I wish I have read review here and not in Google before I contacted Mr. Appliance. We paid ~$400 to…read morerepair a refrigerator issue that was not fixed at all, even after 3 visits. The technician initially recommended replacing a thermistor, which we approved based on his professional judgment. The repair did not resolve the issue. On a later visit, the technician himself expressed doubt that further expensive repairs would help. When we tried to resolve this with management, communication was extremely poor--we were repeatedly told someone would call us back and no one did. When we finally reached a manager, we were offered only ~$120 back, while being charged for multiple visits, diagnostics, and a part that did not fix the problem. At no point was it clearly explained that this would be a trial-and-error process with uncertain results. Very disappointing experience--both in terms of the repair outcome and how the situation was handled.

I was getting an air flow error on my dryer. Denis came out and "checked" my vents and said they…read morewere fine. He said we could continue to use the dryer (and need to restart it every 10 minutes and take hours to dry 1 batch), replace the control board for $700-800, or buy a new dryer. So, I purchased a new dryer, got it installed yesterday and $1k later, I'm still getting the same air flow error. it has to be the vents. I called customer service to have someone competent actually come out and fix it. Their hours say open 24 hours, same day service. But that is only for scheduling apparently because they said it won't be until Monday before someone will call me back. The incompetence and lack of customer service is beyond frustrating. Follow-up... I have record that Denis was arriving to my house about 20 minutes after 3:03 pm from a text message. At 3:26 was when I got a call with his recommendation of a circuit board. He clearly had no time to do any diagnostics that he claims to have done. After a few unhelpful calls with staff, Noel, the manager was rude, unprofessional and refused to do anything to help with this situation. Horrible customer service on top of horrible business ethics. DO NOT USE THIS COMPANY!

After weeks ago our washer broke down and it was too expensive to fix it so we went to a very large…read morecompany in Draper to look at there scratch and dent washers but they were too expensive even for those because we are on a tight budget so a friend recommended we go to the appliance outlet store the owner was very kind and gave us some good information about different brands and we bought a washer and dryer that stack on top of each other and the owner gave us free delivery and a 60 day guarantee unfortunately though right after they delivered it we tried to use it and the washer didn't work so we called the owner and told him the washer wasn't working and he had a repairman come and look at it and the repairmen thought it could be two different things so he came a couple days later with a part he had to see if this would fix the problem but the repairmen realized that wasn't the problem so he ordered the part we need and we are just waiting for him to get it so he can come and fix our washer but it is frustrating because we have been without a washer for 3 weeks now almost 4 and have had to go to the laundry mat to get our laundry done and it is pretty expensive to do that the owner hasn't reached out to try to fix the problem at all so I am very frustrated about the situation but I am glad he is not charging us for the repair at least.

This business is fantastic. They have great options on many appliances and the owner is so easy to…read morework with and helped get me a dishwasher delivered the same day as purchased. I have told many friends and family members about this store and I highly recommend them. It's not just scratch and dent. Many are brand new still in the box, and you still get the manufactures warranty. We'll for sure be buying more appliances here in the future.

Found them through Yelp while I was looking for a washer repair earlier this year!…read more My washer just randomly stopped working at the beginning of the year, and Baseline Home Maintenance was super quick to come out and help me get it fixed. Pricing seemed reasonable, the technician was in and out in an hour or so, and my washer has been working great ever since! Would highly recommend.

would not recommend Baseline Home Maintenance. I contacted them through Thumbtack and agreed to pay…read morethe $99 diagnostic fee for them to come out and identify the issue with my dishwasher. The problem was a broken latch which I already knew. They then quoted me an additional $262 for the repair. The price seemed high, but I wanted to get the issue resolved, so I agreed to move forward. Keep in mind the part was $18 and he was there for about 15 minutes. Unfortunately, they were unable to fix the dishwasher, even after I was responsible for ordering the replacement part myself. When the repair still did not work, they agreed to only refund $80 of the $362, despite not resolving the issue. Instead, the only solution they offered was to install a brand-new dishwasher, which was not helpful. I am fine paying some money for their time and I was hoping for a fair solution. Overall, I was very disappointed with both the outcome and the lack of accountability when the repair was unsuccessful. I know there are more honest upfront guys out there who are not going to charge you a crazy amount when they can't fix the exact thing you paid them to do. So do yourself a favor and look elsewhere.

I called Prime after a failed attempt to repair a leaky water connection in my LG ice and water…read moredispensers in the refrigerator door. George came the next day at the scheduled time and could not finish the repair as he needed some parts. As promised, he came the next day and completed the repair! I could not be more satisfied with the repair, the repair timeline, and George's professionalism! I highly recommend this company for appliance repair!

Didn't use the company…read more I wanted a free estimate for repair. The estimate was $85 which I didn't want to pay. I purchased a new washer instead

It is so refreshing to do business of the company who goes above and beyond and when they have a…read morechance to charge extra, they don't. They seemed very fair to me.

Technician was fantastic! Great service, very knowledgeable, and straight forward with what was…read moreneeded.

I love everything about this store- the cooking classes, the fun staff, Bob, Marie, and Austin…read more I've replaced and added several of my kitchen appliances and items. I'm not known as a gifted cook but their classes and pointers have enabled me to make some really good dinner items. I'm so glad to have found this family owned business. I highly recommend you go to a free class and meet the family. They stock everything from spices, dishes, pressure cookers, pans, and all kinds of Bosch appliances. They always go above and beyond for their customers. You're going to love it here.

The website was not well designed and difficult to navigate to find the product…read more The man who answered the phone was impatient and not even professionally polite. He just brushed off my questions as if I do not know anything about the assessors for the Bosch Universal plus mixer, which I have owned for years.

My fridge water filter was leaking they came ordered the part. It took a bit for it to come in but…read morethey got it fixed.

From the owner: What makes our appliance repair company truly unique is our commitment to honest, reliable service…read morebacked by skilled technicians who treat every home with care. We combine fast response times with thorough diagnostics to fix problems right the first time. Unlike larger companies, we offer personalized attention, clear communication, and upfront pricing with no surprises. Our team stays current with the latest appliance technology, allowing us to service all major brands with confidence. We take pride in building long-term relationships through trust, quality workmanship, and a genuine dedication to keeping your household running smoothly.