I was approached by Alex Wardle on Facebook when I requested a referral for a glass shower door…read moreinstall. He was very responsive up front and helped my wife and I find the right glass door for our shower insert. We couldn't find one to purchase on our own so he offered to purchase one for us and install it for a total price of $850. We felt that was a really good deal. Alex asked for 50% down to purchase the door and we happily handed that over. We were told it would take 10-12 business days for the door to come which we were ok with. I would touch base with Alex periodically to ask if he'd seen the door yet and he would take anywhere from three hours up to eight days to get back to us. This freaked us out a little bit because we had just paid a deposit and I was the one having to reach out requesting updates. After one month prior to sending Alex our deposit, we were told he was heading to the glass manufacturer to pick up the door. He asked me four days later if Troy (still unsure who he is or what he does at Wasatch Glass and Hardware) had reached out to me to schedule an install. He hadn't. Alex had sent Troy the wrong phone number to reach me at. I finally asked for Troy's number and called him. He was pleasant to work with but eventually sent me back to Alex to schedule an install. Alex finally came out two days later with a same-day notice (which was rough for us because they were installing the door in our occupied rental property and I had told him we wanted to give our tenants a 24-hour notice). He didn't give me an approximate time as to when he'd arrive but rather just that he would come that day. He later texted me at 4:00 in the afternoon to tell me he was headed my way and arrived around 5:00 PM. He installed the door in about 30 minutes and the quality seems to be good so far. The funny thing is he turned around immediately after asking for the other half of the payment when I hadn't even seen the door yet (despite having my wife and I wait patiently a little over two weeks longer than he had originally quoted us). I would be hesitant to work with Wasatch Glass and Hardware again until I knew they had better systems in place.

Avoid these guys at all costs. Very difficult to get them to follow through and actually show up…read moreto install, then they chip tile and and brand new bathroom walls left and right right, up charge you whenever they can and take no responsibility. I don't trust them and am disappointed that my contractor allowed them in my home.

If I could give this place a 0 star review I would. Please avoid this place. The Latino man at the…read morecounter could not have been more dismissive and rude. I asked him if he carried an item and he said " it's upstairs on the right." After trying to find it without avail, I asked him TWICE again and he said" it's up there." Then I asked him if he could help me find it and his response was " no, we are closing soon. " Last I checked, people actually WORK while the store is open, not seemingly playing on the computer or on the phone. I get better service and attention at the local Home Depot. Aren't neighborhood stores supposed to be friendly. As much as I'd like to support Mom And Pop shops, I will NEVER come here and I suggest you don't either!

This place has it all. I needed a new serpentine belt and tensioner pulley and they had it! No…read moreissues at all, I even got a significant deal on my purchases. I definitely recommend giving this place a shot! Solid customer service.

Pretty much saved my life today!…read more I had a weird situation where my gas cap fell apart essentially and part of it was stuck in the cap so I couldn't get it out. No one had a wrench or tool so I walked from smiths gas over to ace and they were rad and the store has a unique vibe. also--- they do a ton of sharpening for all kinds of blades, knives, etc!!

I've been coming to this Ace Hardware since early 2025 when my daughter bought a house nearby. I've…read moremade numerous purchases as I work through a very long punch list. In the past months, I've noticed a significant drop in customer service. The staff are unhelpful, don't seem to know much and are sometimes downright rude. I sent my son in there yesterday to buy a couple of things and they were rude to him and not helpful at all. He said he felt like they were irritated with his questions. I had to swap out some pipe dope that my son bought yesterday that had clearly been used and then returned. I went in to swap it for a new can and the guy was clearly irritated that I was bothering him. Barely said a word to me. I should have got his name, but I'm pretty sure he is either the manager or the owner. He's in his 50s or early 60s, was wearing a green America 250 cap and a black Ace Hardware t-shirt. Has a real attitude. If I had the time, I would have given him some pointers on customer service. If he's the owner, this store has a real problem. Edit - his name is Jason. Pretty sure he is the manager. I had to go in again to get a refund and Mr. Sunshine was there. Same demeanor. I gave him some direct feedback on his attitude. I think I'm going to drive a few miles and use a different store from now on. I don't need the attitude. The prices in here are higher, but I was willing to pay for the convenience. Not anymore. Word gets around about this kind of behavior. This store won't do well if they keep this up.

Matt truly went above and beyond to help us. We went to this Ace four times trying to get the right…read morescrews and he kindly helped us the second time we came in then The fourth time when we still had it wrong (totally our fault) we rushed in ten minutes before close and he still went above and beyond to make sure we got it right this time. He was so kind and caring even though we were there 10 minutes past closed. Matt was so helpful and kind I hope Ace takes care of him.

Top notch service at ACE today! Will helped me fix two pocket hoses and persevered even though it…read moretook a huge effort to fix them properly. Nice soft spoken personality. Thank you Will!

I think they have the best selection of nuts, bolts, and fasteners in the area. Even more than the…read morebig box stores. My go to place when I need hardware.

Went there thinking they would price match competition (Home Depot) as it read on many google…read moresearches for Ace Hardware. The stated they would not. Knowing that, it's an easy decision for future purchases - just go where you know pricing and customer service are the best - even if the drive an only a few minutes away. Disappointed Ace would not want to generate future purchases and business.

Have visited a couple of times for odd nuts or bolts and they have been tremendously helpful…read more Highly recommended!

Great selection of mums and Halloween decor. Fast friendly service, great nursery checkout. Lots of…read morepeople getting into the fall spirit! Such a great experience.

The Home Depot of salt lake the manager and employees is good service customer a young lady who…read morewas various dept.

This is your typical Home Depot with everything you need! I needed a few M6 furniture screws for my…read morebarstools and found em. What I especially appreciate is even being late and not long before they closed, the lady near the registers greeted us as we walked by with a smile and told us to let her know if we needed anything. Great customer service!

Bill was very helpful and nice. He directed me to what I needed. Everything was organized and easy…read moreto find. I appreciate the great service.