1. Designer Hardware Inc

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Park City, UT

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Designer Hardware Inc

3.5 (2 reviews)
ModerateHardware Stores

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14 years ago

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15 years ago

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Valley Hardware

Valley Hardware

3.1(7 reviews)
11.3 mi

Do not rent a Uhaul here. These guys messed up a reservation and registration so bad I'm gonna end…read morehaving to spend hours on the phone with Uhaul to undo what they messed up.

Edit: I'm adding one star because the manager called me today, told me the online order was…read morecanceled, and apologized for the inconvenience. (Maybe he got the Yelp review?) This company has horrible customer service. I placed an online order and never got a notification that it was fulfilled or ready for pickup. I called the next day, and no one answered. I called again five minutes later, and a grumpy old guy sounded annoyed and bothered about my call asking about the order. He said he hadn't seen any order and didn't know how to look it up. He huffed and puffed as he checked whether they had the part in stock, acting like I was taking him away from other "important" work. I went to the store and bought the part. The next day I realized the online order was still pending on their site. I called the store, and it was answered, and then they hung up. Then I called again and got the grumpy guy, who got the manager on the line. The manager was cocky, told me he couldn't cancel the order, and told me not to worry about it. I told him I preferred it to be canceled, and I couldn't do it on my end. I didn't want to accidentally get charged twice. The manager told me they never fulfill online orders. What? I told him they should remove it from their site and not offer that option. He said another company would have to cancel the order. He said he couldn't. I said, don't you have a relationship with that company, and you could call them with the order number and ask them to cancel the order? Then he said, yes, he could do that. I kind of doubt he will. The young guy who is helping customers find things and is the cashier was the only bright spot and nice person in that store. I can't believe grown men don't know how to give good customer service. The customer should always come first. This store has the Worst . Customer . Service . Ever!

Legacy Sports

Legacy Sports

4.0(58 reviews)
0.9 mi
•$$$

I want to reinforce all the great things others have said about this store. My family all went…read moreskiing this season for the first time in 2 years and found we needed a bunch of our old equipment updated, from helmets to pants and googles and everything. I want to say Derek which others have mentioned was superb in looking after us as was his staff and even when I needed to upgrade a set of googles that I purchased the day before to a KASK helmet with built in visor - they were only too happy to refund my purchase. I highly recommend this place for all your needs - and wish to thank them for the excellent experience they provided. It really took the stress out and made it a pleasant experience for us all !! Thanks guys ! Cristian

Got delivery for 2 pairs of skis and a helmet. thought all was well when the guy checked us out,…read moretipped him $20 but he did not pay attention to detail. They gave us one pair of skis with the bindings not adjusted properly, customer service wanted us to deal with it instead of helping us. And we have to return them ourselves even with the issues. Would have just rented from park city sport right by the mountain if I knew they were going to be so unhelpful. Also after skiing one hill the other pair of boots we had the buckles were loose and we had to go back and have them fix them. Quite literally the worst experience ever. Also park city sport was $20- 40 a day cheaper for rentals.

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Designer Hardware Inc - hardware - Updated October 2026

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