Over the course of the last year, with us working from home, we have had a lot more time to work on…read morehome projects. And this hardware store has had our back ha. Cant tell you how many times we had to come here for one thing or another. The employees were always very kind and willing to help, and they always had what we needed

Wow! There are so many nuts and bolts and screws, and gadgets and and and... Haha! It's crazy!…read moreStaff are very knowledgeable and super friendly! I came here because my friend lost a nut fixing my car. We were told that this place has every nut and bolt known to Man! I'm sure other auto parts stores have the same bolt but you'd have to buy a whole bag of them. This place has single and even a little measuring screws to make sure you find your exact match!

these people are GOOD! I screwed up and ordered the wrong size wheel kit for my barn door hardware…read moreon my on-line order - Ivan & Omar took care of me, got it sorted out quickly and got me the correct one coming immediately - good to see some companies actually still care strongly about customer service!! and I have not even mentioned the fact that in a sea of off-shore products flooding their market they still sell a high quality steel product that is made right here in the US of A - good job guys! keep up the good work!

I've visited this location several times and have had uneventful experiences so far; nothing to…read morewrite home about and nothing to complain about... until today. Went to start up our evaporative cooler for the season only to find that the water line was leaking. Cue expletives. The tech we had just hired to brave the roof and get it going didn't have enough line in his truck to replace. Cue further expletives followed by frantic pleading and an offer to go buy some ASAP. Tech agrees and I head towards Lowe's but decide to call Ace on the way since they're closer and I'm am SO atlas I did! Andrew answered the phone and knew exactly what I needed and was able to confirm pricing and availability and set a spool at the registers. I bust into Ace like a tornado only to be greeted by a ten plus person long line?!? I cringe inside and internal expletives follow. But much to my surprise the queue was cleared in less than two minutes and I was on my way! The real kicker is that the pricing and selection were better than Lowe's! The beauty of small shops is that you get merchandise tailored to your area, and this area has more evaporative coolers than other areas and Ace knows it. Thank you SLC Ace and whoever manages your orders and inventory, you went above and beyond and had excellent service to boot!

With all of the gun violence in America, it's disturbing to stand at the checkout counter and stare…read moreat boxes and boxes of ammunition, and children's BB guns teaching a future generation that guns are toys and something that can be played with. While clearly, this is normal for owners and managers of this Ace Hardware store, they clearly have no idea of the Progressive clientele of this uptown area. I grew up hunting and fishing and so I'm no stranger to guns but have come to realize that the world would be a better place with fewer guns and ammunition. I'm very disappointed and will likely make more trips out to Lowe's to avoid supporting this store.

Your basic Lowe's with everything you could need unless it's loose items, prepackaged repair kits…read moreand ready to install fixtures were readily available. This visit was welcomed with an overstuffed Christmas display of merchandise from floor to ceiling, so if you feel like getting into the spirit of the seasons early, go now. Dislike the prompting for a personal identifier before being able to check out. Clerk seemed unaware of how to proceed without said information.

How many employees does it take to not have a CLUE what I'm asking for? 3 , that's how many. Went…read moreto this Lowe's Oct 6 to purchase a counter depth fridge, they were having a big sale, a young girl tried to help me but had no clue so 2 older employees walked by and she asked them to assist me. They all had that "deer in headlights" look when I said "counter depth". Gave them the measurements and they couldn't figure out any fridge that would fit , mind u they still had no CLUE. I finally said "This is basically the blind leading the blind" , I'll go somewhere else. I would have thought they would offer or at least call a "knowledgeable" employee to help, NO they did NOT. Said they were sorry they couldn't help and thanks for coming in! My immediate thought was "Thanks for nothing and you can bet I won't EVER be back inside a LOWE'S" Thanks for wasting my time (to the 3 clueless) employees. I left there shaking my head. The next day I went into HD and had the best experience purchasing my counter depth fridge. Customer service was excellent. Lowe's can SUCK IT

Employees were very nice and helpful…read more I had never been inside of a Sutherlands before, but came inside after looking at some of their plants outside in the parking lot. The front of the store seemed like they were renovating a bit or moving displays around. They have a small area there in between the restrooms that is a single dog washing station! They seem to have a nice selection of different products, and had I not been in a rush, I would have loved to look around more.

Still a REAL hardware store, like a huge Ace hardware store. With Lowe's & Depot going more wtf…read moreWalmart/Sears more and more every year-- it's great to see a place I can still buy quality products and tools that aren't the big chains exclusively owned shitty Chinese knock offs. Thank you Sutherlands for not sucking!

Have visited a couple of times for odd nuts or bolts and they have been tremendously helpful…read more Highly recommended!

Love this place, the selection and customer service are exemplary. I'll always choose a 30 minute…read moredrive to Marshalls to find what I need over going to the closer places.

If you can't find it at Lowes, or Homedepot, and you want it real bad... this is the place for you…read more Massive hardware, tool, and electrical/plumbing selection. Very rarely let down here.

The Home Depot of salt lake the manager and employees is good service customer a young lady who…read morewas various dept.

Great selection of mums and Halloween decor. Fast friendly service, great nursery checkout. Lots of…read morepeople getting into the fall spirit! Such a great experience.

I forget that this Ace is here, especially because most Ace stores seem like remnants of a bygone…read moreera of "the" hardware store in town. Before big boxes with big hardware sections. Before massive orange or blue hardware stores. It seems like ACE was the original friendly neighborhood hardware store. But no, this is actually a new-ish location (2017, maybe?) and I haven't really internalized its presence. But I should. You should too. In the age of the aforementioned hardware behemoths, it's actually pretty darn rad that this spot is here. It's the same owners as "The Store" which is a specialty grocer that has a very fond spot in my heart, as it was grandma's grocer of choice. It's really an eclectic spot which reminds me of those old time hardware stores that do sell hardware, but also party supplies and decor and all kinds of things that don't fit into the category of "groceries." I'm a fan. But those big stores got popular for a reason, so if you are hardcore set on just hardware and lots of varieties of it everywhere, this smaller ACE will not have the same selection. But there's something charming about not having a billion choices, and about finding what you need, directed by a friendly person who will help you find it.

One of the male employees always sends me to Lowe's or Home Depot, he never really wants to help…read morefind what I need even if his store has it. Can't figure it out. He's a blonde larger man around 30ish. Strange I thought they were in sales for their store not Home Depot or Lowe's.