Not so good customer service. I bought a custom sofa that was very expensive. The quality of the…read morecushions is horrible. They sent their customer service rep out who basically told us the quality of their cushions are not very good but the frames are. He was going to get back with us but never heard a word after several weeks. Very unfortunate because we have purchased a few large items in the past from them and have been very happy with the quality. I will not buy from them again.

This place is amazing! The store has a very welcome, comfortable family feel to it. They were wager…read moreto help but the environment is relaxed (no pushy sales people!) I got an absolutely INCREDIBLE deal on a livingroom set. They were able to deliver it the same day and even hauled off my old furniture (RC WILLY had said they wouldn't). The delivery guys were great too. They were very careful and nice picking up my old furniture and making sure the new pieces were where I wanted them.

This location of DownEast Home & Clothing seems to carry a lot of scratch and dent furniture. Many…read moreof the pieces I looked at were damaged, some in only minor ways and others were damaged considerably. While DownEast carries some good quality and attractive furniture and home goods their selection is very limited. This is something to keep in mind when vising their stores, but especially at this location, since it is rather small. For a wider selection of merchandise, check out the the DownEast in Draper.

I LOVE downeast... But this place is AWFUL. The sales people have awful customer service. I've…read morenever had such a hard time buying something. I will never go here again. Even after I said I want to purchase this bed set, they almost convinced me not to buy it because of their horrible service. If someone is going to drop some decent money, maybe you could be nice to them instead of ignoring them. Update:: My headboard came to the store. They called me and said I could get it anytime. I called and said I was coming, and then they proceeded to tell me that I couldn't come get it because it wasn't ready. I asked him why and they said because no one was gonna be there to carry it out for me. I said I would just carried out myself because this is the only time I could come and she told me no we can't do that you can't do that you can't do that, and so finally I'm just like I'm coming up mattress I'll get it out. Then I come home assemble the mattress and it has a bunch of blue ink spots on it... I wanted to get a different one because it looks bad but that was a whole Nother headache. They ended up calling me like four times in one day each time a different person to tell me almost the same thing. It was really annoying. I am never going here again.

Really beautiful consignment furniture store! New ownership as of January 2020. New owner was…read morereally friendly and personable! We felt very welcomed here. As I looked around, there's so many one of a kind pieces here and all of it were in decent to excellent condition!

Very nice second hand store with all kinds of vintage things including furniture, China, paintings,…read moredecor, and so much more. Really nice things.

I went to two furniture stores looking for a sturdy bed frame, Francesco Furniture and RC Willey…read more RC Willey was large and had professional staff, but the frames I inspected there had dubious center supports. Francesco Furniture sold me a very sturdy queen-size frame for a far more affordable price. Francesco Furniture also went above and beyond when it came to service.

We have bought 3 couches so far from them. We own Airbnbs and we love every couch we have bought…read more We truly would not go anywhere else. They are such great people. they have delivered all 3 of our couches and have gotten to see our remodel progress. They remember us, every single time we walk through their showroom. The furniture is very good quality and super nice. Just a very great place to buy all of your furniture!

Heather and her team have been incredible! Heather helped enormously in the design of our home…read more She worked with us, the architects and the builder to get us our dream home. She and her team spent a lot of time helping us select furniture, fabrics, color schemes and decorations. We've nearly completed the delivery and installation of all the furnishings. I can't say enough about how impressed we were with Heather' and her team. Every member of the crew was very friendly and helpful. My wife and I are very OCD and we were measuring and lasering virtually every piece. The guys had a great attitude and rolled with all of it. Heather made sure things were right and is handling the few manufacturing issues for us. We definitely got our money's worth and more.

We moved here three years ago and hired a decorator to help us design our new living quarters. We…read morehave been so pleased with the design advice and quality of furnishings. Recently sought their advice and purchased additional pillows and throws to update our decor.

