I placed an order online because it said that it had an item in stock and could be available in 15…read moreminutes. Turns out, it was not in stock. When I immediately canceled the order because I needed it that day, I was still charged. I tried contacting support, waited forever, to then have the agent pretend not to hear me then hang up. Only shop here if you want them to rob you.

I had to pop in really quickly while out running errands, and only a hardware store would do. I…read moreneeded garbage bags, and the last time I grabbed them from the grocery store, I got the wrong size, and they wouldn't stretch over the mouth of the big garbage can I had. Indeed, it was square peg into round hole territory. So even though they surely have the right size at a grocery store, and even though there is a grocery store in this same strip mall development, I popped in to Ace. It's a smaller store, but still has all of the home basics for hardware. I prefer these place much more over massive warehouse big boxes, but the truth of the matter is that the big boxes have much more room for all kinds of items that Ace just can't carry. But garbage bags, they've got. Basic tools, paint, hardware, fasteners, garden supplies -- it's all here. I forget how country Ace can be as well; you can get a Red Ryder pellet gun at this spot. It's like hardware store meets farm & tack. A throwback to old school Provo. This development is always a bustlin' with some restaurants, grocery and hardware. That makes it super convenient, but also super busy. That's good news for Ace. I hope they're around for a while.

Over Christmas I purchased a Green Egg for my husband at Allred's Ace Hardware and the staff was…read morevery friendly to help me decide which size would be best for our family's needs. I came in the day before Christmas eve and they told me they would have one built and ready to pick up on Christmas eve at 9 am. They even loaded the egg in my vehicle and showed me how to take it apart correctly since there's a lot of pieces to it. Since then we've been going back to this store for many of our essential items and more items for smoking with our new Green Egg. They have a lot of the same items your local Home Depot or Lowes carry without the crowds. I signed up for their free rewards and already used $40 and discount coupons from receiving them in the mail. It's convenience, handy, and the staff is great!

Went in to shop for one of the higher end Traeger Grills, and spoke with David and James. Both…read morewere very professional, answered all my questions, and even delivered the grill immediately to my home! Plus, there was a sale and I got a smoking deal on the grill. Can't say enough positive things about David and James! Thanks again, I would shop here in the future.

Excellent local hardware store. Prefer the local feel rather than a big box. Had a key made for…read morejeep and was easy!

I genuinely wish I could give this place zero stars. I placed an online order for pickup...simple,…read morestraightforward...and somehow my items "disappeared" between confirmation and arrival. No explanation, no accountability, just a shrug and a waste of my time. The store feels disorganized to the point of being careless. The security setup is... let's just say not confidence‑inspiring. When a business can't keep track of paid orders, it's hard to trust anything else about how they operate. Overall, the experience felt sloppy and unprofessional. Save yourself the headache and go literally anywhere else.

If I could give this place a 0 star review I would. Please avoid this place. The Latino man at the…read morecounter could not have been more dismissive and rude. I asked him if he carried an item and he said " it's upstairs on the right." After trying to find it without avail, I asked him TWICE again and he said" it's up there." Then I asked him if he could help me find it and his response was " no, we are closing soon. " Last I checked, people actually WORK while the store is open, not seemingly playing on the computer or on the phone. I get better service and attention at the local Home Depot. Aren't neighborhood stores supposed to be friendly. As much as I'd like to support Mom And Pop shops, I will NEVER come here and I suggest you don't either!

This place has it all. I needed a new serpentine belt and tensioner pulley and they had it! No…read moreissues at all, I even got a significant deal on my purchases. I definitely recommend giving this place a shot! Solid customer service.

It's really nice to look up on their app before coming. It's just hard if you go to where it says…read moreit is and they haven't updated the new location. But you can usually ask someone. The store is clean and helpful employees! We come here often!!

Ordered Furniture Oil @ Lowes @ 140 W University Pkwy,…read more Orem, UT 84058. Not only do we see the delivery driver trying to tighten the leaking bottles & stand them up, but can definitely see that He also leaves this stain on our bench Tried everything to get the stain off.

The Lindon location always impresses me. The staff always greet me when I enter and I am asked…read moreseveral times throughout my shopping if I am finding everything okay. Seasonal items are plentiful and fun and removed right after the season, stocked with the next selection promptly. Store restrooms have usually been clean, on occasion it's been out of stock or a little messy, but not always. Staff is very knowledgeable and helpful when I have had questions or needed pricing. I find a lot of the times the items I am looking for are lacking prices so I'm left searching online or finding help. Plenty of parking and well lit parking lot. I live this location!

I only go to Home Depot for the plants. The plants at Home Depot are far better then lowes. What I…read morelove about the plants here is they have more mature plants. So when you see the dahlias here they are massive. which you don't see a lot. they have lots to pick from. But the bad part of shopping for plants at Home Depot or lowes they never water their plants correctly so the plants always have black scorch marks and the leaves are browning and dry while being green as well. So the best time to buy is when the plants are fresh off the truck and haven't got watered yet haha. But if you want massive dahlias for a good price this is the place.

These people are clueless. Drove all the way down here to pick up two items. A generator, and a…read moretool box. Well over $1,000 in purchases. I called ahead to verify my products were there, and was told to just head down and pick them up. Went to take the tags for my products up to be scanned. Nothing is correct, tags don't pull up my product, that they aren't in stock (showed them website that says otherwise) Incorrect product advertising, to top it all off, I was asked to sit in the parking lot for 2 hours while they unload a truck. They wouldn't even take my number down to give me a ring when they found my products. I have never been so poorly served at an establishment. Gave up on them, went to Home Depot.

Armando Serrano, GREAT ,EFFECTIVE and goes beyond the call of duty…read more Armando is very knowledgeable and easy to approach. The PRICES are the BOMB!!!! Parking area was nice! everyone wore mask, very professional!! Will be going back for MORE!!

I bought a load of lumber on a Thursday, that was supposed to be delivered the next day, if not,…read morefor sure on the next Monday. I asked for a call an hour before delivery so I could be home, but no call came, except just before 5:00 to tell me the delivery wouldn't be happening until the next day - no idea what time. I again asked them to be sure to give me some notice, which they agreed to do. Tuesday, they showed up unannounced and dumped the lumber on my lawn, rather than on the driveway where they had been instructed.

everyone in town said no to me except Becka. BMC is the only place I'll be buying lumber for my…read moreUtah projects. Thank you Becka!