Hit debris on the highway and had a torn flex pipe. James…read moreand the tech that fixed my car were so great. Honest and took me right away. I am very appreciative.

Got me in quickly and fixed a broken muffler pipe while I waited, even though they were busy. Great…read morecrew and reliable service. Thanks!

We had a brake booster repair at Tracy's auto repair. They said it was fixed and they let us drive…read moreoff in our vehicle. The brakes were faulty, and when I pressed the gas down to the floor, the car would stop mid traffic. It was a very dangerous driving situation that Tracy's Auto Repair allowed us to drive in as soon as we left their lot. Keegan (who works at Tracy's Auto Shop) claimed it was a faulty part, and he said that they would fix it, and yet, now, when it is still under time warranty, we brought it back, because it had completely broken down again, and Keegan said although it is in time warranty, it is out of mileage warranty, thus Keegan refused to repair it. Just minutes before, we had left Jiffy Lube to change the brake pads, which were still in time warranty, but were out of mileage warranty. Jiffy Lube fixed the break pads anyway, free of charge. We then drove straight to Tracy's Auto Repair and Keegan had us put on the break over and over again. He told us he could not repair it for two days and to return then. When we drove off, the same driving condition that was extremely dangerous occurred all over again. Additionally, it had completely melted the brand new brake pads and all the work that Jiffy Lube had just done for free. Keegan was extremely rude to my son and myself. We were in the middle of a move, and he could not have been more inconsiderate . Keegan then called this morning and said that it was not out of time warranty, but it was out of mileage warranty, thus Keegan refused to repair it. This is the worst treatment we have ever received at any auto shop, and it is the worst treatment that we have ever received as human beings in the way that Keegan treated us - ever. I would highly recommend Jeremy and his team over at Jiffy Lube in Heber City. I highly discourage anyone from patronizing Tracy's Auto Repair in a Heber City, Utah.

Update - Went to pick up my vehicle again, 4th time, and I saw a 4" circumference oil leak under my…read morevehicle. Went in the office, Keith came out, looked at it and said they'd take care of it. I was flabbergasted that it was done WRONG again. Then another guy came out, look under the vehicle and said it's just RESIDUAL oil leaking. I said, WHAT? There shouldn't be any oil leaking from underneath my vehicle. He stood up and said, It doesn't matter, you're not important and won't be coming back again!! I was stunned. I followed him into the office and asked did you just say what I think you said? He laughed and said yes. I asked his name, MR CUSTOMER SERVICE'S name is ZEKE. Tracy obviously could care less about how his customers are treated. This morning there were two big oil spots on the floor of the garage. I crawled underneath and can see oil dripping from the pan that covers the bottom of the vehicle. I now have an appointment with VW in Orem as my husband is concerned that they not only stripped the drain plug but ruined the thread inside the oil pan. Last pic is the latest oil in my garage. Unless you are desperate and can't get your automotive work done anywhere else I would avoid Tracy Auto like the plague. I have been going to him since 2010 when his shop was off of highway 189. Took my VW Touareg in for a SIMPLE oil change on December 1st, wanted to get it done before my husband's ankle replacement on December 7th. I reminded them when I dropped it off that they CANNOT reuse the metal oil ring on the drain plug. Picked it up and didn't drive it much and on Sunday, coming back from the barn, I noticed a huge oil slick in the house garage, I am talking HUGE!!! It was so large I can guarantee that the mechanic did not even put in an O ring let alone use the old one (which you can't do because when you screw in the drain plug it crushes the O ring). I called them Monday Dec. 4th about the oil slick and mess in my garage. I also sent a text to Tracy, he didn't seem real concerned about it. I asked for 15.00 reimbursement for the container of cat litter I had to wasted on the oil spill. He never responded to that. Took it back in on the 4th for the 2nd TIME and on the way home I checked the oil level, its done electronically in the VW. They had overfilled it and there was a message it was overfilled and need to reduce the oil level!!! I called and got their VM and left a message and asked for a call back. I did not hear back from them and forgot as I was getting things ready for Steve's surgery on the 7th. On the 8th I called again and the front desk guy said I could bring it in Monday or Tuesday the 11th or 12th. Of course now I would need to find someone to meet there to take me home and then take me back to get the car since Steve could not drive after his surgery, no weight bearing for 6 weeks. Dropped it off on the 12th and when I picked it up I checked the oil level and it was down 2 marks from the MAX level, it was not full as it should have been. Even though the guy at the front desk told me they had removed 8 quarts and put 8 quarts back in. I believe that was a lie and probably got the information from the mechanic who can't seem to do a simple oil change. I figured screw it, I'll add some oil in a week or so. Today, Dec 18th, coming back from the barn I noticed a big wet spot in the garage. Got out and SURPRISE, SURPRISE, SURPRISE. There was another big oil spill on the garage floor. See last picture on the review. Called and got the same lack of any real concern and could care less if I had to come down again for the 4th TIME!! Told the kid I wanted 50% refund on my oil change and he could check with Tracy before I got there. Couldn't find anyone to pick me up so we got Steve into the 2500 pickup and he followed me over. The counter guy said Tracy would NOT refund any of the cost of my oil change, THEY DON'T DO THAT!!! WHAT????? Took it in at about 10:30 am this morning still haven't heard back and quite honestly I expect it to leak again!!! I will never set foot into Tracy Auto for anything ever again. I wouldn't go there to get a flat tire fixed. This place is nothing like it used to be. Tracy could care less about his customers and the incompetence shown on a simple oil change and how I have been inconvenienced is appalling. They had the same guy work on it all 4 times it was in for a simple oil change. BUT, social media is a powerful thing and I will be hitting every single review site there is and warning people not to take their vehicles to his establishment. You are rolling the dice if you take your vehicle in there for anything!!! Find somewhere else to go.

