I would most likely not call on Prime Appliance again. Their $89 diagnosis for our known problem with an old hinge on a Bosch wall oven involved no examination of the actual internal hinges or appliance. Further they were barely any help at all to try to source new parts (did most of the legwork myself). Instead they stuck a heavy wrench tool between hinge where the door meets the oven body and applied body weight pressure against the door -- which they said has worked for other customers it did absolutely nothing at all to fix our issue except to make everything worse. Then they spent the next 15 minutes telling me to consider a new $3000+ unit. read more

horrible service, Vanessa sound nice but the company is a scam they made a diagnosis and scamming people overcharging for part that 3 weeks playing games trying to be selling their products overcharging a balloon the price. I found the cheaper online and the job that the tech said was simple is going to cost over 250 dollars more. add cost of service over 350 dollars. I DONT RECOMMEND THEIR SERVICE THEY ARE SCAM THEY WORK FROM HOME AN KEEP CHANGING THEIR ADDRESS. read more

Diagnosed our leaky dishwasher and brought the part to fix it. Two days later, it began to leak again. They keep saying they will get back with me about coming back out or trying to figure out a fix.....been a few days and still nothing. I feel like their fees to repair are on the higher end as well. I would not recommend using them for appliance issues based upon my experience. read more

IF I COULD GIVE ZERO or NEGATIVE STARS I WOULD. I've used plenty of services through Yelp's recommendations for repairs around the house and this is my first time needing an appliance repair person. I usually take my time and review all the yelp reviews before reaching out to a company. Prime Appliance repair had the best reviews, but I will confidently say I'm very disappointed in their service. I requested two things to be done : - Icemaker repair. - Cleaning up my washing machine Before the service: Initially was quoted in $89 service fee, which I was perfectly fine with & am still perfectly fine with. They diagnosed the issue of the icemaker which needed a full replacement. I fully expected it to need a full replacement and acknowledge that the diagnostic service part of it ($89) needed to be paid for. Which we paid for when they did the service. Let's talk about the day of the service: Two men showed up to our house to help with the repairs. They showed up an hour late, wore their shoes in the house, and did not communicate with us at all the whole time they were here. I think there was a definite language barrier as they could not fully tell us what was wrong with refrigerator other than that it needed a replacement. I continue to ask questions, but they stared at me with confused and could not answer me fully. For the fridge, they stated that they needed a quote from the management about the replacement part and stated that we would hear back from them the next day. (It's been a week and we haven't heard anything). For the washing machine, I asked the technicians if they could clean the front gasket. I went as far as taking up before video and showing the technician specifically what I needed to be cleaned. They said yes they can clean that part. They proceeded to do the cleaning of the washing machine as I was tending to my kids. I did not fully observe them working on the washing machine as I was downstairs and in my kids room. The technician told me they were done and pointed to the front gasket and said all clean. They stated that the washing machine did not need any further replacements and that cleaning the machine cost $120. We paid the $120 plus the $89 for the service fee of the fridge. Both technicians left and I went to go inspect the washing machine. Please see the photos to see that the front gasket was not cleaned. I used the towel to wipe down the whole washing machine, and there was dirt collected throughout the machine specifically in the front gasket. I was immediately frustrated that I specifically asked for this to be cleaned, and also the fact that the technician pointed out that he cleaned it (which he obviously didn't). I called the company line immediately, and the customer service person stated that she would reach out to the technicians and give me a call back. The callback never happened. Then I went to message the company on Yelp messages. Please see their responses and my response as well. I've continued to reach out to them and have not heard a response. I will be going with a different company at this time. If you want a company that does not communicate well, does not respect your home, and also takes your money and runs. This is the company for you. read more

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I called Prime after a failed attempt to repair a leaky water connection in my LG ice and water dispensers in the refrigerator door. George came the next day at the scheduled time and could not finish the repair as he needed some parts. As promised, he came the next day and completed the repair! I could not be more satisfied with the repair, the repair timeline, and George's professionalism! I highly recommend this company for appliance repair! read more

So responsive! Came out and serviced quickly and efficiently with a very fair price. Thank you!!

