Why does this place get so many negative reviews? I have had nothing but positive experiences…read morethere - knowledgeable and friendly staff.

Often out of stock. You can rarely find someone to help you…read more Obviously understaffed and under paid. I've spent hundreds of thousands at home improvement box stores throughout the country and after using this one for the last few years I can comfortably say this is hands down the worse.

Do not rent a Uhaul here. These guys messed up a reservation and registration so bad I'm gonna end…read morehaving to spend hours on the phone with Uhaul to undo what they messed up.

Saw an ad, in their "Current Sale Ad", for a sprayer on sale. Went to the store. They didn't have…read morethe one advertised on sale, but did have a more expensive one. Bait and switch?

Only Actual place to refill propane tanks and not swap out. How do you get this on Google to save…read moretime?

These guys are friendly, efficient, and have a lot of useful hardware. The phone rings off the hook…read moreconstantly but they stay on top of it. They're also amazingly helpful with anything Stihl you need to buy - they walked my wife through everything, were super helpful, and patient. We'll be back again.

Aaron is so helpful! Every time we come in he is always jam packed with information and has helped…read morewith multiple plumbing issues we've had! Thank YOU!

Ari did a phenomenal job on my bike. Took care of my dropper that I'd taken to three different…read morepeople who couldn't fix it. Took it to Ari and he had my bike ready in less than an hour. Couldn't recommend enough.

The staff is the same as years ago - lacking in any customer service experience period. Imagine…read morewalking into a store and nobody ask if you would like any help watching all the employees talk to each other and ignore the customers. When we asked for help, wow... we must have interrupted a great conversation because then we got attitude like we were the problem. We ALWAYS go to Cole Sport where you receive the best service. Jan's is basically a joke and one day this place will shut down due the to "years" of poor service. Selection is about the same as other stores. The Value is beyond horrible the minute you walk in the door with a consistent staff of lack of any customer service and/or experience.

We go to Gravity for all things mountain biking and snow skiing. Their owners and staff are super…read moreknowledgeable and very available to answer questions and quickly get us on the hills and our next adventure. We trust them, their gear and their prices. Go Gravity!

They don't stand behind their Warranty. I purchased new…read morebike tires from gravity that were supposed to be under warranty. The back tire failed and I was told they don't make this particular tire anymore and the owner tried to push another off brand tire on me. I wouldn't accept the off brand tire which was a big miss match and the owner became very rude and angry with me. I asked for my bike back and he brought it back to me unassembled with just the bare rim with no tire to protect the rim. He said he threw away the original tire when I asked for it. Funny how I was able to go on line and find the exact same tire that they said they don't make anymore. I felt like I was being scammed. The guy became pretty hostile with me. Not impressed.

Got delivery for 2 pairs of skis and a helmet. thought all was well when the guy checked us out,…read moretipped him $20 but he did not pay attention to detail. They gave us one pair of skis with the bindings not adjusted properly, customer service wanted us to deal with it instead of helping us. And we have to return them ourselves even with the issues. Would have just rented from park city sport right by the mountain if I knew they were going to be so unhelpful. Also after skiing one hill the other pair of boots we had the buckles were loose and we had to go back and have them fix them. Quite literally the worst experience ever. Also park city sport was $20- 40 a day cheaper for rentals.

this office is so friendly. I needed some quick help with fixing my mountain bike brakes and stuff…read moreis there to go out of their way to help me get back on the trails this summer. Very grateful for their customer service.