On Saturdays, there's free popcorn and they sometimes bake cookies or jerky for the customers in…read morethe grills! Earlier this week, I stopped by the UPS next door and came inside to take a look at the Ooni pizza ovens I'd been eyeing. They didn't have the model I wanted, so I got some household needs and chatted with the employee at the register when she mentioned the calendar coupons work for in store purchases of items available online. This was super helpful! I went ahead and ordered the exact model of the Ooni I wanted and used my coupon on it. Got ship-to-store (free for almost every retailer) and easily picked up my pizza oven. A criticism I do have is that the Ace Hardware online nor in-store computer search isn't super robust, and I had to come back the next day to order another piece of equipment for the pizza oven, and because the description on the website is so poor, I had to check the manufacturer part number to see if it worked with my oven. It should now that I have the package in my hands, but I was nervous for the lack of description. Another issue I also ran into was that I had two keys manually copied at this store (their auto key machine is down) and one of the keys turned out bent the first time. I got them to redo the key and then didn't check it again after trusting it was fine. I got home and... the re-key is also bent. This is pretty frustrating since I have to go back and get it replaced, or get a refund. So for keys, I don't recommend. But most other things, they're very convenient and have friendly and helpful staff.

Absolute horrible customer service ! I bought a clearance item the day before which I wanted to…read moreexchange for a different item I had the receipt with me and was even going to spend more money but was told no returns on clearance items, I asked if there was a sign saying so to which the person snapped "there are signs everywhere " and walked off , I went to the section where the clearance tools are displayed and no return policy sign was present , I looked at my receipt and nothing was noted there either , I went back to the gentleman and asked where it was he snapped back " it's posted in the area and walked to show me but then realized I was telling the truth and still snapped back "it's our policy and I can't return it , what a joke !

Over the course of the last year, with us working from home, we have had a lot more time to work on…read morehome projects. And this hardware store has had our back ha. Cant tell you how many times we had to come here for one thing or another. The employees were always very kind and willing to help, and they always had what we needed

Wow! There are so many nuts and bolts and screws, and gadgets and and and... Haha! It's crazy!…read moreStaff are very knowledgeable and super friendly! I came here because my friend lost a nut fixing my car. We were told that this place has every nut and bolt known to Man! I'm sure other auto parts stores have the same bolt but you'd have to buy a whole bag of them. This place has single and even a little measuring screws to make sure you find your exact match!

With all of the gun violence in America, it's disturbing to stand at the checkout counter and stare…read moreat boxes and boxes of ammunition, and children's BB guns teaching a future generation that guns are toys and something that can be played with. While clearly, this is normal for owners and managers of this Ace Hardware store, they clearly have no idea of the Progressive clientele of this uptown area. I grew up hunting and fishing and so I'm no stranger to guns but have come to realize that the world would be a better place with fewer guns and ammunition. I'm very disappointed and will likely make more trips out to Lowe's to avoid supporting this store.

The guys in the hardware section are awesome! They are always very helpful and get the right size…read moreat the best deal possible. Highly recommend this ace store.

If I could give this place a 0 star review I would. Please avoid this place. The Latino man at the…read morecounter could not have been more dismissive and rude. I asked him if he carried an item and he said " it's upstairs on the right." After trying to find it without avail, I asked him TWICE again and he said" it's up there." Then I asked him if he could help me find it and his response was " no, we are closing soon. " Last I checked, people actually WORK while the store is open, not seemingly playing on the computer or on the phone. I get better service and attention at the local Home Depot. Aren't neighborhood stores supposed to be friendly. As much as I'd like to support Mom And Pop shops, I will NEVER come here and I suggest you don't either!

This place has it all. I needed a new serpentine belt and tensioner pulley and they had it! No…read moreissues at all, I even got a significant deal on my purchases. I definitely recommend giving this place a shot! Solid customer service.

I forget that this Ace is here, especially because most Ace stores seem like remnants of a bygone…read moreera of "the" hardware store in town. Before big boxes with big hardware sections. Before massive orange or blue hardware stores. It seems like ACE was the original friendly neighborhood hardware store. But no, this is actually a new-ish location (2017, maybe?) and I haven't really internalized its presence. But I should. You should too. In the age of the aforementioned hardware behemoths, it's actually pretty darn rad that this spot is here. It's the same owners as "The Store" which is a specialty grocer that has a very fond spot in my heart, as it was grandma's grocer of choice. It's really an eclectic spot which reminds me of those old time hardware stores that do sell hardware, but also party supplies and decor and all kinds of things that don't fit into the category of "groceries." I'm a fan. But those big stores got popular for a reason, so if you are hardcore set on just hardware and lots of varieties of it everywhere, this smaller ACE will not have the same selection. But there's something charming about not having a billion choices, and about finding what you need, directed by a friendly person who will help you find it.

One of the male employees always sends me to Lowe's or Home Depot, he never really wants to help…read morefind what I need even if his store has it. Can't figure it out. He's a blonde larger man around 30ish. Strange I thought they were in sales for their store not Home Depot or Lowe's.

So for several months I have been looking for a very old, now specific, cabinet hinge. I called up…read morethis company and they said that they have some hinges and come on down. 80 blocks away I found the part that I needed. Awesome.

cody was recommended to me for a rebar tool i was not satisfied with the machine he told me i had…read more30day satisfaction guarantee i came back the fourth day after i bought to return and was told i was going to be charged a 20%restock fee and was also told by cody he never wanted to see me again because i asked why i wasnt told this upon buying the machine nor did cody mention this to me when i spoke with him. Though i will mention that the person helping me through his name is owen was alot of help through my frustration. By no means was i rude to owen or cody for him to act the way he did and i dont know if this is how he gets customers happy or even to come back guess you should think twice to ask all the details of a 30day satisfaction guarantee

The only reason I use this location is they carry good bird seed. I wouldn't use this Ace Hardware…read morelocation otherwise. Every time I go to the front to pay for my seed I feel like I'm interrupting one of the gals conversation or something. I feel like I'm an unwanted guest. I hope to find another store that carries what I need. #nomogo...

