Had a special order piece of Kichler glass that I broke. Couldn't find anything online so I called…read moreLighting Specialist. Spoke with Don and he did all the leg work for me to order it direct from the manufacture and ACTUALLY called me back within the hour! When I called Kichler first they just took my number and said someone would probably get back to me in 24-48ish hours. It was a super expensive replacement piece (as far as glass only goes) and he gave me a 10% discount, didn't charge me for the shipping and organized the easiest pick up location for my friend (I broke my friends light while visiting) since it's over a 2 week wait from Kichler. Not thrilled with Kichler on the price of replacement parts but Don and Lighting Specialist took good care of us.

I placed an online order with Lighting Specialists in Utah and received an automated receipt…read more Then--nothing. No shipping notice, no follow-up for ten days. I emailed them and got no response. When I called, I reached someone who repeatedly said, "I only work in the showroom," but was able to check the order and told me, "It hasn't been processed yet" (read: nobody even looked at it for ten days). When I asked to be connected to the right department, I was told that person was "out of town." But the showroom person was able to cancel the order. Thankfully, this was a small purchase and not a critical part of my home remodeling project--but that's beside the point. Tip for Lighting Specialists in Utah: If you accept people's orders and money online, be prepared to process or respond to those orders within a couple of days--not 10 or more. It's not just bad service--it's irresponsible.

Everything from the estimate to install has been great. I've had the lights for a month now, so…read moretime will tell, but the lights look amazing. They did a great job on the install, hiding wires and matching the track to my house color. Rally happy with the experience so far.

We reached out to get a quote for permanent lighting and had a very negative experience. The…read morerepresentative, Alex, was rude and dismissive from the beginning. When we mentioned we were gathering multiple quotes, he immediately responded by saying they were not cheap and implied that if we were looking for the cheapest option, they weren't for us. This felt unprofessional and based on assumptions about our budget. Comparing quotes is a normal part of making an informed decision--not just for price, but for customer service and product knowledge as well. Unfortunately, neither was demonstrated here. To make matters worse, the quote we received afterward was for the wrong house, showing a lack of attention to detail. Because of this experience, we will not be moving forward with this company.

Thomas was the first person to reach out about my project. He was helpful, kind, and professional…read more Arrived when he said he would, diagnosed our project, and found a very simple solution. Thomas is a professional through and through and handles his work with integrity, honesty, and transparency.

I used Westover Electric to have some ceiling fans installed in my home and I would strongly…read morerecommend Westover Electric for any electrical service you may need. Thomas from Westover Electric is very professional, polite and is a pleasure to work with. He makes the whole process very easy. I will for sure keep going back to Westover Electric for and electrical needs I may have.

After several visits to AVI purchased a pair of Klipsch Forte IV's and had a great experience. AVI…read moreis the only Klipsch Heritage dealership in Utah and have a great selection of the Heritage line. Jim the owner and Jeff spent a couple of hours going through the Heritage line with me and advising me on the best speaker for the size of my listening room. My living room is small and the Forte's were a great fit with outstanding sound and the just the right amount of bass. But with all of that being said probably the best compliment about the Forte's is that my wife said "What a difference in sound and she could hear instruments that she could not hear in our previous speakers (Buchardt A500's). If you are considering upgrading your current system or purchasing a new system go to AVI before going to Best Buy or RC Willey you will not be disappointed.