The technician was knowledgeable and friendly. They were on time and completed the job quickly and as expected. They provided additional suggestions but didn't try to upsell. I would highly recommend. read more

Prime appliance repair comes through again! I have to tell you I've never found a better appliance repair company and I've used many over the years. I finally went to their showroom where they sell appliances at 10763 South State Street Sandy Utah 84020 and was pleased with a wonderful refrigerator I bought at a fraction of the retail price and also a microwave. They went the extra mile to do it right. They even helped me clean out some lint in the stackable washer dryer. Thank you so much prime Appliance. Please call them at 385-842-1556 if you want a great Appliance or need one repaired. read more

I loved working with Prime Appliance Repair! So glad I found them on Yelp!! My dryer wouldn't start on Sunday evening. Everyone else was a week out and Prime Appliance was the soonest that was able to show up on Wednesday. George and Omar came on time, courteous, wore shoe covers and they cleaned and fixed my dryer, even swept all the junk that was in the back of the dryer. They were also fast, in and out in 30 minutes. The issue they explained why the dryer wouldn't start was due to buildup of lint inside the dryer, so the safety mechanism stopped the dryer from starting. They vacuumed it all out and dryer started working again like normal. I need to confess that I never got a professional cleaning of my dryer in the 8 years I owned it but will welcome these guys again to come and clean it on the regular. Very happy! Would recommend and use them again. read more

Prime Appliance - Removing parts and cleaning dryer. - Appliances & Repair Near Me - West Jordan, Utah

They came out to repair my older dishwasher. Afterwards my dishwasher still was not working. They suggested getting a new one from them. What I thought was a good deal turned terrible. They installed the new. After the first use water came out from underneath it flooding my kitchen floor. The water was 1 inch high. We reported this over the phone. It took 3 days once they finally would answer our calls. The repair man said it needed a new hose and would have to come back tomorrow. Tomorrow turned into 2 days. Its been a few days and so far it has been working. I showed the first repair man the water damage and nothing was said. Customer service was ignoring us, stalling and lies. read more

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DO NOT USE PRIME. We had (have) a leaking dishwasher. We requested prime come and repair it. They were pretty prompt in responding and coming out to look at the dishwasher. They quoted us and scheduled a repair time 2 weeks out. A little long but ok. The came out replaced a couple parts and we though we were done. Nope dishwasher still leaks. They came out again. Tinkered with it. Nope. Still leaks. This is after 380 dollars in repairs. read more

I needed a dishwasher repaired. I needed a new motor in it and they had the part on hand in their van, making the repair fast and easy. While they were at it they also repaired the dishwasher door at no extra cost. Two technicians showed up together and knocked out the repair quickly. It has been a couple weeks and everything is still working very well. I thought the price was very fair but not the lowest, having shopped several other companies. read more

They were able to come out the sane morning to diagnose a broken dryer. It was diagnosed, with the option to repair or replace. It was replaced within 3 hours Thanks guys! read more

My dishwasher isn't washing dishes these days. I did a troubleshooting thing online and discovered the heating element is broken. Internet said it's too hard to do alone so I called these guys. The repair guy said my dishwasher doesn't have a heating element. He then showed me how long it takes my water to get hot and said if I just run hot water as my dishwasher is filling, I'll be good and my dishwasher isn't broken at all. I told my partner about this and he said this model does have a heating element and a quick Google search showed this to be true. I called and told them.... They sent me an $89 invoice anyway. I called back and asked why I have to pay for incorrect advice on my dishwasher? They said good point, but you still have to pay him to drive to your house and talk to you, whether he was right or not. So... I paid this guy $45 to completely waste my time. See the photo below of the undissolved dish soap pod after following his exact advice... If you like donating money to people who don't know what they're talking about, give these guys a call. read more

Prime Appliance - My still in dissolved dishwasher pod even after I followed the employee's advice - Appliances & Repair Near Me - West Jordan, Utah

Our dryer stopped working. When they came out, they fixed in like 20 minutes! A short time later, it broke again. This time it was a different part. One that had to be ordered. We had piles and piles of laundry to do and it was going to be a while before the part came in. So, the gave us a loaner! Over the top, amazing service. read more

Quick response for an appt. request online. Very convenient way to schedule online vs. calling in and holding!

