If I could give this place a 0 star review I would. Please avoid this place. The Latino man at the…read morecounter could not have been more dismissive and rude. I asked him if he carried an item and he said " it's upstairs on the right." After trying to find it without avail, I asked him TWICE again and he said" it's up there." Then I asked him if he could help me find it and his response was " no, we are closing soon. " Last I checked, people actually WORK while the store is open, not seemingly playing on the computer or on the phone. I get better service and attention at the local Home Depot. Aren't neighborhood stores supposed to be friendly. As much as I'd like to support Mom And Pop shops, I will NEVER come here and I suggest you don't either!

This place has it all. I needed a new serpentine belt and tensioner pulley and they had it! No…read moreissues at all, I even got a significant deal on my purchases. I definitely recommend giving this place a shot! Solid customer service.

Ace Hardware is my go-to for a reason! Every single time I walk through those doors, the staff goes…read moreabove and beyond to help me find exactly what I need for my projects. They don't just point me to an aisle -- they actually help me problem-solve and find real solutions. That kind of service is rare these days and I genuinely appreciate it. This is my first stop for any project, and honestly, I wouldn't go anywhere else unless they're out of something. Highly recommend!

I placed an online order that ended up getting canceled. The staff at the store was very helpful…read moreboth on the phone and in-person getting the order re-instated and making sure everything worked out.

So for several months I have been looking for a very old, now specific, cabinet hinge. I called up…read morethis company and they said that they have some hinges and come on down. 80 blocks away I found the part that I needed. Awesome.

cody was recommended to me for a rebar tool i was not satisfied with the machine he told me i had…read more30day satisfaction guarantee i came back the fourth day after i bought to return and was told i was going to be charged a 20%restock fee and was also told by cody he never wanted to see me again because i asked why i wasnt told this upon buying the machine nor did cody mention this to me when i spoke with him. Though i will mention that the person helping me through his name is owen was alot of help through my frustration. By no means was i rude to owen or cody for him to act the way he did and i dont know if this is how he gets customers happy or even to come back guess you should think twice to ask all the details of a 30day satisfaction guarantee

Over Christmas I purchased a Green Egg for my husband at Allred's Ace Hardware and the staff was…read morevery friendly to help me decide which size would be best for our family's needs. I came in the day before Christmas eve and they told me they would have one built and ready to pick up on Christmas eve at 9 am. They even loaded the egg in my vehicle and showed me how to take it apart correctly since there's a lot of pieces to it. Since then we've been going back to this store for many of our essential items and more items for smoking with our new Green Egg. They have a lot of the same items your local Home Depot or Lowes carry without the crowds. I signed up for their free rewards and already used $40 and discount coupons from receiving them in the mail. It's convenience, handy, and the staff is great!

Went in to shop for one of the higher end Traeger Grills, and spoke with David and James. Both…read morewere very professional, answered all my questions, and even delivered the grill immediately to my home! Plus, there was a sale and I got a smoking deal on the grill. Can't say enough positive things about David and James! Thanks again, I would shop here in the future.

I've visited this location several times and have had uneventful experiences so far; nothing to…read morewrite home about and nothing to complain about... until today. Went to start up our evaporative cooler for the season only to find that the water line was leaking. Cue expletives. The tech we had just hired to brave the roof and get it going didn't have enough line in his truck to replace. Cue further expletives followed by frantic pleading and an offer to go buy some ASAP. Tech agrees and I head towards Lowe's but decide to call Ace on the way since they're closer and I'm am SO atlas I did! Andrew answered the phone and knew exactly what I needed and was able to confirm pricing and availability and set a spool at the registers. I bust into Ace like a tornado only to be greeted by a ten plus person long line?!? I cringe inside and internal expletives follow. But much to my surprise the queue was cleared in less than two minutes and I was on my way! The real kicker is that the pricing and selection were better than Lowe's! The beauty of small shops is that you get merchandise tailored to your area, and this area has more evaporative coolers than other areas and Ace knows it. Thank you SLC Ace and whoever manages your orders and inventory, you went above and beyond and had excellent service to boot!

With all of the gun violence in America, it's disturbing to stand at the checkout counter and stare…read moreat boxes and boxes of ammunition, and children's BB guns teaching a future generation that guns are toys and something that can be played with. While clearly, this is normal for owners and managers of this Ace Hardware store, they clearly have no idea of the Progressive clientele of this uptown area. I grew up hunting and fishing and so I'm no stranger to guns but have come to realize that the world would be a better place with fewer guns and ammunition. I'm very disappointed and will likely make more trips out to Lowe's to avoid supporting this store.

This is a very underrated option for home improvement purchases. I go to this Ace every time I…read morepossibly can. It is much better than the big box hardware stores. No long lines, employees eager to help, clean and organized store and great prices. Please give them a try and you will be so glad you did.

Every online order I have ever done here has been cancelled, no reasons why. Kind of sad that if I…read morewant to go to an ACE I drive by this store to hit the one in Draper. I really feel like the employees at this store want the store to go under.

Pretty much saved my life today!…read more I had a weird situation where my gas cap fell apart essentially and part of it was stuck in the cap so I couldn't get it out. No one had a wrench or tool so I walked from smiths gas over to ace and they were rad and the store has a unique vibe. also--- they do a ton of sharpening for all kinds of blades, knives, etc!!

We came here to get a bbq & some pathway lights. We weren't sure whether the bbq could fit in our…read morecar so we had a very nice (very new) girl assist us. She went above & beyond to locate us a bbq that was still in the box that was up in the rafters. She helped us to take measurements of the box & went out to the car to grab measurements of the door. Additionally, just in case the box didn't fit, she set us up with will call so we could leave & come back with a bigger car. This girl was our hero this day! The box fit & we were able to have a great bbq dinner that same night. Everything is well stocked & most the staff had smiles & were polite/said hello. Only 4 stars because the young girl that helped us with will call was less than helpful. We wanted to grab a cover for the bbq and had to repeat ourselves three times before she stopped ringing us up & acknowledged us. She then didn't even bother to point us in the correct direction. Luckily our helpful gal was still around to help us out with the aisle number. Overall, great experience & customer service. Thanks!

I tried for a half hour to try and leave a compliment directly with the store manager using my Pro…read moreapp but couldn't see a at to do that. Even the receipt doesn't have a way to leave a compliment. Weird. I don't know if this will make its way to the right person at ie Home Depot in American fork Utah. In short, I couldn't figure out what adapters to use in the plumbing section. I was frustrated and had spent an hour with different options to reduce a line. I was ready to give up when I saw Thomas on my isle. I told him what I was trying to do. He listened patiently and asked a few questions and then suddenly had a solution to my problem as found the part I needed. I am so pleased with his professionalism. He saved me a bunch of time on my project.