Just a heads up. Was hoping to bring my car there for service, but have not…read more Called, left VM. Did not receive a call back after days. Tried again, gave my email, and they responded. Asked for estimates for work and they replied in a timely manner. Their estimates in total were approx $400 over estimates received from two other shops -- one in expensive San Diego. I asked if they would consider scrubbing the budget to see if they might be more in line with other estimates for the same work. They did not reply. Resent the request a few days later -- and no reply again. I'm sure they're busy enough and don't need my business now or ever; and that's ok. Consider this an fyi.

Lin is a master mechanic and is always looking out for the customer. I love this shop and so does…read moremy wife as well.

Went to jiffy lube for a brake service, they tried to charge me $2200 for a full rebuild. Went to…read moreget a second opinion from Israel and he showed me that the brakes were brand new and just needed a bleed. Save me over $2000 dollars by going to see him. Highly recommend.

The girl who answers the phone seems a little uhh off...so I won't be mean. She answers the phone…read morewith just hello and silence. Failed to call back and ignored phone calls when I decided to call back. I'm sure the service is great though. We (film crew) were all looking to get our vehicles worked on before travel/winter. A lot of vehicles now being diverted elsewhere. Hopefully someone else will want our money. TIP: 99% of companies answer with something similar to "hi, thanks for calling (enter business name) how can I help you?" They also don't use caller ID to ignore phone calls. Good luck with your phone career.

These guys are great and honest, My car would not start and i took it to Tracys Auto Repair and…read morethey said it was the starter. Quoted me a price if $539.00 . I couldnt afford it so i got a second opinion. Thats when i went to SOS services. This guy was the Best ! He looked at my car, said it was the battery cables were loose, tightened them and i was back on the road.Saved me a lot of money for being as honest as they get. I will not take my car anywhere else. Thank you Tracy (not affiliated with Tracys Auto Repair)

Brian was very thoughtful, careful and rigorous in fixing our car. He gave great advice and made…read morethe repairs quickly and at what we think is a reasonable price. He and his folks have earned our future business.

Here I am 11 months later and the Transfer Case on my Suburban has failed. I paid $2300.00 for a…read morebrand new TCase (everything included with installation) with a 3 year 100,000 mile warranty installed. Strange that I paid $1800.00 just 11 months ago and got only the outside cover, pump and clip from A2Z. Bottom line...i got screwed here...buyer beware!

Thank you Rawley! Fixed my door that wouldn't close. I love that he came to me and his prices can't…read morebe beat. He got me on the schedule quickly, had great communication, and honest. Thank you sir!

Guy was professional and accomadating with coming short notice and getting the job done quickly…read morewith no up charges from the quoted price. Was able to fix all issues and very responsive

I came in for what is advertised as a 15-minute oil change. I had my young daughter with me, and we…read morewere the only car there. They drained my oil -- and only then informed me they did not have my oil in stock. At that point, my car was undriveable, and we were stranded there for over an hour while they searched around town for oil. I spoke with the manager, who explained they have not been receiving full shipments when they place orders. I understand supply issues can happen -- but inventory problems should be identified before beginning service. Draining someone's oil without confirming you can complete the job is entirely preventable. When I later called to request a refund, I was told it "wasn't their fault" that the oil wasn't in stock. Respectfully, inventory management is absolutely the responsibility of the business. I did not create the shortage. I simply came in for a routine service. This isn't the first time this has happened. On a previous visit, they removed my air filter and then informed me they didn't have the replacement, which also caused a significant delay. The issue isn't just the wait -- it's the pattern of beginning service without confirming parts are available, and then shifting responsibility when it causes inconvenience. Because I frequently have my daughter with me, I'm not comfortable returning and risking being stranded again. I was offered a half-off coupon, but that doesn't address the underlying issue. Very disappointing.

Went in for a quick oil change with my daughters. Very professional and kind! In and out in 15…read moreminutes. Even gave my daughter a lollipop!!