This is a very underrated option for home improvement purchases. I go to this Ace every time I…read morepossibly can. It is much better than the big box hardware stores. No long lines, employees eager to help, clean and organized store and great prices. Please give them a try and you will be so glad you did.

Every online order I have ever done here has been cancelled, no reasons why. Kind of sad that if I…read morewant to go to an ACE I drive by this store to hit the one in Draper. I really feel like the employees at this store want the store to go under.

I just worked with this company on a sliding glass door installation for our newly remodeled…read morecultured marble bathroom. As the previous reviewer said these guys are happy to take your money and hard to pin down on an install date. Plus the bonus headache that the install was a complete disaster! They chipped up our beautiful new shower in at least 5 different places and refuse to provide adequate compensation. We have been patiently working with them on this aweful install but $100 is not close to adequate for the damage these two men Alex and Troy made to the shower surround. I would NEVER use this company or these guys to do anything in my home.

I was approached by Alex Wardle on Facebook when I requested a referral for a glass shower door…read moreinstall. He was very responsive up front and helped my wife and I find the right glass door for our shower insert. We couldn't find one to purchase on our own so he offered to purchase one for us and install it for a total price of $850. We felt that was a really good deal. Alex asked for 50% down to purchase the door and we happily handed that over. We were told it would take 10-12 business days for the door to come which we were ok with. I would touch base with Alex periodically to ask if he'd seen the door yet and he would take anywhere from three hours up to eight days to get back to us. This freaked us out a little bit because we had just paid a deposit and I was the one having to reach out requesting updates. After one month prior to sending Alex our deposit, we were told he was heading to the glass manufacturer to pick up the door. He asked me four days later if Troy (still unsure who he is or what he does at Wasatch Glass and Hardware) had reached out to me to schedule an install. He hadn't. Alex had sent Troy the wrong phone number to reach me at. I finally asked for Troy's number and called him. He was pleasant to work with but eventually sent me back to Alex to schedule an install. Alex finally came out two days later with a same-day notice (which was rough for us because they were installing the door in our occupied rental property and I had told him we wanted to give our tenants a 24-hour notice). He didn't give me an approximate time as to when he'd arrive but rather just that he would come that day. He later texted me at 4:00 in the afternoon to tell me he was headed my way and arrived around 5:00 PM. He installed the door in about 30 minutes and the quality seems to be good so far. The funny thing is he turned around immediately after asking for the other half of the payment when I hadn't even seen the door yet (despite having my wife and I wait patiently a little over two weeks longer than he had originally quoted us). I would be hesitant to work with Wasatch Glass and Hardware again until I knew they had better systems in place.

If I could give this place a 0 star review I would. Please avoid this place. The Latino man at the…read morecounter could not have been more dismissive and rude. I asked him if he carried an item and he said " it's upstairs on the right." After trying to find it without avail, I asked him TWICE again and he said" it's up there." Then I asked him if he could help me find it and his response was " no, we are closing soon. " Last I checked, people actually WORK while the store is open, not seemingly playing on the computer or on the phone. I get better service and attention at the local Home Depot. Aren't neighborhood stores supposed to be friendly. As much as I'd like to support Mom And Pop shops, I will NEVER come here and I suggest you don't either!

This place has it all. I needed a new serpentine belt and tensioner pulley and they had it! No…read moreissues at all, I even got a significant deal on my purchases. I definitely recommend giving this place a shot! Solid customer service.

Pretty much saved my life today!…read more I had a weird situation where my gas cap fell apart essentially and part of it was stuck in the cap so I couldn't get it out. No one had a wrench or tool so I walked from smiths gas over to ace and they were rad and the store has a unique vibe. also--- they do a ton of sharpening for all kinds of blades, knives, etc!!

I've visited this location several times and have had uneventful experiences so far; nothing to…read morewrite home about and nothing to complain about... until today. Went to start up our evaporative cooler for the season only to find that the water line was leaking. Cue expletives. The tech we had just hired to brave the roof and get it going didn't have enough line in his truck to replace. Cue further expletives followed by frantic pleading and an offer to go buy some ASAP. Tech agrees and I head towards Lowe's but decide to call Ace on the way since they're closer and I'm am SO atlas I did! Andrew answered the phone and knew exactly what I needed and was able to confirm pricing and availability and set a spool at the registers. I bust into Ace like a tornado only to be greeted by a ten plus person long line?!? I cringe inside and internal expletives follow. But much to my surprise the queue was cleared in less than two minutes and I was on my way! The real kicker is that the pricing and selection were better than Lowe's! The beauty of small shops is that you get merchandise tailored to your area, and this area has more evaporative coolers than other areas and Ace knows it. Thank you SLC Ace and whoever manages your orders and inventory, you went above and beyond and had excellent service to boot!

With all of the gun violence in America, it's disturbing to stand at the checkout counter and stare…read moreat boxes and boxes of ammunition, and children's BB guns teaching a future generation that guns are toys and something that can be played with. While clearly, this is normal for owners and managers of this Ace Hardware store, they clearly have no idea of the Progressive clientele of this uptown area. I grew up hunting and fishing and so I'm no stranger to guns but have come to realize that the world would be a better place with fewer guns and ammunition. I'm very disappointed and will likely make more trips out to Lowe's to avoid supporting this store.

I think they have the best selection of nuts, bolts, and fasteners in the area. Even more than the…read morebig box stores. My go to place when I need hardware.

Went there thinking they would price match competition (Home Depot) as it read on many google…read moresearches for Ace Hardware. The stated they would not. Knowing that, it's an easy decision for future purchases - just go where you know pricing and customer service are the best - even if the drive an only a few minutes away. Disappointed Ace would not want to generate future purchases and business.

Have visited a couple of times for odd nuts or bolts and they have been tremendously helpful…read more Highly recommended!

The Home Depot of salt lake the manager and employees is good service customer a young lady who…read morewas various dept.

Great selection of mums and Halloween decor. Fast friendly service, great nursery checkout. Lots of…read morepeople getting into the fall spirit! Such a great experience.

Bill was very helpful and nice. He directed me to what I needed. Everything was organized and easy…read moreto find. I appreciate the great service.

This is your typical Home Depot with everything you need! I needed a few M6 furniture screws for my…read morebarstools and found em. What I especially appreciate is even being late and not long before they closed, the lady near the registers greeted us as we walked by with a smile and told us to let her know if we needed anything. Great customer service!

So for several months I have been looking for a very old, now specific, cabinet hinge. I called up…read morethis company and they said that they have some hinges and come on down. 80 blocks away I found the part that I needed. Awesome.

cody was recommended to me for a rebar tool i was not satisfied with the machine he told me i had…read more30day satisfaction guarantee i came back the fourth day after i bought to return and was told i was going to be charged a 20%restock fee and was also told by cody he never wanted to see me again because i asked why i wasnt told this upon buying the machine nor did cody mention this to me when i spoke with him. Though i will mention that the person helping me through his name is owen was alot of help through my frustration. By no means was i rude to owen or cody for him to act the way he did and i dont know if this is how he gets customers happy or even to come back guess you should think twice to ask all the details of a 30day satisfaction guarantee