Very much appreciated Omar. He was fast and kind and gave good advice! I wouldn't hesitate to call him for other appliance issues.

Ice maker on 4 year old GE fridge wasn't working so we had them come out. Initially it worked for about 4-6 weeks after repair, then started to slow down to not making any ice at all. After contacting the company they worked with us to determine the cause which was actually something other than the ice maker. It is currently working well. One star removed for having to have them come back. The employees were all very nice. read more

Professional business- I appreciate the refund of the service fee when they were unable to solve my appliance issue.

Arrived on schedule. Wore shoe covering. Polite. Professional. Checked dead fridge. Confirmed failure of linear compressor. Correctly pointed out that even though outer vent covering was relatively dust free, condenser coils behind vent were clogged with dust, contributing to condenser failure. BE FOREWARNED! Company does not replace compressors, but informed me that those who do charge so much for parts and labor that he recommended replacing our 6 year old fridge. We bought new fridge at scratch and dent outlet. This tech charged $89 for house call, $100 LESS than Sears tech who called up the morning of appointment, for which we'd waited nearly a week, to say because broken fridge had not been plugged in for at least 2 prior days, we needed to reschedule. Why did he not notify us of this prerequisite 2 days earlier?! Oh and BTW, Sears tech informed us he'd be charging us $189 for a house call , not the rate of $169 we agreed to when the appointment was made. We declined his services. So, bottom line- YES I would recommend Prime Appliance Repair, even though they could not repair our fridge. read more

They did not show up when scheduled. The first text I got was saying they were on their way and would be there at 12. I texted back and said the tenant was not coming home until 1. It had been scheduled 1-3. The tenant was there are 12. No one came . Then at 1:10. They said the service guy had come and no one was there. It was a total lie. I had used them before and they were great. But today. It was a shit show. read more

On time. Friendly. Offered a routine maintenance service on my dryer in addition to the piece that needed repaired. Great communication throughout. Will definitely call again if I need repairs. read more

These guys are awesome- kind, professional and the communication was wonderful. It was difficult getting ahold of an appliance company on the weekend, they sent me a text on there day off and was able to schedule my appointment only a couple days later. George just left our house and was quick to diagnose the issue with our washer, he was very kind and knowledgeable. We will definitely be using these guys again! read more

They showed up timely and addressed my issue. Exactly what I hoped and expected. Definitely will reach out for any future issues.

They have done repairs for us before and we've recommended them to family and friends. Their prices are fair and they're very respectful.

Second time I've used them. Needed my dishwasher looked at because it wasn't draining at the end of the cycle. They came out quickly, they were friendly and professional, they gave me a price as soon as they diagnosed the issue, and had it all fixed within 30 minutes. Will definitely use again. read more

Only takes Venmo or cash. We are a business and don't work directly with Venmo or cash. Will not be using them in the future for repairs.

The technician was on time, let me know before he got there which was very helpful. I was very impressed with how quickly he diagnosed the issues and the clarity with which he spoke. He was extremely articulate and I appreciated him giving me options. He was quick efficient and was transparent about the cost. Was one of the better service experiences I have had. read more

Wow, these guys came in 24 hrs and fixed my washer. Reasonable fees as well. Very professional. I will use them in the future!