John and the crew at Ace are simply the best! I love that they are super close to my house (less…read morethan a 5min drive from the house) and when walking in they are always warm and welcoming. What I really love about Ace is that it's not corporate HD or Lowe's where there are mass amount of people and isles that are packed with off shelf displays that are hard to maneuver around. AND Ace has really just about everything needed for household repairs or the top quality brands in power tools. They don't stock a lot of lumber products (if any??) and their sprinkler supplies are lacking a bit, BUT that has improved. Also, if you're into smoking meats, they have an incredible section of sauces, pellets, smoker hardware, and apparel. Love going to Ace! The staff is awesome, store is clean and they have what I'm looking for. GO to Ace - the helpful place!

Ya, I wouldn't say I'm a screaming, tailgating, tried and true fan, but overall I think I'm a fan…read moreof Stock. In a former life I visited here frequently for some of the odds and ends a fella might need as he's remodeling a house or building a deck. As a hardware store, there's muuuuch to be desired. I don't think I'd come here to shop around for anything. The few shelves of tools, hardware, and other fit-in-your-cart supplies they have on hand are more for convenience when you're there picking up or ordering more hefty stuff. So, it's nice that they carry a small selection of bolts and screws and tape measures and shelf brackets (and so on), but don't plan on this as a swing by and browse kind of adventure. The real bread and butter here is obviously the building supplies. And you should probably have a little swagger in your step when you come through the door and know what you're after. The guys here have always been nice enough to help me stumble through what I was after as I employed my best construction laborer vocabulary, but I can bet it would get tired if I was constantly describing what kind of 2 x 12 I needed by the smell of the wood. "You know, kind of like Christmas trees but less sappy smelling." Kudos to them and their patience. Stock was a serous victim of the housing crunch. This place used to be bumpin' but it's a ghost town nowadays. Their staff was cut down by at least half (I want to say closer to 75% or more) so be patient as they try to get a guy out to the yard to find your stack of 12-footers. The public is always welcome here. They do have "showroom" of some of their door products, casing and trim, and other things they can walk you through, but it's really an insider's world there. Prices can vary wildly. Sometimes the big box stores have better 2x4 prices, but sometimes Stock could crush their prices on more uncommon cuts and materials. It's always worth a phone call, especially if you're buying materials in any kind of bulk. When used right, this can be a great place for good deals, and the salesman will bust their butts to track down what you need and make it convenient for you to pick it up or have it delivered to your jobsite. Never hurts to call them for a quote or to stop by, but just don't expect an orange-aproned experience.

I used to work with them and I know first hand it's overpriced materials and there is no guarantee…read morewhen it breaks from being cheap: the wood is usually warped when sold and the management doesn't care.

Purchased a refrigerator/freezer combo to store breast milk for our newborn son. Delivery was great…read moreand timely. Seemed to work well. Inside of 36 hours, the freezer stopped working and the fridge was no longer cold. We lost 7 days of stored milk. For anyone that has ever breastfed a baby, that is so much! I immediately called Lowe's and they told me to call the repair folks. I called the repair people from Frigidaire. It took 1.5 weeks to get the guy here. He told me the compressor has gone out and that it is leaking freon onto my floor. It will take 3-4 weeks to get a new compressor. Order was placed. So, since I was sold a faulty fridge, I called Lowes this morning and the associate, Nathan, told me the manager will call me back today. The manager did not call me back. Nathan did. After he told me my "options", of which non were even close to satisfactory, I asked to speak to a manager. Nathan said he would transfer me to the manager. I kept being rerouted back to Nathan who was apparently not aware that the manager has left for the day. He told me that I am outside of the return window of 48 hours, even though I called and did exactly what they said to do. I have been on "hold", which is not actually a hold, for over 40 minutes. Just silence. If this is how Lowe's treats their frequent customers, I am not interested in dealing with them any longer nor am I interested in spending anymore money in their stores. I shall continue to call until Lowes makes this right. Get ready, I am no longer going to pleasant... ***Update*** I called back after being on a silent hold for an hour. Nathan answered the phone. I told him that he is just making more angry and he needs to settle this mess. Without saying anything... another hold. This time, with music. A woman named Charlotte answered. I asked if she was a manager, to which she confirmed, but she is the manager in the front of the store. Nathan seemed to pass me off to a completely different department to make sure this was no longer his problem. I told Charlotte the whole messy story. She was quick to ask who had treated me like that. I was happy to divulge the information. Charlotte began by apologizing, profusely. Then we started discussing how she can make it right. She found me a replacement fridge that is actually an upgrade and is not charging us the difference. This is how you make a customer happy! This review will be updated again when the fridge is actually here and functional. Review changed to 3 stars, thanks to Charlotte.

Customer service is just terrible everybody acts like they're just better and they can't help. I…read morerecommend the Lowe's in West Valley City.

Pretty much saved my life today!…read more I had a weird situation where my gas cap fell apart essentially and part of it was stuck in the cap so I couldn't get it out. No one had a wrench or tool so I walked from smiths gas over to ace and they were rad and the store has a unique vibe. also--- they do a ton of sharpening for all kinds of blades, knives, etc!!