The technician was quick and knowledgeable! The owner of the business came also and was very kind…read more My dad has dementia and I kept worrying about him getting in their way, but he took the time to talk to my dad and it really made me relieved to not only get good/ fast service ... but to get quality customer service. Thank you for the good work and for being kind, sad to say that's a rarity these days.

Amazingly fast (was able to come out same day) and fair prices. Thanks for fixing my dryer!read more

Baseline was exceptional!!…read more Quick response time. Actual person to puck up phone, not automated system. Alex was professional, friendly arrived in a timely manner. Explained everything to me before he started and as issues or a changed of plan arised. I will definitely be contacting Baseline plumbing to do other jobs around my home as they need updating. I highly recommend their business and service. I will be telling family friends and neighbors about Baseline. ​

would not recommend Baseline Home Maintenance. I contacted them through Thumbtack and agreed to pay…read morethe $99 diagnostic fee for them to come out and identify the issue with my dishwasher. The problem was a broken latch which I already knew. They then quoted me an additional $262 for the repair. The price seemed high, but I wanted to get the issue resolved, so I agreed to move forward. Keep in mind the part was $18 and he was there for about 15 minutes. Unfortunately, they were unable to fix the dishwasher, even after I was responsible for ordering the replacement part myself. When the repair still did not work, they agreed to only refund $80 of the $362, despite not resolving the issue. Instead, the only solution they offered was to install a brand-new dishwasher, which was not helpful. I am fine paying some money for their time and I was hoping for a fair solution. Overall, I was very disappointed with both the outcome and the lack of accountability when the repair was unsuccessful. I know there are more honest upfront guys out there who are not going to charge you a crazy amount when they can't fix the exact thing you paid them to do. So do yourself a favor and look elsewhere.

I am happy! I put in my request for help in through Yelp and I got a response from these guys…read more Once I explained about my dryer going on a union strike they set me up with someone coming out the next day. I like the touch of sending me a picture of the tech so I know who to expect. Gave a time frame that he would be here. Got worried when I got a call that he may be late since he is running behind on his present job. I admit I got worried about the tech canceling on me and having to reschedule. Surprise! Half an hour later he was here. It went quick. He diagnosed the problem, even had a spare part. Fixed it in no time. He spent more time vacuuming out the inner workings of the dryer than actually fixing it. All together it was well worth the call to these guys. The repair itself was much cheaper than I expected it to be. I was worried the quote would have been high enough that it would be cheaper to buy a new dryer. But no. Gonna bookmark these guys!

I wish I have read review here and not in Google before I contacted Mr. Appliance. We paid ~$400 to…read morerepair a refrigerator issue that was not fixed at all, even after 3 visits. The technician initially recommended replacing a thermistor, which we approved based on his professional judgment. The repair did not resolve the issue. On a later visit, the technician himself expressed doubt that further expensive repairs would help. When we tried to resolve this with management, communication was extremely poor--we were repeatedly told someone would call us back and no one did. When we finally reached a manager, we were offered only ~$120 back, while being charged for multiple visits, diagnostics, and a part that did not fix the problem. At no point was it clearly explained that this would be a trial-and-error process with uncertain results. Very disappointing experience--both in terms of the repair outcome and how the situation was handled.

STOP !!! right here ! this is the BEST appliance service and repair. They service every brand name…read more I called other companies and they said they don't work on certain brands. my neighbor had an appliance problem and had called this company and they were able to fix her refrigerator. She gave me Urgent appliance repair number. I called them in the morning they came out in the afternoon and had it fixed and running within 24 hours. Troy is knowledgeable and explained what the problem was. Troy makes your appliance his priority. Troy gave us a senior discount. That was a wonderful surprise. Great value for the money. They will be my first call for our appliances . THANK YOU URGENT APPLIANCE!!!

***Update!*** I was still having issues with my dryer drying…read moreall the way, even though it heats up now. So I texted Troy back and he got me on his schedule ASAP. He came out and checked everything and figured out that my vent was clogged from the dryer to my outside. So he spent two hours cleaning it out. And we could not believe the amount of lint that came out of that tube! It's no wonder my dryer overheated the first time. Troy went above and beyond to make sure air was getting through. Cleaning from both inside the house and outside the house. He even pulled out a couple of birds and a birds nest that had gotten in there. I'm assuming that's where our problem started. The culprits of the initial clog! But after a couple different problems and problem solving, Troy got it done!! He needs a raise after this one! And a good shower!

I would most likely not call on Prime Appliance again. Their $89 diagnosis for our known problem…read morewith an old hinge on a Bosch wall oven involved no examination of the actual internal hinges or appliance. Further they were barely any help at all to try to source new parts (did most of the legwork myself). Instead they stuck a heavy wrench tool between hinge where the door meets the oven body and applied body weight pressure against the door -- which they said has worked for other customers it did absolutely nothing at all to fix our issue except to make everything worse. Then they spent the next 15 minutes telling me to consider a new $3000+ unit.

horrible service, Vanessa sound nice but the company is a scam they made a diagnosis and scamming…read morepeople overcharging for part that 3 weeks playing games trying to be selling their products overcharging a balloon the price. I found the cheaper online and the job that the tech said was simple is going to cost over 250 dollars more. add cost of service over 350 dollars. I DONT RECOMMEND THEIR SERVICE THEY ARE SCAM THEY WORK FROM HOME AN KEEP CHANGING THEIR ADDRESS.

