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Prime Appliance

4.0 (40 reviews)
Closed 9:00 am - 7:00 pm

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Response time

5 hours

Response rate

90%

Services - Prime Appliance

Cooktop installation

Cooktop repair

Appliance installation

15 More Services

Range installation

Range repair

Appliance repair

Stove installation

Stove repair

Dishwasher repair

Dryer repair

Freezer repair

Garbage disposal installation

Garbage disposal repair

Ice maker repair

Microwave repair

Oven repair

Refrigerator repair

Washer repair

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Recommended Reviews - Prime Appliance

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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Reviews With Photos

Sam E.

IF I COULD GIVE ZERO or NEGATIVE STARS I WOULD. I've used plenty of services through Yelp's recommendations for repairs around the house and this is my first time needing an appliance repair person. I usually take my time and review all the yelp reviews before reaching out to a company. Prime Appliance repair had the best reviews, but I will confidently say I'm very disappointed in their service. I requested two things to be done : - Icemaker repair. - Cleaning up my washing machine Before the service: Initially was quoted in $89 service fee, which I was perfectly fine with & am still perfectly fine with. They diagnosed the issue of the icemaker which needed a full replacement. I fully expected it to need a full replacement and acknowledge that the diagnostic service part of it ($89) needed to be paid for. Which we paid for when they did the service. Let's talk about the day of the service: Two men showed up to our house to help with the repairs. They showed up an hour late, wore their shoes in the house, and did not communicate with us at all the whole time they were here. I think there was a definite language barrier as they could not fully tell us what was wrong with refrigerator other than that it needed a replacement. I continue to ask questions, but they stared at me with confused and could not answer me fully. For the fridge, they stated that they needed a quote from the management about the replacement part and stated that we would hear back from them the next day. (It's been a week and we haven't heard anything). For the washing machine, I asked the technicians if they could clean the front gasket. I went as far as taking up before video and showing the technician specifically what I needed to be cleaned. They said yes they can clean that part. They proceeded to do the cleaning of the washing machine as I was tending to my kids. I did not fully observe them working on the washing machine as I was downstairs and in my kids room. The technician told me they were done and pointed to the front gasket and said all clean. They stated that the washing machine did not need any further replacements and that cleaning the machine cost $120. We paid the $120 plus the $89 for the service fee of the fridge. Both technicians left and I went to go inspect the washing machine. Please see the photos to see that the front gasket was not cleaned. I used the towel to wipe down the whole washing machine, and there was dirt collected throughout the machine specifically in the front gasket. I was immediately frustrated that I specifically asked for this to be cleaned, and also the fact that the technician pointed out that he cleaned it (which he obviously didn't). I called the company line immediately, and the customer service person stated that she would reach out to the technicians and give me a call back. The callback never happened. Then I went to message the company on Yelp messages. Please see their responses and my response as well. I've continued to reach out to them and have not heard a response. I will be going with a different company at this time. If you want a company that does not communicate well, does not respect your home, and also takes your money and runs. This is the company for you.

Removing parts and cleaning dryer.
Alina S.

I loved working with Prime Appliance Repair! So glad I found them on Yelp!! My dryer wouldn't start on Sunday evening. Everyone else was a week out and Prime Appliance was the soonest that was able to show up on Wednesday. George and Omar came on time, courteous, wore shoe covers and they cleaned and fixed my dryer, even swept all the junk that was in the back of the dryer. They were also fast, in and out in 30 minutes. The issue they explained why the dryer wouldn't start was due to buildup of lint inside the dryer, so the safety mechanism stopped the dryer from starting. They vacuumed it all out and dryer started working again like normal. I need to confess that I never got a professional cleaning of my dryer in the 8 years I owned it but will welcome these guys again to come and clean it on the regular. Very happy! Would recommend and use them again.

Bottom of wall damage

They came out to repair my older dishwasher. Afterwards my dishwasher still was not working. They suggested getting a new one from them. What I thought was a good deal turned terrible. They installed the new. After the first use water came out from underneath it flooding my kitchen floor. The water was 1 inch high. We reported this over the phone. It took 3 days once they finally would answer our calls. The repair man said it needed a new hose and would have to come back tomorrow. Tomorrow turned into 2 days. Its been a few days and so far it has been working. I showed the first repair man the water damage and nothing was said. Customer service was ignoring us, stalling and lies.

My still in dissolved dishwasher pod even after I followed the employee's advice

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10 months ago

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2 years ago

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1 year ago

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11 months ago

So responsive! Came out and serviced quickly and efficiently with a very fair price. Thank you!!

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1 year ago

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2 years ago

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4 years ago

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1 year ago

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3 years ago

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4 years ago

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1 year ago

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3 years ago

Quick response for an appt. request online. Very convenient way to schedule online vs. calling in and holding!

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1 year ago

Very much appreciated Omar. He was fast and kind and gave good advice! I wouldn't hesitate to call him for other appliance issues.

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2 years ago

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2 years ago

Professional business- I appreciate the refund of the service fee when they were unable to solve my appliance issue.

