, honest, and very trustworthy, all qualities that are so important when you're dealing with car repairs. Richard took the time to explain what was going on with our vehicle and what needed to be done, without ever making us feel pressured into unnecessary repairs. We also really appreciated the convenience of having a skilled mechanic come directly to us instead of having to drop off the car and arrange transportation to pick it up later. That alone saved us a lot of time and hassle. Another big plus was the price. We received three other quotes for the same job, and Richard's price was lower than all of them. Getting excellent work at a very fair price made the experience even better. It's not always easy to find a mechanic you can truly trust, but Richard is definitely one of them. We wouldn't hesitate to use 808 MOBILE Auto Repair again and would gladly recommend Richard to our family and friends.

As you can all see in the text message provided, I provided as much information as I could. You…read moreasked for nothing you didn't clarify you said everything was all good. If you were confused, you should've asked. If you wanted payment beforehand you should've asked, but you didn't. Good thing really because if I paid you, you wouldn't have showed up anyway. I hope everyone reads this and looks at everything I've shown you. Update!!! This guy just called and like meet so he can kick my ass! Grow up!! And just admit when you fucked up. Hope everyone reads this. Boycott this business!!

Kaleo recently worked on my family's Kia Sorento and we could not be more grateful for his service…read more This is our primary vehicle for getting to medical appointments, work, church, and taking care of our family's daily needs. Having it repaired correctly and safely meant everything to us. What was supposed to be a repair lasting just a few hours turned into a three-day job because new issues kept coming up. Throughout the entire process, Kaleo remained patient, honest, and committed to doing the job right. I stayed during the repair because I wanted to understand what was being done and he welcomed my questions. He took the time to explain each step and was completely transparent about the work and the challenges he encountered. In addition to providing exceptional service, Kaleo's pricing was fair and affordable. He truly embodies the aloha spirit, treating his customers with kindness, respect, and genuine care. If you are looking for a trustworthy, knowledgeable, affordable, and dependable mobile mechanic, I highly recommend him. We will definitely be calling him again for any future repairs. Mahalo Kaleo for going above and beyond to keep our family safely on the road!

Didn't do what he said. Wanted money up front before the job was done. And he gave me attitude and…read morecalled me a picky old person when I said I wouldn't pay until the job was done. Wow. I read your response. That is not what you texted to me. You were so rude to me and you could have contacted my daughter to tell her you were running late but you didn't.

Charles is the man! I had never used a mobile repair service before I reached Charles to provide a…read morefix for my headlamp. The brick & mortar shops were all giving me the run around and never could provide me with a quote to address the problem with my headlight. I figured my ballast was bad in the headlight however, it wasn't until Charles pulled the headlight did I see that rain and condensation had ruined the ballast and water literally poured out. The headlight configuration on my car didn't allow Charles to remove and replace the ballast without taking the plastic headlight cover off the car. Factory alterations are something he told me upfront he doesn't do, so we decide the best approach was to get a headlamp unit assembly replacement. Charles had quoted me a flat rate of $300 to replace the ballast which included removing part of the front bumper to access the headlamp unit in my car. Since he couldn't replace the ballast with the new one I provided, he put everything back together, charged me only $200 and told me he would come back out after I got the new headlamp and would only charge me the remainder of $100 on the original quote which I felt was more than fair since he essentially would be doing the same job again. I finally got the new headlamp assembly abut 1.5 weeks later, and texted Charles who immediately acknowledged my message and gave me a day he could come back and finish the job. He actually completed the job within 30-40 minutes and everything worked great, headlight is perfect. I can't say enough about how fair Charles is. He quotes you a flat rate for the services you need. He's a great guy, easy going and doesn't waste time, he gets right to work and gets the job done. I highly recommend him to anyone who needs mobile work at their home or place of business, I know I will be using him again. If you're tired of getting jacked up estimates from one of these shops and feel the inconvenience of having to drive to their place of business, Charles will bring his mobile services to you for a fraction of the cost!