These stores tend to overwhelm me as they cram so much stuff into such small spaces, and many items…read morelike kitchen goods or seasonal items aren't organized. It's hard to walk around and find things. Often they only have like one of each item. Also the aisles are so small it's hard to walk through when people have carts. I actually did a quick walk thru of the store and walked out. Not my idea of a good shopping experience.

We went recently to do a return of 2 food items that were bad but didn't expire until Jan 2027. We…read morepaid cash but I didn't have the receipt. I was told by the manager that because they hadn't expired and were opened, even though they were rancid, she would not do the return. She further explained that if they were expired and rancid, she would do the return. I explained how that made no sense. If the product isn't expired but bad, of course you accept the return. After a bit of back and forth she approved the return but then stood there with her back to us as the cashier completed the transaction. The cashier by the way was super sweet!!

We had four chairs decorate a high end home we were trying to sell. They did a fantastic job…read more Working with Justine was great! Their installers were very careful, and they placed everything just right. If your looking for nice, not me too kind of furniture, they do an awesome job. I really can't say enough... they can transform a space! Most of their furniture is a little spendy, and special order stuff can take a while, so that's my disclaimer, but it really is just stuff you can't find anywhere else, so you get what you pay for. And, even if you are on a budget you can find those showcase pieces that can make a home. I have no affiliation with the company, they did ask me to write them a review, and I was happy to share my thoughts. Sometimes it's tough to get happy customers to leave reviews. Oh. I did have a couple pieces that came in damaged and needed replacement... they refunded or replaced without any issue.

I had no idea this place existed!! I was impressed with the variety of furniture they have in…read morehere. They have dining table a sets, bedroom sets, living room sets, and even some items you can use for the kitchen. We were warmly greeted by a staff member and she was informative willing to help. They have two stories to this place. The decor is mostly light and airy, and they also had a cute little space for your littles to play in! They had cute small leather comfy chairs in there, a door and a window. The furniture you can compare to Pottery Barn and some to Restoration Hardware. I love local places like this, so you can feel and touch the furniture pieces. You can also swap fabric colors on the existing fabric on the furniture you find. This is a home decor gem!

First time here! What a cute gem this place is! Ventured here with family to look for a pair of…read morechairs for the front room. Found a couple, but a bit out of price range. The staff was super friendly and accommodating, and listened to what we were looking for specifically. We had the pleasure of dealing with Regan who was super personable! She took us around the whole place discussIng our taste and specifics and offering her two cents on some furniture pieces we were looking at. She even asked us if we needed something to drink, which was a great add to her customer service skills. Def a pretty great place for home selection of different decor styles and taste. I feel like they had a few different style options and can accommodate a wide variety of people who would be looking for just the perfect piece to add to their abode.

I drove 1 1/2 hours to find out it is a furniture store Not a Design Store. If you buy furniture…read morefrom them they will help you Place it in your home but will not help with your other furniture you have. Can not help with paint/window covering/closet design/cabinets... Regan was nice in the drink department but not in the Design.

I love this DI compared to other locations. It's organized well and the employees are kind and…read morehelpful. The prices are definitely lower compared to other locations, however, they have gone up the last few years. I love the book section and can always find at least a couple of current/popular books to add to my collection. I always never skip their kitchen section and have found amazing bowls, plates, mugs, and serving trays. I've found amazing items that I've been so happy to get. I can always leave with a treasure! Just note that on Saturday, this place is pretty busy and it can be a little overwhelming.

My family has recently become obsessed with repurposing our used items and giving other used items…read morea second chance by shopping at thrift stores, or D.I. In this case, in our attempt to be more sustainable. We frequently visit this location and we never know what we're going to find but we always seem to walk away with some treasure whether that be in the form of new clothes, toys for the kids, or even some books. You never know what you will find but that is what makes the D.I. so much fun. I have found some quality clothing brands (ex. Lululemon, The North Face, Vineyard Vines) at this location so if you look hard enough you can find name brand clothes for a fraction of the cost. Make sure you do your surveys found on your receipts so you can get 15% off of your next clothing purchase at any D.I. Location.