After reading the positive Yelp reviews for this company, I called and Shane came over the next day…read moreto work on my older Maytag washer that had a door that wouldn't lock consistently, making it difficult to consistently get a load of wash going. Shane tried to get it to work right without having to change the door latch, but it only worked for him sometimes, and I had very little luck getting it to work. Luckily, he had the part with him in case he needed to change it out, but he was very aware of the added cost for this part. He gave me a discount on the service call, which I appreciated, and the fix was well worth the price I paid. Shane also helped me by doing a cleaning cycle for both my washer and dishwasher, which was great since both machines were old and hadn't been used for a few years. I appreciated his skill and knowledge, as well as his concern with the cost of the repair. I highly recommend this company for doing a great job at a fair price!

Shane is very professional, knows exactly what the problem is and gets right to work on it. I…read moreappreciated his showing me the problem and how he fixed it. He charged about half what I've paid to other companies, and also fixed another issue at the house for no charge! I was so impressed that I shared his name and my experience on my neighbor chat, a neighbor hired him and had the same positive experience. It is so rare to find someone this committed to doing a great job and giving value for the money! I'm calling him every time! Wish he repaired other things. I'd never hire anyone else! 10 stars!!

Spoke to Blake and he dispatched Chris who came out to the house and asked a few questions about…read morethe problem we were having with our fridge. He knew exactly what the problem was and went to work. In less than 45 minutes he had it fixed. No parts just labor. Kudos to Chris for his skills and knowledge sharing. A pleasant experience with Appliance EMT from start to finish. We will recommend them to others. Bob P.

I called and spoke to Blake explained my problem with my gas range. He gave me some suggestions to…read moretry. His suggestions worked and I did not need him to come and do a service. I really appreciated his honesty and helping me on the phone. He could've come over charged me a service fee. I definitely will call if I have any other issues.

Had a fridge that needed to be repaired and Quality Appliance Service came out the next day. They…read morewere able to fix the problem and get everything working again.

I would avoid doing business with this company. Our oven was throwing a fairly common error from a…read morefaulty part. Looking around on the internet for that error code for the oven model provided a clear cause for the issue (replacing the user interface board). This is not a cheap part (~$400), but there was enough consensus from online sources that I decided to order the part anyway. It came and I installed it myself (a simple matter of plugging the cable into the back of the control panel). Unfortunately, the oven threw the same error even with the brand new part, so I decided to schedule a visit from a repair technician. Quality Appliance Service was easy to schedule, and the friendly tech (Leonard) arrived. I told him about the error code and the symptoms we were experiencing. He listened and explained the exact issue and resolution that my own online research had produced - replace the control panel. I told him I was happy to hear that I wasn't wrong...but that I had just replaced that part with a brand new OEM part yesterday. At that point, the service took a bad turn. He said that the most likely explanation was that the new part I just received was ALSO faulty. I didn't think that was very likely at all...but I agreed that it was possible. I told him we could try to swap the part out for ANOTHER new one, but that I wasn't really learning anything new from his visit. He then did his best to read the manual for my oven model and interpret the error codes...which again is not what I was paying him to do. I ordered another replacement part while he was reading the manual on the off chance that I happened to receive a bad new part from the factory. Either way, I asked if it would be possible for us to schedule a return visit with a senior tech (after the 2nd new part arrived so we could eliminate a faulty replacement as the cause of the issue) so that we could get some answers beyond what I was able to discover from my own google search and reading the manual. (I have nothing against the fact that he was younger and didn't appear to have much experience, but I felt it was reasonable for me to ask for a second opinion from someone who could provide a more thorough assessment.) Unfortunately, he said that wouldn't be possible. The only way I would be able to get someone with more experience to stop by and help evaluate the issue more carefully was if I paid Leonard, who is clearly on the lower end of the experience spectrum, to replace the part at a healthy markup (he quoted me over $700 for the same part). And then if at that point, the repair didn't work, a visit from the senior tech would be possible. So I was prevented from getting the expert service I felt I was paying for because of a silly (in my opinion) policy. No exceptions would be made, despite my best attempts at reasonable negotiation. I don't blame Leonard. He's not making the rules and was doing the best he could. But there was no wiggle room or reasonableness from the manager he was speaking with to see if there was a way to resolve the situation. So now I'm doing my best to document my negative experience so that future potential customers know about the risk. I'm a very unsatisfied customer whose respectful and reasonable attempts to work toward a solution were NOT reciprocated.

This business is awesome. I've known about them for many years but today was my first experience…read more WOW!!! Fantastic customer service, the tech changed schedules and came right over. He was very knowledgeable. This was just an all around great experience. So rare in these days !!!!

Definitely a family operation. The tech that came out was one of the kids. He knew what was wrong…read morewith my dryer. Took apart the dryer without the need to move it from it's cubby. Went to get the part and repaired it in no time. I would be great if they carried the universal part on the truck and carried a cordless vacuum for cleanup. Pricing was fair-ish, a tad on the mid-high side IMO but not ripoff high. I would call them again.