Call Charles if you need auto repairs and painting! Charles was very responsive, was able to come…read moreout same day, and was able to provide me with options on parts (OEM or genuine) for my Toyota Camry starter. Very professional and quick as well. Appreciate him tremendously! Would def recommend!

I brought my car in because something under the front part of my car was hanging low and scraping…read moreevery speed bump I drove over. Check in was relatively quick and they did the job in a few hours. By lunch time my car was ready for pickup. I don't remember the guy's name who helped me but please treat him to a lunch. Thank you!

Great customer service, legit automotive service. straight forward process starting from making…read morean appointment online, dropping off and then quick pick up. servicing the vehicle took less then 2 hours. When we first arrived we were a bit lost and must have looked lost, 2 different staff members approached us to help clarify where we could park and where to go. friendly vibe overall

Always go here for my safety check, great service!!! Alan the owner, super cool! Thx Miles for…read morealways doing my inspection!

Super disappointed with this place. Waited on the wait list for my safety and I finally received a…read morecall to get my safety done. The person that does it was SUPER rude. My tint was peeling a little bit towards the rear and they said you can't see through it, there for we can't pass the car. Like... you can clearly see out my window just fine. It was literally a waste of time coming here. Although, I was considering that it was the end of the day and the guy doing the safety's was just over it and wanted to get out. But anyways, never coming back to this place. I went to a Texaco and they passed my safety just fine with no issues lol.

I want to sincerely thank the team for their honesty and excellent customer service. I brought my…read moreHonda CR-V in because I was concerned about an A/C odor. They carefully inspected the system but were unable to find any problem or unusual smell. Even though they spent time checking everything, they didn't charge me anything for the inspection. I really appreciate their professionalism and integrity. Many other shops charge a diagnostic fee, but they were honest and didn't recommend unnecessary repairs. It's refreshing to find a business that puts customers first. I highly recommend them and will definitely return if I ever need A/C or other repair service in the future. Thank you!

What can I say. An auto repair shop that is honest and treats you like they would their family…read more They are upfront about things regarding your car. They told me with my year car, there is a high chance the dash could crack. So I said ok I still wanted to go ahead and do it. They could take me in to diagnose kinda fast few days. No charge for the diagnosis. My issue was the ac knob which was previously replaced with a faulty part from another mechanic. They told me estimated time would be an hour. My car was ready within 45mins. The dash did have a crack which James showed me and offered to replace it at no charge. James, Justin, and Erin seem to work well together and treat each other with respect and this business seems to run pretty smooth. I just get a good feeling of trust when I go see them. They are in the business to help people not rip you off. But parking and dropping off your car can be a slight challenge. Just be patient the team is great about helping you to drop your car. Do NOT park and leave your car in front of their neighbors. 5 stars would recommend to all my friends and family!!!

I'll give it to you straight: Sumida Auto came through for us…read more My Mercedes had no lighting issues before I took it to another local mechanic for an elective headlight upgrade. After incorrect parts were installed, I ended up with headlight problems and a malfunctioning turn signal. What should have been a simple upgrade became a whole headache. Thankfully, we brought the car to Sumida. After careful diagnosis, they delicately replaced the damaged parts and got everything working properly again. They took care of our car with the attention it deserved, and I truly appreciate that. No surprise up charge And detailed explanation on paper Big mahalo to the Sumida crew for helping us get this behind us.

This is the place…read more.. Take your car here at Sumida's Auto Repair on Kawaiahao Street in Kaka'ako as I can't gate keep the honesty here and the fact that they open at 7am! I had issues with my car as it starts to get old and worn so I decided to take it down for a check because I have been ignoring it but my car keeps me in check with it's needs and after seeing the dealership doesn't have any opening for over a week I decided that it was time. Walked in without appointment but hoping to get one in a day or two was surprised that they'd take a look at it and left my car there for the day only to find out that something was loose and just needed an adjustment which thankfully was an easy fix (for them) and it was ready to go the very same day...woohoo! Juan and his team is just amazing and the price of having your car taken care of is priceless on the road and to know that you have the team here that are knowledgeable and kind took great care of my stress level and I'm now able to drive with confidence. Thank you!