Unprofessional business at times. Only concerned about greed, not the customer, in my opinion. Many…read moreissues aren't always solved.

This is a company that specializes in duplicitous business practices, setting their customers up…read morefor multiple service calls by simply diagnosing larger problems one fix at a time. One would expect a service call to entail troubleshooting and diagnosis, often followed by a need to order a part and then return for installation and resolution of the issue. However, this firm simply installs the first broken part, waits for you to call again and then advises you that even though is the same appliance that they just worked on, the cycle starts all over with a brand new, completely billable service call. It's hard to find a trustworthy, reliable and honest company to work with. Be assured that Heber Appliance is the opposite of every one of those characteristics. Avoid them as you would the plague.

Why does this place get so many negative reviews? I have had nothing but positive experiences…read morethere - knowledgeable and friendly staff.

Often out of stock. You can rarely find someone to help you…read more Obviously understaffed and under paid. I've spent hundreds of thousands at home improvement box stores throughout the country and after using this one for the last few years I can comfortably say this is hands down the worse.

STOP !!! right here ! this is the BEST appliance service and repair. They service every brand name…read more I called other companies and they said they don't work on certain brands. my neighbor had an appliance problem and had called this company and they were able to fix her refrigerator. She gave me Urgent appliance repair number. I called them in the morning they came out in the afternoon and had it fixed and running within 24 hours. Troy is knowledgeable and explained what the problem was. Troy makes your appliance his priority. Troy gave us a senior discount. That was a wonderful surprise. Great value for the money. They will be my first call for our appliances . THANK YOU URGENT APPLIANCE!!!

***Update!*** I was still having issues with my dryer drying…read moreall the way, even though it heats up now. So I texted Troy back and he got me on his schedule ASAP. He came out and checked everything and figured out that my vent was clogged from the dryer to my outside. So he spent two hours cleaning it out. And we could not believe the amount of lint that came out of that tube! It's no wonder my dryer overheated the first time. Troy went above and beyond to make sure air was getting through. Cleaning from both inside the house and outside the house. He even pulled out a couple of birds and a birds nest that had gotten in there. I'm assuming that's where our problem started. The culprits of the initial clog! But after a couple different problems and problem solving, Troy got it done!! He needs a raise after this one! And a good shower!

The technician was quick and knowledgeable! The owner of the business came also and was very kind…read more My dad has dementia and I kept worrying about him getting in their way, but he took the time to talk to my dad and it really made me relieved to not only get good/ fast service ... but to get quality customer service. Thank you for the good work and for being kind, sad to say that's a rarity these days.

Amazingly fast (was able to come out same day) and fair prices. Thanks for fixing my dryer!read more

I would most likely not call on Prime Appliance again. Their $89 diagnosis for our known problem…read morewith an old hinge on a Bosch wall oven involved no examination of the actual internal hinges or appliance. Further they were barely any help at all to try to source new parts (did most of the legwork myself). Instead they stuck a heavy wrench tool between hinge where the door meets the oven body and applied body weight pressure against the door -- which they said has worked for other customers it did absolutely nothing at all to fix our issue except to make everything worse. Then they spent the next 15 minutes telling me to consider a new $3000+ unit.

horrible service, Vanessa sound nice but the company is a scam they made a diagnosis and scamming…read morepeople overcharging for part that 3 weeks playing games trying to be selling their products overcharging a balloon the price. I found the cheaper online and the job that the tech said was simple is going to cost over 250 dollars more. add cost of service over 350 dollars. I DONT RECOMMEND THEIR SERVICE THEY ARE SCAM THEY WORK FROM HOME AN KEEP CHANGING THEIR ADDRESS.

Pricy in my opinion, note hours open. Lots of miscialainus stuff. Tight small rooms with one way…read moretraffic. Definitely a town draw when open. Small parking lot always full.

Fun, well organized shop with tons of rooms to explore. Today there was 50% off shoes and ski…read morejackets. I enjoy stopping here when I'm in town.

The young man who was at the counter was polite but seemed unhappy. He took my pants to dry clean…read morethen called later and said they did not have the right chemicals to dry clean the pants. It was odd and he seemed very uncomfortable. I have no idea what that was about, but there seemed to be an odd undercurrent.

unfortunately 1) poor service (every day lately there is a handwritten "back soon"…read moresign on the door, 2) ridiculous high prices (higher than anywhere including San Francisco and New York). There is a growing market for high quality dry cleaner in the valley.

I only leave five star reviews when it's warranted, and this certainly fits the bill. We were…read morehaving an issue with our LG washer so I requested quotes on Yelp. Lourie from L&K Appliance Repair was the first to contact me directly and, even though it was a Sunday morning, she asked me to call her to talk through the likely issues, rather than just scheduling a Service call. Lourie was extremely knowledgeable and, upon answering a few of her questions, we came to the conclusion that the repair would cost more than replacing the washer itself. It's increasingly rare to find a company that is willing to put customer service ahead of profit and help someone avoid throwing good money after bad. I would highly recommend Lourie and L&K Appliance Repair to anyone, and we will certainly be using them the next time we have, any type of appliance issue.

My washer stopped, full of clothes and water, right before the spin cycle just after business hours…read moreand I was on a tight schedule to get all my family's loads washed before traveling so we could pack. Found L&K on yelp and tried calling, even though I didn't expect an answer after hours. But Lori answered and said she was in my area and said she'd swing by. I explained the problem, she said what she thought it probably was on the phone and said it's an easy fix. When she got here, she took a look, found the problem right away, put in a temporary fix so the machine would work for me, and said she would get the part it needed ordered and meet me back here after our trip. Her quote was very affordable. I was so happy that she was willing to just swing by and help me out so that I could get back to the pre-packing laundry that was so needed. I don't feel like most people these days are willing to just help a stranger out like she did, especially after business hours, but she was great!