Insufficient customer service skills. Steep driveway is hard to get traction in the winter if the…read moreice isn't cleared. Employees are only helpful at the register (lazy). Disrespectful and lack courtesy. It will be only a last resort to shop there.

It reminds me of small Town hardware stores. They usually have what I'm looking for. Always…read morefriendly and helpful.

My husband and I were putting up a fence in our backyard and adding some extenders to our…read moresprinklers. We stopped by the Ace Hardware to grab a few supplies. I'm not sure how new this store is (I don't go to Kaysville often), but they had complimentary popcorn at the front for the customers. We were looking for a particular piece for our sprinklers and decided to make do with what we found until Jake asked if he could help us. When we told him what we were looking for, he knew exactly where it was. We were grateful for his help and became extremely impressed when we found out it was only his 5th day on the job! He said he's been studying a different isle every day. We're very impressed with him and hope to see him again next time we stop by!

My local go to place to shop! Probably the best selection of fasteners there is around! Always…read morefriendly staff! Always have been treated good on price at this place by the owner! Thanks Ace Kaysville!

Top notch service at ACE today! Will helped me fix two pocket hoses and persevered even though it…read moretook a huge effort to fix them properly. Nice soft spoken personality. Thank you Will!

Patron of this store. Minimal signage in the parking lot about their towing policy. Came shopped at…read morethe store went to the Utes game and they have towed my car..... not so neighborhood friendly hardware store.... Crooked tactics, if you don't want people using your parking lot then make sure signage is adequate

If I could give this place a 0 star review I would. Please avoid this place. The Latino man at the…read morecounter could not have been more dismissive and rude. I asked him if he carried an item and he said " it's upstairs on the right." After trying to find it without avail, I asked him TWICE again and he said" it's up there." Then I asked him if he could help me find it and his response was " no, we are closing soon. " Last I checked, people actually WORK while the store is open, not seemingly playing on the computer or on the phone. I get better service and attention at the local Home Depot. Aren't neighborhood stores supposed to be friendly. As much as I'd like to support Mom And Pop shops, I will NEVER come here and I suggest you don't either!

This place has it all. I needed a new serpentine belt and tensioner pulley and they had it! No…read moreissues at all, I even got a significant deal on my purchases. I definitely recommend giving this place a shot! Solid customer service.

Love this apartment complex! It's so safe I used to walk around and night. It is so cozy in the…read morewinter not to mention their infinity pool is to die for! People walk their dogs around here and a perk is that nearby they have the sunroom coffee which is an amazing coffee spot.

This place is a nightmare! Do not rent here, you will regret it. They will not make repairs. The…read morepool has been out of order for 4 months. The staff lies and tells people they are waiting for a part. I know that is a bold face lie. They don't want to spend the money to fix it. A bunch of residents are calling the Greystar to try to get results. I doubt that will help. I moved out. 0 stars out of 5! I have a CPO license and have been working as the Director of Engineering for hotels. If that's true, what part for the pool are you waiting for that requires over 4 months to obtain?

The customer service is terrible!!! They refused to return unused merchandise and were abrasive and…read morerude when asked. They were also belittling and sarcastic when questioned further. Money would be better spent elsewhere.

Rude- way overpriced- never again - looking forward to the "Going out of Business Sale". I still…read morewon't go. Yep- I'm local.

I've been coming to this Ace Hardware since early 2025 when my daughter bought a house nearby. I've…read moremade numerous purchases as I work through a very long punch list. This year, I've noticed a significant drop in customer service. The staff are unhelpful, don't seem to know much and are sometimes downright rude. I sent my son in there yesterday to buy a couple of things and they were rude to him and not helpful at all. He said he felt like they were irritated with his questions. I had to swap out some pipe dope that my son bought yesterday that had clearly been used and then returned. I went in to swap it for a new can and the guy was clearly irritated that I was bothering him. Barely said a word to me. I should have got his name. He's in his 50s or early 60s, was wearing a green America 250 cap and a black Ace Hardware t-shirt. Has a real attitude. If I had the time, I would have given him some pointers on customer service. If he's the owner, this store has a real problem. I think I'm going to drive a few miles and use a different store from now on. I don't need the attitude. The prices in here are higher, but I was willing to pay for the convenience. Not anymore. Word gets around about this kind of behavior. This store won't do well if they keep this up.

Monday I took a window screen to them to fix it, employee told me it will be ready by Friday ,…read moreafter 16 days and several unanswered phone calls, I went to the store, talked to the manager, who was very rude. I took back my old window screen and left the store.

Over the course of the last year, with us working from home, we have had a lot more time to work on…read morehome projects. And this hardware store has had our back ha. Cant tell you how many times we had to come here for one thing or another. The employees were always very kind and willing to help, and they always had what we needed

Wow! There are so many nuts and bolts and screws, and gadgets and and and... Haha! It's crazy!…read moreStaff are very knowledgeable and super friendly! I came here because my friend lost a nut fixing my car. We were told that this place has every nut and bolt known to Man! I'm sure other auto parts stores have the same bolt but you'd have to buy a whole bag of them. This place has single and even a little measuring screws to make sure you find your exact match!