these people are GOOD! I screwed up and ordered the wrong size wheel kit for my barn door hardware…read moreon my on-line order - Ivan & Omar took care of me, got it sorted out quickly and got me the correct one coming immediately - good to see some companies actually still care strongly about customer service!! and I have not even mentioned the fact that in a sea of off-shore products flooding their market they still sell a high quality steel product that is made right here in the US of A - good job guys! keep up the good work!

With all of the gun violence in America, it's disturbing to stand at the checkout counter and stare…read moreat boxes and boxes of ammunition, and children's BB guns teaching a future generation that guns are toys and something that can be played with. While clearly, this is normal for owners and managers of this Ace Hardware store, they clearly have no idea of the Progressive clientele of this uptown area. I grew up hunting and fishing and so I'm no stranger to guns but have come to realize that the world would be a better place with fewer guns and ammunition. I'm very disappointed and will likely make more trips out to Lowe's to avoid supporting this store.

The guys in the hardware section are awesome! They are always very helpful and get the right size…read moreat the best deal possible. Highly recommend this ace store.

How many employees does it take to not have a CLUE what I'm asking for? 3 , that's how many. Went…read moreto this Lowe's Oct 6 to purchase a counter depth fridge, they were having a big sale, a young girl tried to help me but had no clue so 2 older employees walked by and she asked them to assist me. They all had that "deer in headlights" look when I said "counter depth". Gave them the measurements and they couldn't figure out any fridge that would fit , mind u they still had no CLUE. I finally said "This is basically the blind leading the blind" , I'll go somewhere else. I would have thought they would offer or at least call a "knowledgeable" employee to help, NO they did NOT. Said they were sorry they couldn't help and thanks for coming in! My immediate thought was "Thanks for nothing and you can bet I won't EVER be back inside a LOWE'S" Thanks for wasting my time (to the 3 clueless) employees. I left there shaking my head. The next day I went into HD and had the best experience purchasing my counter depth fridge. Customer service was excellent. Lowe's can SUCK IT

Warning. Don't buy gift cards here. My gift got compromised and Lowe's doesn't want to take…read moreresponsibility. Despicable.

Still a REAL hardware store, like a huge Ace hardware store. With Lowe's & Depot going more wtf…read moreWalmart/Sears more and more every year-- it's great to see a place I can still buy quality products and tools that aren't the big chains exclusively owned shitty Chinese knock offs. Thank you Sutherlands for not sucking!

Employees were very nice and helpful…read more I had never been inside of a Sutherlands before, but came inside after looking at some of their plants outside in the parking lot. The front of the store seemed like they were renovating a bit or moving displays around. They have a small area there in between the restrooms that is a single dog washing station! They seem to have a nice selection of different products, and had I not been in a rush, I would have loved to look around more.

Have visited a couple of times for odd nuts or bolts and they have been tremendously helpful…read more Highly recommended!

Great quality tools for a fraction of the price. I was worried about the no name brand, but I had…read moreto buy so many things it saved me thousands $$. And I have absolutely used them and abused them and they work great. Too many to list, saws drills compressors sanders etc etc

I walked in with a backpack just to buy a pair of vice grips, was in the store for less than 5…read moreminutes but I was followed by employees the whole time, just because I have a backpack doesn't mean I'm a thief, I will not shop where I'm profiled

Love this place, the selection and customer service are exemplary. I'll always choose a 30 minute…read moredrive to Marshalls to find what I need over going to the closer places.

If you can't find it at Lowes, or Homedepot, and you want it real bad... this is the place for you…read more Massive hardware, tool, and electrical/plumbing selection. Very rarely let down here.

Great selection of mums and Halloween decor. Fast friendly service, great nursery checkout. Lots of…read morepeople getting into the fall spirit! Such a great experience.

Waited 25 minutes for somebody to cut chain. Nobody ever came and I was finally told only 1 person…read morecan do it and they are too busy. Worst service ever. Lowes has such better service.

I forget that this Ace is here, especially because most Ace stores seem like remnants of a bygone…read moreera of "the" hardware store in town. Before big boxes with big hardware sections. Before massive orange or blue hardware stores. It seems like ACE was the original friendly neighborhood hardware store. But no, this is actually a new-ish location (2017, maybe?) and I haven't really internalized its presence. But I should. You should too. In the age of the aforementioned hardware behemoths, it's actually pretty darn rad that this spot is here. It's the same owners as "The Store" which is a specialty grocer that has a very fond spot in my heart, as it was grandma's grocer of choice. It's really an eclectic spot which reminds me of those old time hardware stores that do sell hardware, but also party supplies and decor and all kinds of things that don't fit into the category of "groceries." I'm a fan. But those big stores got popular for a reason, so if you are hardcore set on just hardware and lots of varieties of it everywhere, this smaller ACE will not have the same selection. But there's something charming about not having a billion choices, and about finding what you need, directed by a friendly person who will help you find it.

One of the male employees always sends me to Lowe's or Home Depot, he never really wants to help…read morefind what I need even if his store has it. Can't figure it out. He's a blonde larger man around 30ish. Strange I thought they were in sales for their store not Home Depot or Lowe's.