I am happy! I put in my request for help in through Yelp and I got a response from these guys…read more Once I explained about my dryer going on a union strike they set me up with someone coming out the next day. I like the touch of sending me a picture of the tech so I know who to expect. Gave a time frame that he would be here. Got worried when I got a call that he may be late since he is running behind on his present job. I admit I got worried about the tech canceling on me and having to reschedule. Surprise! Half an hour later he was here. It went quick. He diagnosed the problem, even had a spare part. Fixed it in no time. He spent more time vacuuming out the inner workings of the dryer than actually fixing it. All together it was well worth the call to these guys. The repair itself was much cheaper than I expected it to be. I was worried the quote would have been high enough that it would be cheaper to buy a new dryer. But no. Gonna bookmark these guys!

Paul from Mr Appliance came for a repair on my dryer last year...and this month it broke again. We…read moredecided to just replace it since when the first repair was done, they damaged my walls by unnecessarily removing a counter top resulting in several deep gouges in my walls. Tried to work with them about it and they told me Paul did nothing wrong, even with pics provided.

After weeks ago our washer broke down and it was too expensive to fix it so we went to a very large…read morecompany in Draper to look at there scratch and dent washers but they were too expensive even for those because we are on a tight budget so a friend recommended we go to the appliance outlet store the owner was very kind and gave us some good information about different brands and we bought a washer and dryer that stack on top of each other and the owner gave us free delivery and a 60 day guarantee unfortunately though right after they delivered it we tried to use it and the washer didn't work so we called the owner and told him the washer wasn't working and he had a repairman come and look at it and the repairmen thought it could be two different things so he came a couple days later with a part he had to see if this would fix the problem but the repairmen realized that wasn't the problem so he ordered the part we need and we are just waiting for him to get it so he can come and fix our washer but it is frustrating because we have been without a washer for 3 weeks now almost 4 and have had to go to the laundry mat to get our laundry done and it is pretty expensive to do that the owner hasn't reached out to try to fix the problem at all so I am very frustrated about the situation but I am glad he is not charging us for the repair at least.

This business is fantastic. They have great options on many appliances and the owner is so easy to…read morework with and helped get me a dishwasher delivered the same day as purchased. I have told many friends and family members about this store and I highly recommend them. It's not just scratch and dent. Many are brand new still in the box, and you still get the manufactures warranty. We'll for sure be buying more appliances here in the future.

Found them through Yelp while I was looking for a washer repair earlier this year!…read more My washer just randomly stopped working at the beginning of the year, and Baseline Home Maintenance was super quick to come out and help me get it fixed. Pricing seemed reasonable, the technician was in and out in an hour or so, and my washer has been working great ever since! Would highly recommend.

would not recommend Baseline Home Maintenance. I contacted them through Thumbtack and agreed to pay…read morethe $99 diagnostic fee for them to come out and identify the issue with my dishwasher. The problem was a broken latch which I already knew. They then quoted me an additional $262 for the repair. The price seemed high, but I wanted to get the issue resolved, so I agreed to move forward. Keep in mind the part was $18 and he was there for about 15 minutes. Unfortunately, they were unable to fix the dishwasher, even after I was responsible for ordering the replacement part myself. When the repair still did not work, they agreed to only refund $80 of the $362, despite not resolving the issue. Instead, the only solution they offered was to install a brand-new dishwasher, which was not helpful. I am fine paying some money for their time and I was hoping for a fair solution. Overall, I was very disappointed with both the outcome and the lack of accountability when the repair was unsuccessful. I know there are more honest upfront guys out there who are not going to charge you a crazy amount when they can't fix the exact thing you paid them to do. So do yourself a favor and look elsewhere.

I cannot recommend these guys enough! Rick is the man!!!…read more He knows everything about Fridge and Freezers and probably everything else too! We had an issue with our Fridge earlier this year, and he came over with his 50 + years of experience and made sure it was in working order again! Even double checked to make sure the part he put in was on warranty and for how long! His customer service and genuineness is truly off the charts! Thank you Rick for taking such good care of us! We will be using you again.... but hopefully not soon.

These guys are terrible. Whirlpool assigned me to them. Whirlpool said they be there between…read more8am-Noon. Then the guy called me at 8 and said he be there at 2-5pm. I missed him by ten minutes by the time I came back he said he was too far away to come back. Call to reschedule. I call to reschedule then I give the advice to text before you come like other companies. Lady told me I will call whirlpool to let them know to get someone else for me. These guys customer service

The technician was quick and knowledgeable! The owner of the business came also and was very kind…read more My dad has dementia and I kept worrying about him getting in their way, but he took the time to talk to my dad and it really made me relieved to not only get good/ fast service ... but to get quality customer service. Thank you for the good work and for being kind, sad to say that's a rarity these days.

Amazingly fast (was able to come out same day) and fair prices. Thanks for fixing my dryer!read more

Didn't use the company…read more I wanted a free estimate for repair. The estimate was $85 which I didn't want to pay. I purchased a new washer instead

I would most likely not call on Prime Appliance again. Their $89 diagnosis for our known problem…read morewith an old hinge on a Bosch wall oven involved no examination of the actual internal hinges or appliance. Further they were barely any help at all to try to source new parts (did most of the legwork myself). Instead they stuck a heavy wrench tool between hinge where the door meets the oven body and applied body weight pressure against the door -- which they said has worked for other customers it did absolutely nothing at all to fix our issue except to make everything worse. Then they spent the next 15 minutes telling me to consider a new $3000+ unit.

5 stars all around - first time customer, the fridge went out while I was on vacation. Scheduled…read moreonline and was surprised they had next day availability Austin arrived on time, quickly diagnosed the issue, what was covered under warranty and presented me with options. He was friendly and professional, didn't try to upsell anything. I opted to fix, but Austin didn't have the correct size of compressor. He made a call to a co- worker, Isaac, who had the correct and offered to drop it off. Thank you Isaac! Once we had the part, Austin installed and patiently waited sitting on the kitchen floor for it to be filled with coolant (I think that's what it was). Anyhoo, great experience and would not hesitate to use them again.

I love this vendor! I have had so many bad experiences with appliance vendors, that I am so happy…read moreI've found a good one! They are prompt, professional and they do great work!

Greg was very condescending, not helpful and quite disrespectful to women. Very unpleased with my…read moreinteractions here today super sad that it happened on Father's Day. Very disappointing.

What is this place, Brigadoon? How, in my adult life with the world's information at my fingertips…read moreand a Yelp app that knows all businesses, just how did I not know this place exists? I have been out searching for the right peach tree and searched for Home Depots in the area and was baffled by this address. In my mind, Highland Drive stops at 9400 S. That's where it stopped when I was a kid, and apparently my brain still thinks this is the case. But no, there on Highland, the road south of 9400 starts to bend and on the west side of the road, there it was, tucked back in there. Like a magical, mythical place in story. I had been to two other HDs that day, and this one by far was the most calm, least busy (this was a Saturday) and most organized. I don't think it's the first place others think of, either, so that explains the brief bit of sanity in a COVID world where we now wait in line to enter. It was tidy and civilized.

They might be great repairmen, but their communication is dreadful. Had an appointment today for…read more10-12, but they never showed up. No texts, no phone calls, no apologies. I found someone else to do the work.

From the owner: We are a full service appliance repair and installation company with extensive experience across…read moreall major brands and appliance types. Our team specializes in delivering top-tier service for both residential and commercial clients, handling everything from standard installations to complex built-in and high-end appliance configurations. We repair nearly all dryers washers cooktops, fridge and freezers built-ins ranges hoods Icemakers dishwashers and more