WOW - worst service I've ever experienced…read more
If you have a schedule to follow, don't plan on it with this company.
They have now missed 3 appointments with me where I have cancelled half a day's work to be available for them, and they're blaming me.
READ ON, because it really gets funny with how stupid this person who answers the phone thinks I am.
1st - we had an appointment for our stove to be looked at almost a month ago, and they missed the first appointment we had scheduled on the books because they said we didn't reply to a text message that they never sent.
So we had to rebook our first appointment.
2nd - we booked an appointment for last week to install the part, and when I waited around and called at the end of my time window, I was told that the owner had some emergency and they tried contacting me via text and phone call, but I didn't respond.
When I asked what number they called & texted from, they gave me 2 phone numbers. I looked them both in my phone call and text history over the past month, and there is nothing there from them.
Thinking maybe they had my number wrong, I verified they had it correct, and they did have my phone number.
So I booked an appointment for today, in the morning time so I can get to work this afternoon, and confirmed it and added the time to my calendar last week while on the phone with them to make sure we didn't miss it.
Today comes and no one shows up. So I call the company, and the same lady answered from last time, again tells me it's my fault they missed their appointment.
NOW GET THIS
She told me I didn't respond to messages to confirm. I confirmed while on the phone last week with her.
But also to prove my point, I asked her to confirm when she sent the message because I'm not seeing them on my phone at all, yet again.
She said, "it's her personal phone she sent them from and she deletes them right after sending them so she can't tell me when she sent me the messages.
EVEN FUNNIER
She told me that someone showed up at my door last Friday to fix the stove and I wasn't there.
I didn't have an appointment last Friday, I had an appointment for today, and she's acting like I missed my appointment last Friday when she's agreeing with me that I didn't have an appointment last week, but had 1 for today.
She then accused me of not responding to messages and that's why they showed up last Friday at random. Because they had an appointment cancellation, so they tried showing up here, and because I wasn't here at a time I did NOT have an appointment for, it's somehow my fault I missed them.
Again, I asked her to tell me dates and times she sent messages and called, because they're not on my phone history, and she can't give me dates and times at all.
So now here I sit with my stove still broken 3 weeks after our initial appointment, and I'm going to find another company to come fix my stove.