I came to Richins because multiple people in my neighborhood recommended them and said they've been…read moreusing them for years on multiple cars. My ford explorer failed its emissions test and richins got us in and fixed it for $200 less than what the dealership had quoted me. They also noticed my tires were getting old and pulled up three quotes for options of tires, but didn't pressure me to get them there and said it was just so I'd be aware of the ballpark estimate of how much it'll cost once we do replace them. We worked with Kelly and he was hilarious, kind and so helpful. This was my first time at richins but it won't be the last. Thank you!

didnt dispose of my old tires after i had them switched out for new ones, charged me for the…read moredisposal of them, and then tossed them back in my car and called it a day. not good customer service either. would not recommend unless u wanna be charged for things u didnt have done

They take care of me for all of my car repairs. They have taken care of me for many years always…read morefast and solve the problem.

The staff is always accommodating, concerned with doing it right the first time. There are no…read moreshenanigans which are experienced at most dealerships in UT that frankly overcharge for substandard repairs or diagnosis of a symptom, not the cause. The team is committed to a good customer experience and Troy works hard to make sure the shop is working efficiently with on time, correct repairs at an agreed upon price. I've been taking vehicles here for 18 years for a reason. Thanks to the team for efficient and reasonably priced repairs or maintenance work over the years.

After my prior car buying experience was not the best at a Utah dealership (a three-letter acronym…read morethat will not be named), I was going in jaded and very guarded. I started the search process thru Cars.com found a couple cars I was interested in and reached out to the respective sales reps. Shelby reached out promptly to ask a few questions and set up an appointment. I met Shelby at the dealership where she asked a few more detailed questions and listened intently before I took a test drive. I liked the car, but there was another on the lot that I had marked to test drive. Shelby asked if I had seen that it had been a minor accident, which I had missed during my review of the online details. She suggested a few other options, but they didn't fit what I was looking for. I explained I had another car I was test driving that day, with more in days coming. Near the end of this visit the sales manager, Ray, introduced himself and offered his help if there was something that I needed and Shelby was unavailable. During the week Shelby reached out to see how test driving was going. She was inquisitive and offering her expertise without any high-pressure sales technique. Not once did I hear anything like "I have another interested party." or "This price is special and won't last." to encourage a hastied decision. After testing driving the other vehicles, I reached out to Shelby to check if the car I liked was still available, and if so that I would like to move forward with the purchase. To ensure reliability and condition of what I was about to purchase, I asked that they allow me to do a pre-purchase inspection at an independent service shop - which was no issue. While we waited for the final documentation prep Shelby mentioned snacks, beverages, and food they had available then escorted me to their STI Cafe where they have fresh-made sandwiches and baked goods, fruit cups, yogurt, along with an assortment of candy. During midday hours you can get a full lunch. Much to my surprise this was complements when purchasing a car. It'd be a lie to say I wasn't very suspicious - again, based on my prior experience at another dealer. The seating area was bright and clean with a few semi-private nooks with tables, open high and low seating areas, plus a kids play area with a car to examine and a mini drag race ramp. The wait was a little bit long and Shelby checked in with me a few times during. None of it felt phony or fake, just surprising in a good way. When everything was ready I met with John in finance to complete the transaction. He confirmed all necessary details then an assortment of warranty and maintenance packages were offered with suggestions and no real pressure. Descriptions of differences between various offerings and how that changes out-of-pocket expenses in the event. No pressure, but rather a discussion. While car buying is always a little stressful, I didn't feel like I was pressured from Shelby or anyone I worked with to buy this or add that. As a female, I did my research and let Shelby know what I was interested in and she listened. She talked with me and not at or down to me. I wouldn't hesitate to work with Shelby again strictly for how she handled every interaction. If you're in the market to buy a car, I would suggest Mark Miller Midtown Subaru. Ask for Shelby.

