Over the course of the last year, with us working from home, we have had a lot more time to work on…read morehome projects. And this hardware store has had our back ha. Cant tell you how many times we had to come here for one thing or another. The employees were always very kind and willing to help, and they always had what we needed

Wow! There are so many nuts and bolts and screws, and gadgets and and and... Haha! It's crazy!…read moreStaff are very knowledgeable and super friendly! I came here because my friend lost a nut fixing my car. We were told that this place has every nut and bolt known to Man! I'm sure other auto parts stores have the same bolt but you'd have to buy a whole bag of them. This place has single and even a little measuring screws to make sure you find your exact match!

I've visited this location several times and have had uneventful experiences so far; nothing to…read morewrite home about and nothing to complain about... until today. Went to start up our evaporative cooler for the season only to find that the water line was leaking. Cue expletives. The tech we had just hired to brave the roof and get it going didn't have enough line in his truck to replace. Cue further expletives followed by frantic pleading and an offer to go buy some ASAP. Tech agrees and I head towards Lowe's but decide to call Ace on the way since they're closer and I'm am SO atlas I did! Andrew answered the phone and knew exactly what I needed and was able to confirm pricing and availability and set a spool at the registers. I bust into Ace like a tornado only to be greeted by a ten plus person long line?!? I cringe inside and internal expletives follow. But much to my surprise the queue was cleared in less than two minutes and I was on my way! The real kicker is that the pricing and selection were better than Lowe's! The beauty of small shops is that you get merchandise tailored to your area, and this area has more evaporative coolers than other areas and Ace knows it. Thank you SLC Ace and whoever manages your orders and inventory, you went above and beyond and had excellent service to boot!

With all of the gun violence in America, it's disturbing to stand at the checkout counter and stare…read moreat boxes and boxes of ammunition, and children's BB guns teaching a future generation that guns are toys and something that can be played with. While clearly, this is normal for owners and managers of this Ace Hardware store, they clearly have no idea of the Progressive clientele of this uptown area. I grew up hunting and fishing and so I'm no stranger to guns but have come to realize that the world would be a better place with fewer guns and ammunition. I'm very disappointed and will likely make more trips out to Lowe's to avoid supporting this store.

Your basic Lowe's with everything you could need unless it's loose items, prepackaged repair kits…read moreand ready to install fixtures were readily available. This visit was welcomed with an overstuffed Christmas display of merchandise from floor to ceiling, so if you feel like getting into the spirit of the seasons early, go now. Dislike the prompting for a personal identifier before being able to check out. Clerk seemed unaware of how to proceed without said information.

How many employees does it take to not have a CLUE what I'm asking for? 3 , that's how many. Went…read moreto this Lowe's Oct 6 to purchase a counter depth fridge, they were having a big sale, a young girl tried to help me but had no clue so 2 older employees walked by and she asked them to assist me. They all had that "deer in headlights" look when I said "counter depth". Gave them the measurements and they couldn't figure out any fridge that would fit , mind u they still had no CLUE. I finally said "This is basically the blind leading the blind" , I'll go somewhere else. I would have thought they would offer or at least call a "knowledgeable" employee to help, NO they did NOT. Said they were sorry they couldn't help and thanks for coming in! My immediate thought was "Thanks for nothing and you can bet I won't EVER be back inside a LOWE'S" Thanks for wasting my time (to the 3 clueless) employees. I left there shaking my head. The next day I went into HD and had the best experience purchasing my counter depth fridge. Customer service was excellent. Lowe's can SUCK IT

Employees were very nice and helpful…read more I had never been inside of a Sutherlands before, but came inside after looking at some of their plants outside in the parking lot. The front of the store seemed like they were renovating a bit or moving displays around. They have a small area there in between the restrooms that is a single dog washing station! They seem to have a nice selection of different products, and had I not been in a rush, I would have loved to look around more.

Still a REAL hardware store, like a huge Ace hardware store. With Lowe's & Depot going more wtf…read moreWalmart/Sears more and more every year-- it's great to see a place I can still buy quality products and tools that aren't the big chains exclusively owned shitty Chinese knock offs. Thank you Sutherlands for not sucking!

Have visited a couple of times for odd nuts or bolts and they have been tremendously helpful…read more Highly recommended!

Great quality tools for a fraction of the price. I was worried about the no name brand, but I had…read moreto buy so many things it saved me thousands $$. And I have absolutely used them and abused them and they work great. Too many to list, saws drills compressors sanders etc etc

I have been a loyal harbor freight customer for 30-40 years. I recently bought a generator last…read moreweek. Took it camping and there was a problem with it. It did not work well this week. I went to take it back and get my money back. They refunded me some of my money. They charged me $120 for restocking fee. Verl they're not restocking the generator. It's garbage like most of their stuff. I think that's a real crappy way to do business when they got to make their money like that. That is so wrong. I get social security. I couldn't afford a more expensive generator but I know now the harbor freight just sells garbage and then they charge you fees like a restocking fee but $120 I just found that ridiculous. I will never shop there again. Beware

Love this place, the selection and customer service are exemplary. I'll always choose a 30 minute…read moredrive to Marshalls to find what I need over going to the closer places.

If you can't find it at Lowes, or Homedepot, and you want it real bad... this is the place for you…read more Massive hardware, tool, and electrical/plumbing selection. Very rarely let down here.

The Home Depot of salt lake the manager and employees is good service customer a young lady who…read morewas various dept.

Great selection of mums and Halloween decor. Fast friendly service, great nursery checkout. Lots of…read morepeople getting into the fall spirit! Such a great experience.

I forget that this Ace is here, especially because most Ace stores seem like remnants of a bygone…read moreera of "the" hardware store in town. Before big boxes with big hardware sections. Before massive orange or blue hardware stores. It seems like ACE was the original friendly neighborhood hardware store. But no, this is actually a new-ish location (2017, maybe?) and I haven't really internalized its presence. But I should. You should too. In the age of the aforementioned hardware behemoths, it's actually pretty darn rad that this spot is here. It's the same owners as "The Store" which is a specialty grocer that has a very fond spot in my heart, as it was grandma's grocer of choice. It's really an eclectic spot which reminds me of those old time hardware stores that do sell hardware, but also party supplies and decor and all kinds of things that don't fit into the category of "groceries." I'm a fan. But those big stores got popular for a reason, so if you are hardcore set on just hardware and lots of varieties of it everywhere, this smaller ACE will not have the same selection. But there's something charming about not having a billion choices, and about finding what you need, directed by a friendly person who will help you find it.

I stopped by Ace Hardware today, and listened to the employee named Natalie tell the top rated…read morecharity in the U.S. employees that they are annoying, stupid, and unhelpful. Was very irritating to watch a business hate on the world of love. Words from the charity workers: "hey! How's your shift!?" Natalie's words: "No! Shut up! You guys are annoying, and you're annoying all of my customers!" She then walked to her car, and slammed the door. I do not recommend promoting Natalie, and do hope to see a little light added to this very specific ace hardware, because a manager like that is not a manager at all. I was that potential customer that you lost today, although it's not much, I do not deserve to be in a community where kindness is not cared for, and neither does anyone who works here. Save the peace. I will not be shopping at ace hardware until Natalie gives me a full blown face to face apology for the way she treats the human beings who are making the REAL difference worldwide!!! I rather heard her attitude and decided to help the charity bb instead, and get my product elsewhere. The only good thing I got from this Ace Hardware today is the nice gentlemen who let me know Natalie's name, because she completely avoided telling me her name as she knows I saw her treat them like that. - Baila Authorata, Herriman, UT.