I would highly recommend Prime appliance repair . They answer my email so quickly and immediately got me an appointment ASAP. They value the importance of getting the job done quickly, but for me it was also how kind they were; they have excellent bedside manners. My dryer stopped heating and they fixed it so quickly, had the part and their prices were very reasonable. Thankyou for coming to my rescue so I could get our clothes clean and dry. read more

Fast, thorough, honest, fair, professional, and knowledgeable. They showed me what was wrong with my oven, fixed it, and put it back together again. I would recommend them to anyone. read more

Our dishwasher wasn't draining at all. I called around to multiple businesses and Prime called me back within 30 minutes and were able to come to my home the next day. They arrived within the timeframe given to me (3-5). Once they came out, they quickly diagnosed it was a drain pump issue, and fixed it on the spot. They were extremely professional, courteous, and the price was reasonable. I will definitely be hiring them for future appliance repairs. read more

The repairman was great, very careful to fix the problem and get our washer working great. I think it took him longer than expected but he stuck to his price estimate. I'm glad to have found a reliable repairman nearby. read more

I had just bought all new appliances and the team went above any beyond in the delivery and set up process! They removed and disposed of my old ones, set everything up perfectly and even went the extra mile to help me with my disposal and water line which was a tremendous help! They paid attention to detail and even helped sweep out from behind the oven- which was pretty gross. I could not be happier with the service. If you need quality appliance delivery/repair this is the company to go with! read more

They were quick to diagnose the issue with my fridge. Unfortunately it was a part that was too expensive to warrant fixing, but Prime was straight forward, made a recommendation for a store that sells scratch and dents, and just charged a reasonable service fee for coming out and diagnosing. read more

They did a great job fixing our dishwasher. It took a couple days to order a part but not too bad. I was very excited that they were able to fome out the same day I called and check it out. Everything is working great now. Thank you! read more

They were very quick to respond. Very professional. I'd definitely recommend this company

Great business to work with. Came into my home and help diagnose the issue with my washing machine. Unfortunately for me the machine was 14 years old and just needed to be replaced, or I could pay for an expensive repair that would have cost almost as much as a new washing machine. They diagnosed and "freed" my clothes stuck behind a locked door for the service call amount of $89. Best business I have had in my home in a long time. I would highly recommend. read more

Prime Appliance was wonderful to work with! They responded quickly to my questions, were able to fit us into their schedule right away and even had the part on hand to fix it that day. I highly recommend using them! read more

After reading some of these reviews I decided to go with Prime Appliance Repair for my dryer which I thought probably had a bad idler or roller. I suppose they got me in timely as a holiday weekend was approaching; but it was 6 days until they could come. They gave me an estimate of the repairs at the time through text, given that I gave them my model, with worst case scenario being all four rollers would need replacing. When George came he diagnosed the problem as ider and possibly the rollers, but he didn't have the parts! So I agreed to next day service, having to leave early the hospital room of family member who had that day had surgery. George was at my home on time. He opened the dryer, diagnosed two rollers and idler. He kept going back and forth to his truck to get parts which I would expected he should have brought in. Then he said he was going to vacuum out the dryer, he never told me at that time that this was an EXTRA charge beyond the Service Fee of $89. George then put back main part of dryer and then said, "...oh we need to replace another roller on the front ..."because a previous repairman had put in the wrong one, I asked him how much each roller cost ($40), I thought that would be reasonable. So I gave him the go ahead. He went out and got another roller. He finally put the front part of the dryer on but forgot to reset the top, then remembered to put the top back on, when he was moving the dryer into place. When he finished he was texting I am assuming the Company and I had gone back to my computer to revisit their estimate since I was assuming I was not paying for 4 rollers. Instead of handing my an invoice or showing me one, he just told me I owed and amount that was on par with the 4 roller estimate from the Company and said he had only charges me $30 for the vacuuming with was normally more, again a service for which I thought should be covered by the Service Fee since he said if I were to have that done at a different time I would have to pay the $89. He said the Company would only take check, cash, venmo. And I asked for a invoice. No Invoice just give him the money and if I wanted the invoice I would have to get it by text. I paid him. He left, no invoice, no text two days later. So I had to request the invoice through yelp. When I got it through email they was an amount that was close to $200 for parts. This is not the repairmans problem he did what he was told by the Company to do. But if I use this Company again I am going to ask for what's going to be charged and ALL the extras! And expect an invoice on the spot. No one should have to ASK for and invoice when they are paying premium dollars for the work. I think the Company needs to reevaluate the way they handle the process because I really don't know even now if I got what I paid for. Very disconcerting to say the very least. read more