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4 years ago

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2 years ago

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3 years ago

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3 years ago

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2 years ago

They showed up timely and addressed my issue. Exactly what I hoped and expected. Definitely will reach out for any future issues.

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2 years ago

They have done repairs for us before and we've recommended them to family and friends. Their prices are fair and they're very respectful.

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3 years ago

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2 years ago

Only takes Venmo or cash. We are a business and don't work directly with Venmo or cash. Will not be using them in the future for repairs.

Business owner information

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3 years ago

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3 years ago

Wow, these guys came in 24 hrs and fixed my washer. Reasonable fees as well. Very professional. I will use them in the future!

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4 years ago

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4 years ago

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4 years ago

They were very quick to respond. Very professional. I'd definitely recommend this company

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4 years ago

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Ask the Community - Prime Appliance

Review Highlights - Prime Appliance

They even helped me clean out some lint in the stackable washer dryer.

Mentioned in 2 reviews

Read more highlights

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Hart's Appliance Service

Hart's Appliance Service

(15 reviews)

I went with Mr. Hart because of the reviews...best on Yelp and in the valley…read more Our freezer slowly stopped freezing on our 3 year old side by side. He looked at it. Tested it. He was thorough in explaining the problem. He was fully booked but made time to examine and then squeezed me in to fix it two days later instead of waiting over the weekend. Whew! He arrived, took it apart, then left saying he had an idea that he thought he could try that he'd been having great success with. He went to get what he needed, came back and got to work again. The idea paid off....making the repair bill go from $350 down to $218. We will definitely call him again if needed! Honest and diligent. I see why the good reviews and how he's been in business for so long.

We had a refrigerator go out that was right on the edge of when experts (according to the internet)…read morerecommended to repair vs. replace it. I gave them (and some others) a call to see what repair shops would recommend. Everyone else just said they could come out and check it out. But Neil called me back and took the time to listen to all the problems (don't buy Maytag) and give some ideas of things to try even before he came out. We decided it was worth having an expert come out to diagnose. Neil gave us a thorough and unbiased assessment and his recommendation. I couldn't have asked for more. PLUS, he was very affordable. We ended up replacing, but I was glad we had Hart's come out.

Baseline Home Maintenance

Baseline Home Maintenance

(10 reviews)

Central City, Downtown

Baseline was exceptional!!…read more Quick response time. Actual person to puck up phone, not automated system. Alex was professional, friendly arrived in a timely manner. Explained everything to me before he started and as issues or a changed of plan arised. I will definitely be contacting Baseline plumbing to do other jobs around my home as they need updating. I highly recommend their business and service. I will be telling family friends and neighbors about Baseline. ​

would not recommend Baseline Home Maintenance. I contacted them through Thumbtack and agreed to pay…read morethe $99 diagnostic fee for them to come out and identify the issue with my dishwasher. The problem was a broken latch which I already knew. They then quoted me an additional $262 for the repair. The price seemed high, but I wanted to get the issue resolved, so I agreed to move forward. Keep in mind the part was $18 and he was there for about 15 minutes. Unfortunately, they were unable to fix the dishwasher, even after I was responsible for ordering the replacement part myself. When the repair still did not work, they agreed to only refund $80 of the $362, despite not resolving the issue. Instead, the only solution they offered was to install a brand-new dishwasher, which was not helpful. I am fine paying some money for their time and I was hoping for a fair solution. Overall, I was very disappointed with both the outcome and the lack of accountability when the repair was unsuccessful. I know there are more honest upfront guys out there who are not going to charge you a crazy amount when they can't fix the exact thing you paid them to do. So do yourself a favor and look elsewhere.

S&S Appliances

S&S Appliances

(13 reviews)

After reading the positive Yelp reviews for this company, I called and Shane came over the next day…read moreto work on my older Maytag washer that had a door that wouldn't lock consistently, making it difficult to consistently get a load of wash going. Shane tried to get it to work right without having to change the door latch, but it only worked for him sometimes, and I had very little luck getting it to work. Luckily, he had the part with him in case he needed to change it out, but he was very aware of the added cost for this part. He gave me a discount on the service call, which I appreciated, and the fix was well worth the price I paid. Shane also helped me by doing a cleaning cycle for both my washer and dishwasher, which was great since both machines were old and hadn't been used for a few years. I appreciated his skill and knowledge, as well as his concern with the cost of the repair. I highly recommend this company for doing a great job at a fair price!

Shane is very professional, knows exactly what the problem is and gets right to work on it. I…read moreappreciated his showing me the problem and how he fixed it. He charged about half what I've paid to other companies, and also fixed another issue at the house for no charge! I was so impressed that I shared his name and my experience on my neighbor chat, a neighbor hired him and had the same positive experience. It is so rare to find someone this committed to doing a great job and giving value for the money! I'm calling him every time! Wish he repaired other things. I'd never hire anyone else! 10 stars!!

Prime Appliance - homeappliancerepair - Updated May 2026

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