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    Rustica

    2.1 (240 reviews)
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    Services - Rustica

    Door framing

    Door installation

    Door removal

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    Recommended Reviews - Rustica

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    Reviews With Photos

    Bathroom door
    Ellen P.

    We have had our Rustica door for seven months now. We enjoy it every single day.Yes we had a few problems when we received it, (missing parts, wrong parts) but it was remedied. The door itself is just gorgeous, it rolls along the track almost silently and we have had many compliments on it. I love to wake up everyday and see my beautiful door! I will definitely purchase from this company again.

    massive airgap, also notice color of light brown doorjamb
    steven a.

    overall happy with the double door i ordered....however: 1) extra glue left over between window and door (inlaid window) 2) missing weather stripping 3) the door jamb only comes in one color which really doenst go with darker woods. 4) mitre marks on several pieces of the wood holdling in the window. overall fit into the jamb was great. might try another manufacturer as this was a test before i gave them a big order. so gonna keep trying.

    NOT what you receive!
    KA B.

    BUYER BEWARE! I WISH I had read the review on this company before ordering. ZERO customer service. Missing something with the product that is shipped? Too bad for you. Parts are showed in the install instructions but are a generic cover your butt so you don't have to take care of the customer instructions. So I call looking for a certain bolt or anti-jump block that is pictured with product ZERO luck. And that is what this company deserves a ZERO!! Purchasing the rest of our barn door tracks with a more reputable company this time.

    Front Door rot after 3.5 years!  Terrible workmanship!  No show of rot until after the 1 year warranty, then....

    I have a hard time believing that you & your company feel its OK for a 2 inch thick door to rot all the way through in less than 4 years. My house next door was built in 1745 and has the same exposure as yours do here. They are the original doors. Your exterior doors are the worst product I have ever purchased and you should be ashamed to sell them.

    BBB customer complaints
    Liza M.

    Ordered a dairy door October 9, 2020, was suppose to be shipped in 4 to 6 weeks, around Thanksgiving- as of February 5, 2021- nothing! Still NO DOOR! I found complaints on BBB- RUSTICA never responded to complaints! Company has a D- rating! Rustica is NONRESPONSIVE after they take your money! Save your time, money, & frustration, order somewhere else

    I wanted to update my review below from 1 Star to 4. In one of my emails from Lisa K. there was a customer review link. So I filled it out, I receieved an email from Doug Cox, VP of Sales & Customer Experience with Rustica with in 30 minutes of my review. He reached out to let me know that he would be sending out the matching black stops that match my barn track. I received the stops on black today, I want to Thank Doug Cox for taken care of this matter so quicky. I had spoke to and had text message on more than a couple of times with Terri, Kristi and Lisa regarding the product to make sure I was ordering the right size bar for my project. All was good, ordered and installed it the other day. All looked good till I open the bag of stops! I the attached pictures from thier web site it show the matching color for the stops. That is sure not what I received, they are silver, they stick out like a sore thumb, does not have the clean look as show on the web site. So I reached out to the company and received the below message/email from Lisa K. "Update for Case 260479 - "Wants Black Adjustable Stops" Thank you for reaching out. Those stops automatically come silver. But you are welcome to order some black ones if you wish. I have put together a cart link for you to place if you want to. Thank you kindly, Lisa K" https://rustica.com/cart?save_id=1681171068 First off, " Wants Black Adjustable Stops" they should have been black in the first place as show on your web site Rustica!!! I am so disappointed with this company and the response, Now they want be to spend $60.dollars more for something that is show on the web site to be matching.

    BUYER BEWARE!!! They created a duplicate order, charged me twice for the same order and even though their customer service representative IN WRITING said "Yes I do agree with you, this was clearly unintentional.", they want ME TO PAY RETURN SHIPPING or "USE IT ELSEWHERE". THIS COMPANY IS A SCAM. DO NOT GIVE THEM YOUR MONEY!!!! Now my emails go unanswered and they have almost an additional $700 of my money. SCAM SCAM SCAM

    After adding taped insulation the gap is still too wide.

