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Thrive Appliance

5.0 (1 review)
Closed • Closed

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3 years ago

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RC Willey - Bedroom Furniture section in the South Salt Lake store

RC Willey

3.5(397 reviews)
1.0 mi•City of South Salt Lake
•$$$

RC Willey has always been my dad's favorite furniture store, and I've spent so much time at this…read moreparticular location with my parents furniture shopping since I was a kid. It's a place that's always felt familiar and special to our family. Leslie Wood made an already great store even better. She is not only amazing at her job but truly one of the best people I've ever met. She goes above and beyond for every customer, making the entire process easy, thoughtful, and enjoyable. Her kindness, professionalism, and genuine care stand out in everything she does. Jose and the delivery team have also been great to work with. They are efficient, careful, and always make sure everything is set up perfectly. RC Willey is incredibly lucky to have such a wonderful team. Leslie, Jose, and everyone at this location make it a place I'll always come back to and recommend to others.

Let me start by saying we have shopped at RC Willey for years and the one star is not for the…read moresalespeople we have worked with. They have been great. We bought a new refrigerator a few months back. When it was delivered, the delivery person was in a hurry and when he brought the fridge into the house, instead of using the dolly the proper way-tilting it back on its wheels-he just pushed it across our wood floor and scratched and gouged it. He realized what he had done, apologized, took photos, and told us that RC Willey would cover the expense of fixing the floor. Fast forward to today, where they have given us a settlement offer based on their insurance company's computer program telling them how much it should cost to fix it. In the meantime, we got a bid from a real-live reputable floor installer and it is almost twice as much as what they are offering. (Side-note: RC Willey originally asked a general contractor they work with to send someone to give them a bid to fix our floor. He sent a subcontractor to look at the job and that is who we called for the bid, since he was already asked to bid the job.) So now, due to their delivery person's negligence, we are stuck with damaged floors and a settlement offer that, as far as what we can see, isn't going to cover the cost of replacing our floor. RC Willey is great at taking your money and claiming they care about their customers, but when it comes down to it, they only care about their money and not about fixing their mistakes. We will never shop at RC Willey again, but I'm sure they don't really care if we do.

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RC Willey
RC Willey - Our chair display

Our chair display

RC Willey

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Mr. Appliance of Salt Lake City

Mr. Appliance of Salt Lake City

2.5(115 reviews)
0.9 mi•City of South Salt Lake

I am happy! I put in my request for help in through Yelp and I got a response from these guys…read more Once I explained about my dryer going on a union strike they set me up with someone coming out the next day. I like the touch of sending me a picture of the tech so I know who to expect. Gave a time frame that he would be here. Got worried when I got a call that he may be late since he is running behind on his present job. I admit I got worried about the tech canceling on me and having to reschedule. Surprise! Half an hour later he was here. It went quick. He diagnosed the problem, even had a spare part. Fixed it in no time. He spent more time vacuuming out the inner workings of the dryer than actually fixing it. All together it was well worth the call to these guys. The repair itself was much cheaper than I expected it to be. I was worried the quote would have been high enough that it would be cheaper to buy a new dryer. But no. Gonna bookmark these guys!

I wish I have read review here and not in Google before I contacted Mr. Appliance. We paid ~$400 to…read morerepair a refrigerator issue that was not fixed at all, even after 3 visits. The technician initially recommended replacing a thermistor, which we approved based on his professional judgment. The repair did not resolve the issue. On a later visit, the technician himself expressed doubt that further expensive repairs would help. When we tried to resolve this with management, communication was extremely poor--we were repeatedly told someone would call us back and no one did. When we finally reached a manager, we were offered only ~$120 back, while being charged for multiple visits, diagnostics, and a part that did not fix the problem. At no point was it clearly explained that this would be a trial-and-error process with uncertain results. Very disappointing experience--both in terms of the repair outcome and how the situation was handled.

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Mr. Appliance of Salt Lake City
Mr. Appliance of Salt Lake City - Our technician Matt sure loves it when there are friendly pets at his job.

Our technician Matt sure loves it when there are friendly pets at his job.

Mr. Appliance of Salt Lake City

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Baseline Home Maintenance

Baseline Home Maintenance

4.6(10 reviews)
4.0 mi•Central City, Downtown
Certified professionals
Locally owned & operated

Baseline was exceptional!!…read more Quick response time. Actual person to puck up phone, not automated system. Alex was professional, friendly arrived in a timely manner. Explained everything to me before he started and as issues or a changed of plan arised. I will definitely be contacting Baseline plumbing to do other jobs around my home as they need updating. I highly recommend their business and service. I will be telling family friends and neighbors about Baseline. ​

would not recommend Baseline Home Maintenance. I contacted them through Thumbtack and agreed to pay…read morethe $99 diagnostic fee for them to come out and identify the issue with my dishwasher. The problem was a broken latch which I already knew. They then quoted me an additional $262 for the repair. The price seemed high, but I wanted to get the issue resolved, so I agreed to move forward. Keep in mind the part was $18 and he was there for about 15 minutes. Unfortunately, they were unable to fix the dishwasher, even after I was responsible for ordering the replacement part myself. When the repair still did not work, they agreed to only refund $80 of the $362, despite not resolving the issue. Instead, the only solution they offered was to install a brand-new dishwasher, which was not helpful. I am fine paying some money for their time and I was hoping for a fair solution. Overall, I was very disappointed with both the outcome and the lack of accountability when the repair was unsuccessful. I know there are more honest upfront guys out there who are not going to charge you a crazy amount when they can't fix the exact thing you paid them to do. So do yourself a favor and look elsewhere.

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Baseline Home Maintenance
Baseline Home Maintenance
Baseline Home Maintenance - Team photo. HVAC repair experts, Best Appliance Repair in Salt Lake.

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Team photo. HVAC repair experts, Best Appliance Repair in Salt Lake.

Thrive Appliance - appliances - Updated May 2026

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