I brought my Subaru Forester to Mark Miller Subaru Midtown for their Beat the Heat A/C special…read morebecause my air conditioning was working intermittently. They found the refrigerant was low, recharged the system, checked for leaks, replaced two O-rings, and sent me on my way. Unfortunately, after the repair, the A/C would only stay cold for about 15-20 minutes before blowing warm air again. I brought it back six days later, and they determined that the A/C compressor was failing after it heated up. Because this required another diagnosis, there was initially going to be a $120 diagnostic fee. I explained that I felt this was related to the original issue I had brought the vehicle in for, and Brad Schatz took the time to listen to my concerns. He agreed to waive the second diagnostic fee, which I thought was a fair resolution. No one likes having unexpected car problems, but what stood out to me was how Brad handled the situation. He treated me respectfully, listened to my concerns, and worked with me to make things right. That's the kind of customer service that earns my trust, and it's why I'm happy to leave a five-star review.

These people are fantastic! They're honest and as good or better than anywhere I've ever seen in…read moremy 40 years of having cars and trucks worked on. It's the honest part that is all too rare because it is so easy for auto repair places to generate dishonest revenue. I was absolutely shocked to see any negative reviews and then I read them to see what the heck was going on and realized that all of the negative reviews were from before Scott bought the place. Scott was the lead mechanic at the "Big" tire shop on Ft. Union for many years but it changed ownership a few years ago and the new owners run exactly the kind of operation everyone wants to avoid, recommending unnecessary repairs, etc. Like many of the "Big" store's longtime customers, myself included, he wanted nothing to do with that so he bought Cottonwood Garage and I wouldn't take my car anywhere else. If you need work on your car or truck give them a try and I bet they'll earn your repeat business as well.

I took my car to Cottonwood garage for a brake job and when I picked it up, there was $2000 worth…read moreof body damage that wasn't there when I dropped it off that morning. I have been using Scott as my mechanic on all my vehicles for over 20 Years Way back to when he worked for big O I've been a very loyal customer of his taking multiple family cars to him as well as my business vehicles. Now after all these years, he's claiming I'm trying to pull a fast one on him and that he is not responsible for the damage done to my car while in his possession.

My daughter had a low power light on her car and took in it to get fixed the guys here fixed it and…read moredidn't even charge her! I am 2000 miles away so hard to help her but this place is really honest and went beyond what we expected! They earned my daughters business from now on!

Best auto repair experience I've had in 75 years. A great guys!…read more I was traveling from New York in my 1969 Camaro & has some problems. These guys were great with a situation that most mechanics would have run away from . My heroes!!!!!!!! Joe Tanous

Great local place for auto service and repair. Unlike many local dealer service departments, they…read moredon't try to upsell you on unneeded things just to pad their books. The place to go in South Salt Lake.

Excel Automotive is fantastic. They do high-quality, honest work at a fair price and are incredibly…read moreaccommodating to their customers' specific requests. Highly recommended!

2026Feb02 Unequivocally the most honest, most dependable &…read moremost professional automotive repair to be found anywhere. David & Dee will go to any effort to solve your automotive issues. They provide the customer with a sense of care, trust & dependability that has become very rare in the auto repair business.

Dee and the rest the staff are incredibly professional, attentive, and they value their customers'…read moreconcerns. Anytime I need anything done we there it be service, repairs, and maintenance. I turn to Dee! Good prices, great work, and the best attitude and services in Salt Lake. Always delivers the greatest service!

My older Toyota Camry had started making lifter noise upon cold starting. Yesterday, Frank…read moresuggested an Engine Performance Restoration Service with my oil change. This morning when I started it up there was no more lifter nose! It sounds like a new engine despite its 244K miles. That service costs more than a standard oil change but to me it's worth it. I want to keep this car for a loooooong time! thank you Steve's Automotive and thank you Frank!

I've been going to Steve's regularly now for oil changes and repairs. Jut really good service. I…read morelike how they send you a text with what they found and what needs immediate attention and on down the scale for urgency instead of a mechanic or rep coming out to talk to you to pressure you into making the repairs. I also like how they do not charge you for diagnostics. When other shops charge you $140-$160 to check out your car to see what the problem is, they charge zero! Good friendly guys up at the front desk, I've been working with Sheldon. This place always has a ton of cars in their lot as I'm sure a lot of people have caught on to their good service and bring it here. That's the kind of shop you want to have. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!