    Spent thousands of dollars on 6 doors. 1 door has warped so badly you can see the gaps and feel the wind blowing through. We have to use towels and tape to stop the wind. We were refused any help by RUSTICA as they only offer a 30 day warranty after installation. Home Depot gives a better warranty on the cheapest doors they sell. DO NOT do Business with this com

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    Page 2 of 6

    Ask the Community - Rustica

    Review Highlights - Rustica

    I am a home builder and have bought all of my barn door hardware for the last few years.

    Mentioned in 10 reviews

    Read more highlights

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    Ace Hardware Of Provo

    Ace Hardware Of Provo

    (18 reviews)

    I placed an order online because it said that it had an item in stock and could be available in 15…read moreminutes. Turns out, it was not in stock. When I immediately canceled the order because I needed it that day, I was still charged. I tried contacting support, waited forever, to then have the agent pretend not to hear me then hang up. Only shop here if you want them to rob you.

    I had to pop in really quickly while out running errands, and only a hardware store would do. I…read moreneeded garbage bags, and the last time I grabbed them from the grocery store, I got the wrong size, and they wouldn't stretch over the mouth of the big garbage can I had. Indeed, it was square peg into round hole territory. So even though they surely have the right size at a grocery store, and even though there is a grocery store in this same strip mall development, I popped in to Ace. It's a smaller store, but still has all of the home basics for hardware. I prefer these place much more over massive warehouse big boxes, but the truth of the matter is that the big boxes have much more room for all kinds of items that Ace just can't carry. But garbage bags, they've got. Basic tools, paint, hardware, fasteners, garden supplies -- it's all here. I forget how country Ace can be as well; you can get a Red Ryder pellet gun at this spot. It's like hardware store meets farm & tack. A throwback to old school Provo. This development is always a bustlin' with some restaurants, grocery and hardware. That makes it super convenient, but also super busy. That's good news for Ace. I hope they're around for a while.

    Artisan Hardware

    Artisan Hardware

    (13 reviews)

    $$

    We purchased an Industrial Barn Door for our bathroom. Originally our door opened up into the…read morebathroom and hit the toilet. Instead of putting in a pocket door that could be costly and messy we decided to go with the barn door. It adds character to our house and I absolutely LOVE it! Artisan Hardware was easy to work with. Their customer service was amazing! They were very helpful in answering any questions that I may of had. These doors are well built and well worth the money. Truly one of a kind and I get many complements!

    Well, this is not a joke: I placed my first order last year…read morein december, 2016....yes last year. The following happened. After the order was shipped (2 crates for 2 barn doors) UPS apparently lost the order which seems not very uncommon. Now, it would help of course if the shipping department would actually place several labels on it instead of writing on side with a marker the name and skew number. It doesn't take much and the number gets scrapped off...then what? The UPS hub where all the shipments get delivered first is as big as 3 football fields. 160 loading docks/doors...yes, 160...so if you ever have worked for FedeX or UPS you know how quick items get lost. 2nd order gets shipped after I had to complain...this time UPS messes up and delivers wrong item. After we finally receive both doors (3rd attempt) and hang the doors...OMG...the door handles don't line up, one is so crooked I don't even understand to this day how it made past quality control or to the paint department? Unbelievable! Again, I had to complain and was assured the doors will be replaced...which they did, but with shipping it took almost again 2 months and guess what? I only received 1 out of 2 crates and again no shipping labels on the freight. Quality: The doors look very nice but after 8months of this BS I'm sick and tired of it...this is not a "fake news" story but real life. Note: Both Artisan Hardware and UPS are at fault for their mistakes but it could have been avoided with a simple shipping label. Order at your own risk!

    Rustica - homedecor - Updated May 2026

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