At best AVI Systems is lacking in customer service skills (rude, aggressive and defensive about…read moretheir poor communication). I just went to pick up a speaker from them that broke (it's for a local business, and was under warranty, but initially they tried to tell us it wasn't and upsell us on another product). They dropped the ball all week on managing expectations (promising the product would be overnighted, but it took several more days to arrive while they offered empty promises or ignored our pleas for information altogether). While I'll admit our company has been annoying with follow up (again, mismanaged expectations and lack of communication on AVI's part while our business was suffering), they were ready for a fight when the product finally arrived and I went to pick it up. I hadn't been communicating with AVI until now, I was just asked to pick up the product on behalf of the business. Now, I wasn't aware there would be a $95 service charge when I came to pickup, and I questioned it (I've never dealt with a company that charges to diagnose their product's issues if they fall under warranty). Immediately after questioning the fee the Lady employee (owner? manager?) became emotionally charged and rude, glaring at me and raising her voice defensively. I was willing to pay so I could move on with my life but they only accept card/cash, and all I had on me was Apple Pay. Again, the female employee was very aggressive and refused to offer any alternatives for me to pay, holding our package hostage unless I paid the fee (which I was willing to pay even though I disagreed with it, but they wouldn't send the business an invoice or offer any other alternatives). I was uncomfortable with the lady's unhinged behavior, as she continued to glare and raise her voice at me. She was storming away with my package (again, why the hatred? I still don't understand why she was so emotionally charged) when an employee that we'd been working with directly came in and magically had a Stripe machine that I could pay with. I'm not sure why that woman was so suddenly aggressive towards me, but I hope she and AVI Systems is embarrassed for her behavior. In conclusion, AVI has severed a relationship with our business by shattering our trust in their product and goodwill, their lackluster/deceitful communication and my experience with their aggressive employee.

Even when you don't need anything from IKEA, IKEA will tell you what you need. All of the room…read moreinstallations really help give you an idea of how you can decorate your own space, and it's just so much fun walking around looking at everything. It's been years since I've been to IKEA, but prices have def gone up for the same quality of product. But that's like everywhere else, unfortunately. Also, did you really go to IKEA if you didn't eat at the cafeteria? My mom got their "fish balls", and they were honestly pretty good! Everything else was okay lol

I'm really fond of the IKEA brand, but my latest visit was disappointing and I think changed my…read moreentire stance on the brand. My husband and I needed a couple things we had pre-searched online and we found them no problem but when we went to check out there were no cashiers but only a self checkout. I was willing to look past the escalator being out of service and the food court being closed but to wipe out your cashiers seemed cruel. There were almost no staff in sight in any of the other areas, so if you needed help you'd have to hunt for it.

Had some friends get quotes from other companies but after they had the job done the price went up…read moresubstantially with a bunch of "Add ons" Ensemble Lighting bid the job and stuck to the bid, very professional and with their customer service people's help they made programming easy enough that even us old people could figure out, lol I have recommended them to 3 others and all said the same. They're Great! Would definitely recommend them. S. & B. from West Jordan, Utah

On top of using the lights for major holidays It's really nice to be able to light up my house…read moreoutside of just the holiday colors! These look great on pretty much every setting I've put them on

Bad experience. Untrustworthy. Way overpriced…read more These guys supposedly performed work for our home but were terrible to work with. We had to hire other professionals to fix their work.

From the owner: Need a dependable electrician or expert electrical repair? Mr. Electric of Orem provides…read moreprofessional electrical services for homes and businesses, including installations, lighting, panel upgrades, and repairs. Our licensed electricians deliver 24-hour service with the professionalism and integrity you expect from a trusted national brand. Since 1994, locally owned and operated locations have earned the confidence of communities across the US and Canada. We offer upfront, fair pricing and quality workmanship on every job. Backed by the Neighborly Done Right Promise™, we make it right if it's not done right. Call today to schedule service.

After some heavy, wet, spring snow brought down a large tree branch, an electrical line from my…read morehouse to my garage was damaged. I called several companies about fixing the line and Butler came promptly for their appointment, assessed the situation and we had the repair scheduled. They were knowledgable, professional and nice! The men that came were friendly, on time, and got the job done in less than an hour. Super helpful and I will definitely call them any time I need help with anything electrical for my house again!

Needed 220 power in my garage. They stopped by and gave me some options. The options were explained…read morewell and the quote was good. Scheduling was quick and easy. When the crew arrived they were very professional and efficient. They work very quickly and did a great job. Minimized the invasive nature of running wire to my garage. I purchased a used kiln and they were able to help me get it up and running. Couldn't be happier. Grateful for the expertise.

Purchased washer dryer, induction stove, dishwasher and freezer. Flynn Bowm was so…read morehelpful.......Thank you!

I will never ever buy anything from this organization. They are dishonest and unethical…read more Purchased a Samsung fridge some years ago. On sale. New. This year the Ice maker quit working. We had an appliance repair person come and learned that the parts on the water line that are not working are all after market. This fridge was refurbished. This violates FTC regulations on deceptive advertising practices.