these people are GOOD! I screwed up and ordered the wrong size wheel kit for my barn door hardware…read moreon my on-line order - Ivan & Omar took care of me, got it sorted out quickly and got me the correct one coming immediately - good to see some companies actually still care strongly about customer service!! and I have not even mentioned the fact that in a sea of off-shore products flooding their market they still sell a high quality steel product that is made right here in the US of A - good job guys! keep up the good work!

Top notch service at ACE today! Will helped me fix two pocket hoses and persevered even though it…read moretook a huge effort to fix them properly. Nice soft spoken personality. Thank you Will!

Patron of this store. Minimal signage in the parking lot about their towing policy. Came shopped at…read morethe store went to the Utes game and they have towed my car..... not so neighborhood friendly hardware store.... Crooked tactics, if you don't want people using your parking lot then make sure signage is adequate

How many employees does it take to not have a CLUE what I'm asking for? 3 , that's how many. Went…read moreto this Lowe's Oct 6 to purchase a counter depth fridge, they were having a big sale, a young girl tried to help me but had no clue so 2 older employees walked by and she asked them to assist me. They all had that "deer in headlights" look when I said "counter depth". Gave them the measurements and they couldn't figure out any fridge that would fit , mind u they still had no CLUE. I finally said "This is basically the blind leading the blind" , I'll go somewhere else. I would have thought they would offer or at least call a "knowledgeable" employee to help, NO they did NOT. Said they were sorry they couldn't help and thanks for coming in! My immediate thought was "Thanks for nothing and you can bet I won't EVER be back inside a LOWE'S" Thanks for wasting my time (to the 3 clueless) employees. I left there shaking my head. The next day I went into HD and had the best experience purchasing my counter depth fridge. Customer service was excellent. Lowe's can SUCK IT

Warning. Don't buy gift cards here. My gift got compromised and Lowe's doesn't want to take…read moreresponsibility. Despicable.

Employees were very nice and helpful…read more I had never been inside of a Sutherlands before, but came inside after looking at some of their plants outside in the parking lot. The front of the store seemed like they were renovating a bit or moving displays around. They have a small area there in between the restrooms that is a single dog washing station! They seem to have a nice selection of different products, and had I not been in a rush, I would have loved to look around more.

Still a REAL hardware store, like a huge Ace hardware store. With Lowe's & Depot going more wtf…read moreWalmart/Sears more and more every year-- it's great to see a place I can still buy quality products and tools that aren't the big chains exclusively owned shitty Chinese knock offs. Thank you Sutherlands for not sucking!

Have visited a couple of times for odd nuts or bolts and they have been tremendously helpful…read more Highly recommended!

I walked in with a backpack just to buy a pair of vice grips, was in the store for less than 5…read moreminutes but I was followed by employees the whole time, just because I have a backpack doesn't mean I'm a thief, I will not shop where I'm profiled

Great quality tools for a fraction of the price. I was worried about the no name brand, but I had…read moreto buy so many things it saved me thousands $$. And I have absolutely used them and abused them and they work great. Too many to list, saws drills compressors sanders etc etc

Great selection of products that I was looking for and couldn't find anywhere else. Polite sales…read moreassociate and good prices

Love this place, the selection and customer service are exemplary. I'll always choose a 30 minute…read moredrive to Marshalls to find what I need over going to the closer places.

In the same way that an unexpectedly-necessarily colonoscopy can be both daunting and emotionally…read moreconfusing, I approached Home Depot Tool Rental this morning. Upon entrance, one is immediately accosted with a cacophonous wall of confused odors, not entirely unlike that which one finds on the underside of the motel room mattress To my surprise, the two Mikes working in that S&M themed part of the Home Depot, demonstrated both a professional familiarity with the equipment AND a personal commitment to personal hygiene. They helped make my work process more efficient, and showed me ways that I could rent additional equipment to help make my super kick ass project even MORE super AND MORE kicking of ass! Dr. Joseph D. Diaz, Ph.D.

Great selection of mums and Halloween decor. Fast friendly service, great nursery checkout. Lots of…read morepeople getting into the fall spirit! Such a great experience.

I forget that this Ace is here, especially because most Ace stores seem like remnants of a bygone…read moreera of "the" hardware store in town. Before big boxes with big hardware sections. Before massive orange or blue hardware stores. It seems like ACE was the original friendly neighborhood hardware store. But no, this is actually a new-ish location (2017, maybe?) and I haven't really internalized its presence. But I should. You should too. In the age of the aforementioned hardware behemoths, it's actually pretty darn rad that this spot is here. It's the same owners as "The Store" which is a specialty grocer that has a very fond spot in my heart, as it was grandma's grocer of choice. It's really an eclectic spot which reminds me of those old time hardware stores that do sell hardware, but also party supplies and decor and all kinds of things that don't fit into the category of "groceries." I'm a fan. But those big stores got popular for a reason, so if you are hardcore set on just hardware and lots of varieties of it everywhere, this smaller ACE will not have the same selection. But there's something charming about not having a billion choices, and about finding what you need, directed by a friendly person who will help you find it.

I've been coming to this Ace Hardware since early 2025 when my daughter bought a house nearby. I've…read moremade numerous purchases as I work through a very long punch list. This year, I've noticed a significant drop in customer service. The staff are unhelpful, don't seem to know much and are sometimes downright rude. I sent my son in there yesterday to buy a couple of things and they were rude to him and not helpful at all. He said he felt like they were irritated with his questions. I had to swap out some pipe dope that my son bought yesterday that had clearly been used and then returned. I went in to swap it for a new can and the guy was clearly irritated that I was bothering him. Barely said a word to me. I should have got his name. He's in his 50s or early 60s, was wearing a green America 250 cap and a black Ace Hardware t-shirt. Has a real attitude. If I had the time, I would have given him some pointers on customer service. If he's the owner, this store has a real problem. I think I'm going to drive a few miles and use a different store from now on. I don't need the attitude. The prices in here are higher, but I was willing to pay for the convenience. Not anymore. Word gets around about this kind of behavior. This store won't do well if they keep this up.